PFD report

Mariana Hungria Bayam Veiga PINTO · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 14 Mar 2017•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to clearly communicate crisis team limitations to families and friends
    Part of recurring concern: Unreliable coordination of mental health crisis responses
  2. Failure to communicate expected illness progression and clear action plans to families
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and familiesPart of recurring concern: Inadequate safety-netting advice for patients and carers
  3. Failure of crisis line nurses to contact emergency services when callers may be unable to do so
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Implement and provide written discharge care plans to service users and relatives after psychiatric assessment in A&E.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 April 2017.
  2. Action

    Develop and consult service users and carers on a written discharge care plan template.

    Stated by East London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 April 2017.
  3. Action

    Increase HTT flexibility to bring forward visits for service users whose mental health deteriorates between scheduled visits.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 April 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Directing callers to Police and Ambulance services is considered an appropriate and robust response in emergencies.

    Stated by East London NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly communicate crisis team limitations to families and friends

Wider context from the report

“1. It seemed to me at inquest that, when Ms Pinto left the emergency department the day before her death, the limitations of the crisis team were not made clear to her family and friends. ”

Is this part of a recurring concern?

Yes — Unreliable coordination of mental health crisis responses.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate expected illness progression and clear action plans to families

Wider context from the report

“2. The view of the psychiatrists treating Ms Pinto in the emergency department was that she was suffering cannabis withdrawal, which I heard is generally at its worst during the first three days. Her symptoms were now quiescent, but it would have been very helpful for her family to know that, most particularly as she had taken cannabis the night before, once the lorazepam wore off she might well have a resurgence of symptoms though these were not expected to be as severe as they had been. Worsening advice could then have been delivered in this context, with a clear plan of action. It is a theme I have noticed in deaths such as Ms Pinto’s, that clinicians’ expectations of illness progression are not necessarily communicated effectively to families, to enable families to identify unexpected deterioration and then to act swiftly and appropriately. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Inadequate safety-netting advice for patients and carers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of crisis line nurses to contact emergency services when callers may be unable to do so

Wider context from the report

“3. The band 7 mental health nurse who took the call to the crisis line at 3.32pm on 16 October, did not suggest to Ms Pinto’s husband that ████████ call the emergency services while the nurse rang Ms Pinto and spoke to her to offer what support he could. When ████████ told him that the situation was now urgent, the nurse responded that the time for home visits was 5-7pm. After the call had ended, the nurse did not discuss with colleagues the potential to bring the home visit forward. The nurse did not ring the emergency services himself in case ████████ had been unable to make the call. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to advise callers to contact emergency services during urgent mental health crises

Wider context from the report

“3. The band 7 mental health nurse who took the call to the crisis line at 3.32pm on 16 October, did not suggest to Ms Pinto’s husband that ████████ call the emergency services while the nurse rang Ms Pinto and spoke to her to offer what support he could. When ████████ told him that the situation was now urgent, the nurse responded that the time for home visits was 5-7pm. After the call had ended, the nurse did not discuss with colleagues the potential to bring the home visit forward. The nurse did not ring the emergency services himself in case ████████ had been unable to make the call. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to deteriorating mental health in service users; Failure to take timely escalation action when safety thresholds are breached.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate urgent crisis calls internally to expedite home visits

Wider context from the report

“3. The band 7 mental health nurse who took the call to the crisis line at 3.32pm on 16 October, did not suggest to Ms Pinto’s husband that ████████ call the emergency services while the nurse rang Ms Pinto and spoke to her to offer what support he could. When ████████ told him that the situation was now urgent, the nurse responded that the time for home visits was 5-7pm. After the call had ended, the nurse did not discuss with colleagues the potential to bring the home visit forward. The nurse did not ring the emergency services himself in case ████████ had been unable to make the call. ”

Is this part of a recurring concern?

Yes — Failure to take timely escalation action when safety thresholds are breached.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and provide written discharge care plans to service users and relatives after psychiatric assessment in A&E.

Verbatim wording from the response

“It is obviously important to ensure that both the patient and relatives/carers are aware of the steps to take should there be a serious deterioration in an individual’s mental state. Having considered your concern I am confident that this will be addressed by the formulation of a written discharge care plan which is currently being developed and will in future be provided to all service users/relatives prior to discharge from A&E following a psychiatric assessment.”

Source location

response-Pinto
Page 2 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and consult service users and carers on a written discharge care plan template.

Verbatim wording from the response

“It is obviously important to ensure that both the patient and relatives/carers are aware of the steps to take should there be a serious deterioration in an individual’s mental state. Having considered your concern I am confident that this will be addressed by the formulation of a written discharge care plan which is currently being developed and will in future be provided to all service users/relatives prior to discharge from A&E following a psychiatric assessment.”

Source location

response-Pinto
Page 2 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase HTT flexibility to bring forward visits for service users whose mental health deteriorates between scheduled visits.

Verbatim wording from the response

“I understand that you heard evidence during the course of the Inquest that additional funding had been secured for the HTT and from October 2017 the team will have increased flexibility to bring forward visits to those service users who experience a deterioration in their mental health between scheduled visits. From October 2017 the service will be reconfigured to provide the availability for 24 hour face to face contact if required and an enhanced urgent response service. The City and Hackney Home Treatment Team had previously operated one shift only each day of the weekend, with a morning shift on a Saturday and an evening on Sunday. This has since been changed to providing both a morning and an evening shift to improve provision of visits on the weekend.”

Source location

response-Pinto
Page 3 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reconfigure the HTT to provide 24-hour face-to-face contact when required and an enhanced urgent response service.

Verbatim wording from the response

“I understand that you heard evidence during the course of the Inquest that additional funding had been secured for the HTT and from October 2017 the team will have increased flexibility to bring forward visits to those service users who experience a deterioration in their mental health between scheduled visits. From October 2017 the service will be reconfigured to provide the availability for 24 hour face to face contact if required and an enhanced urgent response service. The City and Hackney Home Treatment Team had previously operated one shift only each day of the weekend, with a morning shift on a Saturday and an evening on Sunday. This has since been changed to providing both a morning and an evening shift to improve provision of visits on the weekend.”

Source location

response-Pinto
Page 3 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Directing callers to Police and Ambulance services is considered an appropriate and robust response in emergencies.

Verbatim wording from the response

“In relation to your final point regarding the handling of the call made by Mr Parra-Braun on the afternoon of 16th October it is important to confirm that in an emergency situation advice to contact Police and Ambulance is an appropriate and robust response. I believe that your specific concern related to what support the HTT could have provided in the interim, for example the member of staff attempting to speak to the service user to deescalate the situation and/or personally contacting the emergency services.”

Source location

response-Pinto
Page 2 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mental health staff cannot readily contact emergency services when relatives or carers are present because responders require information from them.

Verbatim wording from the response

“Direct contact with the emergency services by mental health staff is not straight forward where family or friends are in attendance at the scene, as Police and Ambulance services require as much information as possible in relation to access and a description of the current situation from relatives or carers. However, in the event that a service user is on their own at a time of crisis then staff could intervene to call an ambulance or request that the Police attend to conduct a welfare check.”

Source location

response-Pinto
Page 2 · response
Published 5 April 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Update the CMHT Operational Policy to require opt-in letters to be sent within five working days.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 April 2017.
  2. 2

    Audit local compliance with the five-working-day opt-in letter timescale.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 April 2017.
  3. 3

    Provide both morning and evening weekend HTT shifts to improve weekend visit provision.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 April 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    A pre-printed opt-in letter was not considered suitable, so no such change was undertaken.

    Stated by East London NHS Foundation TrustNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the CMHT Operational Policy to require opt-in letters to be sent within five working days.

Verbatim wording from the response

“The reviewer’s identified that the Operational Policy for the CMHT did not provide guidelines on the service timescales for providing opt-in letters and were concerned to find that the lead time in November 2016 was up to 30 days. It was therefore recommended that the Operational Policy be updated to provide appropriate timescales.”

Source location

2017-0121-Response-by-East-London-NHS-Trust
Page 2 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit local compliance with the five-working-day opt-in letter timescale.

Verbatim wording from the response

“Action was subsequently undertaken to the Operational Policy which now requires that opt-in letters should be sent within 5 working days. Compliance against this timescale will be the subject of local audit to ensure compliance.”

Source location

2017-0121-Response-by-East-London-NHS-Trust
Page 2 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide both morning and evening weekend HTT shifts to improve weekend visit provision.

Verbatim wording from the response

“I understand that you heard evidence during the course of the Inquest that additional funding had been secured for the HTT and from October 2017 the team will have increased flexibility to bring forward visits to those service users who experience a deterioration in their mental health between scheduled visits. From October 2017 the service will be reconfigured to provide the availability for 24 hour face to face contact if required and an enhanced urgent response service. The City and Hackney Home Treatment Team had previously operated one shift only each day of the weekend, with a morning shift on a Saturday and an evening on Sunday. This has since been changed to providing both a morning and an evening shift to improve provision of visits on the weekend.”

Source location

response-Pinto
Page 3 · response
Published 5 April 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A pre-printed opt-in letter was not considered suitable, so no such change was undertaken.

Verbatim wording from the response

“Whilst a pre-printed letter was not thought to be suitable, I hope that the action taken provides you with assurance that the Trust has taken appropriate action and that your concerns have been adequately addressed.”

Source location

2017-0121-Response-by-East-London-NHS-Trust
Page 2 · response
Published 5 April 2017

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026