PFD report

Liam Andrew SUTTON · Prevention of Future Deaths report

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Issued 10 Feb 2026•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Delays in arranging timely appropriate community care packages or alternative placements for medically fit patients
    Part of recurring concern: Failure to provide timely suitable onward care placements for patients ready for hospital dischargePart of recurring concern: Unreliable timely provision of appropriate care packages
  2. Failure to transfer patients from the emergency resuscitation area to suitable higher-acuity beds in a timely manner
    Part of recurring concern: Failure to ensure timely transfer to an appropriate hospital care environment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.19

  1. Action

    Expand access to short-term community rehabilitation beds to improve onward flow for patients no longer requiring acute inpatient care.

    Stated by NHS Kent and Medway Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 16 February 2026.
  2. Action

    Operate the Medway Care Transfer Hub as the single coordination and escalation point for new residential and nursing placements, with weekly performance reporting.

    Stated by NHS Kent and Medway Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 16 February 2026.
  3. Action

    Establish a bed-coordination brokerage function for timely allocation of short-term community rehabilitation beds by the third quarter of 2026.

    Stated by NHS Kent and Medway Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 16 February 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Discharge delays are not wholly attributable to adult social care or community health services; they result from interdependent whole-system factors.

    Stated by Medway CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in arranging timely appropriate community care packages or alternative placements for medically fit patients

Wider context from the report

“The court heard in the inquest revealed that the resuscitation department where Mr Sutton was admitted was busy and the evidence indicated that this was and is almost a daily occurrence at the Trust. Mr Sutton remained in the Emergency department resuscitation area for longer than 24 hours and should instead have been transferred to a suitable bed in the hospital. The Intensivist who gave evidence was clear that he should have been transferred to the High Dependency/ Intensive Care department and that patients who are admitted in a timely manner have a much better chance of survival. This also means that bays in the resuscitation department are not free to admit or attend to new acutely ill patients arriving at the hospital. The court heard that the main issue is trying to discharge a patient to a suitable area in the hospital to free up a cubicle or bay in the resuscitation department. This in turn is due to beds being occupied by patients who are medically fit to be discharged. On any given day we heard that up to a third of the hospital beds can be filled with patients who are fit to leave hospital. The court heard that the main delay is in discharging patients to appropriate settings or placements and the Trust have taken all steps they can internally to improve the flow of patients through the hospital. From the evidence the court heard it would appear that those responsible for providing care in the community including both the social care providers and the community healthcare providers are not providing either timely appropriate care packages in the patient's home or a bed in an alternative placement be that a nursing home or residential home placement. The evidence suggested that where patients were self funding the delays in discharge were less acute. This means patients are kept in hospital for longer and thus are more at risk of contracting hospital acquired illnesses themselves which could lead to their own death but are also blocking beds which are needed to treat patients who require acute care in a suitable setting. This is leading to patients being kept longer in the emergency department and reducing available space to receive new critically ill patients. Both of these options can lead to death and there is clearly a risk of death for others requiring clinical care in an acute hospital ”

Is this part of a recurring concern?

Yes — Failure to provide timely suitable onward care placements for patients ready for hospital discharge; Unreliable timely provision of appropriate care packages.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to transfer patients from the emergency resuscitation area to suitable higher-acuity beds in a timely manner

Wider context from the report

“The court heard in the inquest revealed that the resuscitation department where Mr Sutton was admitted was busy and the evidence indicated that this was and is almost a daily occurrence at the Trust. Mr Sutton remained in the Emergency department resuscitation area for longer than 24 hours and should instead have been transferred to a suitable bed in the hospital. The Intensivist who gave evidence was clear that he should have been transferred to the High Dependency/ Intensive Care department and that patients who are admitted in a timely manner have a much better chance of survival. This also means that bays in the resuscitation department are not free to admit or attend to new acutely ill patients arriving at the hospital. The court heard that the main issue is trying to discharge a patient to a suitable area in the hospital to free up a cubicle or bay in the resuscitation department. This in turn is due to beds being occupied by patients who are medically fit to be discharged. On any given day we heard that up to a third of the hospital beds can be filled with patients who are fit to leave hospital. The court heard that the main delay is in discharging patients to appropriate settings or placements and the Trust have taken all steps they can internally to improve the flow of patients through the hospital. From the evidence the court heard it would appear that those responsible for providing care in the community including both the social care providers and the community healthcare providers are not providing either timely appropriate care packages in the patient's home or a bed in an alternative placement be that a nursing home or residential home placement. The evidence suggested that where patients were self funding the delays in discharge were less acute. This means patients are kept in hospital for longer and thus are more at risk of contracting hospital acquired illnesses themselves which could lead to their own death but are also blocking beds which are needed to treat patients who require acute care in a suitable setting. This is leading to patients being kept longer in the emergency department and reducing available space to receive new critically ill patients. Both of these options can lead to death and there is clearly a risk of death for others requiring clinical care in an acute hospital ”

Is this part of a recurring concern?

Yes — Failure to ensure timely transfer to an appropriate hospital care environment.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand access to short-term community rehabilitation beds to improve onward flow for patients no longer requiring acute inpatient care.

Verbatim wording from the response

“Over the last six months we have taken coordinated actions with Medway Council, Medway Foundation NHS Trust (MFT) and wider system partners to make several improvements to the main, nationally agreed pathways, which are used by the hospital for discharge. The pathways have been developed to address individual patient need and circumstances:”

Source location

Response from Kent and Medway ICB
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Medway Care Transfer Hub as the single coordination and escalation point for new residential and nursing placements, with weekly performance reporting.

Verbatim wording from the response

“The Medway Care Transfer Hub now acts as the single coordination and escalation point for the Local Authority and Health to support patients requiring new residential or nursing placements. This ensures consistent, person-centred decision making and removes delays associated with variable processes. The Hub provides weekly reports to the ICB on performance, issues, and escalations.”

Source location

Response from Kent and Medway ICB
Page 2 · response
Published 16 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a bed-coordination brokerage function for timely allocation of short-term community rehabilitation beds by the third quarter of 2026.

Verbatim wording from the response

“3. Increasing access to short-term community rehabilitation beds (Pathway 2) and reducing transfer delays – work is underway to expand access to short-term community rehabilitation beds improving onward flow for patients who no longer need acute inpatient care. A new bed-coordination (brokerage) function will be operational by quarter three of 2026 ahead of winter with clear accountability for timely allocation and progress monitored monthly through ICB assurance routes.”

Source location

Response from Kent and Medway ICB
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase short-term home-care capacity so patients can leave hospital safely with necessary support.

Verbatim wording from the response

“Over the last six months we have taken coordinated actions with Medway Council, Medway Foundation NHS Trust (MFT) and wider system partners to make several improvements to the main, nationally agreed pathways, which are used by the hospital for discharge. The pathways have been developed to address individual patient need and circumstances:”

Source location

Response from Kent and Medway ICB
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve Kent Enablement at Home referral processes to reduce time from discharge referral to home-care support.

Verbatim wording from the response

“During this period, the team was running with a 20% vacancy factor. The vacancy factor combined with the increase in demand led to an increase in the time from referral to discharge for these people which was an average of 3.8 days during the week that Mr Sutton died. A recruitment campaign and efficiencies created within Kent Enablement at Home’s referral processes has reduced the timescale for people discharged with home care support to 1.8 days. This has been consistent for the last three months and is in line with key performance indicators set by Medway Hospital of a 48-hour timescale for discharge back to a person’s own home.”

Source location

Response from Kent County Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve referral processes for short-term bed pathways to reduce transfer-of-care times.

Verbatim wording from the response

“A small number of people are discharged to a short-term bed where they receive a period of enablement and/or assessment of their longer-term care and support needs. The majority of these people are discharged to KCC’s Adult Short Stay Services which are in-house enablement beds. During the month of December 2024 when Mr Sutton died, KCC identified one person who required support from this pathway and the time for discharge to be facilitated from the time of referral was 6 days. Since the time of Mr Sutton’s death, improvements have been made to the referral processes for this pathway, and the current average transfer of care time is 3 days.”

Source location

Response from Kent County Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete recruitment activity to increase Short Term Pathways Team capacity and reduce discharge delays.

Verbatim wording from the response

“During this period, the team was running with a 20% vacancy factor. The vacancy factor combined with the increase in demand led to an increase in the time from referral to discharge for these people which was an average of 3.8 days during the week that Mr Sutton died. A recruitment campaign and efficiencies created within Kent Enablement at Home’s referral processes has reduced the timescale for people discharged with home care support to 1.8 days. This has been consistent for the last three months and is in line with key performance indicators set by Medway Hospital of a 48-hour timescale for discharge back to a person’s own home.”

Source location

Response from Kent County Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the commissioning of hospital discharge services.

Verbatim wording from the response

“KCC continues to review hospital discharge practice and guidance in collaboration with system partners. The local authority is currently undergoing a review of the Short-Term Pathways practice and processes, and the commissioning of hospital discharge services. KCC will continue to focus on the principles of Discharge to Assess and home first with the ambition of further increasing timely discharges into Pathway 1 home-based services.”

Source location

Response from Kent County Council
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Short-Term Pathways practices and processes.

Verbatim wording from the response

“KCC continues to review hospital discharge practice and guidance in collaboration with system partners. The local authority is currently undergoing a review of the Short-Term Pathways practice and processes, and the commissioning of hospital discharge services. KCC will continue to focus on the principles of Discharge to Assess and home first with the ambition of further increasing timely discharges into Pathway 1 home-based services.”

Source location

Response from Kent County Council
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the hospital trust to identify themes and trends causing delays in hospital discharge.

Verbatim wording from the response

“transport availability. These delays are reported in Medway Hospital’s No Criteria to Reside report and KCC continue to work with the trust in identifying themes and trends that delay hospital discharge.”

Source location

Response from Kent County Council
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue applying Discharge to Assess and home-first principles to support timely discharge into home-based services.

Verbatim wording from the response

“At the time of Mr Sutton’s death, KCC operated a Discharge to Assess model and home first approach in line with national statutory discharge guidance, Hospital discharge and community support guidance - GOV.UK. The Local Authority continues to operate this model.”

Source location

Response from Kent County Council
Page 1 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a dedicated brokerage team to source care for people ready for discharge from hospital and community health settings.

Verbatim wording from the response

“Sourcing Care: Medway Council has created a dedicated brokerage team to find care for people ready to be discharged from hospital and community health settings. This means that the team is not balancing the need to source care for people in the community at the same time.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce 24-hour home care for people with high care and support needs where returning home is safe and appropriate.

Verbatim wording from the response

“Commissioning action: The council has introduced 24-hour care at home to enable people who have high care and support needs to go home, rather than to a care home where it is safe and appropriate.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate private providers’ barriers to accepting discharge-ready residents and identify ways to increase complex-needs residential and nursing capacity.

Verbatim wording from the response

“Market engagement: The council has recruited an independent commissioner to work with private care providers to better understand why they are not accepting residents who are ready to be discharged from hospital, to determine how we can increase residential and nursing home capacity, particularly for people with complex needs.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission eight assessment beds to provide therapy and support independence for people awaiting discharge home.

Verbatim wording from the response

“Commissioning action: The council has commissioned 8 assessment beds to enable people who are ready to be discharged but not quite ready to go home to receive therapy and support them to independence.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit an independent commissioner to engage private care providers about hospital discharge capacity.

Verbatim wording from the response

“Market engagement: The council has recruited an independent commissioner to work with private care providers to better understand why they are not accepting residents who are ready to be discharged from hospital, to determine how we can increase residential and nursing home capacity, particularly for people with complex needs.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress governance approval to develop an 80-bed care home addressing longer-term capacity constraints.

Verbatim wording from the response

“Long term capacity development: Medway Council is progressing through the governance process to develop an 80-bed care home, recognising ongoing system challenges. While a longer-term intervention, this reflects the Council’s seriousness in addressing structural capacity constraints.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a system-wide hospital discharge care coordinator to provide strategic oversight, coordination and escalation across organisational boundaries.

Verbatim wording from the response

“System Leadership: A single care co-ordinator for hospital discharge has been appointed to operate on a system basis and reports directly to the Director of Adult Social Services (DASS) providing strategic oversight, coordination and escalation across organisational boundaries and to the Chief Operating Officer at Medway Foundation Trust from an operational perspective.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recommission the Integrated Care and Reablement Service to increase community health bed capacity for hospital discharge.

Verbatim wording from the response

“Commissioning action: The council has recommissioned the Integrated Care and Reablement Service (ICRS). This will increase community health bed capacity to support discharge from acute care.”

Source location

Response from Medway Council
Page 2 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discharge delays are not wholly attributable to adult social care or community health services; they result from interdependent whole-system factors.

Verbatim wording from the response

“At any given time, delays in discharge are not wholly attributable to adult social care or community health services. Evidence across Medway demonstrates that delays arise from a combination of interdependent factors across the health and social care system. These include acute hospital internal flow, bed availability, discharging planning processes, clinical decision making and escalation arrangements, alongside capacity constraints in community and social care provision. While the acute trust has implemented a range of measures to improve patient flow, it would not be accurate to conclude that all possible internal actions have been exhausted. Improvements continue at a system interface level, and this position is recognised across partners and underpins the ongoing whole system oversight arrangements described below.”

Source location

Response from Medway Council
Page 1 · response
Published 16 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Maintain quarterly national review, formal governance escalation and close monitoring of the agreed discharge-delay reduction programme.

    Stated by NHS Kent and Medway Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 16 February 2026.
  2. 2

    Identify a joint programme to reduce avoidable hospital delays caused by internal processes and hospital-based constraints.

    Stated by NHS Kent and Medway Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 16 February 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Some discharge delays cannot be addressed by KCC because documentation, medication and transport availability are beyond its control.

    Stated by Kent County CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain quarterly national review, formal governance escalation and close monitoring of the agreed discharge-delay reduction programme.

Verbatim wording from the response

“NHS Kent & Medway ICB acknowledges that delays in discharge increase the risk of harm for people waiting in the ED for specialist inpatient care. The actions set out above constitute the system’s agreed, time-bound programme reviewed with the national team on a quarterly basis to address those risks. Oversight arrangements ensure that delivery continues to be monitored closely, with escalation through formal governance routes where necessary.”

Source location

Response from Kent and Medway ICB
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify a joint programme to reduce avoidable hospital delays caused by internal processes and hospital-based constraints.

Verbatim wording from the response

“The ICB and MFT have also jointly identified a programme of work focused on reducing hospital avoidable delays for patients whose discharge is delayed by internal processes or hospital-based constraints. This work runs in parallel to the community pathway improvements described above.”

Source location

Response from Kent and Medway ICB
Page 3 · response
Published 16 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Some discharge delays cannot be addressed by KCC because documentation, medication and transport availability are beyond its control.

Verbatim wording from the response

“Despite the improvements made to the length of stay for people with No Criteria to Reside attributable to KCC, our data clearly shows that 50% of referrals experience delays beyond the control of KCC. The main reasons for these delays are availability of discharge documentation, medication, and”

Source location

Response from Kent County Council
Page 2 · response
Published 16 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026