PFD report

Kenneth Rippon · Prevention of Future Deaths report

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Issued 19 Jul 2023•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
38

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to promptly obtain, secure and preserve relevant serious-incident evidence
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable formal safety-incident management processes
  2. Extensive and continuing delays in investigating serious incidents
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable formal safety-incident management processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.23

  1. Action

    Modify documentation, review report templates and use standard operating procedures to improve efficient review workflow.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  2. Action

    Use an external specialist company to review historical incident data and identify risks from delayed reviews.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  3. Action

    Increase Serious Incident Review Panel capacity to prevent internal quality assurance delaying review release.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Oversight of investigation quality is limited to inspecting and acting on delays or flaws in a provider’s investigation system.

    Stated by Care Quality CommissionOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to promptly obtain, secure and preserve relevant serious-incident evidence

Wider context from the report

“(1) The serious objective investigation report in this case was not available in this case until the 24.03.2023, over 10 months since the death and around 8 months outside the NHS framework guidance of 60 days for the completion of such, despite repeated requests and a schedule 5 notice being issued to attempt to obtain a copy of the draft report to inform this investigation, which was not complied with. (2) The NHS framework sets out clearly a timescale of 60 working days for the completion of investigation reports and highlights the importance of working in an open, honest and transparent way. One of the key underpinning principles in the management of all serious incidents is that they should be timely and responsive. The purpose of the investigation is to ensure that weaknesses in a system or process are identified to understand what went wrong, how it went wrong and what can be done to prevent similar incidents occurring again. (3) The delay in the investigation in this case is particularly concerning in a number of respects, not least in that it revealed problems in clinical record keeping, risk assessments and the consideration of hospital admission, lack of family/carer involvement, lack of comprehensive mental state examination/assessment including capacity, safeguarding and social needs and medication review and access to services. (4) As a result of the delay in the serious incident Investigation and formulation of an action plan, many of the identified actions required to remedy these difficulties were still being actioned /completed relatively recently. (5) Further one of the actions upon identification of a serious incident is to obtain, secure and preserve all relevant evidence. In this case the memory capture forms identified as being required in the immediate aftermath of the incident were not taken promptly and were seemingly only taken after I requested sight of them, several months after the incident and therefore when memories had already begun to fade. This was concerning given the identified problem of clinical record keeping at the time of these events. (6) I am concerned that the extensive and continuing delays in investigating serious incidents may lead to further deaths, as lessons cannot be learnt and improvements made in a timely manner. I am also concerned that the quality of such investigations is compromised by the failure to complete memory capture forms and the passage of time before important evidence is secured. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Extensive and continuing delays in investigating serious incidents

Wider context from the report

“(1) The serious objective investigation report in this case was not available in this case until the 24.03.2023, over 10 months since the death and around 8 months outside the NHS framework guidance of 60 days for the completion of such, despite repeated requests and a schedule 5 notice being issued to attempt to obtain a copy of the draft report to inform this investigation, which was not complied with. (2) The NHS framework sets out clearly a timescale of 60 working days for the completion of investigation reports and highlights the importance of working in an open, honest and transparent way. One of the key underpinning principles in the management of all serious incidents is that they should be timely and responsive. The purpose of the investigation is to ensure that weaknesses in a system or process are identified to understand what went wrong, how it went wrong and what can be done to prevent similar incidents occurring again. (3) The delay in the investigation in this case is particularly concerning in a number of respects, not least in that it revealed problems in clinical record keeping, risk assessments and the consideration of hospital admission, lack of family/carer involvement, lack of comprehensive mental state examination/assessment including capacity, safeguarding and social needs and medication review and access to services. (4) As a result of the delay in the serious incident Investigation and formulation of an action plan, many of the identified actions required to remedy these difficulties were still being actioned /completed relatively recently. (5) Further one of the actions upon identification of a serious incident is to obtain, secure and preserve all relevant evidence. In this case the memory capture forms identified as being required in the immediate aftermath of the incident were not taken promptly and were seemingly only taken after I requested sight of them, several months after the incident and therefore when memories had already begun to fade. This was concerning given the identified problem of clinical record keeping at the time of these events. (6) I am concerned that the extensive and continuing delays in investigating serious incidents may lead to further deaths, as lessons cannot be learnt and improvements made in a timely manner. I am also concerned that the quality of such investigations is compromised by the failure to complete memory capture forms and the passage of time before important evidence is secured. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Modify documentation, review report templates and use standard operating procedures to improve efficient review workflow.

Verbatim wording from the response

“9) We have modified our documentation, reviewed our report templates and are utilising standard operating procedures to support efficient working and flow.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use an external specialist company to review historical incident data and identify risks from delayed reviews.

Verbatim wording from the response

“4) An external company specialising in incident management has reviewed our historical incident data so that we can address the potential risks of missing issues and learning due to a delay with some reviews.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Serious Incident Review Panel capacity to prevent internal quality assurance delaying review release.

Verbatim wording from the response

“10) We have increased our internal Serious Incident Review Panel capacity to ensure we can be efficient in our internal quality assurance in order that this does not delay the release of reviews to families once completed.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly review-progress meetings, provide reviewer support and monitor performance against the review trajectory.

Verbatim wording from the response

“7) We have in place weekly sitrep / report out meetings to ensure we are sighted on the progress of each review and can provide any additional support to reviewers that may be needed. We will be monitoring our performance against the trajectory we have developed, and this is being reported to executive directors on a weekly and monthly basis.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue expanding subject matter expert categories to lead specific types of incident reviews.

Verbatim wording from the response

“12) We will continue to expand our range of subject matter expert categories to lead specific types of reviews.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase internal clinical and leadership capacity to complete incident reviews and prevent further delays.

Verbatim wording from the response

“2) We have continued to increase our internal capacity to review incidents, our clinical and leaders are engaged across services in completing incident reviews in order that we can review incoming incidents and avoid further delays developing.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish Associate Director of Patient Safety and Deputy Chief Nurse roles to oversee review quality and support reviewer supervision.

Verbatim wording from the response

“13) The Associate Director of Patient Safety commenced in post as planned from 19 July 23 and is being supported by the Deputy Chief Nurse who commenced at TEWV 3 July 2023. Together they are ensuring that reviews are of the right standard and that reviewers have the right support and supervision to complete high quality reviews.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contract and allocate additional expert reviewers to address delayed incident reviews.

Verbatim wording from the response

“1) We have contracted in additional expert capacity in incident reviews to actively address the reviews that are delayed. Since, my previous update we have contracted / employed further reviewers and to date we have allocated 41 of these reviews which is an increase of 16 since my previous letter to you.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adapt processes to identify the required incident review type earlier through daily patient safety huddles.

Verbatim wording from the response

“5) We have adapted processes to facilitate much earlier identification of the type of review required (concise or full) – this now takes place at the daily patient safety huddle, and we follow the national, soon to be Patient Safety Incident Response Framework (PSIRF), guidance for this. It is anticipated that we will increase the number of concise reviews, where appropriate, in line with this national guidance.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue expanding subject-matter-expert categories to lead specific types of incident reviews.

Verbatim wording from the response

“12) We will continue to expand our range of subject matter expert categories to lead specific types of reviews.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Modify documentation, review report templates and use standard operating procedures to improve review efficiency and workflow.

Verbatim wording from the response

“9) We have modified our documentation, reviewed our report templates and are utilising standard operating procedures to support efficient working and flow.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish senior patient-safety leadership roles to oversee review standards and provide reviewers with support and supervision.

Verbatim wording from the response

“13) The Associate Director of Patient Safety commenced in post as planned from 19 July 23 and is being supported by the Deputy Chief Nurse who commenced at TEWV 3 July 2023. Together they are ensuring that reviews are of the right standard and that reviewers have the right support and supervision to complete high quality reviews.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use an external incident-management specialist to review historical incident data and identify risks from delayed reviews.

Verbatim wording from the response

“4) An external company specialising in incident management has reviewed our historical incident data so that we can address the potential risks of missing issues and learning due to a delay with some reviews.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly review-progress meetings and monitor performance against the established trajectory with executive reporting.

Verbatim wording from the response

“7) We have in place weekly sitrep / report out meetings to ensure we are sighted on the progress of each review and can provide any additional support to reviewers that may be needed. We will be monitoring our performance against the trajectory we have developed, and this is being reported to executive directors on a weekly and monthly basis.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase internal clinical and leadership capacity to complete incident reviews and prevent further delays.

Verbatim wording from the response

“2) We have continued to increase our internal capacity to review incidents, our clinical and leaders are engaged across services in completing incident reviews in order that we can review incoming incidents and avoid further delays developing.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Serious Incident Review Panel capacity to support quality assurance without delaying release of completed reviews.

Verbatim wording from the response

“10) We have increased our internal Serious Incident Review Panel capacity to ensure we can be efficient in our internal quality assurance in order that this does not delay the release of reviews to families once completed.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contract and deploy additional expert capacity to address delayed incident reviews.

Verbatim wording from the response

“1) We have contracted in additional expert capacity in incident reviews to actively address the reviews that are delayed. Since, my previous update we have contracted / employed further reviewers and to date we have allocated 41 of these reviews which is an increase of 16 since my previous letter to you.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify required review types earlier through daily patient-safety huddles using national PSIRF guidance.

Verbatim wording from the response

“5) We have adapted processes to facilitate much earlier identification of the type of review required (concise or full) – this now takes place at the daily patient safety huddle, and we follow the national, soon to be Patient Safety Incident Response Framework (PSIRF), guidance for this. It is anticipated that we will increase the number of concise reviews, where appropriate, in line with this national guidance.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report weekly to Executive Directors on Duty of Candour compliance and review-related delays.

Verbatim wording from the response

“have a clear term of reference for each review. We report weekly to the Executive Directors on our compliance with Duty of Candour to ensure there are no delays.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring the trust’s progress in removing the serious incident backlog through the monthly quality board.

Verbatim wording from the response

“Due to the concerns relating to the backlog of serious incidents, CQC and other stakeholders have continued to monitor the trust’s progress with reducing this backlog and preventing reoccurrence of this issue.”

Source location

Response from Care Qaulity Commission
Page 6 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Serve a requirement notice requiring the trust to resolve serious incident, mortality, incident review and complaints backlogs and prevent recurrence.

Verbatim wording from the response

“To ensure the trust’s progress in this matter, CQC have served the trust with a requirement notice, as an outcome of our inspection processes under Regulation 17 (1) (2) (a) (b) Good Governance. This states that:”

Source location

Response from Care Qaulity Commission
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the trust’s compliance with the requirement concerning serious incident, mortality, incident review and complaints backlogs and take regulatory action if improvement is inadequate.

Verbatim wording from the response

“To ensure the trust’s progress in this matter, CQC have served the trust with a requirement notice, as an outcome of our inspection processes under Regulation 17 (1) (2) (a) (b) Good Governance. This states that:”

Source location

Response from Care Qaulity Commission
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete inspections of six inpatient and community mental health services and the trust’s leadership and governance.

Verbatim wording from the response

“As well as powers to prosecute in some cases, CQC regulates NHS providers and can require providers to make improvements. In April and May 2023 CQC completed inspections of six of the trust’s inpatient and community mental health services and an inspection of the trust’s leadership and governance which will be published on 25th October 2023.”

Source location

Response from Care Qaulity Commission
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Oversight of investigation quality is limited to inspecting and acting on delays or flaws in a provider’s investigation system.

Verbatim wording from the response

“CQC share the Coroner’s concerns. These were highlighted to the trust during our inspection in relation to the delays in completion of reports. However, CQC have a limited role in the oversight of the quality of investigations beyond our ability to inspect and take action when there are delays and flaws in a provider’s system. The NHS Serious Incident Framework (2015) sets out that “Providers are responsible for the safety of their patients, visitors and others using their services, and must ensure robust systems are in place for recognising, reporting, investigating and responding to Serious Incidents and for arranging and resourcing investigations. Commissioners are accountable for quality assuring the robustness of their providers’ Serious Incident investigations and the development and implementation of effective actions, by the provider, to prevent recurrence of similar incidents.””

Source location

Response from Care Qaulity Commission
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The trust’s commissioners are better placed to improve the quality of the trust’s serious incident investigation processes.

Verbatim wording from the response

“CQC share the Coroner’s concerns. These were highlighted to the trust during our inspection in relation to the delays in completion of reports. However, CQC have a limited role in the oversight of the quality of investigations beyond our ability to inspect and take action when there are delays and flaws in a provider’s system. The NHS Serious Incident Framework (2015) sets out that “Providers are responsible for the safety of their patients, visitors and others using their services, and must ensure robust systems are in place for recognising, reporting, investigating and responding to Serious Incidents and for arranging and resourcing investigations. Commissioners are accountable for quality assuring the robustness of their providers’ Serious Incident investigations and the development and implementation of effective actions, by the provider, to prevent recurrence of similar incidents.””

Source location

Response from Care Qaulity Commission
Page 3 · response
Published 28 July 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. 1

    Increase Family Liaison capacity to support families and enable questions during the review process.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  2. 2

    Review incidents for Duty of Candour compliance, family notification, named contacts and clear review terms of reference.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  3. 3

    Report incident-review progress to regulators and regional leaders through the mandated Quality Board.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  4. 4

    Report weekly to Executive Directors on Duty of Candour compliance to identify and prevent delays.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  5. 5

    Adapt processes to identify immediate learning, implement necessary early improvement actions and develop patient safety briefings.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  6. 6

    Increase Family Liaison capacity to support families and enable questions about care during reviews.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  7. 7

    Report incident-review progress to regulators and regional leaders through the mandated Quality Board.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  8. 8

    Review incidents for Duty of Candour compliance, family notification, named contacts and clear review terms of reference.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  9. 9

    Identify immediate learning for incidents and implement necessary immediate safety improvements before full investigations conclude.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  10. 10

    Serve a requirement notice requiring the trust to embed effective learning from incidents, deaths and complaints and reduce repeat-incident risk.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  11. 11

    Monitor the trust’s compliance with the governance requirement and take regulatory action if improvement is inadequate.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  12. 12

    Serve a requirement notice requiring effective governance systems to assess, monitor and improve service quality and safety using accurate information.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.
  13. 13

    Publish the CQC inspection report on the CQC website.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 28 July 2023.
  14. 14

    Monitor the trust’s compliance with the requirement to embed learning and reduce repeat-incident risk and take regulatory action if improvement is inadequate.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2023.
  15. 15

    Share the inspection report with the ICB and NHS England and raise concerns directly with the trust.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 28 July 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The review found no current evidence that the registered provider failed to provide safe care causing avoidable harm or significant risk.

    Stated by Care Quality CommissionDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    Enforcement action against individuals is unavailable except in specified circumstances involving directors or members, which do not arise here.

    Stated by Care Quality CommissionOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Family Liaison capacity to support families and enable questions during the review process.

Verbatim wording from the response

“11) We have increased our Family Liaison Capacity so that we can better support families and ensure that they are enabled to ask questions about their loved one’s care as a part of the review process.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review incidents for Duty of Candour compliance, family notification, named contacts and clear review terms of reference.

Verbatim wording from the response

“3) We have reviewed all incidents to ensure we have met Duty of Candour, that families have received notification of a review and have a named contact person and that we have a clear term of reference for each review. We report weekly to the Executive Directors on our compliance with Duty of Candour to ensure there are no delays.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report incident-review progress to regulators and regional leaders through the mandated Quality Board.

Verbatim wording from the response

“8) We are reporting to our regulators and regional leaders via the mandated Quality Board our progress and have demonstrated progress.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report weekly to Executive Directors on Duty of Candour compliance to identify and prevent delays.

Verbatim wording from the response

“3) We have reviewed all incidents to ensure we have met Duty of Candour, that families have received notification of a review and have a named contact person and that we have a clear term of reference for each review. We report weekly to the Executive Directors on our compliance with Duty of Candour to ensure there are no delays.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adapt processes to identify immediate learning, implement necessary early improvement actions and develop patient safety briefings.

Verbatim wording from the response

“6) We have also adapted our processes to ensure they identify immediate / early learning for each incident and that we take immediate improvement action where appropriate. We never wait for a full investigation before implementing any immediate action necessary to reduce the risk to other patients and service users. While a full investigation will often have a broad scope and capture learning which is not directly relevant to a death, immediate learning is designed to eliminate or reduce any identified patient safety issues. We have examples of Trust wide patient safety briefings we have developed following immediate learning.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Family Liaison capacity to support families and enable questions about care during reviews.

Verbatim wording from the response

“11) We have increased our Family Liaison Capacity so that we can better support families and ensure that they are enabled to ask questions about their loved one’s care as a part of the review process.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report incident-review progress to regulators and regional leaders through the mandated Quality Board.

Verbatim wording from the response

“8) We are reporting to our regulators and regional leaders via the mandated Quality Board our progress and have demonstrated progress.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review incidents for Duty of Candour compliance, family notification, named contacts and clear review terms of reference.

Verbatim wording from the response

“3) We have reviewed all incidents to ensure we have met Duty of Candour, that families have received notification of a review and have a named contact person and that we”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify immediate learning for incidents and implement necessary immediate safety improvements before full investigations conclude.

Verbatim wording from the response

“6) We have also adapted our processes to ensure they identify immediate / early learning for each incident and that we take immediate improvement action where appropriate. We never wait for a full investigation before implementing any immediate action necessary to reduce the risk to other patients and service users. While a full investigation will often have a broad scope and capture learning which is not directly relevant to a death, immediate learning is designed to eliminate or reduce any identified patient safety issues. We have examples of Trust wide patient safety briefings we have developed following immediate learning.”

Source location

Response from Tees, Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Serve a requirement notice requiring the trust to embed effective learning from incidents, deaths and complaints and reduce repeat-incident risk.

Verbatim wording from the response

“In order to ensure the trust continues to embed these changes and make progress, following our inspections in April and May 2023 CQC have served requirement notices to the trust. We have told the trust that in order to become compliant with Regulation 12 (1) (2) (a) (b) Safe Care and Treatment, they:”

Source location

Response from Care Qaulity Commission
Page 4 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the trust’s compliance with the governance requirement and take regulatory action if improvement is inadequate.

Verbatim wording from the response

“At CQC’s inspections in April and May 2023 we investigated the trust’s governance procedures and processes. The trust evidenced that they were taking revised approaches to governance systems as they recognised and shared CQC’s concerns that the trust have not always completed actions with the required pace to improve safety to patients. In order to ensure the trust continues to embed these changes and make progress, following our inspections in April and May 2023 CQC have served requirement notices to the trust. We have told the trust that in order to become compliant with Regulation 17 (1) (2) (a) (b) good governance they:”

Source location

Response from Care Qaulity Commission
Page 5 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Serve a requirement notice requiring effective governance systems to assess, monitor and improve service quality and safety using accurate information.

Verbatim wording from the response

“At CQC’s inspections in April and May 2023 we investigated the trust’s governance procedures and processes. The trust evidenced that they were taking revised approaches to governance systems as they recognised and shared CQC’s concerns that the trust have not always completed actions with the required pace to improve safety to patients. In order to ensure the trust continues to embed these changes and make progress, following our inspections in April and May 2023 CQC have served requirement notices to the trust. We have told the trust that in order to become compliant with Regulation 17 (1) (2) (a) (b) good governance they:”

Source location

Response from Care Qaulity Commission
Page 5 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the CQC inspection report on the CQC website.

Verbatim wording from the response

“Our inspection report of our findings from our recent inspections will be published on our website on 25 October 2023. CQC are happy to share this with HM Coroner should you wish.”

Source location

Response from Care Qaulity Commission
Page 6 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the trust’s compliance with the requirement to embed learning and reduce repeat-incident risk and take regulatory action if improvement is inadequate.

Verbatim wording from the response

“In order to ensure the trust continues to embed these changes and make progress, following our inspections in April and May 2023 CQC have served requirement notices to the trust. We have told the trust that in order to become compliant with Regulation 12 (1) (2) (a) (b) Safe Care and Treatment, they:”

Source location

Response from Care Qaulity Commission
Page 4 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the inspection report with the ICB and NHS England and raise concerns directly with the trust.

Verbatim wording from the response

“The trust’s commissioners are better placed than CQC to act in improving the quality of the trust’s investigation processes. The CQC inspection report has been shared with ICB and NHSE and we have raised our concerns directly with the trust.”

Source location

Response from Care Qaulity Commission
Page 3 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The review found no current evidence that the registered provider failed to provide safe care causing avoidable harm or significant risk.

Verbatim wording from the response

“In this case the CQC has reviewed the trust’s serious incident investigation report and the inquest bundle and has concluded that there is currently no evidence to suggest that there has been a failure by the Registered Person, Tees Esk and Wear Valleys NHS Foundation Trust to provide Mr Rippon safe care and treatment causing Mr Rippon avoidable harm or exposing him to significant risk of such harm occurring. CQC does not have the power to take enforcement action against individuals who are not Registered Persons, except in circumstances where individual directors or members may be held individually liable for the commission of the offence by a registered provider that is a body corporate or unincorporated association, under sections 91 or 92 of the Health and Social Care Act 2008. Those circumstances do not arise in this case.”

Source location

Response from Care Qaulity Commission
Page 1 · response
Published 28 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enforcement action against individuals is unavailable except in specified circumstances involving directors or members, which do not arise here.

Verbatim wording from the response

“In this case the CQC has reviewed the trust’s serious incident investigation report and the inquest bundle and has concluded that there is currently no evidence to suggest that there has been a failure by the Registered Person, Tees Esk and Wear Valleys NHS Foundation Trust to provide Mr Rippon safe care and treatment causing Mr Rippon avoidable harm or exposing him to significant risk of such harm occurring. CQC does not have the power to take enforcement action against individuals who are not Registered Persons, except in circumstances where individual directors or members may be held individually liable for the commission of the offence by a registered provider that is a body corporate or unincorporated association, under sections 91 or 92 of the Health and Social Care Act 2008. Those circumstances do not arise in this case.”

Source location

Response from Care Qaulity Commission
Page 1 · response
Published 28 July 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026