PFD report

Julie MORREY · Prevention of Future Deaths report

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Issued 24 Oct 2019•Stoke-on-Trent and North Staffordshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of communication between hospital departments about responsibility for patient care
    Part of recurring concern: Failure to maintain clear clinical responsibility for patient carePart of recurring concern: Unreliable communication of patient-care information between clinical staff
  2. Failure to provide fluids during the patient's wait for a Renal Unit bed
    Part of recurring concern: Failure to provide clinically required fluids
  3. Failure by nursing staff to proactively manage the patient's condition
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Conduct daily senior nursing reviews of patients requiring specialty input.

    Stated by University Hospitals of North Midlands NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 November 2019.
  2. Action

    Escalate and document patients requiring specialty care through Emergency Department huddles and the Huddle Log.

    Stated by University Hospitals of North Midlands NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 November 2019.
  3. Action

    Escalate cases without an enacted management plan to the Nurse in Charge or senior decision-maker and record the escalation in nursing documentation and Datix.

    Stated by University Hospitals of North Midlands NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 22 November 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The absence of consultant review was not a separate error because existing senior-review mechanisms were robust; it resulted from misunderstanding responsibility for the patient.

    Stated by University Hospitals of North Midlands NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of communication between hospital departments about responsibility for patient care

Wider context from the report

“1. There was a clear lack of communication between the hospital departments as to which department was responsible for the patient after she was assessed by a renal specialist and a plan made for her care and whilst she awaited a bed on the Renal Unit during which time she was looked after on the AMU. During this time she was without fluids for over 24 hours. ”

Is this part of a recurring concern?

Yes — Failure to maintain clear clinical responsibility for patient care; Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide fluids during the patient's wait for a Renal Unit bed

Wider context from the report

“1. There was a clear lack of communication between the hospital departments as to which department was responsible for the patient after she was assessed by a renal specialist and a plan made for her care and whilst she awaited a bed on the Renal Unit during which time she was looked after on the AMU. During this time she was without fluids for over 24 hours. ”

Is this part of a recurring concern?

Yes — Failure to provide clinically required fluids.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by nursing staff to proactively manage the patient's condition

Wider context from the report

“2. There was a clear failure by nursing staff to pro-actively manage her condition due to a lack of policy, procedure and professional responsibility to the patient. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide senior clinician review after admission

Wider context from the report

“3. There was no review of the patient by a senior clinician for 24 hours following her admission and whilst she awaited a bed on the Renal Unit. ”

Is this part of a recurring concern?

Yes — Failure to provide effective senior clinical oversight of patient care; Failure to provide timely medical review of admitted patients.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct daily senior nursing reviews of patients requiring specialty input.

Verbatim wording from the response

“c. The senior Matron is now assured that patients requiring speciality input are identified in clinical areas. A daily review is undertaken by Matron/Deputy Matron or Senior Sister.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Escalate and document patients requiring specialty care through Emergency Department huddles and the Huddle Log.

Verbatim wording from the response

“b. Any patient who requires speciality care is now escalated and discussed within ED huddles and the discussion is documented in the Huddle Log.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Escalate cases without an enacted management plan to the Nurse in Charge or senior decision-maker and record the escalation in nursing documentation and Datix.

Verbatim wording from the response

“b. There is to be an escalation of care to the Nurse in Charge and/or senior decision maker in circumstances where no management plan has been enacted. This is to be recorded in the nursing documentation and through completion of Datix.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Realign the workforce so that every patient is assigned a registered nurse.

Verbatim wording from the response

“e. There has been a workforce realignment to ensure all patients are assigned a registered nurse.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend Trust Internal Professional Standards to reduce failures caused by misunderstanding between departments.

Verbatim wording from the response

“1. The “Renal pathway for patients referred for admission from ED/AMU” has been agreed, which includes detailed advice about clarifying the reason for referral. Trust Internal Professional Standards have been amended with the support of the Medical Director to enhance fitness for purpose and to prevent recurrence of patient care failing due to misunderstanding between departments.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree the renal admission pathway with advice clarifying the reason for referral.

Verbatim wording from the response

“1. The “Renal pathway for patients referred for admission from ED/AMU” has been agreed, which includes detailed advice about clarifying the reason for referral. Trust Internal Professional Standards have been amended with the support of the Medical Director to enhance fitness for purpose and to prevent recurrence of patient care failing due to misunderstanding between departments.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The absence of consultant review was not a separate error because existing senior-review mechanisms were robust; it resulted from misunderstanding responsibility for the patient.

Verbatim wording from the response

“3. Clinical teams would like to reassure H M Coroner that both Renal and Acute medicine do have robust mechanisms for ensuring senior review of patients. In this case, if either specialty had thought the patient to be under their care, they would have had a review. On this occasion, the lack of a consultant review was not a separate or additional error; it all stems from the misunderstanding of allocation at the beginning of the patient’s care. The corrective actions outlined in 1 and 2 above will prevent such a situation from arising in the future.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Amend the AMU admission document to identify that medical management has been enacted.

    Stated by University Hospitals of North Midlands NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 22 November 2019.
  2. 2

    Review AMU admission documentation to identify whether medical management has been enacted.

    Stated by University Hospitals of North Midlands NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 November 2019.
  3. 3

    Discuss the coroner’s verdict with the senior nursing team.

    Stated by University Hospitals of North Midlands NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 November 2019.
  4. 4

    Increase Emergency Department senior-nurse staffing by allocating two senior nurses on a planned duty rota.

    Stated by University Hospitals of North Midlands NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 November 2019.
  5. 5

    Share the coroner’s verdict through the department’s monthly quality newsletter.

    Stated by University Hospitals of North Midlands NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 22 November 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the AMU admission document to identify that medical management has been enacted.

Verbatim wording from the response

“a. A review of AMU admission documentation has been undertaken. The AMU admission document will identify that medical management has been enacted.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review AMU admission documentation to identify whether medical management has been enacted.

Verbatim wording from the response

“a. A review of AMU admission documentation has been undertaken. The AMU admission document will identify that medical management has been enacted.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the coroner’s verdict with the senior nursing team.

Verbatim wording from the response

“a. The Coroners verdict has been discussed with the senior Nursing Team (17 December 2019) and will be shared within the Department setting in the monthly, quality newsletter (December edition).”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Emergency Department senior-nurse staffing by allocating two senior nurses on a planned duty rota.

Verbatim wording from the response

“d. There is increased staffing of senior nurses in ED and 2 senior nurses are now allocated on a planned duty rota.”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the coroner’s verdict through the department’s monthly quality newsletter.

Verbatim wording from the response

“a. The Coroners verdict has been discussed with the senior Nursing Team (17 December 2019) and will be shared within the Department setting in the monthly, quality newsletter (December edition).”

Source location

2019-0353-Response-by-University-Hospitals-of-North-Midlands-NHS-Trust
Page 2 · response
Published 22 November 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026