PFD report

PAUL HILLS · Prevention of Future Deaths report

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Issued 19 Nov 2020•North East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Failure to update mental health care plans
    Part of recurring concern: Unreliable care-planning processes
  2. Absence of an urgent assessment and review pathway for deteriorating mental health
    Part of recurring concern: Failure to recognise and respond to deteriorating mental health in service users
  3. Insufficient local availability of mental health treatment
    Part of recurring concern: Insufficient mental health service capacity for timely patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Improve clinical record keeping to ensure care plans, risk assessments and clinical reasoning are documented clearly and electronically.

    Stated by Ministry of DefenceStated completedThe respondent said that this action was complete when they made their response on 29 December 2020.
  2. Action

    Introduce enhanced risk-management training for all Department of Community Mental Health clinical staff, including tools for recognising, assessing and managing mental-health risks.

    Stated by Ministry of DefenceStated in progressThe respondent said that this action was in progress when they made their response on 29 December 2020.
  3. Action

    Strengthen senior-clinician oversight of record-keeping quality and regularly review clinicians whose performance falls below the required standard.

    Stated by Ministry of DefenceStated completedThe respondent said that this action was complete when they made their response on 29 December 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    The care plan was updated and risk levels were reviewed, contrary to the concern that neither had been updated as risk escalated.

    Stated by Ministry of DefenceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update mental health care plans

Wider context from the report

“2. Care plan had not been updated since October 2019 and his risk assessment remained the same even when the scores changed and there was evidence of escalating risk behaviour. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of an urgent assessment and review pathway for deteriorating mental health

Wider context from the report

“1. No risk assessment was completed on the issue of moving mental health appointments to virtual during the COVID-19 pandemic and how patients could be kept safe in the event of deterioration in his mental health. There was no plan in place for patients that required urgent assessment/review due to deterioration in their mental health. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to deteriorating mental health in service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient local availability of mental health treatment

Wider context from the report

“6. Evidence was heard during the inquest that RAF Manston was being decommissioned and this impacted on the treatment available locally for Sgt Hills and impacted on communications with the DCMH and the sharing of relevant information. ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update risk assessments when risk scores or behaviour change

Wider context from the report

“2. Care plan had not been updated since October 2019 and his risk assessment remained the same even when the scores changed and there was evidence of escalating risk behaviour. ”

Is this part of a recurring concern?

Yes — Failure to update risk assessments after material changes or safety events; Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of communication and sharing of relevant information between treatment services

Wider context from the report

“6. Evidence was heard during the inquest that RAF Manston was being decommissioned and this impacted on the treatment available locally for Sgt Hills and impacted on communications with the DCMH and the sharing of relevant information. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide effective safety advice addressing imminent dangerous driving thoughts

Wider context from the report

“5. Sgt Hills was advised not to drive with his wife and children in the car when he disclosed strong thoughts to drive head long into oncoming traffic. This advice would not have protected Sgt Hills or other road users. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share relevant mental health risk information with family members

Wider context from the report

“3. Risk issues were not shared with the family even though Sgt Hills was in lockdown with them and there were no discussions regarding sharing of information. He disclosed his dry runs of self-strangulation on 28th February and 16th April and his withdrawal/isolation from his family who had been very supportive of him. On 22nd April he disclosed he was looking for a rafter to harm himself from and there was an overreliance on his family as a protective factor in the absence of this knowledge being shared with them. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of risk assessment for virtual mental health appointments during service changes

Wider context from the report

“1. No risk assessment was completed on the issue of moving mental health appointments to virtual during the COVID-19 pandemic and how patients could be kept safe in the event of deterioration in his mental health. There was no plan in place for patients that required urgent assessment/review due to deterioration in their mental health. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document disclosures relevant to mental health risk

Wider context from the report

“4. His risk assessment was not up-to-date and his disclosures during April were not documented. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unreliable recording of safety-critical mental health information.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve clinical record keeping to ensure care plans, risk assessments and clinical reasoning are documented clearly and electronically.

Verbatim wording from the response

“Sgt Hills’ risk was assessed by treating clinicians in Department of Community Mental Health, London, and as a result he was offered a face-to-face appointment. Following discussion with Sgt Hills, who was concerned about attendance in person, a telephone appointment was agreed as an alternative. We agree that the factors his clinicians considered in proceeding with telephone consultations should have been documented more clearly. Steps have now been taken to ensure better record keeping. This is covered in more detail below, in the response to your matters of concern 2 and 4.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 2 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce enhanced risk-management training for all Department of Community Mental Health clinical staff, including tools for recognising, assessing and managing mental-health risks.

Verbatim wording from the response

“On the issue of risk management, Defence Primary Healthcare is introducing enhanced risk management training for all Department of Community Mental Health clinical staff. This will be delivered by a recognised national provider and will be completed for all mental health clinicians by the end of March 2021. The training will provide best-practice tools to recognise, assess and manage risks for mental health and related matters.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 4 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen senior-clinician oversight of record-keeping quality and regularly review clinicians whose performance falls below the required standard.

Verbatim wording from the response

“More broadly, steps have been taken to ensure that Senior clinicians focus on the quality of record keeping and, should the performance of any treating clinician fall below the expected standard, that person’s performance will be reviewed regularly until the required quality is achieved. To support this, Defence Primary Healthcare is currently updating its guidance on the delivery of mental healthcare to ensure clinicians, Departments of Community Mental Health and Regions have the support they require and can be held to account for their adherence to clinical policy.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 3 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require clinicians to document evidence that patients instructed not to drive were advised to notify the DVLA, enabling monitoring throughout care.

Verbatim wording from the response

“However, I recognise the significance of this concern and about the way this issue may have been approached - this would not have protected Sgt Hills or other road users. In future, Clinicians will be required to provide evidence where an individual has been instructed not to drive and to advise the DVLA, to ensure that this can be monitored throughout care.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 4 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The care plan was updated and risk levels were reviewed, contrary to the concern that neither had been updated as risk escalated.

Verbatim wording from the response

“Sgt Hills’ care plan was updated on a number of occasions and his risk levels were being reviewed. However, the records of this case were not to the standard expected. Sgt Hills’ initial care plan, dated October 2019, formed the basis for treatment. Within a Department of Community Mental Health, subsequent updating of the care plan is part of the overall treatment record, which clinicians document on a review/assessment template. On this template, there is a section for recording any updates to the care plan, or to confirm the extant care plan, as well as assessment of risks, clinical reasonings and any prescribed medication.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 3 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The site's planned decommissioning had no impact on patient care, communications or referral information because key staff remained in place.

Verbatim wording from the response

“I note your concern, but I hope I can rectify any misunderstanding created at the Inquest about the planned closure of RAF Manston. Department of Community Mental Health clinicians were aware that the Defence Fire Training Development Centre Manston¹ was being decommissioned. Some confusion may have arisen about the gap between the MOD-wide announcement of the planned closure of the site and the planned decommissioning date itself. The decommissioning of the Centre did not begin until November 2020. Before and during April 2020 the Centre was still carrying out its assigned training tasks and all key staff remained in place. There was no impact on any patient care as a result of the planned decommissioning of the Manston base.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 5 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing processes enable emergency inpatient admission whenever a patient significantly deteriorates.

Verbatim wording from the response

“As outlined above, there is a stepped approach to the provision of mental healthcare. The assessing clinician will consider the severity of a patient’s condition. This is largely a decision based on clinical assessment and observation. In a case where a patient is significantly deteriorating, MOD has processes in place to arrange, at any time, emergency admittance to an inpatient mental health unit. Service personnel are assessed, stabilised and treated in hospitals as close to their home or parent Unit as possible.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 2 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Routine family engagement cannot occur where patients withhold permission, subject to risk management and patient-information disclosure guidelines.

Verbatim wording from the response

“You have raised important points about communication with families around issues of risk, and we recognise the invaluable support provided by loved ones in often distressing circumstances. As you will appreciate, if a patient is receiving mental health support, there is no routine engagement with families as some patients might not want their family to know that they are receiving treatment. If the patient refuses permission for his or her clinician to contact their family, this will be considered as part of the risk management procedures, and in accordance with guidelines on the disclosure of patient information. I understand Sgt Hills’ consultant was in contact with his family, however, I do appreciate your concern, and this will be addressed further in the risk management training.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 4 · response
Published 29 December 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Update guidance on delivering mental healthcare to support clinical adherence and accountability across services.

    Stated by Ministry of DefenceStated in progressThe respondent said that this action was in progress when they made their response on 29 December 2020.
  2. 2

    Improve support for recognising mental-health distress and seeking help earlier through stress-management training, clinical treatments and peer support after traumatic incidents.

    Stated by Ministry of DefenceStated completedThe respondent said that this action was complete when they made their response on 29 December 2020.
  3. 3

    Establish the Defence Suicide Registry to create evidence for a MOD suicide-prevention strategy and inform preventative lessons.

    Stated by Ministry of DefenceStated in progressThe respondent said that this action was in progress when they made their response on 29 December 2020.
  4. 4

    Introduce mandatory annual mental health and wellbeing training for Armed Forces personnel.

    Stated by Ministry of DefenceStated plannedThe respondent said that this action was planned when they made their response on 29 December 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Hospital admission was not clinically indicated because assessment and protective factors did not warrant it.

    Stated by Ministry of DefenceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update guidance on delivering mental healthcare to support clinical adherence and accountability across services.

Verbatim wording from the response

“More broadly, steps have been taken to ensure that Senior clinicians focus on the quality of record keeping and, should the performance of any treating clinician fall below the expected standard, that person’s performance will be reviewed regularly until the required quality is achieved. To support this, Defence Primary Healthcare is currently updating its guidance on the delivery of mental healthcare to ensure clinicians, Departments of Community Mental Health and Regions have the support they require and can be held to account for their adherence to clinical policy.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 3 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve support for recognising mental-health distress and seeking help earlier through stress-management training, clinical treatments and peer support after traumatic incidents.

Verbatim wording from the response

“We have improved the support provided to enable our people to recognise the signs of mental health distress in themselves and in others, and to encourage them to seek help earlier. This includes pre and post-operational stress management training; a wide range of psychiatric and psychological treatments; and initiatives such as Trauma Risk Management which provides peer-to-peer support after a traumatic incident.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 5 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish the Defence Suicide Registry to create evidence for a MOD suicide-prevention strategy and inform preventative lessons.

Verbatim wording from the response

“The MOD is member of the Department of Health and Social Care-led National Suicide Prevention Strategy Delivery Group, working with partners across government to identify ways to reduce the risk of suicide. The Defence Suicide Registry project has begun; this will provide an evidence base to inform a MOD suicide prevention strategy and ensure that any lessons identified can help prevent others from taking their own lives.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 5 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce mandatory annual mental health and wellbeing training for Armed Forces personnel.

Verbatim wording from the response

“From April 2021, mandatory, annual, military mental health and wellbeing training will be introduced as part of a redesign of mental health provision in the Armed Forces.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 1 · response
Published 29 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hospital admission was not clinically indicated because assessment and protective factors did not warrant it.

Verbatim wording from the response

“In Sgt Hills’ case, he was not offered hospital admission. This was based on a clinical assessment of his mental state, together with consideration of protective factors such as the support from his family, friends and employer.”

Source location

2020-0247-Response-from-MP-MOD-Redacted.pdf
Page 2 · response
Published 29 December 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026