PFD report

Robert Fuller · Prevention of Future Deaths report

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Issued 2 Apr 2024•South Yorkshire (Eastern)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Poor and inconsistent clinical record keeping on the ward
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Poor and inaccurate communication with families following incidents
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and families
  3. Lack of a system for agency staff to access and communicate reminders and new policies and procedures
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Train staff on engaging and involving families after patient-safety incidents and reinforce communication-recording requirements.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 April 2024.
  2. Action

    Recruit and appoint two dedicated Family Liaison Officers for patient-safety investigations and serious complaints.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 April 2024.
  3. Action

    Audit referral, multidisciplinary review-visit, and outcome documentation quarterly.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 April 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    A system was already in place for agency staff to access key information, although the process was not widely understood.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor and inconsistent clinical record keeping on the ward

Wider context from the report

“1. There was evidence of poor record keeping on the ward. This included behaviour charts, enhanced patient supervision records and daily evaluation charts not being consistently recorded. There was either no or poor documentation of other professionals entering the ward and evaluating patients, and the outcome of such assessments not being recorded. Some of the documentation was also described as not fit for purpose within the frailty unit due to the needs of the patients. This insufficient record keeping prevented any patterns of challenging behaviour to be assessed and managed accordingly putting other patients, staff and visitors at risk of harm. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor and inaccurate communication with families following incidents

Wider context from the report

“2. This poor record keeping also lead to poor/inaccurate communication following the incident with the family. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a system for agency staff to access and communicate reminders and new policies and procedures

Wider context from the report

“3. There is no system in place for agency staff, who frequently work on the Frailty Unit to access and communicate , reminders or new policies and procedures. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train staff on engaging and involving families after patient-safety incidents and reinforce communication-recording requirements.

Verbatim wording from the response

“As part of our PSIRF transition and in line with the framework, we are appointing to specific and dedicated roles to be known as Family Liaison Officers (FLO). Family Liaison Officers support patients and families through the process of an investigation into a patient safety incident, or a serious complaint against a service provided by the Trust. The Trust is actively recruiting two professionals and hope to have individuals in post by the autumn. I would like to assure you our teams have also received training in line with the PSIRF training framework on engaging and involving patients, families and staff following a patient safety incident. We have also reminded staff of the importance of effective communication and recording of conversations with patients and or their families following a learning from patient safety event.”

Source location

Response from DBTH
Page 3 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and appoint two dedicated Family Liaison Officers for patient-safety investigations and serious complaints.

Verbatim wording from the response

“As part of our PSIRF transition and in line with the framework, we are appointing to specific and dedicated roles to be known as Family Liaison Officers (FLO). Family Liaison Officers support patients and families through the process of an investigation into a patient safety incident, or a serious complaint against a service provided by the Trust. The Trust is actively recruiting two professionals and hope to have individuals in post by the autumn. I would like to assure you our teams have also received training in line with the PSIRF training framework on engaging and involving patients, families and staff following a patient safety incident. We have also reminded staff of the importance of effective communication and recording of conversations with patients and or their families following a learning from patient safety event.”

Source location

Response from DBTH
Page 3 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit referral, multidisciplinary review-visit, and outcome documentation quarterly.

Verbatim wording from the response

“Further measures include staff recording referrals and subsequent visits by the MDT members in our clinical notes. Record keeping is a Trust priority under the Patient Safety Incident Response framework. Additionally care planning and documentation is a strategic priority within the Trust Nursing Midwifery and AHP Quality Strategy. A quarterly audit is scheduled in relation to the referral documentation, review visits by external professionals and documentation of the process and outcome by our Ward Team on a quarterly basis.”

Source location

Response from DBTH
Page 3 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce local induction for agency and bank staff and make induction a Nurse in Charge responsibility.

Verbatim wording from the response

“There was a system in place for agency staff working across our wards; this included frequent and infrequent staff members. As part of our review, it was clear the process was not widely understood. The system includes a dedicated information pack for staff, which includes key information such as falls, pressure ulcer management, enhanced care and signposts staff to our electronic local knowledge toolkit. All new agency/bank staff have a locally delivered induction. Our ward management teams have been reminded in one to one meetings of the importance of local induction. This is now a fundamental role of the Nurse in Charge.”

Source location

Response from DBTH
Page 3 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit use of the Nerve Centre documentation mechanism.

Verbatim wording from the response

“Within our Trust, we use Nerve Centre for documentation. There have been challenges to our external colleagues being able to access Nerve Centre and therefore unable to record entries in the patient’s electronic notes. I am able to assure you this has now been rectified and the older persons’ mental health team (OPMH) and mental health liaison (MHL) teams are able to record entries alongside Trust staff. This improves the Multi-Disciplinary Team’s ability to see other entries on a patient care record and aids communication. An audit of”

Source location

Response from DBTH
Page 2 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train frailty teams to use and complete the new behaviour charts.

Verbatim wording from the response

“The Trust’s Person Centred Care Practitioner and Named Practitioner Safety in Care have carried out training on the use of and completion of the charts for our frailty teams. There is a plan to roll this out Trust-wide over the course of the upcoming year.”

Source location

Response from DBTH
Page 2 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot Safety Huddles on inpatient wards and launch them Trust-wide, including agency workers and patients at risk from concerning behaviours.

Verbatim wording from the response

“Additionally, the introduction of Safety Huddles is currently being piloted on a number of inpatient wards. The plan is to launch this safety initiative Trust wide in June 2024. Safety Huddle research undertaken indicates this initiative will improve internal communication and escalation of safety concerns regarding specific patients. The huddle includes all team members on duty including our agency workers, and considers all at risk patients with behaviours of concern and supports the delivery of safe care.”

Source location

Response from DBTH
Page 4 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out behaviour-chart training across the Trust.

Verbatim wording from the response

“The Trust’s Person Centred Care Practitioner and Named Practitioner Safety in Care have carried out training on the use of and completion of the charts for our frailty teams. There is a plan to roll this out Trust-wide over the course of the upcoming year.”

Source location

Response from DBTH
Page 2 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement two behaviour charts in frailty areas, make them readily identifiable for multidisciplinary review, and audit completion.

Verbatim wording from the response

“In April 2024, we reviewed and implemented two new behaviour charts in our frailty areas.”

Source location

Response from DBTH
Page 2 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A system was already in place for agency staff to access key information, although the process was not widely understood.

Verbatim wording from the response

“There was a system in place for agency staff working across our wards; this included frequent and infrequent staff members. As part of our review, it was clear the process was not widely understood. The system includes a dedicated information pack for staff, which includes key information such as falls, pressure ulcer management, enhanced care and signposts staff to our electronic local knowledge toolkit. All new agency/bank staff have a locally delivered induction. Our ward management teams have been reminded in one to one meetings of the importance of local induction. This is now a fundamental role of the Nurse in Charge.”

Source location

Response from DBTH
Page 3 · response
Published 4 April 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Deploy a dedicated Nerve Centre handover field for older persons’ mental health and mental health liaison teams.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 April 2024.
  2. 2

    Review and refine the Enhanced Care Policy, including separating falls-risk and confusion-risk assessments, through governance approval.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 April 2024.
  3. 3

    Hold and disseminate a Behaviours of Concern safety seminar through the Trust intranet.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 April 2024.
  4. 4

    Transition to the Patient Safety Incident Response Framework and establish its local response plan and executive oversight arrangements.

    Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 April 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy a dedicated Nerve Centre handover field for older persons’ mental health and mental health liaison teams.

Verbatim wording from the response

“the use of this mechanism is planned. A further enhancement is planned for deployment on 27 May 2024, which is a dedicated field in the Nerve Centre handover section specifically for our OPMH and MHL teams.”

Source location

Response from DBTH
Page 3 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and refine the Enhanced Care Policy, including separating falls-risk and confusion-risk assessments, through governance approval.

Verbatim wording from the response

“We have taken the opportunity to review and refine our Enhanced Care Policy and this is proceeding through our governance process for sign off over the coming weeks. One of the changes has been to separate our Falls Risk Assessment and Confusion Risk Assessment to”

Source location

Response from DBTH
Page 1 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold and disseminate a Behaviours of Concern safety seminar through the Trust intranet.

Verbatim wording from the response

“A Safety Seminar on Behaviours of Concern was held on 8 March 2024 attended by our ward teams to further enhance understanding in this regard. All safety seminars are recorded and uploaded to the Trust Intranet. This supports the education of a wider audience and is a resource to sign post all ward teams to access for their continued professional development.”

Source location

Response from DBTH
Page 2 · response
Published 4 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transition to the Patient Safety Incident Response Framework and establish its local response plan and executive oversight arrangements.

Verbatim wording from the response

“As an organisation, we transitioned to the Patient Safety Incident Response Framework (PSIRF) on 1 December 2023. PSIRF sets out the NHS’s approach to developing and maintaining effective systems and processes for responding to patient safety incidents for the purpose of learning and improving patient safety. We have a locally defined Patient Safety Incident Response Plan (PSIRP).”

Source location

Response from DBTH
Page 3 · response
Published 4 April 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026