PFD report

Jamie Harding · Prevention of Future Deaths report

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Issued 29 Oct 2024•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure of the FRT caseload system to ensure efficient follow-up of referrals and queries
    Part of recurring concern: Failure of case monitoring to identify cases requiring follow-up
  2. Poor communication with patients and their families
  3. Weak record keeping
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Provide Dual Diagnosis training covering referral processes and access to support for adults with alcohol or substance misuse issues.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 November 2024.
  2. Action

    Implement the MaST caseload-management tool with electronic risk, disengagement and RAG indicators supporting MDT prioritisation, and monitor its use through regular audits.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 November 2024.
  3. Action

    Explore changing the Dual Diagnosis training requirement from one-off completion to completion every three years.

    Stated by Essex Partnership University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 7 November 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the FRT caseload system to ensure efficient follow-up of referrals and queries

Wider context from the report

“(a) The accepted absence of effective formal, compulsory training for clinicians regarding the Dual Diagnosis (DD) pathway and what it does and does not provide, how to access it and the potential benefits of it. The evidence confirmed that practitioners outside of the DD workers/pathway were unaware how they could contact them, including directly. (b) In addition to weak record keeping and poor communication with patients and their families, the evidence revealed the lack of a robust and reliable system to ensure that the FRT deals with its caseload efficiently and effectively and that particularity when it flags and then follows up referrals to and queries from other services/clinicians contributing, in turn and on the facts of this case, to the significant failure to hold an MDT. The FRT did not follow up (as it was accepted it should have) the referral (via a self-referral) to Open Road or the referrals for a medication review. Had there been such follow up, EPUT evidence confirmed that there would likely have been a discussion of Jamie’s case at a full MDT with the likely allocation of a Care Coordinator, the likely involvement of the Dual Diagnosis pathway and the likely use of the RAG rating system to ensure on-going risk assessment. In my opinion these features give rise to a clear risk of future deaths and must be addressed. ”

Is this part of a recurring concern?

Yes — Failure of case monitoring to identify cases requiring follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor communication with patients and their families

Wider context from the report

“(a) The accepted absence of effective formal, compulsory training for clinicians regarding the Dual Diagnosis (DD) pathway and what it does and does not provide, how to access it and the potential benefits of it. The evidence confirmed that practitioners outside of the DD workers/pathway were unaware how they could contact them, including directly. (b) In addition to weak record keeping and poor communication with patients and their families, the evidence revealed the lack of a robust and reliable system to ensure that the FRT deals with its caseload efficiently and effectively and that particularity when it flags and then follows up referrals to and queries from other services/clinicians contributing, in turn and on the facts of this case, to the significant failure to hold an MDT. The FRT did not follow up (as it was accepted it should have) the referral (via a self-referral) to Open Road or the referrals for a medication review. Had there been such follow up, EPUT evidence confirmed that there would likely have been a discussion of Jamie’s case at a full MDT with the likely allocation of a Care Coordinator, the likely involvement of the Dual Diagnosis pathway and the likely use of the RAG rating system to ensure on-going risk assessment. In my opinion these features give rise to a clear risk of future deaths and must be addressed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Weak record keeping

Wider context from the report

“(a) The accepted absence of effective formal, compulsory training for clinicians regarding the Dual Diagnosis (DD) pathway and what it does and does not provide, how to access it and the potential benefits of it. The evidence confirmed that practitioners outside of the DD workers/pathway were unaware how they could contact them, including directly. (b) In addition to weak record keeping and poor communication with patients and their families, the evidence revealed the lack of a robust and reliable system to ensure that the FRT deals with its caseload efficiently and effectively and that particularity when it flags and then follows up referrals to and queries from other services/clinicians contributing, in turn and on the facts of this case, to the significant failure to hold an MDT. The FRT did not follow up (as it was accepted it should have) the referral (via a self-referral) to Open Road or the referrals for a medication review. Had there been such follow up, EPUT evidence confirmed that there would likely have been a discussion of Jamie’s case at a full MDT with the likely allocation of a Care Coordinator, the likely involvement of the Dual Diagnosis pathway and the likely use of the RAG rating system to ensure on-going risk assessment. In my opinion these features give rise to a clear risk of future deaths and must be addressed. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of formal compulsory clinician training on the Dual Diagnosis pathway and access to it

Wider context from the report

“(a) The accepted absence of effective formal, compulsory training for clinicians regarding the Dual Diagnosis (DD) pathway and what it does and does not provide, how to access it and the potential benefits of it. The evidence confirmed that practitioners outside of the DD workers/pathway were unaware how they could contact them, including directly. (b) In addition to weak record keeping and poor communication with patients and their families, the evidence revealed the lack of a robust and reliable system to ensure that the FRT deals with its caseload efficiently and effectively and that particularity when it flags and then follows up referrals to and queries from other services/clinicians contributing, in turn and on the facts of this case, to the significant failure to hold an MDT. The FRT did not follow up (as it was accepted it should have) the referral (via a self-referral) to Open Road or the referrals for a medication review. Had there been such follow up, EPUT evidence confirmed that there would likely have been a discussion of Jamie’s case at a full MDT with the likely allocation of a Care Coordinator, the likely involvement of the Dual Diagnosis pathway and the likely use of the RAG rating system to ensure on-going risk assessment. In my opinion these features give rise to a clear risk of future deaths and must be addressed. ”

Is this part of a recurring concern?

Yes — Unreliable dual-diagnosis care pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Dual Diagnosis training covering referral processes and access to support for adults with alcohol or substance misuse issues.

Verbatim wording from the response

“Additionally, the Trust provides Dual Diagnosis training within EPUT which covers the referral process and how to access support for an adult who has alcohol/substance misuse issues. This currently does not fall within the core requirement of all EPUT staff and the Trust is looking to extend this to all registered clinical staff within EPUT. The current expectation is for training to be completed once and the Trust is exploring the benefit to changing the requirement to be undertaken every 3 years.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 2 · response
Published 7 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the MaST caseload-management tool with electronic risk, disengagement and RAG indicators supporting MDT prioritisation, and monitor its use through regular audits.

Verbatim wording from the response

“The Trust has implemented the Management and Supervision Tool (MaST) caseload management tool, which is improving how our care coordinators (and their supervisors) electronically manage their caseloads.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 3 · response
Published 7 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore changing the Dual Diagnosis training requirement from one-off completion to completion every three years.

Verbatim wording from the response

“Additionally, the Trust provides Dual Diagnosis training within EPUT which covers the referral process and how to access support for an adult who has alcohol/substance misuse issues. This currently does not fall within the core requirement of all EPUT staff and the Trust is looking to extend this to all registered clinical staff within EPUT. The current expectation is for training to be completed once and the Trust is exploring the benefit to changing the requirement to be undertaken every 3 years.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 2 · response
Published 7 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend Dual Diagnosis training to all registered clinical staff within the Trust.

Verbatim wording from the response

“Additionally, the Trust provides Dual Diagnosis training within EPUT which covers the referral process and how to access support for an adult who has alcohol/substance misuse issues. This currently does not fall within the core requirement of all EPUT staff and the Trust is looking to extend this to all registered clinical staff within EPUT. The current expectation is for training to be completed once and the Trust is exploring the benefit to changing the requirement to be undertaken every 3 years.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 2 · response
Published 7 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate Trust-wide information and maintain quick-access intranet guidance explaining how staff can access Dual Diagnosis support.

Verbatim wording from the response

“In carrying out our review of this case, it has been noted that the First Response Team (FRT) are aware on the process for contacting / accessing Dual Diagnosis support. However in light of the findings in this case, the FRT / the wider Trust have been reminded via Trust wide communications of the available support streams which includes access to the Trust’s quick access intranet page for dual diagnosis which gives clear guidance for staff.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 2 · response
Published 7 November 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Establish a Trust Safety Improvement Plan focused on disengagement and supporting patients requiring additional layers of care.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 November 2024.
  2. 2

    Relauch the Dual Diagnosis steering group to foster collaboration among the Trust, primary care and third-sector partners.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 November 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Dedicated dual diagnosis teams are considered ineffective; individual specialist workers embedded across services are used instead.

    Stated by Essex Partnership University NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Trust Safety Improvement Plan focused on disengagement and supporting patients requiring additional layers of care.

Verbatim wording from the response

“In addition, the Trust has established a Trust Safety Improvement Plan focusing on disengagement, with a clear objective of supporting patients who may require additional layers of overall support.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 3 · response
Published 7 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Relauch the Dual Diagnosis steering group to foster collaboration among the Trust, primary care and third-sector partners.

Verbatim wording from the response

“There has been a re-launch of Dual Diagnosis steering group in April 2024. This group includes EPUT, primacy care and 3rd sector coming together with an aim to foster partnership / collaborative working.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 3 · response
Published 7 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Dedicated dual diagnosis teams are considered ineffective; individual specialist workers embedded across services are used instead.

Verbatim wording from the response

“It is noted that the Regulation 28 report includes concerns relating to the Dual Diagnosis support provided by the Trust. In order to provide clarity and by way of context, EPUT employs the definition of dual diagnosis to refer to people with a severe mental illness (including schizophrenia, schizotypal and delusional disorders, bipolar affective disorder, and severe depressive episodes with or without psychotic episodes and personality disorders) and those with active misuse of substances (the use of legal or illicit drugs, including alcohol and medicine, in a way that causes mental or physical damage) as per the NICE CG180.”

Source location

Response from Essex Partnership NHS Foundation Trust
Page 1 · response
Published 7 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026