PFD report

Sarah Nadine Louise GIBBS · Prevention of Future Deaths report

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Issued 29 Oct 2020•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to establish use of the SBARD communication tool
  2. Failure to ensure effective communication and information handover between teams
    Part of recurring concern: Unreliable clinical handover processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Deliver SBARD training through staff induction, clinical courses and ad hoc ward training.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 December 2020.
  2. Action

    Integrate SBARD into every ward patient handover using a structured template completed by staff.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 December 2020.
  3. Action

    Launch a NEWS2 e-learning course teaching SBARD.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 December 2020.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish use of the SBARD communication tool

Wider context from the report

“Concerns were raised during the inquest with regard to communication between teams, particularly to the staff on duty at night as to what information was handed over. Evidence was heard of an easy to use form of communication tool which enables information to be transferred accurately, especially at handover time, between nurses and clinicians, known as SBARD. This helps in reducing the likelihood of errors in communication information. It was not known whether this tool is in use although it was “hoped” it is being used. This is some eighteen months following Miss Gibb’s death. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure effective communication and information handover between teams

Wider context from the report

“Concerns were raised during the inquest with regard to communication between teams, particularly to the staff on duty at night as to what information was handed over. Evidence was heard of an easy to use form of communication tool which enables information to be transferred accurately, especially at handover time, between nurses and clinicians, known as SBARD. This helps in reducing the likelihood of errors in communication information. It was not known whether this tool is in use although it was “hoped” it is being used. This is some eighteen months following Miss Gibb’s death. ”

Is this part of a recurring concern?

Yes — Unreliable clinical handover processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver SBARD training through staff induction, clinical courses and ad hoc ward training.

Verbatim wording from the response

“The RRT lead in the education and training of Trust staff in the assessment and management of acutely unwell patients, providing basic, intermediate and advanced resuscitation courses and bespoke acute deteriorating patient courses for medical students, doctors, nurses, midwives and HCAs. The RRT teach SBARD on all new staff inductions: Assess, Communicate, Treat Courses; ALERT course; HCA study day; and BEACH course, as well as ad hoc ward training. The team are about to launch a new NEWS2 e-learning course which also teaches SBARD.”

Source location

Response from Norfolk and Norwich University Hospital
Page 2 · response
Published 8 December 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrate SBARD into every ward patient handover using a structured template completed by staff.

Verbatim wording from the response

“SBARD is integrated into the patient handover used by the wards at every handover. There is a template document used with each section of the SBAR tool to be completed by staff. This has been in place at the Trust for approximately 18 months.”

Source location

Response from Norfolk and Norwich University Hospital
Page 2 · response
Published 8 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch a NEWS2 e-learning course teaching SBARD.

Verbatim wording from the response

“The RRT lead in the education and training of Trust staff in the assessment and management of acutely unwell patients, providing basic, intermediate and advanced resuscitation courses and bespoke acute deteriorating patient courses for medical students, doctors, nurses, midwives and HCAs. The RRT teach SBARD on all new staff inductions: Assess, Communicate, Treat Courses; ALERT course; HCA study day; and BEACH course, as well as ad hoc ward training. The team are about to launch a new NEWS2 e-learning course which also teaches SBARD.”

Source location

Response from Norfolk and Norwich University Hospital
Page 2 · response
Published 8 December 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Introduce electronic observations at the Trust to support escalation of deteriorating patients.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 December 2020.
  2. 2

    Expand the Recognise and Respond Team to provide 24/7 inpatient response, resuscitation attendance, education, training and quality improvement.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 December 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce electronic observations at the Trust to support escalation of deteriorating patients.

Verbatim wording from the response

“The Trust was also planning to undertake a large scale digital improvement project to implement eObs and a clinical messaging system to improve the escalation of deteriorating patients to response teams. In addition, we were planning to expand the Recognise and Respond team with their remit to include training and education.”

Source location

Response from Norfolk and Norwich University Hospital
Page 2 · response
Published 8 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand the Recognise and Respond Team to provide 24/7 inpatient response, resuscitation attendance, education, training and quality improvement.

Verbatim wording from the response

“Since June 2021, the Recognise and Response Team (RRT) has been expanded to provide their services 24/7. The RRT works across inpatient wards responding to acutely deteriorating patients, attending resuscitation calls in the hospital as well as delivering education, training and quality improvement projects.”

Source location

Response from Norfolk and Norwich University Hospital
Page 2 · response
Published 8 December 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026