PFD report

Elizabeth Godwin · Prevention of Future Deaths report

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Issued 19 Jun 2015•Wiltshire and Swindon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to gather information from family and others involved in mental health assessments
    Part of recurring concern: Failure to obtain relevant collateral information from family and social supportsPart of recurring concern: Unreliable gathering and use of collateral information in mental health assessments
  2. Failure to communicate and acknowledge transfers of patient care between agencies
    Part of recurring concern: Unreliable healthcare patient transfer processesPart of recurring concern: Unreliable inter-agency information sharing for coordinated care
  3. Failure to share mental health assessment information with other agencies involved in patient care
    Part of recurring concern: Unreliable inter-agency information sharing for coordinated care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Deliver teaching sessions to improve communication with carers and patients and address barriers to family involvement.

    Stated by Royal United Hospitals Bath NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 June 2015.
  2. Action

    Amend the mental health assessment matrix so similar self-harm presentations trigger amber-risk classification and mental health assessment before Emergency Department discharge.

    Stated by Royal United Hospitals Bath NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 June 2015.
  3. Action

    Add space to the self-harm proforma to record next-of-kin details, relationship and the patient’s contact wishes.

    Stated by Royal United Hospitals Bath NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 June 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Existing policies and processes for family involvement, triage, communication, recording and monitoring address the identified assessment and care concerns.

    Stated by Avon and Wiltshire Mental Health Partnership NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to gather information from family and others involved in mental health assessments

Wider context from the report

“I AM CONCERNED IN PARTICULAR AS TO THE FOLLOWING MATTERS: a) As to the way in which information is gathered from the family and others involved where there is a need for an individual to have a mental health assessment. b) As to how the urgency of carrying out that assessment, is assessed, recorded and monitored. c) As to how that information is shared with other agencies involved in the care of that patient. d) As to who has responsibility for the care of that patient including the carrying out of the mental health assessment and any treatment arising from it. e) As to how a transfer of that care between the agencies is communicated and acknowledged so that there is a clear audit trail. I would ask you to review the policy and procedures that you have in place to deal with the referral to another agency of a patient who appears to be suffering from mental health issues having regard to the above concerns. ”

Is this part of a recurring concern?

Yes — Failure to obtain relevant collateral information from family and social supports; Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate and acknowledge transfers of patient care between agencies

Wider context from the report

“I AM CONCERNED IN PARTICULAR AS TO THE FOLLOWING MATTERS: a) As to the way in which information is gathered from the family and others involved where there is a need for an individual to have a mental health assessment. b) As to how the urgency of carrying out that assessment, is assessed, recorded and monitored. c) As to how that information is shared with other agencies involved in the care of that patient. d) As to who has responsibility for the care of that patient including the carrying out of the mental health assessment and any treatment arising from it. e) As to how a transfer of that care between the agencies is communicated and acknowledged so that there is a clear audit trail. I would ask you to review the policy and procedures that you have in place to deal with the referral to another agency of a patient who appears to be suffering from mental health issues having regard to the above concerns. ”

Is this part of a recurring concern?

Yes — Unreliable healthcare patient transfer processes; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share mental health assessment information with other agencies involved in patient care

Wider context from the report

“I AM CONCERNED IN PARTICULAR AS TO THE FOLLOWING MATTERS: a) As to the way in which information is gathered from the family and others involved where there is a need for an individual to have a mental health assessment. b) As to how the urgency of carrying out that assessment, is assessed, recorded and monitored. c) As to how that information is shared with other agencies involved in the care of that patient. d) As to who has responsibility for the care of that patient including the carrying out of the mental health assessment and any treatment arising from it. e) As to how a transfer of that care between the agencies is communicated and acknowledged so that there is a clear audit trail. I would ask you to review the policy and procedures that you have in place to deal with the referral to another agency of a patient who appears to be suffering from mental health issues having regard to the above concerns. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assess, record and monitor the urgency of mental health assessments

Wider context from the report

“I AM CONCERNED IN PARTICULAR AS TO THE FOLLOWING MATTERS: a) As to the way in which information is gathered from the family and others involved where there is a need for an individual to have a mental health assessment. b) As to how the urgency of carrying out that assessment, is assessed, recorded and monitored. c) As to how that information is shared with other agencies involved in the care of that patient. d) As to who has responsibility for the care of that patient including the carrying out of the mental health assessment and any treatment arising from it. e) As to how a transfer of that care between the agencies is communicated and acknowledged so that there is a clear audit trail. I would ask you to review the policy and procedures that you have in place to deal with the referral to another agency of a patient who appears to be suffering from mental health issues having regard to the above concerns. ”

Is this part of a recurring concern?

Yes — Unreliable recording of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assign responsibility for patient care, mental health assessment and resulting treatment

Wider context from the report

“I AM CONCERNED IN PARTICULAR AS TO THE FOLLOWING MATTERS: a) As to the way in which information is gathered from the family and others involved where there is a need for an individual to have a mental health assessment. b) As to how the urgency of carrying out that assessment, is assessed, recorded and monitored. c) As to how that information is shared with other agencies involved in the care of that patient. d) As to who has responsibility for the care of that patient including the carrying out of the mental health assessment and any treatment arising from it. e) As to how a transfer of that care between the agencies is communicated and acknowledged so that there is a clear audit trail. I would ask you to review the policy and procedures that you have in place to deal with the referral to another agency of a patient who appears to be suffering from mental health issues having regard to the above concerns. ”

Is this part of a recurring concern?

Yes — Failure to maintain clear clinical responsibility for patient care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver teaching sessions to improve communication with carers and patients and address barriers to family involvement.

Verbatim wording from the response

“The Emergency Department continues to raise awareness of the importance of family involvement and relatives’ valuable knowledge of the patient’s wider situation. Teaching sessions, including seven one hour sessions delivered by the clinical psychologist on removing the obstacles to communication with carers and patients, have been delivered.”

Source location

2015-0233-Response-by-Royal-United-Hospitals-Bath-NHS-Trust
Page 1 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the mental health assessment matrix so similar self-harm presentations trigger amber-risk classification and mental health assessment before Emergency Department discharge.

Verbatim wording from the response

“A retrospective review has confirmed that Mrs Godwin was correctly assessed, utilising the Mental Health Assessment Matrix available at the time, as being of low risk, the amendment to the Matrix ensures that future patients, who present with a similar history to that of Mrs Godwin, would flag as an “amber” risk and would receive an assessment by a mental health professional before leaving the Emergency Department.”

Source location

2015-0233-Response-by-Royal-United-Hospitals-Bath-NHS-Trust
Page 1 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add space to the self-harm proforma to record next-of-kin details, relationship and the patient’s contact wishes.

Verbatim wording from the response

“In addition, there is an allocated space on the self-harm proforma for information about the patient’s next of kin, their relationship and the patient’s wishes in relation to whether they should be contacted.”

Source location

2015-0233-Response-by-Royal-United-Hospitals-Bath-NHS-Trust
Page 2 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish guidance and training requiring staff to involve service users, families and carers in CPA and risk assessments.

Verbatim wording from the response

“The Trust Care Programme Approach, (CPA), and Risk Policy outlines that staff will involve families and carers in the full CPA process including assessment of risk. The Trust has in place further guidance on undertaking clinical risk assessment which also outlines that effective engagement and communication with and between the service user, their carer(s), other professionals and agencies, underpins all risk assessment and management.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 1 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate triage, assessment and referral outcomes to referrers, service users, families, carers and relevant agencies.

Verbatim wording from the response

“The Trust CPA and Risk Policy outlines the requirement that referrals not requiring assessment will be returned to the referrer with referral outcome decision and recommendations for further intervention.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set response-time standards for urgent and routine assessments and record triage outcomes in electronic patient records.

Verbatim wording from the response

“The Trust has developed a triage tool to support decision making in PCLS. The response to urgent referrals is addressed in the Trust Access to Mental Health Care Assessment and Treatment General Policy. All urgent assessments should be carried out within 4 hours by the Intensive Support team. Those requiring face to face routine assessment will be seen by PCLS workers within an appropriate time frame indicated by the triage process, with an expected maximum of 4 weeks.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a PCLS referral pathway using a standard operating procedure, telephone triage and a triage decision-support tool.

Verbatim wording from the response

“When an individual is referred to our services a triage process is undertaken to establish the urgency with which an assessment is required. The Trust has developed a Standard Operating Procedure for Primary Care Liaison Services, (PCLS), which outlines the process for receiving referrals and carrying out a phone triage system to establish risk and therefore urgency of response. All referrals are now made through the PCLS.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record referral and assessment times and monitor significant delays in Mental Health Act assessments.

Verbatim wording from the response

“In the event of a Mental Health Act Assessment the AMHP would conduct a risk assessment to determine the urgency and proceed to set up the mental health act assessment. The AMHP service record the time of referrals and the time of assessments and monitor any significant delays between the two.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Wiltshire PCLS records for comprehensive triage, assessment and outcome communication documentation.

Verbatim wording from the response

“The Trust services in Wiltshire have recently audited the records of the PCLS service recently and have found these to be comprehensive.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 2 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss with AWP how responsibility is allocated between mental health assessments and Mental Health Act assessments at each stage, using urgent telephone contact when necessary.

Verbatim wording from the response

“An action from this should be further discussion between the two organisations (WC and AWP) – there is an established forum to do this on the third Friday in the month - about the distinction between mental health assessments and Mental Health Act assessments and where the responsibility sits at different stages throughout the assessment process. More urgent situations should be dealt with by telephone contact between the 2 organisations.”

Source location

2015-0233-Response-by-Wiltshire-Council
Page 5 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate and record clear responsibility statements for all inter-agency care transfers across daytime and out-of-hours services, including on RiO and CareFirst.

Verbatim wording from the response

“Any other transfer of care should be documented in the same way as a clear statement of who is doing what - across the different teams in Wiltshire Council and AWP and across daytime hours and out of hours – which has been agreed by both organisations and needs to be clearly communicated to the families and the GP and anyone else who needs to be informed. This should be clearly recorded on the health data base RiO and the social care system CareFirst and via any other correspondence that is required.”

Source location

2015-0233-Response-by-Wiltshire-Council
Page 5 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review recording systems, establish a clear information-recording policy, store information on CareFirst, and share assessment reports with AWP and GPs.

Verbatim wording from the response

“Systems have been reviewed and there is a clear policy on how information is recorded. All information is now stored on the council’s customer information system, CareFirst, which can be accessed 24 hours a day. If the AMHP undertakes a Mental Health Act assessment a copy of that report is sent to AWP to be uploaded on RiO and is also sent to the GP.”

Source location

2015-0233-Response-by-Wiltshire-Council
Page 3 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write a multi-agency protocol defining shared health and social care responsibility during mental health assessments, including when resources are unavailable.

Verbatim wording from the response

“An action from this section would be a clear message to health and social care that the responsibility for the service user is shared until the mental health crisis is over. A protocol has been written to this effect and needs to be rolled out across the health and social care teams. (Multi-agency protocol for working together when Mental Health Assessments are requested, including situations where resources are unavailable). This is a standing agenda item for the monthly meeting between mental health managers in Wiltshire Council and AWP managers and for them to cascade to teams. This policy also takes into account other problems such as the unavailability of doctors and beds and emphasises the joint responsibility of health and social care to manage the situation until the necessary resources have been identified.”

Source location

2015-0233-Response-by-Wiltshire-Council
Page 4 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the multi-agency protocol through monthly manager meetings and cascading it to health and social care teams.

Verbatim wording from the response

“An action from this section would be a clear message to health and social care that the responsibility for the service user is shared until the mental health crisis is over. A protocol has been written to this effect and needs to be rolled out across the health and social care teams. (Multi-agency protocol for working together when Mental Health Assessments are requested, including situations where resources are unavailable). This is a standing agenda item for the monthly meeting between mental health managers in Wiltshire Council and AWP managers and for them to cascade to teams. This policy also takes into account other problems such as the unavailability of doctors and beds and emphasises the joint responsibility of health and social care to manage the situation until the necessary resources have been identified.”

Source location

2015-0233-Response-by-Wiltshire-Council
Page 4 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing policies and processes for family involvement, triage, communication, recording and monitoring address the identified assessment and care concerns.

Verbatim wording from the response

“The Trust Care Programme Approach, (CPA), and Risk Policy outlines that staff will involve families and carers in the full CPA process including assessment of risk. The Trust has in place further guidance on undertaking clinical risk assessment which also outlines that effective engagement and communication with and between the service user, their carer(s), other professionals and agencies, underpins all risk assessment and management.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 1 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The local authority is responsible for arranging an Approved Mental Health Professional assessment when the referral is not made to Trust services.

Verbatim wording from the response

“If a Mental Health Act Assessment is requested and a referral not made to the Trust services, it is the responsibility of the local authority to make arrangements for an approved mental health professional to consider the patient’s case on their behalf. Only once the assessment is completed would it be the responsibility of the Trust to provide treatment arising out of the assessment.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 3 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing AMHP information-gathering guidance is clear, so no further action is proposed in that area.

Verbatim wording from the response

“The guidance for AMHP’s in terms of information gathering is very clear and no action is proposed in this area. However, in terms of communication with other organisations, actions to be taken are covered in d) and e).”

Source location

2015-0233-Response-by-Wiltshire-Council
Page 3 · response
Published 19 June 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Provide mental health matrix training to junior doctors, Emergency Nurse Practitioners and nursing staff, with attendance records maintained.

    Stated by Royal United Hospitals Bath NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 June 2015.
  2. 2

    Record Mental Health Act transfer decisions, referrals and outcomes in electronic patient records to maintain an audit trail.

    Stated by Avon and Wiltshire Mental Health Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 June 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The patient was correctly assessed as low risk using the available mental health assessment matrix.

    Stated by Royal United Hospitals Bath NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    Implemented changes to process, documentation and resources are considered sufficient to minimise risks to future patients.

    Stated by Royal United Hospitals Bath NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mental health matrix training to junior doctors, Emergency Nurse Practitioners and nursing staff, with attendance records maintained.

Verbatim wording from the response

“All junior doctors receive training in the use and application of the mental health matrix at induction. Emergency Nurse Practitioners and Nursing staff also have matrix training. The Emergency Department keep a record of training attendance of medical and nursing staff at teaching sessions. In addition, ████████ Consultant in Emergency Care, is a member of both the Operational and Strategic Mental health groups and feeds back any issues identified.”

Source location

2015-0233-Response-by-Royal-United-Hospitals-Bath-NHS-Trust
Page 1 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record Mental Health Act transfer decisions, referrals and outcomes in electronic patient records to maintain an audit trail.

Verbatim wording from the response

“These decisions are recorded on the Mental Health Act paperwork which forms part of the service user’s electronic patient record.”

Source location

2015-0233-Response-by-Avon-and-Wiltshire-NHS-Trust
Page 3 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The patient was correctly assessed as low risk using the available mental health assessment matrix.

Verbatim wording from the response

“A retrospective review has confirmed that Mrs Godwin was correctly assessed, utilising the Mental Health Assessment Matrix available at the time, as being of low risk, the amendment to the Matrix ensures that future patients, who present with a similar history to that of Mrs Godwin, would flag as an “amber” risk and would receive an assessment by a mental health professional before leaving the Emergency Department.”

Source location

2015-0233-Response-by-Royal-United-Hospitals-Bath-NHS-Trust
Page 1 · response
Published 19 June 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implemented changes to process, documentation and resources are considered sufficient to minimise risks to future patients.

Verbatim wording from the response

“The RUH is confident that, together with Avon and Wiltshire Partnership, sufficient changes in process, documentation and resource, have been implemented to minimise the risk to future patients.”

Source location

2015-0233-Response-by-Royal-United-Hospitals-Bath-NHS-Trust
Page 2 · response
Published 19 June 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026