PFD report

John Cheetham · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 13 Jul 2020•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of sufficient emergency department and inpatient bed capacity
    Part of recurring concern: Failure to ensure timely transfer to an appropriate hospital care environmentPart of recurring concern: Failure to provide timely hospital admissionPart of recurring concern: Insufficient emergency-department capacity for timely patient carePart of recurring concern: Unsafe emergency-department crowding leaving patients without appropriate clinical space
  2. Failure to maintain adequate staffing by nurses trained to work in the emergency department
    Part of recurring concern: Insufficient emergency-department staffing capacity for safe patient care
  3. Failure to prioritise timely risk assessments for elderly patients at risk of falls
    Part of recurring concern: Inadequate control of falls risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Introduce NHS 111 First to provide low-complexity care digitally and direct patients to appropriate settings more quickly.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 1 October 2020.
  2. Action

    Deliver 50,000 additional NHS nurses by 2025 through expanded training, recruitment and retention.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 1 October 2020.
  3. Action

    Fund primary and community care, including national support for care homes, through the NHS Long Term Plan’s £4.5 billion annual commitment by 2023/24.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 1 October 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Stockport health system partners are responsible for implementing improvements addressing urgent and emergency care safety concerns.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of sufficient emergency department and inpatient bed capacity

Wider context from the report

“2. The evidence given to the inquest was that the Trust and all other acute hospitals in Greater Manchester were at that time facing significant challenges in terms of ED capacity. The capacity issues on that day were not one off but had been on going throughout December and continued through the winter months. As a result the ED was regularly overcrowded and elderly, vulnerable patients were regularly waiting for very long periods of time in unsuitable conditions in the ED. 3. The prolonged wait Mr Cheetham had was a result of lack of bed capacity. The inquest was told that this was due to delayed discharges of elderly in-patients back into the community because of challenges faced by adult social care. On the day that Mr Cheetham was waiting for a bed there were over 20 other patients in a similar position waiting for an in-patient bed. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely transfer to an appropriate hospital care environment; Failure to provide timely hospital admission; Insufficient emergency-department capacity for timely patient care; Unsafe emergency-department crowding leaving patients without appropriate clinical space.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain adequate staffing by nurses trained to work in the emergency department

Wider context from the report

“4. The inquest was also told that a shortage of nurses nationally trained to work in ED had meant that the unit was short staffed on the night he fell and suffered a catastrophic injury. ”

Is this part of a recurring concern?

Yes — Insufficient emergency-department staffing capacity for safe patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prioritise timely risk assessments for elderly patients at risk of falls

Wider context from the report

“5. In his case a risk assessment was not carried out at the earliest opportunity. The inquest heard that when an ED is facing the demands caused by capacity issues risk assessments are not always prioritised increasing the risks faced by elderly patients at risk of falls. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce NHS 111 First to provide low-complexity care digitally and direct patients to appropriate settings more quickly.

Verbatim wording from the response

“Other elements of the NHS winter plan for 2020/21 include ‘NHS 111 First’ which will provide low complex care digitally and ensure those who need more care can receive it in the right setting more quickly, rather than waiting in A&E².”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver 50,000 additional NHS nurses by 2025 through expanded training, recruitment and retention.

Verbatim wording from the response

“In relation to the matter of concern in your report about a shortage of nurses trained to work in emergency departments, I would like to assure you that ensuring the NHS has the staff it needs, especially nursing staff who are also suitable bedrock of the NHS and care system, is and will remain, a priority for this Government. That is why we made our manifesto pledge to deliver 50,000 more nurses in our NHS by 2025, which we will achieve through a combination of investing in and diversifying our training pipeline, as well as recruiting and retaining more nurses in the NHS.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 3 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund primary and community care, including national support for care homes, through the NHS Long Term Plan’s £4.5 billion annual commitment by 2023/24.

Verbatim wording from the response

“The NHS Long Term Plan commits funding worth £4.5billion per year by 2023/24 to be focused on primary and community care. This includes a national roll-out of support for care homes so more people can be looked after where they live. The NHS also aims to place therapy and social work teams at the beginning of the acute hospital pathway, setting an expectation that patients will have an agreed clinical care plan within 14 hours of admission, including an expected date of discharge.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 3 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide NHS Trusts with a share of £300 million additional capital funding to upgrade facilities before winter.

Verbatim wording from the response

“NHS Trusts across England, including the Stockport NHS Foundation Trust, will receive a share of £300million additional capital funding to upgrade their facilities ahead of this winter and ensure the NHS is prepared to cope with winter pressures and reduce the risks associated with further outbreaks of Covid-19.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain Nightingale hospitals, their surge capacity and NHS use of independent-sector hospital capacity.

Verbatim wording from the response

“This year, we have provided an extra £3billion to alleviate the particular challenges brought by the Covid-19 pandemic ahead of winter and are maintaining the Nightingale Hospitals and their surge capacity, as well as the NHS’s use of independent sector hospital capacity.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide £588 million to continue enhanced hospital-discharge arrangements over winter and maintain safe, timely discharge.

Verbatim wording from the response

“This year we made £1.3billion funding available via the NHS to support the hospital discharge process in March. As part of the £3billion funding for winter, an extra £588million has been confirmed to continue enhanced discharge arrangements over winter and maintain the safe and timely discharge of patients from hospital.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue rolling out Urgent Treatment Centres, NHS 111 appointment booking and Same Day Emergency Care to manage urgent and emergency demand.

Verbatim wording from the response

“In 2019/20, this involved continued work to tackle both the increases in demand in urgent and emergency care and to ensure patients receive the quality of care they need and expect in a timely and safe manner. For example, the continued roll out of Urgent Treatment Centres, offering a consistent service to patients and introducing the ability to book appointments through NHS 111, as well as initiatives such as Same Day Emergency Care, to reduce non-elective admissions to hospital.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with service colleagues, NHSE/I and Health Education England to improve nurse staffing, including agreeing further support with the Stockport Trust HR lead.

Verbatim wording from the response

“Nurse recruitment and retention is a priority for the Greater Manchester system and work is underway with Greater Manchester service colleagues, NHSE/I and Health Education England, in order to maximise opportunities for improved nurse staffing in all localities. The GMHSCP executive workforce lead is planning to meet with the Stockport Trust HR lead over the next month and will agree any further support that is required.”

Source location

2020-0140-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership_Redcated.pdf
Page 3 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create additional community-based capacity to support discharge pathways and improve acute-care patient flow.

Verbatim wording from the response

“The guidance is fully aligned with national policy and guidance and there has been significant additional community-based capacity created to support this. As a result, there has been a significant reduction in the proportion of long stay patients and acute hospital bed occupancy levels across all Greater Manchester sites. This has helped to improve flow from Emergency Departments and therefore helped reduce crowding. Bed occupancy is currently on average 83% across Greater Manchester, which is at least 10% lower than the same period last year.”

Source location

2020-0140-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership_Redcated.pdf
Page 3 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Greater Manchester Discharge to Assess pathway, including a single referral form, timely triage, testing and PPE compliance, medication supplies and next-day follow-up.

Verbatim wording from the response

“Point 3 – hospital bed capacity and the discharge of patients”

Source location

2020-0140-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership_Redcated.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement NHS 111 First across Greater Manchester before winter to direct patients to appropriate services before Emergency Department attendance.

Verbatim wording from the response

“The onset of the COVID 19 crisis delayed the transformation programme until more recently where we have refreshed our planning work and agreed to rapidly implement new models of care during September and October this year (ahead of winter). The new approach will incorporate two elements:”

Source location

2020-0140-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership_Redcated.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop more sophisticated Urgent and Emergency Care Operational Hub methods to manage demand, patient flow and Emergency Department crowding.

Verbatim wording from the response

“It is also worth noting that GMHSCP has a Greater Manchester Urgent and Emergency Care Operational Hub, which is designed to provide real time support to local systems by monitoring and managing patient flow. The hub has a near to real time data feed from all acute hospital sites, which it uses to support decision making around deflection of ambulances to alternative destinations when a hospital emergency department is showing signs of pressure. The hub also supports the management of discharges from hospital and repatriations between hospital sites (in and out of the GM area). The hub is under constant development and is working closely with systems to develop more sophisticated methods of managing demand to reduce the likelihood of emergency department crowding even further and proactively managing flow to prevent blockages.”

Source location

2020-0140-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership_Redcated.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a pre-Emergency Department triage and streaming system before winter to direct patients to appropriate services.

Verbatim wording from the response

“The onset of the COVID 19 crisis delayed the transformation programme until more recently where we have refreshed our planning work and agreed to rapidly implement new models of care during September and October this year (ahead of winter). The new approach will incorporate two elements:”

Source location

2020-0140-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership_Redcated.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use patient safety checklists in all Greater Manchester Emergency Departments and monitor their use through regular clinical-lead walkrounds.

Verbatim wording from the response

“Ensuring patient safety and quality of care in Emergency Departments, particularly in times of increased pressure, is highly important in Greater Manchester. All of the acute trusts in Greater Manchester now utilise a patient safety checklist in their Emergency Departments. These checklists are time-based frameworks that outline clinical tasks that need completing for each patient in the first hours of their admittance to an ED. It ensures that assessments and tests happen in a timely way in order to improve patient satisfaction and reduce risks. These have been adopted from the national checklist template which was published in 2017 and which has been proven to improve clinical processes and reduce harm and serious incidents from unrecognised patient deterioration. In addition to this, clinical leads from Clinical Commissioning Groups”

Source location

2020-0140-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership_Redcated.pdf
Page 3 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Stockport health system partners are responsible for implementing improvements addressing urgent and emergency care safety concerns.

Verbatim wording from the response

“It is essential that health system partners in Stockport take the necessary action, quickly, to respond to these findings and improve the safety and quality of urgent and emergency services in Stockport.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 1 · response
Published 1 October 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Provide £3 billion to alleviate Covid-19 pressures ahead of winter.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 1 October 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The NHS and local partners, including social services, are responsible for preventing discharge delays and arranging ongoing care promptly.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide £3 billion to alleviate Covid-19 pressures ahead of winter.

Verbatim wording from the response

“This year, we have provided an extra £3billion to alleviate the particular challenges brought by the Covid-19 pandemic ahead of winter and are maintaining the Nightingale Hospitals and their surge capacity, as well as the NHS’s use of independent sector hospital capacity.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 2 · response
Published 1 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The NHS and local partners, including social services, are responsible for preventing discharge delays and arranging ongoing care promptly.

Verbatim wording from the response

“It is the responsibility of the NHS and its local partners, including social service departments, to ensure that no patient remains in a hospital bed for longer than clinically necessary and that any ongoing care and support can begin promptly. Discharge arrangements from hospital should start well before a patient is actually ready for discharge, and the hospital should involve local social services at the earliest opportunity to plan post-discharge care and avoid delays.”

Source location

2020-0140-Response-from-the-Department-of-Health-and-Social-Care.pdf
Page 3 · response
Published 1 October 2020

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026