PFD report

Bonnie Rose WEBSTER · Prevention of Future Deaths report

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Issued 25 Nov 2022•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Delays in administering prescribed antibiotics
    Part of recurring concern: Failure to provide required medication promptly when clinically neededPart of recurring concern: Failure to provide timely antibiotic treatment for suspected or confirmed infectionPart of recurring concern: Unsafe medication administration
  2. Failure to communicate clearly and ensure understanding of the whole situation
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and families
  3. Failure to use the emergency bleep system to alert the paediatric team
    Part of recurring concern: Unreliable hospital bleep systems for urgent clinical communication
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Develop and deliver an SBAR handover training programme for all neonatal intensive care nursing and medical staff.

    Stated by the Queen Elizabeth Hospital, King'S Lynn, NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 25 November 2022.
  2. Action

    Deliver team training on unambiguous communication, human factors, informed consent and Montgomery-compliant language through 2023.

    Stated by the Queen Elizabeth Hospital, King'S Lynn, NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 November 2022.
  3. Action

    Share learning from the incident through existing departmental and Trust meetings.

    Stated by the Queen Elizabeth Hospital, King'S Lynn, NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 November 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The Trust found no measurable efficiency difference between notifying paediatric staff in person and using the emergency bleep system.

    Stated by the Queen Elizabeth Hospital, King'S Lynn, NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in administering prescribed antibiotics

Wider context from the report

“2. Antibiotics were prescribed at the initial review meeting at 09.35 hours. These were not given until 12.30 hours ”

Is this part of a recurring concern?

Yes — Failure to provide required medication promptly when clinically needed; Failure to provide timely antibiotic treatment for suspected or confirmed infection; Unsafe medication administration.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate clearly and ensure understanding of the whole situation

Wider context from the report

“1. The evidence of Mr and Mrs Webster is they were unaware of the seriousness of the situation. Caesarian Section was discussed but was not advised or recommended at the meeting at 06.50 hours. This was clearly a traumatic meeting and Mr and Mrs Webster were upset which would have impacted on their ability to understand and take in important information. In such a situation clear language and ensuring an understanding of the whole situation is paramount ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use the emergency bleep system to alert the paediatric team

Wider context from the report

“3. Evidence was heard that staff alerted the paediatric team on foot, rather than using the emergency "bleep" system. ”

Is this part of a recurring concern?

Yes — Unreliable hospital bleep systems for urgent clinical communication.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and deliver an SBAR handover training programme for all neonatal intensive care nursing and medical staff.

Verbatim wording from the response

“This point has been thoroughly investigated and all staff involved have received a debrief. It was found that whilst some staff were aware the prescription had been written, this was not communicated to, or handed over to the nurse directly caring for Bonnie. We are currently using the facts of this case and learning from the incident to assist in a new training programme for all Neonatal Intensive Care Unit (NICU) staff, both nursing and medical, to ensure clear and concise handover of information using the SBAR approach (Situation-Background-Assessment-Recommendation).”

Source location

Response from The Queen Elizabeth Hospital King's Lynn
Page 2 · response
Published 25 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver team training on unambiguous communication, human factors, informed consent and Montgomery-compliant language through 2023.

Verbatim wording from the response

“Our Head of Nursing and Midwifery for the Division of Women and Children, Amanda Price-Davey, will be leading these training sessions through 2023 to ensure she has the opportunity to discuss this with each and every member of the team. This will commence in January 2023. For the part of the training which specifically relates to this case, Mrs Price-Davey is leading the human factors session for a one-hour training session and will discuss the events in detail to evidence how language used can impact on safety. The session will also look at informed consent and the language we use to impart the information needed to ensure Montgomery compliance.”

Source location

Response from The Queen Elizabeth Hospital King's Lynn
Page 2 · response
Published 25 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the incident through existing departmental and Trust meetings.

Verbatim wording from the response

“In addition to using existing meetings within the department and across the Trust to share the learning in connection with this incident, the senior team has incorporated the learning into the Multi-Disciplinary training day (PROMPT). We believe the MDT approach will support continued improvement in this area, to ensure the whole team is using the same language and feel empowered to use words that are unambiguous. We recognise this is especially important when communicating a potential poor outcome for either the mother or their baby, as was the case in this incident.”

Source location

Response from The Queen Elizabeth Hospital King's Lynn
Page 2 · response
Published 25 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Debrief staff involved in the delayed antibiotic communication.

Verbatim wording from the response

“This point has been thoroughly investigated and all staff involved have received a debrief. It was found that whilst some staff were aware the prescription had been written, this was not communicated to, or handed over to the nurse directly caring for Bonnie. We are currently using the facts of this case and learning from the incident to assist in a new training programme for all Neonatal Intensive Care Unit (NICU) staff, both nursing and medical, to ensure clear and concise handover of information using the SBAR approach (Situation-Background-Assessment-Recommendation).”

Source location

Response from The Queen Elizabeth Hospital King's Lynn
Page 2 · response
Published 25 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate incident learning into the multidisciplinary PROMPT training day.

Verbatim wording from the response

“In addition to using existing meetings within the department and across the Trust to share the learning in connection with this incident, the senior team has incorporated the learning into the Multi-Disciplinary training day (PROMPT). We believe the MDT approach will support continued improvement in this area, to ensure the whole team is using the same language and feel empowered to use words that are unambiguous. We recognise this is especially important when communicating a potential poor outcome for either the mother or their baby, as was the case in this incident.”

Source location

Response from The Queen Elizabeth Hospital King's Lynn
Page 2 · response
Published 25 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust found no measurable efficiency difference between notifying paediatric staff in person and using the emergency bleep system.

Verbatim wording from the response

“Due to the theatre being immediately adjacent to NICU there was no measurable difference in efficiency between using the "bleep" system and notifying the paediatric team in person. All clinical staff are trained on using the "bleep" system and at any time there will be multiple staff members in theatre able to make this call, rather than this responsibility resting on one”

Source location

Response from The Queen Elizabeth Hospital King's Lynn
Page 2 · response
Published 25 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing trained staff, emergency-call arrangements and resuscitation cover were considered to mitigate risk, so no system change was required.

Verbatim wording from the response

“We recognise that for the runner to have been unable to make the call there is potential additional clinical risk, but we consider that the risk is fully mitigated; firstly, by the fact that in default there are other staff in theatre other than the runner who can do call the emergency number. Secondly, on all occasions where a non-elective caesarean section is being performed, staff trained in resuscitation, namely midwives and junior paediatric staff, are present before birth takes place. We therefore do not think that any change to our system is required with reference to additional appropriately qualified staff being present at birth or securing the attendance of the Consultant Paediatrician.”

Source location

Response from The Queen Elizabeth Hospital King's Lynn
Page 3 · response
Published 25 November 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026