PFD report

Michael Leslie PEGG · Prevention of Future Deaths report

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Issued 26 Jan 2024•Worcestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Crowded and noisy treatment areas ill-suited to proper patient treatment
  2. Insufficient clinician awareness and ability to apply NICE guidelines for adrenal insufficiency
    Part of recurring concern: Unreliable prevention and response to adrenal crisis
  3. Failure to apply NICE steroid-treatment guidelines for adrenal insufficiency during intercurrent illness
    Part of recurring concern: Failure to provide urgent support and safety-netting for adrenal crisis riskPart of recurring concern: Unreliable prevention and response to adrenal crisis
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Highlight steroid replacement in Emergency Department handovers and repeat the messaging to maintain medical staff awareness.

    Stated by Worcestershire Acute Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 June 2024.
  2. Action

    Prioritise adrenal insufficiency and steroid replacement for Medical Examiner review, triggering further case review when concerns are identified.

    Stated by Worcestershire Acute Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 June 2024.
  3. Action

    Use the updated Emergency Department adult patient document, which automatically includes highlighted steroid replacement as a time-critical medication for all adults.

    Stated by Worcestershire Acute Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 7 June 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Trust is responsible for addressing local emergency department crowding, staffing, overflow-area and acuity concerns.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Crowded and noisy treatment areas ill-suited to proper patient treatment

Wider context from the report

“3) For a substantial part of his time at Worcestershire Royal Hospital, Mr. Pegg was being treated in a bed in a corridor in the Emergency Department, and then in the Majors Overflow area, both busy, crowded and noisy areas ill-suited to the proper treatment of patients. In his evidence to the inquest about trying to ensure that the Trust’s staff are aware of these Guidelines, Dr Raven told the inquest: “As long as we still have crowded settings, it is difficult to provide assurances that these guidelines will be followed, for example because we have a high turnover of locum clinicians and agency nursing staff.” It is particularly concerning to hear that patients’ wellbeing may be put at risk because a hospital Trust may not be able properly to ensure that the staff it employs are aware of, and able to apply NICE Guidelines. It is perhaps unfair to put responsibility for rectifying this situation solely at the door of the Worcestershire Acute Hospitals NHS Trust, which is why this report is also being sent to NHS England and Health Education England. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient clinician awareness and ability to apply NICE guidelines for adrenal insufficiency

Wider context from the report

“2) Although in this case, I was unable to conclude that the above omissions in steroid treatment probably caused or contributed to Mr. Pegg’s death, it was nonetheless concerning to hear that none of those treating him had sufficient awareness of the NICE Guidelines as to be able to apply them properly in his case. Unless action is taken to ensure clinicians employed by the Trust are aware of, and able to apply these Guidelines, there remains a risk that another patient with adrenal insufficiency may die in similar circumstances; ”

Is this part of a recurring concern?

Yes — Unreliable prevention and response to adrenal crisis.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply NICE steroid-treatment guidelines for adrenal insufficiency during intercurrent illness

Wider context from the report

“1) Over the two days that Mr. Pegg was at Worcestershire Royal Hospital, those treating him failed to apply the NICE guidelines which relate to the treatment of those with adrenal insufficiency conditions who are being treated for intercurrent illness. ████████, who conducted the Trust’s serious incident investigation into these events, told the inquest: “There was a policy in place for administering steroids, as per the 2020 NICE guidelines – this advises: (a) double dosing of oral steroids in cases of intercurrent illness until 48 hours after recovery (also known as Sick Day rule 1); (b) if [the patient has ] significant trauma, prolonged vomiting or diarrhoea, then 100mg IV hydrocortisone [ should be administered ]; (c) if suspected adrenal crisis, 100mg IV hydrocortisone immediately.” In fact, the steroid treatment provided to Mr. Pegg during this admission fell far short of those Guidelines, in that: (a) He only received one double dose of his oral hydrocortisone medication, which he was usually required to take twice a day; (b) He received no doses at all ( double or standard ) of his oral prednisolone medication, which he was usually required to take once a day; (c) Although he did eventually receive a 100mg dose of IV hydrocortisone on 14.1.23, this should have been given much earlier that day when his condition seriously deteriorated. ”

Is this part of a recurring concern?

Yes — Failure to provide urgent support and safety-netting for adrenal crisis risk; Unreliable prevention and response to adrenal crisis.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight steroid replacement in Emergency Department handovers and repeat the messaging to maintain medical staff awareness.

Verbatim wording from the response

“• Steroid replacement (and other time critical meds) has been highlighted in effective handover in ED in 2023 and will be repeated (appendix 4) to raise and maintain awareness for all medical staff working in the ED.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise adrenal insufficiency and steroid replacement for Medical Examiner review, triggering further case review when concerns are identified.

Verbatim wording from the response

“• The Medical Examiners, at the request of the Trust, are working with Adrenal Insufficiency/Steroid Replacement as one of their high priority conditions which means that any concerns identified with steroid replacement will trigger further case review. The focus therefore remains on this area and will continue to be so until we are fully assured that our processes for identifying and managing this condition are effective.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the updated Emergency Department adult patient document, which automatically includes highlighted steroid replacement as a time-critical medication for all adults.

Verbatim wording from the response

“several occasions since Mr Pegg’s sad death. Discussions included the importance of the adult patient document in the Emergency Department which was updated in June 2023. This now includes a time critical medications (highlighted steroid replacement) (please see appendix 1 attached). This is automatically included for all adults presenting to the Emergency Department.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate steroid replacement safety materials to Emergency and Medical staff and display them in the Emergency Department handover area.

Verbatim wording from the response

“• A “detect and reflect” document and “time critical medication safety flash” have been circulated to all Emergency and Medical staff to raise awareness of the need for steroid replacement therapy (appendix 2, 3). These are displayed in the Emergency Department handover area.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have the Acting Chief Medical Officer highlight steroid replacement during induction for new doctors rotating into the hospitals.

Verbatim wording from the response

“• The Acting Chief Medical Officer will be attending the Induction for new doctors in August in order to highlight this area of focus for the Trust for all junior doctors rotating into our hospitals.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate steroids and other time-critical medications into the Emergency Department electronic patient record.

Verbatim wording from the response

“• The Trust is due to move to an electronic patient record in the Emergency Department in Autumn 2024 – time critical medications including steroids are due to be incorporated into this.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Close and discontinue use of the Emergency Department overflow area.

Verbatim wording from the response

“• The “overflow area” of the ED is no longer being used, having closed in October 2023.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in the Royal College of Emergency Medicine audit of prescribing and administration of time-critical medicines, including steroids.

Verbatim wording from the response

“• The Emergency Departments on both sites are participating in a Royal College of Emergency Medicine audit looking at the prescribing and administration of time critical medicines, including steroids. This audit will provide a “benchmark” for the Trust and also highlight areas where further improvement is required. The audit is still in data collection phase but results will be available later in the year.”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 2 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish guidance for preventing and managing adrenal insufficiency emergencies in adults.

Verbatim wording from the response

“NHS England has also worked closely with the Society for Endocrinology and the Royal College of Physicians on the issue of under-recognition and treatment of adrenal insufficiency or crisis. This culminated in the publication of ‘Guidance for the prevention and emergency management of adult patients with adrenal insufficiency’ in July 2020, which outlines the causes of adrenal insufficiency, groups at risk of an adrenal crisis, emergency management and management for surgical procedures. As a result of work in this area, a new NHS Steroid Emergency Card was developed, to be carried by patients at risk of adrenal crisis and ensure the prompt delivery of steroids to those patients presenting within an emergency or acute medicine setting.”

Source location

Response from NHS England
Page 1 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the NHS Steroid Emergency Card for patients at risk of adrenal crisis.

Verbatim wording from the response

“NHS England has also worked closely with the Society for Endocrinology and the Royal College of Physicians on the issue of under-recognition and treatment of adrenal insufficiency or crisis. This culminated in the publication of ‘Guidance for the prevention and emergency management of adult patients with adrenal insufficiency’ in July 2020, which outlines the causes of adrenal insufficiency, groups at risk of an adrenal crisis, emergency management and management for surgical procedures. As a result of work in this area, a new NHS Steroid Emergency Card was developed, to be carried by patients at risk of adrenal crisis and ensure the prompt delivery of steroids to those patients presenting within an emergency or acute medicine setting.”

Source location

Response from NHS England
Page 1 · response
Published 7 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust is responsible for addressing local emergency department crowding, staffing, overflow-area and acuity concerns.

Verbatim wording from the response

“NHS England would refer you to the Trust on what actions are being taken locally to address your concerns. We have been sighted on their Serious Investigation Report and Action Plan and note that they have taken learnings around Emergency Department crowding and improving end-of-life care for patients and are reviewing staffing levels in the Overflow Area and Acuity.”

Source location

Response from NHS England
Page 2 · response
Published 7 June 2024

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Discuss steroid replacement therapy through the Trust Patient Safety Incident Response Group and Deteriorating Patient, Resuscitation, End of Life and Mortality Group.

    Stated by Worcestershire Acute Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 7 June 2024.
  2. 2

    Publish a National Patient Safety Alert requiring providers to review documentation for adrenal-crisis risk and Steroid Emergency Card prompts.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 7 June 2024.
  3. 3

    Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share patient-safety learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 7 June 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss steroid replacement therapy through the Trust Patient Safety Incident Response Group and Deteriorating Patient, Resuscitation, End of Life and Mortality Group.

Verbatim wording from the response

“• Steroid replacement therapy has been discussed in both the Trust Patient Safety Incident Response Group and the Deteriorating Patient, Resuscitation, End of Life and Mortality Group on”

Source location

Response from Worcestershire Acute Hospitals NHS Trust
Page 1 · response
Published 7 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a National Patient Safety Alert requiring providers to review documentation for adrenal-crisis risk and Steroid Emergency Card prompts.

Verbatim wording from the response

“The work above also resulted in the publication of the National Patient Safety Alert (NatPSA), which includes the specific action that ‘Providers that treat patients with acute physical illness or trauma, or who may require emergency or elective surgical or other invasive procedures, including day patients, should review their admission/assessment/examination/clerking documentation to ensure it includes prompts to check for risk of adrenal crisis and to establish if the patient has a Steroid Emergency Card.’ Trusts were expected to implement actions around this specific alert by 13 May 2021 and Worcestershire Acute Hospitals NHS Trust is recorded as being compliant with this. We also note that it appears that the Trust has an internal guideline on the management of adrenal insufficiency, published in March 2022.”

Source location

Response from NHS England
Page 2 · response
Published 7 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share patient-safety learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 7 June 2024

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026