PFD report

Mr Khairul Rahman · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 2 Jul 2021•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of contemporaneous or accurate retrospective documentation of the timing of clinical interactions
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to undertake further observations at intervals guided by the NEWS2 scoring system
    Part of recurring concern: Inadequate medical assessment and escalation for unwell prisonersPart of recurring concern: Unreliable clinical Early Warning Score systems for deterioration
  3. Unclear use of the NEWS2 scoring system and absence of an effective alternative monitoring system
    Part of recurring concern: Failure to reliably recognise and respond to acute clinical deteriorationPart of recurring concern: Inadequate medical assessment and escalation for unwell prisoners
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Use NEWS2 to support identification of deteriorating patients and clinical decision-making.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.
  2. Action

    Update the record-keeping training package to cover accurate timing of retrospective SystmOne entries.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 9 July 2021.
  3. Action

    Deliver a service-improvement programme at HMP Pentonville to embed appropriate NEWS2 use, including deteriorating-patient training and distribution of quick-reference cards.

    Stated by Practice Plus GroupStated plannedThe respondent said that this action was planned when they made their response on 9 July 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Lack of contemporaneous SystmOne documentation does not necessarily hamper clinical response times because care and escalation can occur before retrospective entry.

    Stated by Practice Plus GroupDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of contemporaneous or accurate retrospective documentation of the timing of clinical interactions

Wider context from the report

“1. There does not seem to be a robust system in place in the prison healthcare setting for contemporaneous or accurate retrospective documentation of the timing of clinical interactions. I heard evidence and received a further statement, following the conclusion of the inquest, which set out the difficulties that the prison environment causes, in terms of being able to document accurately. However, I remain concerned that the lack of accurate documentation means that subsequent review of the appropriateness of clinical care, in particular, response times is hampered; 2. The interval to further observations being undertaken were not inline with the NEWS2 scoring system and, in oral evidence, it was set out that prisoners were expected to self-report deterioration. This differs from latter information, provided after the conclusion of the inquest. However, it remains a concern. The use of the NEWS2 scoring system remains unclear; the post-inquest information seemingly sets out both that this system was only to used after a positive COVID-19 result but also at daily handover. Whilst recognising that the prison environment differs from a hospital setting, I remain concerned that the care provided was not as guided by the NEWS2 scoring system and that no alternative system appears to be in place that can be used effectively in the prison healthcare setting. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake further observations at intervals guided by the NEWS2 scoring system

Wider context from the report

“1. There does not seem to be a robust system in place in the prison healthcare setting for contemporaneous or accurate retrospective documentation of the timing of clinical interactions. I heard evidence and received a further statement, following the conclusion of the inquest, which set out the difficulties that the prison environment causes, in terms of being able to document accurately. However, I remain concerned that the lack of accurate documentation means that subsequent review of the appropriateness of clinical care, in particular, response times is hampered; 2. The interval to further observations being undertaken were not inline with the NEWS2 scoring system and, in oral evidence, it was set out that prisoners were expected to self-report deterioration. This differs from latter information, provided after the conclusion of the inquest. However, it remains a concern. The use of the NEWS2 scoring system remains unclear; the post-inquest information seemingly sets out both that this system was only to used after a positive COVID-19 result but also at daily handover. Whilst recognising that the prison environment differs from a hospital setting, I remain concerned that the care provided was not as guided by the NEWS2 scoring system and that no alternative system appears to be in place that can be used effectively in the prison healthcare setting. ”

Is this part of a recurring concern?

Yes — Inadequate medical assessment and escalation for unwell prisoners; Unreliable clinical Early Warning Score systems for deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear use of the NEWS2 scoring system and absence of an effective alternative monitoring system

Wider context from the report

“1. There does not seem to be a robust system in place in the prison healthcare setting for contemporaneous or accurate retrospective documentation of the timing of clinical interactions. I heard evidence and received a further statement, following the conclusion of the inquest, which set out the difficulties that the prison environment causes, in terms of being able to document accurately. However, I remain concerned that the lack of accurate documentation means that subsequent review of the appropriateness of clinical care, in particular, response times is hampered; 2. The interval to further observations being undertaken were not inline with the NEWS2 scoring system and, in oral evidence, it was set out that prisoners were expected to self-report deterioration. This differs from latter information, provided after the conclusion of the inquest. However, it remains a concern. The use of the NEWS2 scoring system remains unclear; the post-inquest information seemingly sets out both that this system was only to used after a positive COVID-19 result but also at daily handover. Whilst recognising that the prison environment differs from a hospital setting, I remain concerned that the care provided was not as guided by the NEWS2 scoring system and that no alternative system appears to be in place that can be used effectively in the prison healthcare setting. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration; Inadequate medical assessment and escalation for unwell prisoners.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use NEWS2 to support identification of deteriorating patients and clinical decision-making.

Verbatim wording from the response

“Practice Plus Group currently adopts the NEWS2 tool to support identification of the deteriorating patient, in order to aid clinical decision making.”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 3 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the record-keeping training package to cover accurate timing of retrospective SystmOne entries.

Verbatim wording from the response

“In addition to the above, Practice Plus Group has also recently updated a record keeping training package to be shared with all staff which includes the importance of correctly recording the time of any interaction within the SystmOne record when making retrospective entries. This will be made available to staff HMP Pentonville by 30th September 2021.”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 2 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a service-improvement programme at HMP Pentonville to embed appropriate NEWS2 use, including deteriorating-patient training and distribution of quick-reference cards.

Verbatim wording from the response

“Practice Plus Group recognises the importance of NEWS2 scoring to identify potential clinical deterioration and have begun a service improvement project to encourage the appropriate use of the tool and embedding this into practice. A ‘Back to Basics’ workshop has been designed to ‘Identify the Deteriorating Patient’ and ensure escalation of clinical abnormalities. This will be delivered for the healthcare team at HMP Pentonville by 30th November 2021. Within the delivery of the training, small laminated NEWS2 cards will be distributed as an immediate ‘go to guide’ to help support implementing the use of the NEWS2 within clinical assessment and identifying the deteriorating patient.”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 4 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce contemporaneous record keeping through staff reminders, supervision, and regular documentation audits.

Verbatim wording from the response

“Practice Plus Group regularly remind all staff of the importance of contemporaneous record keeping in accordance with Documentation and Record Keeping Guidelines, Nursing and Midwifery Council (2018). This is shared through full staff meetings, management supervision and clinical supervision. In addition a documentation audit for both prescribing and non-prescribing clinicians is undertaken regularly as part of the HIJ Audit Schedule for Practice Plus Group. The quality of record keeping in this case was commented on within the external clinical review:”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 2 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHSE/I and HMPPS to resolve mobile-connectivity challenges supporting SystmOne use on prison wings and during emergencies.

Verbatim wording from the response

“Although it is currently beyond Practice Plus Group’s control to ensure all clinical interactions are contemporaneously recorded on SystmOne, we are committed to continuing to work closely with NHSE/I and HMPPS, via the NHSE/I Digital Assurance Board, to resolve the challenges with mobile connectivity in order to support the use of SystmOne when working on the wings or responding to emergencies.”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 2 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the updated record-keeping training package with HMP Pentonville staff by 30 September 2021.

Verbatim wording from the response

“In addition to the above, Practice Plus Group has also recently updated a record keeping training package to be shared with all staff which includes the importance of correctly recording the time of any interaction within the SystmOne record when making retrospective entries. This will be made available to staff HMP Pentonville by 30th September 2021.”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 2 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and communicate guidance for monitoring patients who test positive for COVID-19 in custodial settings.

Verbatim wording from the response

“It is important to note that at the time of Mr Rahman’s death there was no clinical guidance produced by NHS England to guide staff around the Management of COVID positive patients in a prison setting. In November 2020, Practice Plus Group developed the ‘Monitoring of patients who test positive for COVID’ Policy and this was updated and communicated to all staff by email”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 3 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Lack of contemporaneous SystmOne documentation does not necessarily hamper clinical response times because care and escalation can occur before retrospective entry.

Verbatim wording from the response

“Practice Plus Group does not agree that response times to clinical care are hampered by the lack of contemporaneous documentation on SystmOne because treatment, escalation measures and/or referrals can be made prior to retrospective entry onto SystmOne. Indeed if a”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 2 · response
Published 9 July 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contemporaneous SystmOne recording cannot always be ensured because prison connectivity limitations prevent reliable use of portable devices.

Verbatim wording from the response

“Unfortunately, as a result of the prison environment the contemporaneous recording of clinical interactions on the electronic patient record (SystmOne) is often not possible. The limitations of the prison estate, notably the lack of Wi-Fi within HMP Pentonville makes the use of portable devices linking directly to SystmOne very challenging.”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 2 · response
Published 9 July 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Share lessons learned from the case across Practice Plus Group prison healthcare services in England.

    Stated by Practice Plus GroupStated plannedThe respondent said that this action was planned when they made their response on 9 July 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share lessons learned from the case across Practice Plus Group prison healthcare services in England.

Verbatim wording from the response

“I trust that the above response provides assurance that Practice Plus Group are committed to providing a high quality healthcare service at HMP Pentonville. In response to the specific concerns raised in relation to the death of Mr Rahman, we will ensure that the lessons learnt are implemented at HMP Pentonville and are shared across all of our healthcare services in prisons throughout England.”

Source location

2021-0226-Response-from-Practice-Plus-Group_Published
Page 4 · response
Published 9 July 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026