PFD report

Samuel Alexander Morgan · Prevention of Future Deaths report

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Issued 18 May 2023•Swansea and Neath Port Talbot

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
2

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of care-coordinator oversight for complex cases outside secondary mental health services
    Part of recurring concern: Failure to provide continuity of patient carePart of recurring concern: Insufficient multi-disciplinary coordination in mental health care
  2. Lack of integrated electronic access to medical and treatment records between treating teams
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Failure to reliably transfer medical records between healthcare organisationsPart of recurring concern: Unreliable access to relevant clinical records for safe carePart of recurring concern: Unreliable inter-agency information sharing for coordinated care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Enable two-way WCCIS information sharing between Swansea community mental health and drug and alcohol teams.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 19 May 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Further WCCIS rollout is on hold pending Welsh Government approval of National Programme Team recommendations.

    Stated by Swansea Bay University Local Health BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of care-coordinator oversight for complex cases outside secondary mental health services

Wider context from the report

“I am concerned that in cases where an individual is receiving treatment from alcohol and drug addiction services and treatment from the primary community mental health team that neither team is able to access the other teams records electronically. The lack of integrated electronic records between treating team means that important information regarding patient safety is not easily accessible between treating teams. Treating teams are reliant on referral letters which are necessarily limited and not always sufficient to capture all the detailed information available to a referring team. This is particularly concerning where there is dual diagnosis - such as substance misuse and mental health - given these are often complex cases. This is particularly the case where complex cases have not been referred into secondary mental health services and so do not have access to a care-coordinator who can oversee and understand the views of the various professionals treating and assisting an individual. I am concerned that the lack of such an integrated electronic system of medical and treatment records inhibits the effective sharing of information regarding patient safety and so increases the risk that information of significance regarding a risk to life will be lost between agencies and not sufficiently understood between all those managing risk. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care; Insufficient multi-disciplinary coordination in mental health care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of integrated electronic access to medical and treatment records between treating teams

Wider context from the report

“I am concerned that in cases where an individual is receiving treatment from alcohol and drug addiction services and treatment from the primary community mental health team that neither team is able to access the other teams records electronically. The lack of integrated electronic records between treating team means that important information regarding patient safety is not easily accessible between treating teams. Treating teams are reliant on referral letters which are necessarily limited and not always sufficient to capture all the detailed information available to a referring team. This is particularly concerning where there is dual diagnosis - such as substance misuse and mental health - given these are often complex cases. This is particularly the case where complex cases have not been referred into secondary mental health services and so do not have access to a care-coordinator who can oversee and understand the views of the various professionals treating and assisting an individual. I am concerned that the lack of such an integrated electronic system of medical and treatment records inhibits the effective sharing of information regarding patient safety and so increases the risk that information of significance regarding a risk to life will be lost between agencies and not sufficiently understood between all those managing risk. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Failure to reliably transfer medical records between healthcare organisations; Unreliable access to relevant clinical records for safe care; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enable two-way WCCIS information sharing between Swansea community mental health and drug and alcohol teams.

Verbatim wording from the response

“1. For Swansea based teams there is opportunity to share information between community mental health teams and drug and alcohol services via WCCIS which will allow 2 way sharing of all information in the WCCIS system relating to episodes of care both within community mental health services and drug and alcohol services. The technical changes to enable this will be completed within 10 working days and it is intended that this will be implemented week commencing 7th August 2023.”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 19 May 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further WCCIS rollout is on hold pending Welsh Government approval of National Programme Team recommendations.

Verbatim wording from the response

“The solution to this is intended to be the implementation of the Welsh Community Care Information System, (WCCIS) which is a national IT programme aimed at enabling the safe sharing of information between health and social care. This has been partially rolled out within the Health Board as part of the implementation of the solution within Swansea Local Authority. Further roll out within the Health Board is currently on hold pending the approval by Welsh Government of recommendations made within a Ministerial Advice Paper presented by the National Programme Team. The situation is complicated by the fact that only one of our Local Authority partners has chosen to implement WCCIS. The current deployment of the solution within SB UHB is managed by Swansea Local Authority who”

Source location

Response from Swansea Bay University Health Board
Page 1 · response
Published 19 May 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Local Authority must request and implement any amendments to WCCIS system functionality.

Verbatim wording from the response

“The solution to this is intended to be the implementation of the Welsh Community Care Information System, (WCCIS) which is a national IT programme aimed at enabling the safe sharing of information between health and social care. This has been partially rolled out within the Health Board as part of the implementation of the solution within Swansea Local Authority. Further roll out within the Health Board is currently on hold pending the approval by Welsh Government of recommendations made within a Ministerial Advice Paper presented by the National Programme Team. The situation is complicated by the fact that only one of our Local Authority partners has chosen to implement WCCIS. The current deployment of the solution within SB UHB is managed by Swansea Local Authority who”

Source location

Response from Swansea Bay University Health Board
Page 1 · response
Published 19 May 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Extend NPT and LPMHSS WCCIS access, introduce a search protocol, and enable staff to upload clinical records for community-service information sharing.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 19 May 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend NPT and LPMHSS WCCIS access, introduce a search protocol, and enable staff to upload clinical records for community-service information sharing.

Verbatim wording from the response

“2. For NPT based teams and LPMHSS the Health Board will extend access to WCCIS on a read only basis supported by a Standard Operating Protocol (SOP) for staff which requires them to search WCCIS for episodes of care when patients enter and move through the service. Staff will also be able to upload clinical records to the system which will enable information sharing with other community based services. It is intended that this will be implemented as from Monday 4th September 2023.”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 19 May 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026