PFD report

Jack Riding · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 26 Nov 2018•Liverpool and the Wirral

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to ensure prompt access to and deployment of the defibrillator
    Part of recurring concern: Unreliable availability and readiness of defibrillators for emergency response
  2. Lack of clearly defined first aid training
    Part of recurring concern: Inadequate staff competence to provide first aid
  3. Limited risk assessment for medical emergencies on the pitch
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Install defibrillators across the entire club estate and maintain them in accessible, monitored reception locations.

    Stated by Goals Soccer Centres PLCStated completedThe respondent said that this action was complete when they made their response on 13 December 2018.
  2. Action

    Provide Emergency First Aid at Work training to reception staff working at least 16 hours weekly by 31 July 2019 and all qualifying reception staff by 1 January 2020.

    Stated by Goals Soccer Centres PLCStated plannedThe respondent said that this action was planned when they made their response on 13 December 2018.
  3. Action

    Install additional defibrillator location signs at clubhouse and changing-facility exits and individual pitch gates.

    Stated by Goals Soccer Centres PLCStated plannedThe respondent said that this action was planned when they made their response on 13 December 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The response disputes that there was a significant delay in accessing or deploying the defibrillator during the incident.

    Stated by Goals Soccer Centres PLCDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure prompt access to and deployment of the defibrillator

Wider context from the report

“(1) I heard evidence that there was a significant delay in bringing a defibrillator to the pitch where Jack Riding had collapsed. There was a delay of some minutes before the defibrillator was deployed. I make it clear that this could not be said to be a contributing factor in Mr Riding’s death. I have received evidence of the systems in place today for the defibrillator from Goals Soccer Centres plc. It remains a concern to me that when matches are being played that the defibrillator is kept away from the pitch and the deployment of the equipment is dependent on which members of staff are present. I am concerned that any delay in the deployment of this emergency equipment presents a risk of future death. ”

Is this part of a recurring concern?

Yes — Unreliable availability and readiness of defibrillators for emergency response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clearly defined first aid training

Wider context from the report

“(3) I have seen a limited risk assessment to consider what should be done in the case of a medical emergency on the pitch. I have seen no clear indication of the extent and subject matter of any first aid training. I have seen evidence that training has taken place. In the absence of any such evidence I am concerned that a lack of training may present a risk of future death. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited risk assessment for medical emergencies on the pitch

Wider context from the report

“(3) I have seen a limited risk assessment to consider what should be done in the case of a medical emergency on the pitch. I have seen no clear indication of the extent and subject matter of any first aid training. I have seen evidence that training has taken place. In the absence of any such evidence I am concerned that a lack of training may present a risk of future death. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of training and drills for directing emergency services

Wider context from the report

“(2) I heard evidence that there was a significant delay in the ambulance personnel getting to the pitch after arriving at the front gates of the Goals Soccer Centres Plc premises. I saw some CCTV evidence that there was no one in the car park to meet and direct the paramedic crew. I have read the representations, from Goals Soccer Centres Plc, in particular appendix 13 for dealing with the arrival of emergency services, but it remains a concern to me how it is ensured the policy in place is followed to ensure that in the case of an emergency that valuable moments are not lost by paramedics not being directed appropriately. I have seen Appendix 2 of the response of Goals Soccer Centres Plc which sets out that the personnel at Goals, Liverpool North have been made aware of the new policy but I have seen insufficient evidence of programmes of training to be carried out in the future, or of training drills, or the like. I am concerned that whilst it could not be said on the evidential balance to have contributed to Mr Riding’s death, any delay of this kind presents a risk of future death. ”

Is this part of a recurring concern?

Yes — Failure to provide timely direction and escort for arriving paramedics; Inadequate staff training for emergency response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure appropriate direction of arriving paramedics

Wider context from the report

“(2) I heard evidence that there was a significant delay in the ambulance personnel getting to the pitch after arriving at the front gates of the Goals Soccer Centres Plc premises. I saw some CCTV evidence that there was no one in the car park to meet and direct the paramedic crew. I have read the representations, from Goals Soccer Centres Plc, in particular appendix 13 for dealing with the arrival of emergency services, but it remains a concern to me how it is ensured the policy in place is followed to ensure that in the case of an emergency that valuable moments are not lost by paramedics not being directed appropriately. I have seen Appendix 2 of the response of Goals Soccer Centres Plc which sets out that the personnel at Goals, Liverpool North have been made aware of the new policy but I have seen insufficient evidence of programmes of training to be carried out in the future, or of training drills, or the like. I am concerned that whilst it could not be said on the evidential balance to have contributed to Mr Riding’s death, any delay of this kind presents a risk of future death. ”

Is this part of a recurring concern?

Yes — Failure to provide timely direction and escort for arriving paramedics.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear timescale for reviewing Health and Safety processes and procedures

Wider context from the report

“(4) I note that Goals Soccer Centres Plc recognise a need to review the Health and Safety processes. They have instructed an Independent Consultant to undertake a review of Health and Safety processes and procedures but with no clear timescale for this review I am still of the view that I am under a duty to prepare this report. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install defibrillators across the entire club estate and maintain them in accessible, monitored reception locations.

Verbatim wording from the response

“In 2014 Goals proactively initiated a rollout of Defibrillators across all our clubs. This decision was based on our commitment to safeguarding all of our customers and establishing best practice within our industry. After proactively installing defibrillation units in 2014 across our entire estate, they were sited inside the clubhouses. The decision to place the units inside was based upon recommendations made during consultation to ensure the units remain in good working order. Before these units were purchased, we met with the Head Community Liaison officer for the Scottish Ambulance Association (SAA) and consulted with the British Heart Foundation (BHF) for guidance and best practice on the type of equipment and to ensure that we are providing the most appropriate product for our environment.”

Source location

2018-0303-Responses
Page 4 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Emergency First Aid at Work training to reception staff working at least 16 hours weekly by 31 July 2019 and all qualifying reception staff by 1 January 2020.

Verbatim wording from the response

“• By 31st July 2019 any staff member working 16 hours or more on reception will receive the ‘Emergency First Aid at work’ 1-day course covering practical training and assessment, in addition to video training. Course specification Appendix 7.”

Source location

2018-0303-Responses
Page 7 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install additional defibrillator location signs at clubhouse and changing-facility exits and individual pitch gates.

Verbatim wording from the response

“We do recognise speed is the primary factor in getting the Defibrillator to the point of emergency and knowledge of Defibrillator location is vital for customers (staff are aware of equipment locations as this is included within their induction). We have therefore undertaken an additional audit of Defibrillator locations and signage across all facilities (Appendix 2) and as a result will make the following adjustments:”

Source location

2018-0303-Responses
Page 5 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide General Managers, Regional Managers and Operations Team members with Level 3 First Aid at Work training by 31 July 2019.

Verbatim wording from the response

“Since the incident we have committed to significant increases to further enhance the level of training staff receive:”

Source location

2018-0303-Responses
Page 7 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all club staff with scenario-based emergency First Aid training, including on-site role-play, video learning and annual refreshers.

Verbatim wording from the response

“As part of this rollout, situational training and emergency First Aid scenario training will be provided and role-played by all club staff and refreshed annually. Details of this can be found in the response to the training concern detailed in S5 (3).”

Source location

2018-0303-Responses
Page 6 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Finalise and implement the Goals Normal Operating Procedures and Emergency Action Plan across all clubs, incorporating emergency response procedures into regional audits.

Verbatim wording from the response

“In addition, the subsequent independent review of Health and Safety (commissioned following the incident) has provided a new draft document (Appendix 3) called “Goals Normal Operating Procedures and Emergency Action Plan 2019” which was created on the back of the updated “Goals First Aid risk assessment” (Appendix 9). The “Goals Normal Operating Procedures and Emergency Action Plan 2019” specifically includes (in section 2) an Emergency Action Plan for a variety of emergency scenarios. This documentation and actions within it have been agreed and a timeline for rollout across the business is as follows:”

Source location

2018-0303-Responses
Page 6 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete an independent review of health and safety processes and procedures.

Verbatim wording from the response

“Coroner Concern S5 (4) I note that Goals Soccer Centres Plc recognise a need to review the Health and Safety processes. They have instructed an Independent Consultant to undertake a review of Health and Safety processes and procedures but with no clear timescale for this review I am still of the view that I am under a duty to prepare this report.”

Source location

2018-0303-Responses
Page 8 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate the Emergency First Aid Incident Procedure to all clubs to reinforce emergency roles and responsibilities.

Verbatim wording from the response

“In addition to First Aid training, all staff are trained in ‘situational awareness’. This training includes medical emergencies. In particular, the training includes directing a member of staff to go and wait for an ambulance at the nearest accessible entry point to the incident location and to accompany the paramedic crew to the casualty. In the case of Jack Riding this didn’t happen and we acknowledge that this part of the emergency was not handled in line with what Goals training. Since the incident, we have immediately circulated the Emergency First Aid Incident Procedure (appendix 13 in our response dated 18th November) to reaffirm the”

Source location

2018-0303-Responses
Page 5 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add practical defibrillator training and assessment to the First Aid training syllabus and continue providing it to relevant staff.

Verbatim wording from the response

“The final level of in-depth and practical training is provided for all Duty Managers. In 2015 we proactively implemented steps to improve Defibrillator training levels. Until 2018 the First Aid training syllabus did not cover practical training in the use of Defibrillators, however following consultation with our First Aid provider, we added Defibrillator practical training into our First Aid syllabus. At this time this training was not a standard topic within the syllabus of the standard qualification (Level 2 Emergency First Aid at Work QCF). Goals consciously implemented Defibrillator practical training well before this was made mandatory.”

Source location

2018-0303-Responses
Page 7 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The response disputes that there was a significant delay in accessing or deploying the defibrillator during the incident.

Verbatim wording from the response

“We firmly refute that there was a significant delay to the Defibrillator being accessed or used. CCTV footage sent previously (appendix 10 in our response dated 18th November) showed our rapid response time of less than 1 minute from staff receiving the information that the Defibrillator was required and taking it out onto the pitch. Although we do not have exterior CCTV footage to verify timings to and from the pitch, Appendix 1 highlights the distances between pitches and the facility clubhouse and reception which is less than 100m from the clubhouse to the pitch. This distance is much shorter than in many other sports-related leisure”

Source location

2018-0303-Responses
Page 4 · response
Published 13 December 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Establish a PLC Board Health and Safety sub-committee to oversee the organisation’s health and safety activities.

    Stated by Goals Soccer Centres PLCStated completedThe respondent said that this action was complete when they made their response on 13 December 2018.
  2. 2

    Audit defibrillator locations and relocate 18 units to more prominent publicly visible reception positions with clear signage.

    Stated by Goals Soccer Centres PLCStated in progressThe respondent said that this action was in progress when they made their response on 13 December 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a PLC Board Health and Safety sub-committee to oversee the organisation’s health and safety activities.

Verbatim wording from the response

“I have been CEO of Goals since April 2018 and want to stress that Health and Safety is a high priority for our business. We have recently created a Health and Safety sub-committee to the PLC Board which will oversee all of our activities in this area. It will have the same status as other sub-committees such as the Audit or Remuneration Committees. I will be Chairing this committee.”

Source location

2018-0303-Responses
Page 3 · response
Published 13 December 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit defibrillator locations and relocate 18 units to more prominent publicly visible reception positions with clear signage.

Verbatim wording from the response

“We do recognise speed is the primary factor in getting the Defibrillator to the point of emergency and knowledge of Defibrillator location is vital for customers (staff are aware of equipment locations as this is included within their induction). We have therefore undertaken an additional audit of Defibrillator locations and signage across all facilities (Appendix 2) and as a result will make the following adjustments:”

Source location

2018-0303-Responses
Page 5 · response
Published 13 December 2018

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/3

Data last updated 7 September 2026