PFD report

George Neville Coulthard · Prevention of Future Deaths report

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Issued 24 Sep 2024•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Delays in identifying suitable care home placements
    Part of recurring concern: Failure to provide timely suitable onward care placements for patients ready for hospital dischargePart of recurring concern: Unreliable hospital discharge processes
  2. Limited access to tissue viability and district nursing information and support for wound care in the community
    Part of recurring concern: Inadequate district nursing wound carePart of recurring concern: Insufficient tissue viability service capacity and access
  3. Lack of effective communication about the required care pathway between discharging and community teams
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Continue reviewing discharge processes, alternatives to hospital admission, and patient-flow pathways across Greater Manchester hospitals.

    Stated by NHS Greater Manchester Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 24 September 2024.
  2. Action

    Conduct a further Single Assessment Framework assessment reviewing previously identified shortfalls and whether the provider has sufficiently improved.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 24 September 2024.
  3. Action

    Update statutory hospital-discharge guidance to support safe, coordinated transfers and continuity of care.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 24 September 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    Demand across Greater Manchester tissue viability and district nursing services made improved community wound-care access difficult to achieve.

    Stated by NHS Greater Manchester Integrated Care BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in identifying suitable care home placements

Wider context from the report

“1. Mr Coulthard was assessed as being suitable for discharge on 18th December. He remained in an acute hospital setting for a further 4 weeks due to challenges in identifying a suitable care home. This was due to the inquest was told to a shortage of suitable places and the Christmas period. The impact of this on Mr Coulthard was that he remained in an acute setting when the inquest was told the care he required would have been better delivered in a care home /nursing home setting. In addition the inquest heard evidence that it meant that an acute bed required for other patients was not available creating delays in allocating beds to patients requiring admission. The inquest was told that significant delays of this nature occur on a regular basis and are often exacerbated over the Christmas period. ”

Is this part of a recurring concern?

Yes — Failure to provide timely suitable onward care placements for patients ready for hospital discharge; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited access to tissue viability and district nursing information and support for wound care in the community

Wider context from the report

“4. The evidence before the inquest was that whilst in the community prior to his final hospital admission the access to information and support, from tissue viability and district nursing teams, to care for and treat his wounds was very limited. Better access to wound care would have reduced the risk of further wound deterioration in the community and reduced the risk of him requiring inpatient care for his wounds. However the demands across GM on TVN and DN services made this difficult to achieve. ”

Is this part of a recurring concern?

Yes — Inadequate district nursing wound care; Insufficient tissue viability service capacity and access.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of effective communication about the required care pathway between discharging and community teams

Wider context from the report

“2. The lack of effective communication between the discharging team and the community teams meant that it was not understood if Mr Coulthard was on End of Life Care or for rehabilitation. The staff at the first home treated him as an end of life patient / palliative care patient as a consequence even though the paperwork suggested he may be a discharge to assess patient. As a consequence he was moved to another care home for rehabilitation although the evidence was that there was little purpose in the transfer. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of management teams to clarify the required level and type of care

Wider context from the report

“3. The inquest also heard evidence that the staff at the care home had queried what level and type of care was to be delivered to Mr Coulthard given his overall presentation. However there was no evidence that the management team had sought to clarify the position or ensure the internal documentation reflected the correct position. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of acute beds causing delays in allocating beds to patients requiring admission

Wider context from the report

“1. Mr Coulthard was assessed as being suitable for discharge on 18th December. He remained in an acute hospital setting for a further 4 weeks due to challenges in identifying a suitable care home. This was due to the inquest was told to a shortage of suitable places and the Christmas period. The impact of this on Mr Coulthard was that he remained in an acute setting when the inquest was told the care he required would have been better delivered in a care home /nursing home setting. In addition the inquest heard evidence that it meant that an acute bed required for other patients was not available creating delays in allocating beds to patients requiring admission. The inquest was told that significant delays of this nature occur on a regular basis and are often exacerbated over the Christmas period. ”

Is this part of a recurring concern?

Yes — Failure to provide timely hospital admission; Insufficient acute hospital capacity for patients requiring admission.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure internal care documentation reflects the correct care position

Wider context from the report

“3. The inquest also heard evidence that the staff at the care home had queried what level and type of care was to be delivered to Mr Coulthard given his overall presentation. However there was no evidence that the management team had sought to clarify the position or ensure the internal documentation reflected the correct position. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing discharge processes, alternatives to hospital admission, and patient-flow pathways across Greater Manchester hospitals.

Verbatim wording from the response

“You refer to such delays occurring on a regular basis and often exacerbated by the festive period. The winter period generally is extremely busy with high numbers of patients entering the hospital and needing to be admitted for care and treatment. Whilst every effort is made to appropriately manage the flow of patients to free up beds, there are occasions when delays in discharge do impact on patient flow. This is regrettably not a scenario that is specific to the festive period as such challenges occur throughout the year, but particularly through the winter months. As a system we consistently review discharge processes, alternatives to hospital admission, and patient flow pathways. This is with a view to improving the patient experience and flow through all GM hospitals so that patients can receive the right care at the right time and in the right place.”

Source location

Response from GMIC
Page 4 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a further Single Assessment Framework assessment reviewing previously identified shortfalls and whether the provider has sufficiently improved.

Verbatim wording from the response

“As part of our processes, we are currently conducting a further assessment (under our new Single Assessment Framework) to review all the shortfalls identified at the last inspection and consider if there has been sufficient improvement. If we do not believe the registered provider has appropriately addressed the breaches of regulation to the extent”

Source location

Response from CQC
Page 4 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update statutory hospital-discharge guidance to support safe, coordinated transfers and continuity of care.

Verbatim wording from the response

“This funding is pooled via the Better Care Fund, which requires integrated care boards (ICBs) and local authorities to make joint plans and pool budgets for the purposes of providing more joined-up and effective care. Every acute hospital has access to a care transfer hub. These hubs bring together professionals from the NHS and social care to manage discharges for people with more complex needs and who need extra support. Statutory guidance on hospital discharge (updated in January 2024) sets out how local authorities and NHS bodies can ensure that people are discharged safely from hospital to the most appropriate place and continue to receive the care and support they need, taking into account the legal duties in the Health and Care Act 2022.”

Source location

Response from DHSC
Page 3 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Demand across Greater Manchester tissue viability and district nursing services made improved community wound-care access difficult to achieve.

Verbatim wording from the response

“The evidence before the inquest was that whilst in the community prior to his final hospital admission the access to information and support, from tissue viability and district nursing teams, to care for and treat his wounds was very limited. Better access to wound care would have reduced the risk of further wound deterioration in the community and reduced the risk of him requiring inpatient care for his wounds. However, the demands across GM on TVN and DN services made this difficult to achieve.”

Source location

Response from GMIC
Page 6 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The discharge referral contained nothing implying that the patient was at the end of life.

Verbatim wording from the response

“The D2A referral form received on Wednesday, 27 December 2023, from Wythenshawe hospital, provided the following information (this was also further discussed with the discharging organisation):”

Source location

Response from GMIC
Page 4 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care home placement shortages and hospital discharge delays fall outside the regulator’s remit.

Verbatim wording from the response

“We have given careful consideration to this point and have concluded that this, regretfully sits outside of CQC remit. We note that this report has also been sent to the Secretary of State and Greater Manchester Integrated Care and believe they will be of greater assistance in addressing this aspect of your concerns.”

Source location

Response from CQC
Page 3 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Limited access to community tissue viability and district nursing wound care falls outside the regulator’s remit.

Verbatim wording from the response

“We have considered this point and have concluded that, this regretfully sits outside of CQC remit. We believe the Secretary of State and Greater Manchester Integrated Care will be of greater assistance in addressing this aspect of your concerns.”

Source location

Response from CQC
Page 5 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Secretary of State and Greater Manchester Integrated Care are considered better placed to address care placement shortages and discharge delays.

Verbatim wording from the response

“We have given careful consideration to this point and have concluded that this, regretfully sits outside of CQC remit. We note that this report has also been sent to the Secretary of State and Greater Manchester Integrated Care and believe they will be of greater assistance in addressing this aspect of your concerns.”

Source location

Response from CQC
Page 3 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Secretary of State and Greater Manchester Integrated Care are considered better placed to address limited community wound care access.

Verbatim wording from the response

“We have considered this point and have concluded that, this regretfully sits outside of CQC remit. We believe the Secretary of State and Greater Manchester Integrated Care will be of greater assistance in addressing this aspect of your concerns.”

Source location

Response from CQC
Page 5 · response
Published 24 September 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Operate the introduced Single Assessment Framework, using its new evidence categories to support flexible, ongoing provider assessment and updated ratings.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 24 September 2024.
  2. 2

    Consider whether Hilltop Hall has implemented the provider’s identified lessons learned during the current and future service assessments.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 24 September 2024.
  3. 3

    Write to the registered provider to clarify when it proposes to register a manager for Hilltop Hall.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 24 September 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Once a patient is admitted to hospital, ward staff are responsible for nursing needs and request specialist input as required.

    Stated by NHS Greater Manchester Integrated Care BoardRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the introduced Single Assessment Framework, using its new evidence categories to support flexible, ongoing provider assessment and updated ratings.

Verbatim wording from the response

“On 6 February 2024 CQC’s Operations Network in the North region went live with our new Single Assessment Framework. This approach covers all sectors, service types and levels and the five key questions remain central to this approach. However, the previous key lines of enquiry (KLOEs) and prompts have been replaced with new ‘quality statements’. The quality statements are described as ‘we statements’ as they have been written from a provider’s perspective to help them understand what we expect of them. They draw on previous work developed with Think Local Act Personal (TLAP), National Voices and the Coalition for Collaborative Care on Making it Real. They set clear expectations of providers, based on people’s experiences and the standards of care they expect.”

Source location

Response from CQC
Page 2 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider whether Hilltop Hall has implemented the provider’s identified lessons learned during the current and future service assessments.

Verbatim wording from the response

“The registered provider for Hilltop Hall has reflected on the circumstances surrounding this case and identified some lessons learned to mitigate the risk of such occurrences and improve the service they provide which have been shared with HM coroner and CQC. We will consider the implementation of any lessons learned as part of the current assessment of service and in any future assessments of the quality and safety of this service.”

Source location

Response from CQC
Page 5 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to the registered provider to clarify when it proposes to register a manager for Hilltop Hall.

Verbatim wording from the response

“Hilltop Hall does not currently have a manager who is registered with CQC to oversee and manage the delivery of the regulated activities at this location, in contravention of the condition imposed on this provider’s registration for this location, stating that they must have a registered manager in post. CQC will write to the registered provider to seek clarification on when they propose to register a manager and may take action against the provider if we are dissatisfied with the actions they have taken to meet this condition of registration.”

Source location

Response from CQC
Page 2 · response
Published 24 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Once a patient is admitted to hospital, ward staff are responsible for nursing needs and request specialist input as required.

Verbatim wording from the response

“Mr Coulthard was, therefore, discharged from the community nursing service at that time. When a patient is admitted into a hospital, it becomes the responsibility of the ward staff to care for nursing needs, with specialist input requested by the ward staff as required.”

Source location

Response from GMIC
Page 6 · response
Published 24 September 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026