PFD report

Zainab Adam Bargo Hashim and Tafaoul Abdullilia Abdulkarim · Prevention of Future Deaths report

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Issued 16 Jun 2021•Stoke-on-Trent and North Staffordshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Lack of a plan to make residents aware of the “Stay Put” fire policy
    Part of recurring concern: Unreliable fire-response instructions for residents
  2. Failure to ensure residents’ awareness of the “Stay Put” fire policy
    Part of recurring concern: Unreliable fire-response instructions for residents
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Undertake more in-depth questioning of Stay Put Block tenants and use the resulting feedback to inform the fire-safety communication strategy.

    Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
  2. Action

    Develop a fire-safety and Stay Put video and question-and-answer materials for residents with different learning styles.

    Stated by Stoke-on-Trent City CouncilStated in progressThe respondent said that this action was in progress when they made their response on 28 June 2021.
  3. Action

    Review the frequency of fire-safety and Stay Put communications to leaseholders.

    Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a plan to make residents aware of the “Stay Put” fire policy

Wider context from the report

“During the inquest Stoke-on-Trent City Council gave evidence to the effect that, within the properties that they own (they have some 19000 properties), if the properties are blocks of flats, there is a “Stay Put” policy in place. Residents, so long as the fire is not within their property, should stay in their flats, alert the appropriate emergency service, and wait for help. It became apparent during the course of the inquest that no resident at the Ringland Close block of flats knew of the existence of this policy. Stoke-on-Trent City Council gave evidence to the effect that to communicate this policy to their residents they do so in exactly the same way that they had before the fire at Ringland Close. There are fire notices in the communal areas of the flats and in September 2017, a tenant newsletter was posted through all letterboxes at relevant blocks of flats. This newsletter reiterated the “Stay Put” policy. During this particular incident no residents had stayed within their property. No residents were aware of the “Stay Put” policy. Evidence was heard that, had Zainab and Tafaoul, stayed within ████████ the two deaths would not have occurred. Stoke-on-Trent City Council gave evidence that, since the fire, they have not changed the way the policy is communicated to residents of their properties. Therefore, the lack of awareness of a policy in place, and lack of plan to make residents aware, in the event of a fire leads me to conclude that there is a risk of future deaths occurring. ”

Is this part of a recurring concern?

Yes — Unreliable fire-response instructions for residents.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure residents’ awareness of the “Stay Put” fire policy

Wider context from the report

“During the inquest Stoke-on-Trent City Council gave evidence to the effect that, within the properties that they own (they have some 19000 properties), if the properties are blocks of flats, there is a “Stay Put” policy in place. Residents, so long as the fire is not within their property, should stay in their flats, alert the appropriate emergency service, and wait for help. It became apparent during the course of the inquest that no resident at the Ringland Close block of flats knew of the existence of this policy. Stoke-on-Trent City Council gave evidence to the effect that to communicate this policy to their residents they do so in exactly the same way that they had before the fire at Ringland Close. There are fire notices in the communal areas of the flats and in September 2017, a tenant newsletter was posted through all letterboxes at relevant blocks of flats. This newsletter reiterated the “Stay Put” policy. During this particular incident no residents had stayed within their property. No residents were aware of the “Stay Put” policy. Evidence was heard that, had Zainab and Tafaoul, stayed within ████████ the two deaths would not have occurred. Stoke-on-Trent City Council gave evidence that, since the fire, they have not changed the way the policy is communicated to residents of their properties. Therefore, the lack of awareness of a policy in place, and lack of plan to make residents aware, in the event of a fire leads me to conclude that there is a risk of future deaths occurring. ”

Is this part of a recurring concern?

Yes — Unreliable fire-response instructions for residents.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake more in-depth questioning of Stay Put Block tenants and use the resulting feedback to inform the fire-safety communication strategy.

Verbatim wording from the response

“More in depth questioning will be undertaken of tenants in Stay Put Blocks, of their understanding of the Stay Put Policy. Feedback obtained will be used to inform the Council’s communication strategy around fire safety going forward.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a fire-safety and Stay Put video and question-and-answer materials for residents with different learning styles.

Verbatim wording from the response

“We are also in the formative stages of developing a video on fire safety and Stay Put and a series of questions and answers to help to communicate the Stay Put Policy to residents with different types of learning styles. It is intended that the video will be watched during the application process for Council housing by those who have been offered a Council property and be available to all tenants.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the frequency of fire-safety and Stay Put communications to leaseholders.

Verbatim wording from the response

“The Council will review the frequency of how it communicates with leaseholders around fire safety and Stay Put.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage tenants through Tenant Board participation, community events, leaseholder newsletters, councillor surgeries and promoted fire-safety services.

Verbatim wording from the response

“The Council has a Tenant Board which represents the diverse demographic residing in Council owned and managed social housing in Stoke-on-Trent, with the purpose of giving tenants a voice on key aspects of housing management. The seven Tenant Board Members are involved in how the Stay Put Policy is communicated and recently participated in trialling the Proactive Calls.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 3 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide, translate, display and periodically redistribute Fire Safety Notices explaining the Stay Put Policy to residents and leaseholders.

Verbatim wording from the response

“All residents in Stay Put Blocks receive a copy of the Fire Safety Notice (Appendix A) produced in partnership with Staffordshire Fire and Rescue Service which sets out concisely what they should do in the event of a fire.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 1 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate and verify understanding of the Stay Put Policy during tenancy visits using trained Housing Officers, scripted questions, declarations and documented checklists.

Verbatim wording from the response

“The Stay Put Policy is verbally communicated to tenants of the Stay Put Blocks when an annual Tenancy Audit Visit is carried out by Housing Officers. Housing Officers are trained on Fire Safety Awareness and how to communicate the Stay Put Policy. This training is refreshed annually.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 1 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Post Fire Safety Notices through all leaseholder properties’ letterboxes and explain leaseholders’ responsibility to inform and educate sub-tenants.

Verbatim wording from the response

“Fire Safety Notices will be posted through the letterbox of all leaseholder properties and leaseholders will be made aware that it is their responsibility as landlord to make sure that their sub-tenants are aware of the Stay Put Policy and understand it. This will start with immediate effect.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Housing Officers conducting Tenancy Audit Visits to complete enhanced training on communicating with tenants whose first language is not English.

Verbatim wording from the response

“Housing Officers undertaking Tenancy Audit Visits will be required to undertake enhanced training on communicating with tenants who don’t speak English as a first language.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use proactive telephone calls to discuss fire safety, check tenants’ understanding and update relevant records.

Verbatim wording from the response

“In addition to the above, Proactive Calls to tenants have been introduced whereby the Council will attempt to contact all tenants by telephone and discuss fire safety and to check understanding about the Stay Put Policy where appropriate amongst other matters. This method of communication is also used to update our records of any changes in the tenant’s details, and listen to tenant’s views on how safe and secure they feel.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 3 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore the effectiveness of displaying additional communal notices explaining that Fire Safety Notices can be requested in other languages.

Verbatim wording from the response

“The Council is also exploring the effectiveness of also displaying an additional notice in communal areas of all Stay Put Blocks explaining that the Fire Safety Notice can be requested in other languages.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider increasing targeted digital communications conveying the Stay Put Policy to residents in Stay Put Blocks.

Verbatim wording from the response

“The Council will consider increasing the use of targeted digital communication methods to convey the message of Stay Put to residents in Stay Put Blocks e.g. including this information in mast banners, signage boxes, tenants e bulletins and rent bills.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide accessible fire-safety communication through translation, imagery, disability-adapted communication, interpreters and coordinated support for tenants requiring additional assistance.

Verbatim wording from the response

“Where English is not a tenant’s first language, the Lettings staff will employ the services of a translator to attend Sign Up Visits with them to translate the Stay Put Policy (amongst other things) and to interpret any questions asked. This service is free of charge to tenants. This process is recorded in a recently developed Fire Safety Advice Check List. If a tenant requires ongoing translation support at Tenancy Audit Visits this is provided by arranging for the attendance of the family and friends who speak English or if necessary the services of a professional translator will again be provided by the Council.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 2 · response
Published 28 June 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Consider feedback from consultation on the Customer Engagement Strategy.

    Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
  2. 2

    Have Tenant Board Chair and Vice Chair accompany Housing Officers during Fire Safety Audits of Stay Put Blocks.

    Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
  3. 3

    Monitor forthcoming fire-safety legislation and guidance, seek professional support for implementation, and ensure staff receive formal training on resulting requirements.

    Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
  4. 4

    Continue using learning and best practice from Fire Safety Group Meetings attended by Staffordshire Fire and Rescue Service.

    Stated by Stoke-on-Trent City CouncilStated in progressThe respondent said that this action was in progress when they made their response on 28 June 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider feedback from consultation on the Customer Engagement Strategy.

Verbatim wording from the response

“We have just consulted on our Customer Engagement Strategy and will consider all feedback.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have Tenant Board Chair and Vice Chair accompany Housing Officers during Fire Safety Audits of Stay Put Blocks.

Verbatim wording from the response

“The Chair and Vice Chair of the Tenant board will accompany Council Housing Officers when they conduct Fire Safety Audits of Stay Put Blocks. They have received Fire Safety Awareness Training in preparation for this role.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor forthcoming fire-safety legislation and guidance, seek professional support for implementation, and ensure staff receive formal training on resulting requirements.

Verbatim wording from the response

“Grenfell Tower Inquiry and the Government consultation on Personal Emergency Evacuation Plans in High Rise Residential Buildings and will be monitoring these changes, seeking professional support to implement them and ensure that staff receive formal training on the new legislation and guidance.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 5 · response
Published 28 June 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue using learning and best practice from Fire Safety Group Meetings attended by Staffordshire Fire and Rescue Service.

Verbatim wording from the response

“The Council will continue to be guided by the information and best practice shared at its Fire Safety Group Meetings at which Staffordshire Fire and Rescue Service attend.”

Source location

2021-0205-Response-from-Stoke-on-Trent-City-Council_Published
Page 4 · response
Published 28 June 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026