PFD report

Sofia Ann Legg · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 4 Oct 2017•Somerset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
3

Named on the report

Responses found
4

Of 3 recipients

Stated actions
29

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Delays in access to CBT
  2. Failure to urgently contact the school about the need for psychiatric input
  3. Insufficient detail in care plans to record safeguarding requirements
    Part of recurring concern: Unreliable care-planning processesPart of recurring concern: Unreliable recording of safeguarding information
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.19

  1. Action

    Hold weekly multidisciplinary meetings with psychiatrists to guide complex case discussions and identify cases requiring psychiatric input.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  2. Action

    Implement investigation terms and oversight processes that define family needs and ensure key questions are addressed.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  3. Action

    Provide psychiatric liaison nurses at Somerset acute hospitals to assess self-harm and suicidal presentations and coordinate follow-up or paediatric admission.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Limited psychiatrist numbers mean psychiatrists cannot see every case involving suicidal ideation; experienced senior clinicians therefore assess and manage many cases.

    Stated by Somerset NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in access to CBT

Wider context from the report

“2. Availability of CBT. Sofia was placed on a 6 month waiting list for CBT. This delay appears considerable. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to urgently contact the school about the need for psychiatric input

Wider context from the report

“4. The recollections of Sofia’s care co-ordinator and Sofia’s mother as to the meeting of the 19th September were at odds with each other. Sofia’s care co-ordinator recollected in her evidence telling Sofia’s mother that Sofia was not to be left alone. Sofia’s mother deemed the impression from Sofia’s care co-ordinator's evidence as of Sofia being an extremely vulnerable and dangerous position but this was not reflected in Sofia’s care plan which made no mention of her not being left alone and it was not reflected in the care co-ordinator’s actions in not urgently contacting Sofia’s school, where she would be during the following days to a psychiatrist. Her care plan appears to be the critical written record of the outcomes of this meeting as it was not of sufficient detail to safeguard Sofia. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient detail in care plans to record safeguarding requirements

Wider context from the report

“4. The recollections of Sofia’s care co-ordinator and Sofia’s mother as to the meeting of the 19th September were at odds with each other. Sofia’s care co-ordinator recollected in her evidence telling Sofia’s mother that Sofia was not to be left alone. Sofia’s mother deemed the impression from Sofia’s care co-ordinator's evidence as of Sofia being an extremely vulnerable and dangerous position but this was not reflected in Sofia’s care plan which made no mention of her not being left alone and it was not reflected in the care co-ordinator’s actions in not urgently contacting Sofia’s school, where she would be during the following days to a psychiatrist. Her care plan appears to be the critical written record of the outcomes of this meeting as it was not of sufficient detail to safeguard Sofia. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes; Unreliable recording of safeguarding information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain urgent psychiatric input

Wider context from the report

“3. Sofia’s care co-ordinator at CAMHS did not obtain the urgent input of a psychiatrist in accordance with NICE guidance. ”

Is this part of a recurring concern?

Yes — Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate conclusions in SIRI reports about care-plan effects and clinical-practice change

Wider context from the report

“5. Language used in the SIRI Report was felt to be inappropriate. The SIRI Report effectively said if the care plan had been followed the outcome might have been different and that no change in clinical practice would have resulted in any different outcome. I do not believe either of these statements were true. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

High threshold for CAMHS referral

Wider context from the report

“1. Access to CAMHS. Sofia was rejected for referral in April 2015. Might a lower threshold and earlier proactive interventionist policy has been of positive benefits to Sofia. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly multidisciplinary meetings with psychiatrists to guide complex case discussions and identify cases requiring psychiatric input.

Verbatim wording from the response

“2.3 During 2017 the way initial assessments are performed has also changed. This includes the re-structuring of clinics to better support all staff in their decision making and to include psychiatrists and senior clinicians at an earlier stage. Weekly multi-disciplinary meetings with psychiatrists in attendance have been implemented to guide staff through complex case discussions and identify those cases which may need their input.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement investigation terms and oversight processes that define family needs and ensure key questions are addressed.

Verbatim wording from the response

“5.3 The scope and terms of reference for the investigation will be clearly defined to include the needs of families and there will be oversight throughout the process to ensure key questions are asked and answered, this will ensure that the Trust achieves credible investigations. This new process has already been implemented.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 5 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide psychiatric liaison nurses at Somerset acute hospitals to assess self-harm and suicidal presentations and coordinate follow-up or paediatric admission.

Verbatim wording from the response

“3.4 In addition the Trust now has a team of highly experienced psychiatric liaison nurses based at both acute hospitals in Somerset, these nurses assess young people who self-harm or experience suicidal thoughts on presentation to an emergency department. If the child/young person is discharged and they require further CAMHS input this information is communicated to the relevant local team for follow up. This team can also admit to the paediatric ward if they need to keep a young person safe and this would prevent a delay in care if the young person could only be seen by a psychiatrist to undertake these assessments.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce waiting times for specialist therapies, including CBT, to weeks rather than months.

Verbatim wording from the response

“2.1 The Trust agrees that a six month waiting time for CBT is unacceptable and has been working hard to reduce this. Waiting times for all specialist therapies have been successfully reduced and CBT waiting times in the Trust are now measured in weeks, rather than months. However, CBT is not an emergency intervention and a review of Sofia’s care has led us to conclude that she should have been offered a more generic, therapeutic intervention with more frequent appointments at an earlier stage. This would involve using psychoeducation and a range of therapeutic techniques to engage and build a trusting relationship with a focus on understanding and managing risk.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restructure initial-assessment clinics to support staff decision-making and involve psychiatrists and senior clinicians earlier.

Verbatim wording from the response

“2.3 During 2017 the way initial assessments are performed has also changed. This includes the re-structuring of clinics to better support all staff in their decision making and to include psychiatrists and senior clinicians at an earlier stage. Weekly multi-disciplinary meetings with psychiatrists in attendance have been implemented to guide staff through complex case discussions and identify those cases which may need their input.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a CAMHS Single Point of Access to screen referrals consistently, provide referrer advice, and monitor thresholds.

Verbatim wording from the response

“1.2 Over the past year the Trust has introduced a Single Point of Access (SPA) for CAMHS and the remit has been to more consistently screen referrals, allow more time for advice and discussion with referrers and to maintain and monitor service thresholds. We believe this is making a difference by improving access as well as improving the quality of the advice and guidance that is given.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue staff risk training and team meetings to reinforce clear crisis plans explaining supervision requirements to young people and parents.

Verbatim wording from the response

“4.3 It has been fully recognised that family members need to be involved at the earliest stage when young people are expressing suicidal ideation and given time to absorb information and to process advice. The CAMH service is continuing to work with staff through risk training and via local team business meetings to emphasise the importance of crisis plans which give advice to both the young”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure CAMHS care plans are explicit and communicate information clearly, with implementation monitored through clinical supervision.

Verbatim wording from the response

“4.1 It has been recognised that the recollections of Mrs Legg and Sofia’s care co-ordinator are not in agreement with regards to the level of detailed safety advice given. Mrs Legg herself has told us that we, as a service, may not fully understand how challenging this situation was for her as a parent. She was being asked to absorb new information about her daughter’s mental state and her risk of ending her life, which was new and shocking for her. I extend again my own and the Trust’s sincere apologies to Mrs Legg for this. The Trust appreciates and fully understands this feedback given by Sofia’s mother and realises that services need to work much harder to help families understand the impulsive and fluctuating nature of suicide risk in young people. CAMHS practitioners have been made aware of the importance of ensuring care plans are explicit and information is written clearly.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train key investigators in national investigation tools and techniques and establish a trained investigator cohort.

Verbatim wording from the response

“5.2 The Trust has prioritised the need for all investigators to have the knowledge and ability to conduct a thorough, accurate and reliable investigation using national tools and techniques. Training of key staff in the use of these national tools and techniques has already commenced and by the end of 2017 a cohort of trained investigators will be in place.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 5 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with commissioners, schools, and staff toward routinely sharing suicide-risk assessments and crisis plans with schools.

Verbatim wording from the response

“4.4 A recently conducted review of Sofia’s care has highlighted the issue of communication with the school as one of the most significant areas of learning for the service. It has been concluded that the school might have been able to take different actions in their care of Sofia had they been aware of the increased risk. It has not been standard for CAMHS staff to share risk assessments and crisis plans with schools and has been a matter for individual clinical judgement. We believe that in cases where young people are expressing suicidal ideation then this information should be shared with schools as standard practice. This will involve cultural and practical changes and will have implications for our education colleagues. We are starting a process of talking with the CCG, schools and our staff to work towards implementing this approach as standard.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 5 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further review the investigation into Sofia’s death to challenge disputed statements and produce a balanced, sensitive report.

Verbatim wording from the response

“5.6 In addition the Trust will further review the investigation into the death of Sofia. This review will seek to challenge the statements made and provide a balanced and sensitive report. This is due to complete by the end of January 2018.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 6 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Benchmark CAMHS Tier 3 thresholds against national definitions and commissioned provision to identify whether thresholds require adjustment.

Verbatim wording from the response

“1.6 As part of this review we are also currently undertaking work to benchmark our own internal threshold processes for CAMHS Tier 3, with the national definition of what a Tier 3 service is expected to provide, and with what is commissioned: to ensure that we have our threshold in the right place, and that if it is set too high that we can identify that, to ensure that we look to get the right level commissioned.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest additional funding to improve access to cognitive behavioural therapy.

Verbatim wording from the response

“2.1 It is highly regrettable that there was a considerable delay in the availability of CBT for Sofia. During October 2016, Somerset CCG invested additional funding in order to improve access to CBT. The CCG has now changed the way it monitors the CAMHS contract, data is received for now 8 week referral to assessment and 18 week assessment to treatment standards which clearly show us if the Provider has children and young people waiting longer than 18 weeks for therapy. This enhanced surveillance will address a previous concern about the visibility of waits, for example, where Care Co-ordinators were 'holding' cases in lieu of evidence-based therapy. There are also standards now in place to monitor referral to assessment time for urgent and emergency referrals.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a single point of access for CAMHS referrals, with oversight, governance and signposting for referrals below the access threshold.

Verbatim wording from the response

“1.1 In line with NHS England requirements the NHS Somerset Clinical Commissioning Group (CCG) commissions CAMHS in Somerset for children and young people with severe and/or persistent mental health disorders. Within the available funding (as is the case nationally) it would not be possible at the present time to lower the CAMHS threshold. Since the original referral for Sofia in April 2015, there has been a significant change regarding CAMHS provision and referral process. As was noted at the Inquest, there is now a single point of access (SPA) for CAMHS, outlining improved access for young people, families and health professionals with clear oversight and governance arrangements mandated.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor CAMHS waiting times against referral-to-assessment, assessment-to-treatment, and urgent and emergency referral standards.

Verbatim wording from the response

“2.1 It is highly regrettable that there was a considerable delay in the availability of CBT for Sofia. During October 2016, Somerset CCG invested additional funding in order to improve access to CBT. The CCG has now changed the way it monitors the CAMHS contract, data is received for now 8 week referral to assessment and 18 week assessment to treatment standards which clearly show us if the Provider has children and young people waiting longer than 18 weeks for therapy. This enhanced surveillance will address a previous concern about the visibility of waits, for example, where Care Co-ordinators were 'holding' cases in lieu of evidence-based therapy. There are also standards now in place to monitor referral to assessment time for urgent and emergency referrals.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide practitioners with open access to a multidisciplinary team including a psychiatrist through the Single Point of Access.

Verbatim wording from the response

“3.2 Since the implementation of the Single Point of Access Programme (SPA), practitioners have open access to the Multi-disciplinary Team (including a Psychiatrist). The enhanced Outreach Team (out of hours CAMHS Team) is also now established and working 8.00am- 8.00pm Monday to Sunday and will take urgent referrals and offer intensive home support as needed. Additionally, the process around availability of the on-call psychiatrist has been strengthened by ensuring the rota is distributed electronically to the whole service.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribute the on-call psychiatrist rota electronically across the service.

Verbatim wording from the response

“3.2 Since the implementation of the Single Point of Access Programme (SPA), practitioners have open access to the Multi-disciplinary Team (including a Psychiatrist). The enhanced Outreach Team (out of hours CAMHS Team) is also now established and working 8.00am- 8.00pm Monday to Sunday and will take urgent referrals and offer intensive home support as needed. Additionally, the process around availability of the on-call psychiatrist has been strengthened by ensuring the rota is distributed electronically to the whole service.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a jointly funded CAMHS Enhanced Outreach Service providing multidisciplinary support seven days a week, including psychiatric support.

Verbatim wording from the response

“1.3 Somerset CCG and NHS England Specialised Commissioning are jointly funding a CAMHS Enhanced Outreach Service which is now fully operational to support young people and families in similar situations. This service is available 7 days a week from 8.00am to 8.00pm and is a Multi-disciplinary Team, which includes a Psychiatrist.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate an out-of-hours CAMHS Enhanced Outreach Team to accept urgent referrals and provide intensive home support.

Verbatim wording from the response

“3.2 Since the implementation of the Single Point of Access Programme (SPA), practitioners have open access to the Multi-disciplinary Team (including a Psychiatrist). The enhanced Outreach Team (out of hours CAMHS Team) is also now established and working 8.00am- 8.00pm Monday to Sunday and will take urgent referrals and offer intensive home support as needed. Additionally, the process around availability of the on-call psychiatrist has been strengthened by ensuring the rota is distributed electronically to the whole service.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Limited psychiatrist numbers mean psychiatrists cannot see every case involving suicidal ideation; experienced senior clinicians therefore assess and manage many cases.

Verbatim wording from the response

“3. Sofia’s care co-ordinator at CAMHS did not obtain the urgent input of a psychiatrist in accordance with NICE guidance.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Limited Tier 3 CAMHS capacity constrains adopting a lower referral threshold and providing earlier proactive intervention.

Verbatim wording from the response

“1. Access to CAMHS. Sofia was rejected for referral in April 2015. Might a lower threshold and earlier proactive interventionist policy have been of positive benefits to Sofia?”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The CAMHS access threshold cannot presently be lowered because available funding is insufficient.

Verbatim wording from the response

“1.1 In line with NHS England requirements the NHS Somerset Clinical Commissioning Group (CCG) commissions CAMHS in Somerset for children and young people with severe and/or persistent mental health disorders. Within the available funding (as is the case nationally) it would not be possible at the present time to lower the CAMHS threshold. Since the original referral for Sofia in April 2015, there has been a significant change regarding CAMHS provision and referral process. As was noted at the Inquest, there is now a single point of access (SPA) for CAMHS, outlining improved access for young people, families and health professionals with clear oversight and governance arrangements mandated.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 1 · response
Published 27 November 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Increase generic therapeutic interventions, relationship-building, and contact frequency when suicidal thoughts are a primary presenting problem.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  2. 2

    Provide an Enhanced Outreach Team capable of daily home visits and frequent monitoring of young people’s mental states.

    Stated by Somerset NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  3. 3

    Embed family involvement throughout investigations using revised documentation and staff education.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  4. 4

    Create general suicide-risk information leaflets with Public Health colleagues and launch them for families and others.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  5. 5

    Conduct a gap analysis with commissioners to inform future Tier 2 early-intervention funding priorities.

    Stated by Somerset NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  6. 6

    Develop greater integration between CAMHS tiers and wider health and care services.

    Stated by NHS Somerset Clinical Commissioning GroupStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  7. 7

    Fund online counselling through Kooth for children and young people’s mental health and emotional wellbeing.

    Stated by NHS Somerset Clinical Commissioning GroupStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  8. 8

    Review commissioning arrangements with Somerset County Council services and Public Health to improve children’s and young people’s mental health provision.

    Stated by NHS Somerset Clinical Commissioning GroupStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  9. 9

    Establish new voluntary-sector counselling provision in Cheddar.

    Stated by NHS Somerset Clinical Commissioning GroupStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  10. 10

    Work with the Trust to make sharing documented safety plans with patients and families routine where immediate risks are identified.

    Stated by NHS Somerset Clinical Commissioning GroupStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    A Serious Case Review is not being undertaken because the death does not currently meet the applicable threshold.

    Stated by SomersetUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase generic therapeutic interventions, relationship-building, and contact frequency when suicidal thoughts are a primary presenting problem.

Verbatim wording from the response

“2.1 The Trust agrees that a six month waiting time for CBT is unacceptable and has been working hard to reduce this. Waiting times for all specialist therapies have been successfully reduced and CBT waiting times in the Trust are now measured in weeks, rather than months. However, CBT is not an emergency intervention and a review of Sofia’s care has led us to conclude that she should have been offered a more generic, therapeutic intervention with more frequent appointments at an earlier stage. This would involve using psychoeducation and a range of therapeutic techniques to engage and build a trusting relationship with a focus on understanding and managing risk.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide an Enhanced Outreach Team capable of daily home visits and frequent monitoring of young people’s mental states.

Verbatim wording from the response

“3.3 The last year has seen a transformation in the urgent care pathway for CAMHS. An Enhanced Outreach Team (EOT) is in place. This team can, where necessary, do daily home visits and seek to provide more frequent monitoring of young people’s mental state. Sadly, this service did not exist in this form at the time of”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed family involvement throughout investigations using revised documentation and staff education.

Verbatim wording from the response

“5.4 The investigation process will seek to review all aspects of care and treatment that may have had an impact on an event such as this. The Trust has recognised that the involvement of families is an essential right from the beginning of the investigation until the eventual sharing of findings. Work to embed this process is underway with revised documentation and education.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 5 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create general suicide-risk information leaflets with Public Health colleagues and launch them for families and others.

Verbatim wording from the response

“4.2 The information about suicide risk needs to be given in a number of different ways and the Trust is creating a range of information leaflets that give general advice about suicide risk, as well as continuing to develop the knowledge and skills of our CAMHS teams in assessing, managing and communicating around risk. The Trust is working with Public Health in Somerset County Council on Suicide Prevention and it is expected that these leaflets will be launched in 2018.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a gap analysis with commissioners to inform future Tier 2 early-intervention funding priorities.

Verbatim wording from the response

“1.5 The Trust has raised this concern with Somerset Clinical Commissioning Group and the Local Authority and is working closely with these colleagues on a gap analysis, which is anticipated will assist in informing future funding priorities. The need for a Tier 2 early intervention service was also raised directly with the Secretary of State for Health when he visited the Trust on 24 November 2017 and he indicated that a new green paper will soon be published which sets out plans to transform services in schools, universities and for families. The Trust welcomes this focus on children’s and young people’s mental health and the plans to address the current gap in Tier 2 service provision.”

Source location

2017-0293-Response-by-Somerset-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop greater integration between CAMHS tiers and wider health and care services.

Verbatim wording from the response

“For referrals which do not reach the access threshold, the SPA service now aims to signpost to other services which can be accessed to provide appropriate and timely support, rather than the previous simple 'no' that referrers, patients and family previously received. This is an area of developing practice for the SPA team as we work towards greater integration between tiers of mental health service provision and health and care services more generally.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund online counselling through Kooth for children and young people’s mental health and emotional wellbeing.

Verbatim wording from the response

“1.2 There is also a need to consider the provision of Tier 2 services. In recognition of this, as part of our Somerset Local Transformation Plan funding for Children and Young People’s Mental Health and Emotional Wellbeing monies have been invested in the commissioning online counselling via Kooth (https://kooth.com/). In addition, the CCG has recently made a successful bid for national funding to”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review commissioning arrangements with Somerset County Council services and Public Health to improve children’s and young people’s mental health provision.

Verbatim wording from the response

“1.4 We recognise the importance of supporting children and young people at all tiers and to that end we are in the process of reviewing our current commissioning arrangements which includes, enhancing our joint commissioning with Somerset County Council Children and Family Services and Public Health. We would expect the outcome of this to lead to further improvements for our Somerset children and young people.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish new voluntary-sector counselling provision in Cheddar.

Verbatim wording from the response

“1.2 There is also a need to consider the provision of Tier 2 services. In recognition of this, as part of our Somerset Local Transformation Plan funding for Children and Young People’s Mental Health and Emotional Wellbeing monies have been invested in the commissioning online counselling via Kooth (https://kooth.com/). In addition, the CCG has recently made a successful bid for national funding to”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Trust to make sharing documented safety plans with patients and families routine where immediate risks are identified.

Verbatim wording from the response

“The issue of sharing documented ‘safety plans’ with patients’ and their families, where this is identified as something beyond sharing the agreed care plan with the patient, is an issue which the CCG is currently working with the Trust to ensure this becomes part of routine practice for people with identified immediate risks.”

Source location

2017-0293-Response-by-Somerset-NHS-CCG
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A Serious Case Review is not being undertaken because the death does not currently meet the applicable threshold.

Verbatim wording from the response

“In discussion with the Chair of Somerset Safeguarding Children Board, the death of Sofia has been considered for a Serious Case Review (SCR). The decision of the Chair is that Sofia’s death does not currently meet the threshold for an SCR.”

Source location

2017-0293-Response-by-Somerset-County-Council
Page 1 · response
Published 27 November 2017

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/3

Data last updated 7 September 2026