PFD report

Philip Jones · Prevention of Future Deaths report

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Issued 17 Aug 2022•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Significant backlogs in appointments for neurology assessment
    Part of recurring concern: Insufficient neurology service capacity for timely specialist assessment
  2. Failure of IT systems across healthcare organisations to support shared access to complete patient information
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionablePart of recurring concern: Unreliable inter-agency information sharing for coordinated care
  3. Delays in consultants communicating diagnostic and treatment information after appointments or assessments
    Part of recurring concern: Unreliable clinical correspondence from healthcare services to GPsPart of recurring concern: Unreliable communication of patient-care information between clinical staff
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Increase NHS workforce capacity to address rising demand for health and care services.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  2. Action

    Commission NHS England to develop a long-term workforce plan.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.
  3. Action

    Publish a plan for digital health and social care to modernise digital technology and improve data use and care pathways.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Significant backlogs in appointments for neurology assessment

Wider context from the report

“1. The Inquest heard evidence that there were significant backlogs in appointments to see a neurologist due to a national shortage of clinicians and appointments. In Mr Jones’ case this had not impacted the overall outcome but the Inquest heard evidence that this would not necessarily be the case in all patients. The Inquest heard that pre-pandemic, there was a backlog in existence at 3,500 patients waiting for a neurology appointment. The figure at the time of the Inquest was approx. 7,000; ”

Is this part of a recurring concern?

Yes — Insufficient neurology service capacity for timely specialist assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of IT systems across healthcare organisations to support shared access to complete patient information

Wider context from the report

“2. The Inquest heard evidence that incompatible/different IT systems at the District General Hospital and Tertiary Centre made communication and information sharing in relation to patients more difficult. This impacted the holistic view that clinicians needed of an individual patient. Whilst images could be shared there was no ability for notes for one Trust to be visible to a clinician at another Trust; ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in consultants communicating diagnostic and treatment information after appointments or assessments

Wider context from the report

“3. The Inquest heard that there were delays in communications from consultants to other clinicians e.g. GPs and patients following appointments/assessments due to a shortage of administrative support for consultants. This meant that important diagnostic/treatment information about patients was not shared expeditiously. ”

Is this part of a recurring concern?

Yes — Unreliable clinical correspondence from healthcare services to GPs; Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase NHS workforce capacity to address rising demand for health and care services.

Verbatim wording from the response

“I also note your concern about the shortage of neurological clinicians. We have increased the size of the NHS workforce over the last decade and this growth continues to be a key focus to ensure we meet the rise in demand for health and care services. Looking at the workforce of the future, the Department has commissioned Health Education England to work with system partners and review long term strategic trends for the health and regulated social care workforce, and have commissioned NHS England to develop a long-term workforce plan.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 October 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission NHS England to develop a long-term workforce plan.

Verbatim wording from the response

“I also note your concern about the shortage of neurological clinicians. We have increased the size of the NHS workforce over the last decade and this growth continues to be a key focus to ensure we meet the rise in demand for health and care services. Looking at the workforce of the future, the Department has commissioned Health Education England to work with system partners and review long term strategic trends for the health and regulated social care workforce, and have commissioned NHS England to develop a long-term workforce plan.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a plan for digital health and social care to modernise digital technology and improve data use and care pathways.

Verbatim wording from the response

“You may wish to note that the Spending Review, announced in Autumn 2021, included £2.1 billion to modernise digital technology on the frontline to improve cyber security, improve the NHS’s use of data, and redesign care pathways. As well as a funding”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Build digital infrastructure using artificial intelligence, automation and video-call technologies to support NHS services.

Verbatim wording from the response

“I also note your concern that incompatible IT systems between the hospitals in question made communication and information sharing in relation to Mr Jones’s treatment more difficult, as did the delay in the consultants communicating with other clinicians, including GPs, and as well as the patients themselves. I recognise that there needs to be adequate administrative support and greater use of digital technology to assist healthcare workers in completing non-clinical tasks, and that could increase the time they can spend caring for patients. This would provide a better patient experience and, ultimately, improve health outcomes.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 October 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Present and share learning from the case with the Greater Manchester System Quality Group.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 3 October 2022.
  2. 2

    Cascade learning from this and similar cases to professionals through relevant Greater Manchester and borough governance and learning forums.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 3 October 2022.
  3. 3

    Monitor key learning points and recommendations to ensure they become embedded in practice.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 3 October 2022.
  4. 4

    Provide planned funding to support elective recovery and reduce the backlog of planned treatment.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 3 October 2022.
  5. 5

    Commission a review of long-term strategic trends for the health and regulated social care workforce.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 3 October 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present and share learning from the case with the Greater Manchester System Quality Group.

Verbatim wording from the response

“Actions taken or being taken to share learning across Greater Manchester.”

Source location

Response from Greater Manchester Integrated Care
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade learning from this and similar cases to professionals through relevant Greater Manchester and borough governance and learning forums.

Verbatim wording from the response

“Actions taken or being taken to share learning across Greater Manchester.”

Source location

Response from Greater Manchester Integrated Care
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor key learning points and recommendations to ensure they become embedded in practice.

Verbatim wording from the response

“In conclusion, key learning points and recommendations will be monitored to ensure they are embedded within practice. NHS GM is committed to improving outcomes for the population of Greater Manchester.”

Source location

Response from Greater Manchester Integrated Care
Page 3 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide planned funding to support elective recovery and reduce the backlog of planned treatment.

Verbatim wording from the response

“That is why the NHS is working tirelessly to reduce the backlog of planned treatment. In February 2022, the NHS published its Delivery Plan for Tackling the COVID-19 Backlog of Elective Care.¹ This plan sets out the action that will be taken and is already underway to support the healthcare system in England as it recovers from the disruption caused by the pandemic, as well as to deliver the necessary reforms that are important to the NHS’s long-term future. In order to support elective recovery, the Government plans to spend more than £8 billion from 2022-23 to 2024-25, in addition to the £2 billion Elective Recovery Fund, and £700 million Targeted Investment Fund already made available to systems last financial year to help drive up and protect elective activity.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission a review of long-term strategic trends for the health and regulated social care workforce.

Verbatim wording from the response

“I also note your concern about the shortage of neurological clinicians. We have increased the size of the NHS workforce over the last decade and this growth continues to be a key focus to ensure we meet the rise in demand for health and care services. Looking at the workforce of the future, the Department has commissioned Health Education England to work with system partners and review long term strategic trends for the health and regulated social care workforce, and have commissioned NHS England to develop a long-term workforce plan.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 3 October 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026