PFD report

Barbara Mary Anne Mayer · Prevention of Future Deaths report

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Issued 23 Mar 2015•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Unavailability of timely urgent mental health assessment during increased demand
    Part of recurring concern: Unreliable urgent mental health referral and assessment pathways
  2. Failure to follow up signs of carer fatigue
  3. Failure to provide continuity of care
    Part of recurring concern: Failure to provide continuity of patient carePart of recurring concern: Unreliable crisis team care provision
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Implement the Triangle of Care model to strengthen partnership working and support carers across services.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 23 March 2015.
  2. Action

    Review Crisis Resolution and Home Treatment team functions, including ways to improve consistency of staff contact with service users.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.
  3. Action

    Emphasise informed decision-making practice through clinical forums and the patient safety newsletter.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of timely urgent mental health assessment during increased demand

Wider context from the report

“(4) Mrs Mayer required help urgently on 14 November 2014 but due to an increase in demand no one was available to see her until 16 November 2014. It is understood Doctors are now called out and on Call Manager can be contacted in such situations. ”

Is this part of a recurring concern?

Yes — Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow up signs of carer fatigue

Wider context from the report

“(1) Mr ████████ was noted to show signs of Carer fatigue, but this was not followed up; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide continuity of care

Wider context from the report

“(2) Although seen regularly by the Crisis Team, Mrs Mayer was seen by a number of different people as a result of which no trusting relationship could be established. She had to repeat her history at each visit to a different person about personal details. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care; Unreliable crisis team care provision.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to discuss treatment reasoning and efficacy with patients

Wider context from the report

“(3) Different treatments were offered to Mrs Mayer without the reasoning or their efficacy being discussed with her. ”

Is this part of a recurring concern?

Yes — Failure to discuss patient care options and decisions.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Triangle of Care model to strengthen partnership working and support carers across services.

Verbatim wording from the response

“The Trust is implementing the 'Triangle of Care' model which prescribes a therapeutic alliance between service user, carer and staff member that promotes safety, supports recovery and sustains wellbeing. The model, created by the Carers Trust, is aimed at partnership working.”

Source location

2015-0113-Response-by-Norfolk-Suffolk-NHS-Trust
Page 1 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Crisis Resolution and Home Treatment team functions, including ways to improve consistency of staff contact with service users.

Verbatim wording from the response

“The Crisis Resolution and Home Treatment (CRHT) team provide a 24 hour service, assessing and supporting service users with intensive treatment for defined periods of time. It has a team of fifty staff supporting a significant number of people across a large geographical area. These factors mean that planning and coordinating consistent staff contact with a service user is a challenge.”

Source location

2015-0113-Response-by-Norfolk-Suffolk-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Emphasise informed decision-making practice through clinical forums and the patient safety newsletter.

Verbatim wording from the response

“This is recognised to be important because it is difficult to make informed decisions if the individual is not in receipt of all the required information. The Trust supports the best practice of informed decision making and is sorry this was not evident for Mrs Mayer.”

Source location

2015-0113-Response-by-Norfolk-Suffolk-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review locality escalation plans for Crisis Resolution and Home Treatment and Dementia Intensive Support Team services to strengthen capacity escalation and contingency responses.

Verbatim wording from the response

“The Trust is experiencing increasing demands for all of its services at a time of being challenged to make savings. It is recognised that when services such as the CRHT team reach levels of capacity there has to be robust mechanisms for escalation and contingency. To this end the localities across the Trust are reviewing their escalation plans for services such as CRHT and the Dementia Intensive Support Teams, both of which are required to respond to incoming referrals.”

Source location

2015-0113-Response-by-Norfolk-Suffolk-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026