PFD report

Alyn Rees · Prevention of Future Deaths report

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Issued 9 Sep 2020•Gwent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
0

Of 2 recipients

Stated actions
0

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of an indicated expected response time for Amber 1 calls
    Part of recurring concern: Unreliable ambulance response-time standards and prioritisationPart of recurring concern: Unreliable communication of ambulance dispatch status and expectations
  2. Failure to advise callers of the expected emergency ambulance arrival time
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and familiesPart of recurring concern: Unreliable communication of ambulance dispatch status and expectations
  3. Delays in transferring patients into hospital care, preventing emergency ambulance release
    Part of recurring concern: Delays in ambulance-to-hospital patient handoverPart of recurring concern: Failure to maintain safe hospital patient flowPart of recurring concern: Unreliable emergency access to hospital care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

No linked response statements

No respondent-stated action or position is clearly linked to these concerns.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an indicated expected response time for Amber 1 calls

Wider context from the report

“However, the family raised concerns, with which I agreed, that 2 hours is a long time to wait for an emergency ambulance. At no time were the family advised of the expected time of arrival and potentially, if they had been aware of this, they may have contacted earlier the local GP. The report did not indicate what the expected response time for an Amber 1 call should be. I was advised that on this occasion there were significant delays (up to 3 hours) transferring patients into the care of Aneurin Bevan University Health Board Hospitals. This is also of significant concern as it prevented emergency ambulances being released. ”

Is this part of a recurring concern?

Yes — Unreliable ambulance response-time standards and prioritisation; Unreliable communication of ambulance dispatch status and expectations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to advise callers of the expected emergency ambulance arrival time

Wider context from the report

“However, the family raised concerns, with which I agreed, that 2 hours is a long time to wait for an emergency ambulance. At no time were the family advised of the expected time of arrival and potentially, if they had been aware of this, they may have contacted earlier the local GP. The report did not indicate what the expected response time for an Amber 1 call should be. I was advised that on this occasion there were significant delays (up to 3 hours) transferring patients into the care of Aneurin Bevan University Health Board Hospitals. This is also of significant concern as it prevented emergency ambulances being released. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Unreliable communication of ambulance dispatch status and expectations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in transferring patients into hospital care, preventing emergency ambulance release

Wider context from the report

“However, the family raised concerns, with which I agreed, that 2 hours is a long time to wait for an emergency ambulance. At no time were the family advised of the expected time of arrival and potentially, if they had been aware of this, they may have contacted earlier the local GP. The report did not indicate what the expected response time for an Amber 1 call should be. I was advised that on this occasion there were significant delays (up to 3 hours) transferring patients into the care of Aneurin Bevan University Health Board Hospitals. This is also of significant concern as it prevented emergency ambulances being released. ”

Is this part of a recurring concern?

Yes — Delays in ambulance-to-hospital patient handover; Failure to maintain safe hospital patient flow; Unreliable emergency access to hospital care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in emergency ambulance response

Wider context from the report

“However, the family raised concerns, with which I agreed, that 2 hours is a long time to wait for an emergency ambulance. At no time were the family advised of the expected time of arrival and potentially, if they had been aware of this, they may have contacted earlier the local GP. The report did not indicate what the expected response time for an Amber 1 call should be. I was advised that on this occasion there were significant delays (up to 3 hours) transferring patients into the care of Aneurin Bevan University Health Board Hospitals. This is also of significant concern as it prevented emergency ambulances being released. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance.

Open source report
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
0/2

Data last updated 7 September 2026

No official response is included in the current published snapshot.