PFD report

Jenson James Francis · Prevention of Future Deaths report

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Issued 17 May 2019•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Unclear communication of the required caesarean section category
  2. Lack of clear responsibility for identifying and ameliorating staffing and acuity risks
    Part of recurring concern: Insufficient maternity-service capacity and resilience for safe carePart of recurring concern: Unclear accountability for health and safety controls
  3. Risk of institutional stress to maternity services following unit merger
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Deliver Royal College of Midwives-supported clinical leadership and team-working study days.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 28 July 2019.
  2. Action

    Provide multidisciplinary PROMPT training and reflection opportunities focused on emergency communication and caesarean-section decision-making.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2019.
  3. Action

    Implement the Birthrate Plus labour-ward acuity system and support staff to use it for timely escalation.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear communication of the required caesarean section category

Wider context from the report

“(3) There was unclear communication as to whether a category 1 or 2 caesarean section was required. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear responsibility for identifying and ameliorating staffing and acuity risks

Wider context from the report

“(5) There were insufficient staffing levels, and very high acuity, despite which there was no consultant attendance and the escalation policy was not used. There was evidence that there was no clear line of responsibility for identifying this and ameliorating it. ”

Is this part of a recurring concern?

Yes — Insufficient maternity-service capacity and resilience for safe care; Unclear accountability for health and safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk of institutional stress to maternity services following unit merger

Wider context from the report

“(6) The recent merger of the maternity units of the Prince Charles and the Royal Glamorgan hospitals, while potentially creating a future single centre of expertise, does risk causing a period of institutional stress to maternity services which have exhibited some significant shortcomings. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use the escalation policy

Wider context from the report

“(5) There were insufficient staffing levels, and very high acuity, despite which there was no consultant attendance and the escalation policy was not used. There was evidence that there was no clear line of responsibility for identifying this and ameliorating it. ”

Is this part of a recurring concern?

Yes — Unreliable escalation policy for care concerns.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staffing capacity for patient acuity

Wider context from the report

“(5) There were insufficient staffing levels, and very high acuity, despite which there was no consultant attendance and the escalation policy was not used. There was evidence that there was no clear line of responsibility for identifying this and ameliorating it. ”

Is this part of a recurring concern?

Yes — Insufficient maternity-service capacity and resilience for safe care; Insufficient qualified healthcare staffing capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete NEWS charts and partograms and maintain adequate records

Wider context from the report

“(4) NEWS charts and partograms were not completed, and there was a poor standard of record keeping. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide consultant attendance

Wider context from the report

“(5) There were insufficient staffing levels, and very high acuity, despite which there was no consultant attendance and the escalation policy was not used. There was evidence that there was no clear line of responsibility for identifying this and ameliorating it. ”

Is this part of a recurring concern?

Yes — Insufficient maternity-service capacity and resilience for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear clinical leadership

Wider context from the report

“(1) The root cause analysis characterises the presence of a “dysfunctional team without a clear leader.” Evidence at the Inquest and in the report of the Royal College of Obstetricians and Gynaecologists dated 16th April 2019 identified a culture of unclear clinical leadership and a perceived inability on the part of more junior staff to challenge or review decisions. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inability of junior staff to challenge or review clinical decisions

Wider context from the report

“(1) The root cause analysis characterises the presence of a “dysfunctional team without a clear leader.” Evidence at the Inquest and in the report of the Royal College of Obstetricians and Gynaecologists dated 16th April 2019 identified a culture of unclear clinical leadership and a perceived inability on the part of more junior staff to challenge or review decisions. ”

Is this part of a recurring concern?

Yes — Failure to enable professional challenge of clinical decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor standard of CTG interpretation

Wider context from the report

“(2) There was a poor standard of CTG interpretation, with insufficient training and review ”

Is this part of a recurring concern?

Yes — Unreliable intrapartum CTG interpretation and escalation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver Royal College of Midwives-supported clinical leadership and team-working study days.

Verbatim wording from the response

“There is an Organisational Development Action Plan to focus on many areas of the multiprofessional teams in maternity services. Within the plan there is support for multidisciplinary team working and clinical leadership. Included in the plan are two study days in July and October 2019 supported by the Royal College of Midwives to improve clinical leadership and team working within the department. The mandatory professional training days include sessions on communication, record keeping and documentation and escalation. This plan focuses on individual team members as well as groups. PROMPT is now fully implemented into the Health Board with all staff booked for training before the end of March 2020. Training compliance is monitored through the HB Maternity Improvement Board.”

Source location

2019-0158-Response-by-University-Health-Board
Page 1 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide multidisciplinary PROMPT training and reflection opportunities focused on emergency communication and caesarean-section decision-making.

Verbatim wording from the response

“The importance of ensuring the team communicate the level of urgency for caesarean section has been communicated to all staff via feedback on cases – newsletters and at clinical review meetings. The multidisciplinary team attend PROMPT training on a monthly basis which has a clear focus on the management of emergency clinical situations with clear team communication. Clinical incident review meetings and multidisciplinary reflection sessions gives an opportunity to review clinical decision making and communication in relation to the level of urgency of a caesarean section. Monitoring of the categorisation of caesarean section is included on the clinical audit plan for 2019/20.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Birthrate Plus labour-ward acuity system and support staff to use it for timely escalation.

Verbatim wording from the response

“Birthrate plus acuity system for labour ward has been implemented into the unit and staff are currently being supported to use this to support timely escalation.”

Source location

2019-0158-Response-by-University-Health-Board
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit additional midwifery staff and monitor midwifery and medical staffing monthly.

Verbatim wording from the response

“Staffing has significantly improved since August 2018 with ongoing recruitment of midwifery staff. The merger of the two units has assisted in managing any staffing shortfalls as we are no longer providing cover for two units.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce competency-based assessment for CTG interpretation and monitor training compliance.

Verbatim wording from the response

“The Health Board has implemented the All Wales Intrapartum Fetal Surveillance Standards which includes a minimum of 6 hours of taught training on CTG monitoring & interpretation. WRP are supporting the introduction of a competency based assessment for CTG interpretation. Training compliance is being monitored through Maternity Improvement Board.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a Birth Rate Plus assessment of workforce needs for the new unit.

Verbatim wording from the response

“Midwifery and medical staffing are being reported on a monthly basis via the Maternity Improvement Board. We are currently undergoing a Birth Rate Plus Assessment of our workforce needs in the new unit. The final assessment report will be available in September 2019.”

Source location

2019-0158-Response-by-University-Health-Board
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate caesarean-section urgency requirements through case feedback, newsletters and clinical review meetings.

Verbatim wording from the response

“The importance of ensuring the team communicate the level of urgency for caesarean section has been communicated to all staff via feedback on cases – newsletters and at clinical review meetings. The multidisciplinary team attend PROMPT training on a monthly basis which has a clear focus on the management of emergency clinical situations with clear team communication. Clinical incident review meetings and multidisciplinary reflection sessions gives an opportunity to review clinical decision making and communication in relation to the level of urgency of a caesarean section. Monitoring of the categorisation of caesarean section is included on the clinical audit plan for 2019/20.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide monthly clinical supervision for midwives focused on record-keeping standards.

Verbatim wording from the response

“The maternity services have commenced a record keeping audit as part of the audit plan. The findings of the audit will be shared with all staff and actions taken where improvements need to be taken. The senior midwives are undertaking assurance audits on the maternity wards monitoring the standards of records and completion of NEWS charts and other risk assessments. Any areas identified at the time of the monthly assurance audits are being managed at the time of finding an error or incomplete record. Clinical Supervisors for Midwives are conducting monthly group supervision sessions with a focus on the standard of record keeping.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an organisational development plan supporting multidisciplinary teamwork and clinical leadership in maternity services.

Verbatim wording from the response

“There is an Organisational Development Action Plan to focus on many areas of the multiprofessional teams in maternity services. Within the plan there is support for multidisciplinary team working and clinical leadership. Included in the plan are two study days in July and October 2019 supported by the Royal College of Midwives to improve clinical leadership and team working within the department. The mandatory professional training days include sessions on communication, record keeping and documentation and escalation. This plan focuses on individual team members as well as groups. PROMPT is now fully implemented into the Health Board with all staff booked for training before the end of March 2020. Training compliance is monitored through the HB Maternity Improvement Board.”

Source location

2019-0158-Response-by-University-Health-Board
Page 1 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase consultant cover through recruitment of three consultants and provide 60-hour labour-ward presence.

Verbatim wording from the response

“Consultant cover has increased significantly and the Health Board has recently recruited 3 new consultants. There is 60 hour labour ward presence on the labour ward since the merger.”

Source location

2019-0158-Response-by-University-Health-Board
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement All Wales intrapartum fetal surveillance standards, including minimum CTG training.

Verbatim wording from the response

“The Health Board has implemented the All Wales Intrapartum Fetal Surveillance Standards which includes a minimum of 6 hours of taught training on CTG monitoring & interpretation. WRP are supporting the introduction of a competency based assessment for CTG interpretation. Training compliance is being monitored through Maternity Improvement Board.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver mandatory training on communication, record keeping, documentation and escalation, with compliance monitoring.

Verbatim wording from the response

“There is an Organisational Development Action Plan to focus on many areas of the multiprofessional teams in maternity services. Within the plan there is support for multidisciplinary team working and clinical leadership. Included in the plan are two study days in July and October 2019 supported by the Royal College of Midwives to improve clinical leadership and team working within the department. The mandatory professional training days include sessions on communication, record keeping and documentation and escalation. This plan focuses on individual team members as well as groups. PROMPT is now fully implemented into the Health Board with all staff booked for training before the end of March 2020. Training compliance is monitored through the HB Maternity Improvement Board.”

Source location

2019-0158-Response-by-University-Health-Board
Page 1 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit maternity record keeping, NEWS charts and risk-assessment completion, share findings and address identified deficiencies.

Verbatim wording from the response

“The maternity services have commenced a record keeping audit as part of the audit plan. The findings of the audit will be shared with all staff and actions taken where improvements need to be taken. The senior midwives are undertaking assurance audits on the maternity wards monitoring the standards of records and completion of NEWS charts and other risk assessments. Any areas identified at the time of the monthly assurance audits are being managed at the time of finding an error or incomplete record. Clinical Supervisors for Midwives are conducting monthly group supervision sessions with a focus on the standard of record keeping.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an escalation policy, incident-reporting process and senior-midwife out-of-hours escalation rota.

Verbatim wording from the response

“There is a new escalation policy and staff are incident reporting times of high acuity this is being monitored via datix reporting. There is a senior midwife on call rota to support staff with any concerns in clinical practice out of hours and for concerns about escalation.”

Source location

2019-0158-Response-by-University-Health-Board
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit caesarean-section categorisation through the 2019/20 clinical audit plan.

Verbatim wording from the response

“The importance of ensuring the team communicate the level of urgency for caesarean section has been communicated to all staff via feedback on cases – newsletters and at clinical review meetings. The multidisciplinary team attend PROMPT training on a monthly basis which has a clear focus on the management of emergency clinical situations with clear team communication. Clinical incident review meetings and multidisciplinary reflection sessions gives an opportunity to review clinical decision making and communication in relation to the level of urgency of a caesarean section. Monitoring of the categorisation of caesarean section is included on the clinical audit plan for 2019/20.”

Source location

2019-0158-Response-by-University-Health-Board
Page 2 · response
Published 28 July 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Maintain Human Resources monitoring and support for maternity services.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 28 July 2019.
  2. 2

    Undertake targeted staff work through an approved Clinical Psychologist intervention.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 28 July 2019.
  3. 3

    Maintain and monitor the maternity improvement plan through Welsh Government and the Maternity Improvement Board.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 28 July 2019.
  4. 4

    Implement PROMPT training across the Health Board and complete staff training.

    Stated by Cwm Taf Morgannwg University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain Human Resources monitoring and support for maternity services.

Verbatim wording from the response

“As part of the Organisational Development work being undertaken a Clinical Psychologist has been approved to assist in undertaking some targeted work with staff. Continued monitoring and support from Human Resources is also in place. An improvement plan has been in place since September last year and is monitored by Welsh Government and the Maternity Improvement Board to ensure continued safety of the maternity department.”

Source location

2019-0158-Response-by-University-Health-Board
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake targeted staff work through an approved Clinical Psychologist intervention.

Verbatim wording from the response

“As part of the Organisational Development work being undertaken a Clinical Psychologist has been approved to assist in undertaking some targeted work with staff. Continued monitoring and support from Human Resources is also in place. An improvement plan has been in place since September last year and is monitored by Welsh Government and the Maternity Improvement Board to ensure continued safety of the maternity department.”

Source location

2019-0158-Response-by-University-Health-Board
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and monitor the maternity improvement plan through Welsh Government and the Maternity Improvement Board.

Verbatim wording from the response

“As part of the Organisational Development work being undertaken a Clinical Psychologist has been approved to assist in undertaking some targeted work with staff. Continued monitoring and support from Human Resources is also in place. An improvement plan has been in place since September last year and is monitored by Welsh Government and the Maternity Improvement Board to ensure continued safety of the maternity department.”

Source location

2019-0158-Response-by-University-Health-Board
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement PROMPT training across the Health Board and complete staff training.

Verbatim wording from the response

“There is an Organisational Development Action Plan to focus on many areas of the multiprofessional teams in maternity services. Within the plan there is support for multidisciplinary team working and clinical leadership. Included in the plan are two study days in July and October 2019 supported by the Royal College of Midwives to improve clinical leadership and team working within the department. The mandatory professional training days include sessions on communication, record keeping and documentation and escalation. This plan focuses on individual team members as well as groups. PROMPT is now fully implemented into the Health Board with all staff booked for training before the end of March 2020. Training compliance is monitored through the HB Maternity Improvement Board.”

Source location

2019-0158-Response-by-University-Health-Board
Page 1 · response
Published 28 July 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026