PFD report

Matthew Robert Edwards · Prevention of Future Deaths report

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Issued 17 Jul 2017•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to ensure follow-up appointments are booked before discharge
    Part of recurring concern: Failure to provide timely and adequate follow-up after dischargePart of recurring concern: Unreliable arrangement and communication of patient appointments and follow-upPart of recurring concern: Unreliable tracking and follow-up of outpatient appointments
  2. Unavailability of timely CT angiogram slots
    Part of recurring concern: Failure to provide timely access to clinically indicated CT scanning
  3. Delays in dispatching discharge summaries
    Part of recurring concern: Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPsPart of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable hospital discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Implement bespoke electronic casualty-card software to generate and send Emergency Department discharge summaries electronically in near real time.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 July 2017.
  2. Action

    Strengthen discharge-summary governance through designated clinical and operational leadership, reiterated consultant accountability, compliance monitoring and ward-level safety-net alerts.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 July 2017.
  3. Action

    Deploy additional resources to clear the discharge-summary backlog and restore timely completion.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 July 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The CT angiogram delay did not reflect an acute clinical risk or an appointment shortage; urgent cases could be expedited.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure follow-up appointments are booked before discharge

Wider context from the report

“2. The follow up appointment was not made for Mr Edwards on his discharge. When the discharge summary was dispatched subsequently this was not picked up and there was no system in place to ensure that follow up appointments had been booked prior to discharge. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate follow-up after discharge; Unreliable arrangement and communication of patient appointments and follow-up; Unreliable tracking and follow-up of outpatient appointments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of timely CT angiogram slots

Wider context from the report

“3. There was a delay of at least 1 week for a CT angiogram. This was due to a shortage of slots. As a result the diagnosis of a possible embolism was not ruled out at an early stage. ”

Is this part of a recurring concern?

Yes — Failure to provide timely access to clinically indicated CT scanning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in dispatching discharge summaries

Wider context from the report

“1.Matthew Edwards was discharged from Tameside Hospital in February 2016. The discharge summary was not dispatched until July 2016. The evidence was that this was not a one off difficulty and that a significant backlog had developed with discharge summaries routinely being dispatched many months after discharge. As a result, Matthew Edwards GP was not notified about his period as an in patient. When he attended a subsequent GP appointment, she was unclear about the discharge plan for Mr Edwards and the rationale for it. ”

Is this part of a recurring concern?

Yes — Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPs; Failure to communicate clinically important information reliably between care services; Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement bespoke electronic casualty-card software to generate and send Emergency Department discharge summaries electronically in near real time.

Verbatim wording from the response

“I am advised that a new process is to be put in place for the discharge of patients from the Emergency Department. The Trust is implementing its plan to introduce new bespoke software to enable the production of an electronic casualty card, to replace the current handwritten casualty cards produced by the team in the Emergency Department. This will mean that the key data from the electronic casualty card will be used to create a discharge summary which will be electronically sent to the patient’s GP practice in near real time. It is anticipated that this will ensure that a discharge summary is completed for every patient seen within the Emergency Department without increasing the burden on the clinical teams.”

Source location

Matthew-Edwards-Response
Page 2 · response
Published 17 July 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen discharge-summary governance through designated clinical and operational leadership, reiterated consultant accountability, compliance monitoring and ward-level safety-net alerts.

Verbatim wording from the response

“The Divisional Director of Operations for Adult Medicine has been tasked with leading on this issue, with support from Brendan Ryan, Medical Director. The responsibility to ensure that every patient has a discharge summary rests with the Consultant responsible for that episode of care, and this has been reiterated to all consultants. Compliance is being monitored by the Trust's Service Quality & Operational Governance Group (SQOGG), and the Clinical Directors and Directorate Managers are providing leadership on this issue to ensure that improvements are made and maintained.”

Source location

Matthew-Edwards-Response
Page 2 · response
Published 17 July 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy additional resources to clear the discharge-summary backlog and restore timely completion.

Verbatim wording from the response

“In order to bring the position back to a baseline from which the Trust could confidently move forwards with new processes, extra resources were brought in to clear a backlog that had regrettably developed with discharge summaries. I wish to assure you that the Trust fully recognises the importance of discharge summaries as a handover of care between different organisations and services involved in the care of a patient. I was disappointed to learn that a backlog had developed due to other organisational pressures and asked my Executive team to take immediate steps to identify the source of the problem and remedy it as swiftly as possible.”

Source location

Matthew-Edwards-Response
Page 1 · response
Published 17 July 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The CT angiogram delay did not reflect an acute clinical risk or an appointment shortage; urgent cases could be expedited.

Verbatim wording from the response

“It would appear that this issue may have arisen in part out of misunderstanding and which I hope I can clarify, and having confirmed the position with the Ambulatory Care and Radiology Teams.”

Source location

Matthew-Edwards-Response
Page 3 · response
Published 17 July 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing discharge-summary safety mechanisms are considered sufficient to prevent recurrence of the identified individual human error.

Verbatim wording from the response

“This issue arose in the context of a particular and historical set of circumstances, in which a discharge summary was not completed for some five months following discharge. The junior member of medical staff completing the discharge summary made an assumption that the follow up actions would have taken place some months previously, and which has since been acknowledged as an incorrect assumption. This was an individual human error, which has been the subject of reflection and development on the part of the junior member of medical staff concerned.”

Source location

Matthew-Edwards-Response
Page 3 · response
Published 17 July 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Monitor discharge-summary quality through regular audits of approximately 40 summaries each month.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 July 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor discharge-summary quality through regular audits of approximately 40 summaries each month.

Verbatim wording from the response

“In addition to the completion of discharge summaries, the Trust also monitors the quality of discharge summaries. Regular audits of approximately 40 discharge summaries per month are carried out by the Trust's Chief Clinical Information Officer. The quality of the discharge summary is graded as excellent, good, poor or very poor, with 93% per month deemed as excellent or good between February and August 2017 inclusive.”

Source location

Matthew-Edwards-Response
Page 2 · response
Published 17 July 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026