PFD report

Trevor Reynolds · Prevention of Future Deaths report

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Issued 6 May 2022•North Wales (East and Central)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to audit compliance with and effectiveness of introduced changes
    Part of recurring concern: Failure to verify compliance and effectiveness of implemented safety changes
  2. Delays in implementing new Standard Operating Procedures
  3. Failure to ensure staff acknowledgement and adoption of new safe working practices
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Roll out the newly procured electronic audit system to improve audit completion and assurance reporting.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 9 May 2022.
  2. Action

    Embed the urgent radiology-results escalation procedure through staff induction, meeting agendas, training, audit and regular review.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 9 May 2022.
  3. Action

    Review the clinical-audit approach and align the audit programme with identified risks, including serious incidents and inquest matters.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 9 May 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to audit compliance with and effectiveness of introduced changes

Wider context from the report

“1. Although it was identified quickly that existing working practices (whereby an irregular scan report had been placed on the desk of a clinician by a secretary and due to the absence of the clinician this report had not been seen and acted upon in a timely manner), the health board did not fully implement a new Standard Operating Procedure, which was introduced to address this issue, until December 2021, seven months after the death of Mr Reynolds. 2. Furthermore an acknowledgement of the existence of the new SOP by Oncology and Haematology Secretaries was not completed until the 22nd of February 2022. 3. Finally at the time of the inquest, eleven days prior to the anniversary of Mr Reynolds’ death the health board had not completed an audit process to ensure that the changes which had been introduced were being complied with and were therefore effective. 4. I am concerned that the length of time which it takes to implement changes and to ensure that new safe working practices are introduced and adopted by staff, results in the health board allowing known risks to patients to continue and therefore presents a risk to life. ”

Is this part of a recurring concern?

Yes — Failure to verify compliance and effectiveness of implemented safety changes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in implementing new Standard Operating Procedures

Wider context from the report

“1. Although it was identified quickly that existing working practices (whereby an irregular scan report had been placed on the desk of a clinician by a secretary and due to the absence of the clinician this report had not been seen and acted upon in a timely manner), the health board did not fully implement a new Standard Operating Procedure, which was introduced to address this issue, until December 2021, seven months after the death of Mr Reynolds. 2. Furthermore an acknowledgement of the existence of the new SOP by Oncology and Haematology Secretaries was not completed until the 22nd of February 2022. 3. Finally at the time of the inquest, eleven days prior to the anniversary of Mr Reynolds’ death the health board had not completed an audit process to ensure that the changes which had been introduced were being complied with and were therefore effective. 4. I am concerned that the length of time which it takes to implement changes and to ensure that new safe working practices are introduced and adopted by staff, results in the health board allowing known risks to patients to continue and therefore presents a risk to life. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure staff acknowledgement and adoption of new safe working practices

Wider context from the report

“1. Although it was identified quickly that existing working practices (whereby an irregular scan report had been placed on the desk of a clinician by a secretary and due to the absence of the clinician this report had not been seen and acted upon in a timely manner), the health board did not fully implement a new Standard Operating Procedure, which was introduced to address this issue, until December 2021, seven months after the death of Mr Reynolds. 2. Furthermore an acknowledgement of the existence of the new SOP by Oncology and Haematology Secretaries was not completed until the 22nd of February 2022. 3. Finally at the time of the inquest, eleven days prior to the anniversary of Mr Reynolds’ death the health board had not completed an audit process to ensure that the changes which had been introduced were being complied with and were therefore effective. 4. I am concerned that the length of time which it takes to implement changes and to ensure that new safe working practices are introduced and adopted by staff, results in the health board allowing known risks to patients to continue and therefore presents a risk to life. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the newly procured electronic audit system to improve audit completion and assurance reporting.

Verbatim wording from the response

“Additionally, we are currently in the process of reviewing our approach to clinical audit. We will closer align our audit programme with the risks that we have identified through issues such as serious incident reporting and inquest matters. We have also recently procured a new electronic audit system and we are in the process of rolling this out. This system will improve the digital completion of audits and the reporting of assurances.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 3 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the urgent radiology-results escalation procedure through staff induction, meeting agendas, training, audit and regular review.

Verbatim wording from the response

“Within the Cancer Division, all clinicians and secretaries in oncology and haematology have been made aware of the Standard Operating Procedure (SOP) for the Escalation of Urgent Radiology Results Containing Unexpected Findings. The SOP has been added to the Induction Checklist for all new starters who commence within the Cancer Division and it has been added as a regular agenda item on all secretarial meetings. The learning from this matter has been shared with other health board services.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the clinical-audit approach and align the audit programme with identified risks, including serious incidents and inquest matters.

Verbatim wording from the response

“Additionally, we are currently in the process of reviewing our approach to clinical audit. We will closer align our audit programme with the risks that we have identified through issues such as serious incident reporting and inquest matters. We have also recently procured a new electronic audit system and we are in the process of rolling this out. This system will improve the digital completion of audits and the reporting of assurances.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 3 · response
Published 9 May 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Evaluate implementation of the electronic diagnostic-results solution.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 9 May 2022.
  2. 2

    Implement the new divisional operating model with defined leadership roles and improvement-delivery responsibilities.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 9 May 2022.
  3. 3

    Roll out the electronic diagnostic-results solution, initially in respiratory services and then across the health board.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 9 May 2022.
  4. 4

    Reorganise the quality function into a divisional business-partner model supporting, challenging and reporting on action delivery.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 9 May 2022.
  5. 5

    Complete and test electronic functionality integrating diagnostic results with the Welsh Clinical Portal.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 9 May 2022.
  6. 6

    Report overdue actions by division and service through bi-monthly Patient Safety Reports to quality governance bodies.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 9 May 2022.
  7. 7

    Share learning from the matter with other health board services.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 9 May 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Evaluate implementation of the electronic diagnostic-results solution.

Verbatim wording from the response

“Following your notice, our senior medical and quality teams have discussed rapid rollout of this electronic solution. Our intention is to implement this new digital solution over the summer with our respiratory speciality as an early adopter service, with the learning from that implementation informing full roll-out across the health board by the end of the year. A formal evaluation covering the implementation will then take place in January/February 2023.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the new divisional operating model with defined leadership roles and improvement-delivery responsibilities.

Verbatim wording from the response

“Additionally, we will shortly be undertaking an organisational change process for our quality function and this will provide greater clarity and expectation for quality staff based locally within divisions. They will operate in a business partner model, providing local support at directorate and divisional level with a key part of their role supporting, challenging and reporting on action delivery. We are currently finalising the proposal for this function with a view to the changes taking place over the coming months. A workshop for staff has been arranged for 14 July 2022. This work links to our wider organisational development strategy called Stronger Together, which is also implementing a new operating structure for divisions and new leadership roles with clearly defined responsibilities (this includes delivery of improvement work).”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the electronic diagnostic-results solution, initially in respiratory services and then across the health board.

Verbatim wording from the response

“Following your notice, our senior medical and quality teams have discussed rapid rollout of this electronic solution. Our intention is to implement this new digital solution over the summer with our respiratory speciality as an early adopter service, with the learning from that implementation informing full roll-out across the health board by the end of the year. A formal evaluation covering the implementation will then take place in January/February 2023.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reorganise the quality function into a divisional business-partner model supporting, challenging and reporting on action delivery.

Verbatim wording from the response

“Additionally, we will shortly be undertaking an organisational change process for our quality function and this will provide greater clarity and expectation for quality staff based locally within divisions. They will operate in a business partner model, providing local support at directorate and divisional level with a key part of their role supporting, challenging and reporting on action delivery. We are currently finalising the proposal for this function with a view to the changes taking place over the coming months. A workshop for staff has been arranged for 14 July 2022. This work links to our wider organisational development strategy called Stronger Together, which is also implementing a new operating structure for divisions and new leadership roles with clearly defined responsibilities (this includes delivery of improvement work).”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and test electronic functionality integrating diagnostic results with the Welsh Clinical Portal.

Verbatim wording from the response

“Last year, the Health Board established a Results Management Project with the aim of eliminating printed or hard copy results and integrating reporting to our digital clinical system known as the Welsh Clinical Portal. This work has been developed in collaboration with Digital Health and Care Wales, the national NHS Wales organisation who manage many of our digital clinical systems. I am pleased to advise this development work has been completed and the new electronic functionality has been tested and is ready for roll-out.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report overdue actions by division and service through bi-monthly Patient Safety Reports to quality governance bodies.

Verbatim wording from the response

“To improve internal oversight, our bi-monthly Patient Safety Report (from June 2022 onwards) will provide a breakdown of all overdue actions by division and service. This report is presented to our Executive-led quality group and ultimately our Board quality committee. This will ensure the visibility of action delivery performance and enable divisions to be held to account for their performance through these governance forums and through their Accountability Review Meetings.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 9 May 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the matter with other health board services.

Verbatim wording from the response

“Within the Cancer Division, all clinicians and secretaries in oncology and haematology have been made aware of the Standard Operating Procedure (SOP) for the Escalation of Urgent Radiology Results Containing Unexpected Findings. The SOP has been added to the Induction Checklist for all new starters who commence within the Cancer Division and it has been added as a regular agenda item on all secretarial meetings. The learning from this matter has been shared with other health board services.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 9 May 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026