PFD report

William Arthur John SIMONS · Prevention of Future Deaths report

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Issued 4 May 2021•Shropshire, Telford and Wrekin

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Tele-tracking system failing to support clear transport communication
    Part of recurring concern: Unreliable hospital porter services
  2. Lack of clear porter responsibilities when nursing staff are unavailable
    Part of recurring concern: Unreliable hospital porter services
  3. Failure to provide clear allocation and communication of transport assessment responsibilities
    Part of recurring concern: Unreliable hospital porter services
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Include transport roles and responsibilities in the wider Hospital Transfer Policy through the Trust ratification process.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 May 2021.
  2. Action

    Deliver falls-awareness training to Portering staff, including recognition of visual fall-risk alerts, with induction and three-yearly refresher delivery.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 May 2021.
  3. Action

    Include mandatory falls-awareness training expectations for Porters in the Procedure for Managing Inpatient Falls.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 5 May 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Wheelchair transport was appropriate because the patient mobilised with assistance and was comfortable sitting, although the assessment process was undocumented.

    Stated by the Shrewsbury and Telford Hospital NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Tele-tracking system failing to support clear transport communication

Wider context from the report

“(1) The Tele-tracking system a) It was not clear what the purpose was of a doctor expressing a preferred option of transport (i.e. by trolley/bed) if that doctor did not have sufficient information to make it. b) Whilst it became clear that that option was subject to review by the nursing staff on the ward it was not clear why a doctor would not either liaise with the nursing staff or expressly make it clear that the nursing staff should make that assessment and inform the porters accordingly. c) The system on the day led to confusion and a breakdown in communication with the patient being taken instead by wheelchair with his zimmer frame. (2) Assistance. It was established that assisting a patient to move meant by a member of the nursing staff and not a porter. It should be clear what a porter is to do if no nursing staff is available. (3) Risk awareness. The porter did not know the patient’s level of risk of falls. ”

Is this part of a recurring concern?

Yes — Unreliable hospital porter services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear porter responsibilities when nursing staff are unavailable

Wider context from the report

“(1) The Tele-tracking system a) It was not clear what the purpose was of a doctor expressing a preferred option of transport (i.e. by trolley/bed) if that doctor did not have sufficient information to make it. b) Whilst it became clear that that option was subject to review by the nursing staff on the ward it was not clear why a doctor would not either liaise with the nursing staff or expressly make it clear that the nursing staff should make that assessment and inform the porters accordingly. c) The system on the day led to confusion and a breakdown in communication with the patient being taken instead by wheelchair with his zimmer frame. (2) Assistance. It was established that assisting a patient to move meant by a member of the nursing staff and not a porter. It should be clear what a porter is to do if no nursing staff is available. (3) Risk awareness. The porter did not know the patient’s level of risk of falls. ”

Is this part of a recurring concern?

Yes — Unreliable hospital porter services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide clear allocation and communication of transport assessment responsibilities

Wider context from the report

“(1) The Tele-tracking system a) It was not clear what the purpose was of a doctor expressing a preferred option of transport (i.e. by trolley/bed) if that doctor did not have sufficient information to make it. b) Whilst it became clear that that option was subject to review by the nursing staff on the ward it was not clear why a doctor would not either liaise with the nursing staff or expressly make it clear that the nursing staff should make that assessment and inform the porters accordingly. c) The system on the day led to confusion and a breakdown in communication with the patient being taken instead by wheelchair with his zimmer frame. (2) Assistance. It was established that assisting a patient to move meant by a member of the nursing staff and not a porter. It should be clear what a porter is to do if no nursing staff is available. (3) Risk awareness. The porter did not know the patient’s level of risk of falls. ”

Is this part of a recurring concern?

Yes — Unreliable hospital porter services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that transport preferences are based on sufficient information

Wider context from the report

“(1) The Tele-tracking system a) It was not clear what the purpose was of a doctor expressing a preferred option of transport (i.e. by trolley/bed) if that doctor did not have sufficient information to make it. b) Whilst it became clear that that option was subject to review by the nursing staff on the ward it was not clear why a doctor would not either liaise with the nursing staff or expressly make it clear that the nursing staff should make that assessment and inform the porters accordingly. c) The system on the day led to confusion and a breakdown in communication with the patient being taken instead by wheelchair with his zimmer frame. (2) Assistance. It was established that assisting a patient to move meant by a member of the nursing staff and not a porter. It should be clear what a porter is to do if no nursing staff is available. (3) Risk awareness. The porter did not know the patient’s level of risk of falls. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure porters know patients’ falls risk

Wider context from the report

“(1) The Tele-tracking system a) It was not clear what the purpose was of a doctor expressing a preferred option of transport (i.e. by trolley/bed) if that doctor did not have sufficient information to make it. b) Whilst it became clear that that option was subject to review by the nursing staff on the ward it was not clear why a doctor would not either liaise with the nursing staff or expressly make it clear that the nursing staff should make that assessment and inform the porters accordingly. c) The system on the day led to confusion and a breakdown in communication with the patient being taken instead by wheelchair with his zimmer frame. (2) Assistance. It was established that assisting a patient to move meant by a member of the nursing staff and not a porter. It should be clear what a porter is to do if no nursing staff is available. (3) Risk awareness. The porter did not know the patient’s level of risk of falls. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include transport roles and responsibilities in the wider Hospital Transfer Policy through the Trust ratification process.

Verbatim wording from the response

“• The process, including roles and responsibilities, will be included in a new wider Hospital Transfer Policy. This has been drafted and is currently going through the Trust’s ratification process.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 2 · response
Published 5 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver falls-awareness training to Portering staff, including recognition of visual fall-risk alerts, with induction and three-yearly refresher delivery.

Verbatim wording from the response

“Falls awareness training is currently being delivered by the Falls Practitioner to all Portering staff. This training includes making Porters aware of visual alerts that patients at risk of falls have in place, for example yellow wrist bands and icons both at their bed space and on the patient safety screens near the nurses’ station. The expectations around undertaking falls awareness training for Porters will be included in the Procedure for Managing Inpatient Falls. This training will now be delivered to Portering staff on induction and 3 yearly as part of statutory mandatory training for Porters. The training, in combination with a clear briefing from the Registered Nurse to the Porter transferring the patient, should ensure the Porter is aware of the individual risk for the patient being transferred.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 3 · response
Published 5 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include mandatory falls-awareness training expectations for Porters in the Procedure for Managing Inpatient Falls.

Verbatim wording from the response

“Falls awareness training is currently being delivered by the Falls Practitioner to all Portering staff. This training includes making Porters aware of visual alerts that patients at risk of falls have in place, for example yellow wrist bands and icons both at their bed space and on the patient safety screens near the nurses’ station. The expectations around undertaking falls awareness training for Porters will be included in the Procedure for Managing Inpatient Falls. This training will now be delivered to Portering staff on induction and 3 yearly as part of statutory mandatory training for Porters. The training, in combination with a clear briefing from the Registered Nurse to the Porter transferring the patient, should ensure the Porter is aware of the individual risk for the patient being transferred.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 3 · response
Published 5 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a radiology transfer form requiring registered-nurse assessment, documentation, and sign-off before transfer and on return.

Verbatim wording from the response

“The mode of transport to the department for the investigation for an inpatient is specified on the form by the doctor making the request. This should be done in discussion with the nursing staff. However, the patient’s condition may change from the time of the request to the investigation being undertaken and so a further assessment should be made by the registered nurse (RN) caring for the patient at the time of transfer of the patient.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 1 · response
Published 5 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the transfer form with key staff to ensure dynamic risk assessment and clear nursing documentation before patient transfer.

Verbatim wording from the response

“• A review of the form has taken place with all key staff, to ensure this is a dynamic risk assessment, and there is clear documentation for the RN caring for the patient prior to the patient being transferred to and from an investigation/procedure.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 2 · response
Published 5 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Put in place a radiology patient-transport Standard Operating Procedure incorporating the new transfer process.

Verbatim wording from the response

“• A Standard Operating Procedure (SOP) for Transporting Patients to and from Radiology has been put in place and this new process has been included in that (enclosed).”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 2 · response
Published 5 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recommunicate the requirement that nursing staff assist Porters with patient transfers through a Trust safety alert, meetings, and written instructions to Porters.

Verbatim wording from the response

“This was communicated as part of the SI and Porters DO NOT transfer patients from chair to wheelchair or bed without the assistance of a nurse when being transferred off or onto the ward.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 2 · response
Published 5 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Wheelchair transport was appropriate because the patient mobilised with assistance and was comfortable sitting, although the assessment process was undocumented.

Verbatim wording from the response

“The mode of transport to the department for the investigation for an inpatient is specified on the form by the doctor making the request. This should be done in discussion with the nursing staff. However, the patient’s condition may change from the time of the request to the investigation being undertaken and so a further assessment should be made by the registered nurse (RN) caring for the patient at the time of transfer of the patient.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 1 · response
Published 5 May 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Audit transfer forms and discuss results at ward-manager meetings to identify areas of concern.

    Stated by the Shrewsbury and Telford Hospital NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 May 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit transfer forms and discuss results at ward-manager meetings to identify areas of concern.

Verbatim wording from the response

“• Snapshot audits of forms have been carried out by the Trust’s Quality Matrons. Audit results will be discussed at ward managers meetings to highlight any areas of concern.”

Source location

2021-0133-Response-from-Royal-Shrewsbury-Hospital-Redacted
Page 2 · response
Published 5 May 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026