Norma Rushworth · Prevention of Future Deaths report

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Issued 23 Aug 2021•Manchester South

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
11

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to clearly convey community management advice and risks to community health professionals and families
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Failure to communicate safety-critical care information effectively between care providers and families
  2. Failure of written documentation to cover communication challenges affecting community care
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Failure to monitor deteriorating health early after discharge into the community
    Part of recurring concern: Failure to provide timely and adequate follow-up after discharge

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. NHS England

    Commissioned the National Wound Care Strategy Programme to standardise wound care through clinical recommendations.

  2. NHS England

    Share learning from the Prevention of Future Deaths report with all NHS England and Improvement regions.

  3. NHS England

    Contribute to development of wound care resources for novice health and care support staff in care homes.

  4. NHS England

    Continue developing further online wound care education resources.

  5. NHS England

    Published free online education on wound care topics for clinicians and experienced health and care support staff.

  6. NHS England

    Publicised National Wound Care Strategy Programme recommendations to the clinical community.

  7. NHS England

    Support higher education institutions to provide appropriate wound care education in pre-registration clinical programmes.

  8. NHS Greater Manchester Integrated Care Board

    Monitor key learning points and recommendations to ensure they become embedded in practice.

  9. NHS Greater Manchester Integrated Care Board

    Cascade shared learning from this and similar cases to professionals through relevant governance and learning forums.

  10. NHS Greater Manchester Integrated Care Board

    Communicate appropriate advice and guidance to relevant providers to increase staff awareness of available materials.

  11. NHS Greater Manchester Integrated Care Board

    Present and share learning from the case with the Greater Manchester Quality Board.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly convey community management advice and risks to community health professionals and families

Wider context from the report

“2. The inquest heard that following her discharge back into the community after surgery support and monitoring was limited notwithstanding how vulnerable she was; the complexity of her surgery and the risk she presented. Advice re management of a patient such as her in the community and risks and management of them was not conveyed clearly to community health professionals and to her family. Covid restrictions meant that communication had been difficult, and the written documentation did not cover the challenges this caused. Her deteriorating health in the community was not as a result recognised at an early stage. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Failure to communicate safety-critical care information effectively between care providers and families.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of written documentation to cover communication challenges affecting community care

Wider context from the report

“2. The inquest heard that following her discharge back into the community after surgery support and monitoring was limited notwithstanding how vulnerable she was; the complexity of her surgery and the risk she presented. Advice re management of a patient such as her in the community and risks and management of them was not conveyed clearly to community health professionals and to her family. Covid restrictions meant that communication had been difficult, and the written documentation did not cover the challenges this caused. Her deteriorating health in the community was not as a result recognised at an early stage. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to monitor deteriorating health early after discharge into the community

Wider context from the report

“2. The inquest heard that following her discharge back into the community after surgery support and monitoring was limited notwithstanding how vulnerable she was; the complexity of her surgery and the risk she presented. Advice re management of a patient such as her in the community and risks and management of them was not conveyed clearly to community health professionals and to her family. Covid restrictions meant that communication had been difficult, and the written documentation did not cover the challenges this caused. Her deteriorating health in the community was not as a result recognised at an early stage. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate follow-up after discharge.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited post-discharge support for vulnerable patients in the community

Wider context from the report

“2. The inquest heard that following her discharge back into the community after surgery support and monitoring was limited notwithstanding how vulnerable she was; the complexity of her surgery and the risk she presented. Advice re management of a patient such as her in the community and risks and management of them was not conveyed clearly to community health professionals and to her family. Covid restrictions meant that communication had been difficult, and the written documentation did not cover the challenges this caused. Her deteriorating health in the community was not as a result recognised at an early stage. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate follow-up after discharge.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of support for vulnerable patients and their decision making at outpatient appointments

Wider context from the report

“1. The inquest heard that due to the pandemic and restrictions Mrs Rushworth was not supported as she would usually have been at outpatient appointments. The inquest heard that this impacted significantly on the quality of the history available to clinicians; support for a vulnerable patient and her decision making. ”

Is this part of a recurring concern?

Yes — Inadequate support for vulnerable patients during healthcare assessment and decisions.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commissioned the National Wound Care Strategy Programme to standardise wound care through clinical recommendations.

Verbatim wording from the response

“As the cause of death documented in the report also refers to wound infection, we would also like to highlight to you that in 2018 NHSEI commissioned The National Wound Care Strategy Programme, a long-term commitment to improving wound care. The aim of the England-wide strategy is to improve the quality of chronic wound care through innovative solutions that will improve wound healing and prevent harm in line with the commitments set out in the NHS Long Term Plan. The Programme aims to standardise wound care by developing clinical recommendations which support excellence in preventing, assessing, and treating people with wounds to optimise healing and minimise the burden of wounds for patients, carers and health and care providers.”

Source location

Response from NHS England
Page 2 · response
Published 26 August 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the Prevention of Future Deaths report with all NHS England and Improvement regions.

Verbatim wording from the response

“The learning from the PFD has been shared with all NHS England and Improvement regions.”

Source location

Response from NHS England
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contribute to development of wound care resources for novice health and care support staff in care homes.

Verbatim wording from the response

“primarily at registered clinicians and experienced health and care support staff but the NWCSP is also contributing to the work of the NHS England and Improvement Enhancing Health in Care Homes team which is developing similar resources for novice health and care support staff. Work is also underway to support Higher Education Institutions that provide pre-registration clinical education in providing wound care education of an appropriate standard and range in their pre-registration programmes.”

Source location

Response from NHS England
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue developing further online wound care education resources.

Verbatim wording from the response

“The recommendations of the National Wound Care Strategy Programme are available online and have been widely publicised to the clinical community. In addition, the Programme and Health Education England (HEE) have published free to access, online education on a number of wound care topics, and continue to develop further wound care education resources. These resources are aimed”

Source location

Response from NHS England
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Published free online education on wound care topics for clinicians and experienced health and care support staff.

Verbatim wording from the response

“The recommendations of the National Wound Care Strategy Programme are available online and have been widely publicised to the clinical community. In addition, the Programme and Health Education England (HEE) have published free to access, online education on a number of wound care topics, and continue to develop further wound care education resources. These resources are aimed”

Source location

Response from NHS England
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publicised National Wound Care Strategy Programme recommendations to the clinical community.

Verbatim wording from the response

“The recommendations of the National Wound Care Strategy Programme are available online and have been widely publicised to the clinical community. In addition, the Programme and Health Education England (HEE) have published free to access, online education on a number of wound care topics, and continue to develop further wound care education resources. These resources are aimed”

Source location

Response from NHS England
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support higher education institutions to provide appropriate wound care education in pre-registration clinical programmes.

Verbatim wording from the response

“primarily at registered clinicians and experienced health and care support staff but the NWCSP is also contributing to the work of the NHS England and Improvement Enhancing Health in Care Homes team which is developing similar resources for novice health and care support staff. Work is also underway to support Higher Education Institutions that provide pre-registration clinical education in providing wound care education of an appropriate standard and range in their pre-registration programmes.”

Source location

Response from NHS England
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor key learning points and recommendations to ensure they become embedded in practice.

Verbatim wording from the response

“In conclusion, key learning points and recommendations will be monitored to ensure they are embedded within practice. GMHSCP is committed to improving outcomes for the population of Greater Manchester.”

Source location

Response from Greater Manchester Health and Social Care Partnership
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade shared learning from this and similar cases to professionals through relevant governance and learning forums.

Verbatim wording from the response

“3. Shared learning from this and similar cases at Greater Manchester and borough level will be cascaded to professionals through relevant governance and learning forums.”

Source location

Response from Greater Manchester Health and Social Care Partnership
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate appropriate advice and guidance to relevant providers to increase staff awareness of available materials.

Verbatim wording from the response

“Actions taken or being taken to prevent reoccurrence across Greater Manchester.”

Source location

Response from Greater Manchester Health and Social Care Partnership
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present and share learning from the case with the Greater Manchester Quality Board.

Verbatim wording from the response

“Actions taken or being taken to prevent reoccurrence across Greater Manchester.”

Source location

Response from Greater Manchester Health and Social Care Partnership
Page 2 · response
Published 26 August 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026