PFD report

Sheila Elizabeth Steggles · Prevention of Future Deaths report

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Issued 10 Feb 2022•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure to recognise reduced mobility as a risk factor and take appropriate steps
  2. Failure to perform and document VTE risk assessments after reduced mobility from baseline
    Part of recurring concern: Unreliable documentation of safety risk assessments
  3. Failure of junior staff to seek senior advice about anticoagulation interactions before administration
    Part of recurring concern: Failure to escalate significant clinical concerns to appropriately senior clinicians
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Roll out face-to-face bite-size physical-health training across the Trust, including VTE and thrombolisation.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 February 2022.
  2. Action

    Use and build the SBAR tool in patient records during handovers and ward reviews to capture patient history, concerns and required escalation.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 February 2022.
  3. Action

    Update medical trainee, local and junior doctor induction materials to cover physical health emergencies, diagnostic overshadowing, VTE assessment, prophylaxis and escalation guidance.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 February 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise reduced mobility as a risk factor and take appropriate steps

Wider context from the report

“Irrespective of the reason for a person’s mobility reducing, if it does so and this is a known risk factor then notice must be taken of it and appropriate steps taken. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to perform and document VTE risk assessments after reduced mobility from baseline

Wider context from the report

“Medical staff should follow the Trust’s protocols and perform and document a VTE risk assessment when the reduction in mobility is reduced (from their baseline) even if it is not known if/ how long the reduction will continue. ”

Is this part of a recurring concern?

Yes — Unreliable documentation of safety risk assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of junior staff to seek senior advice about anticoagulation interactions before administration

Wider context from the report

“Junior staff should consult more senior staff if they are unsure of the effect that anti-coagulation will have on anti-psychotics or other medication and are thus concerned about administering this. ”

Is this part of a recurring concern?

Yes — Failure to escalate significant clinical concerns to appropriately senior clinicians.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of staff to be aware of patients’ relevant past medical history

Wider context from the report

“All staff should be aware of a patient’s relevant past medical history. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record specific review plans in care plans

Wider context from the report

“If a patient is to be reviewed then a specific plan should be placed on to the care plan so that everyone knows what is needed to be done. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient detail about patients in clinical notes

Wider context from the report

“All staff should raise concerns and if they have specific ones, document what these are in the clinical notes. Clinical notes should contain more detail about the patient since they are what is relied upon (with a verbal handover) to inform staff on later shifts. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document specific staff concerns in clinical notes

Wider context from the report

“All staff should raise concerns and if they have specific ones, document what these are in the clinical notes. Clinical notes should contain more detail about the patient since they are what is relied upon (with a verbal handover) to inform staff on later shifts. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out face-to-face bite-size physical-health training across the Trust, including VTE and thrombolisation.

Verbatim wording from the response

“All agency and bank staff will be offered the “3 Ps” training which covers “Prevent, Promote, Protect” – observations and assessment, health promotion and screening. This will be available to all staff from support worker to ward manager level, the format is a set of e-learning modules accompanied by a workbook. The physical health team are rolling out “bite size” training across the trust including focus on VTE and thrombolisation, this training will be face to face. We have set up a working group to work with our flexible working colleagues to support an education ‘passport’ for health workers which will include; acute and chronic conditions, NEWS2 (deteriorating patient), managing Insulin and use of protective personal equipment (infection control measures) amongst other subjects.”

Source location

2022-0042-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 14 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use and build the SBAR tool in patient records during handovers and ward reviews to capture patient history, concerns and required escalation.

Verbatim wording from the response

“Handover between junior Doctors and other medical staff will be underpinned by the Situation Background Assessment Recommendation (SBAR) framework. This will ensure that patient history, emerging concerns and necessary action including escalation where necessary are known, recorded and acted on. Inpatient wards across the organisation utilise and upload the SBAR tool into patient records to assist with ward reviews and handovers. The SBAR document is built upon at each handover, therefore building up a comprehensive history of the patient.”

Source location

2022-0042-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 14 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update medical trainee, local and junior doctor induction materials to cover physical health emergencies, diagnostic overshadowing, VTE assessment, prophylaxis and escalation guidance.

Verbatim wording from the response

“Actions taken above the recommendations within the internal review are primarily to address the gaps in junior Doctors understanding and prompts to escalate concerns regarding physical health. To this end the Medical Director for medical trainees will be updating the Trust induction to include physical health”

Source location

2022-0042-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 14 February 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Reinstate joint workshops with acute hospital colleagues to share physical-health learning and skills and promote networking.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 February 2022.
  2. 2

    Discuss with regional colleagues the expertise and communication challenges involved in managing serious physical-health conditions in mental-health hospitals.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 February 2022.
  3. 3

    Offer agency and bank staff 3 Ps training on observations, assessment, health promotion and screening through e-learning modules and workbooks.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 February 2022.
  4. 4

    Develop an education passport for flexible health workers covering physical-health conditions, NEWS2, insulin management and infection-control measures.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 February 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinstate joint workshops with acute hospital colleagues to share physical-health learning and skills and promote networking.

Verbatim wording from the response

“emergencies alongside the existing information on psychiatric emergencies. This includes being alert to the potential risk of diagnostic overshadowing. This will be replicated within the local induction and the junior Doctor handbook. This refresh includes the importance of VTE assessment and prompt action in respect of administering prophylaxis, as well as clear guidance on when to escalate concerns based on clinical findings. The Medical Director for junior Doctors will also be liaison with our acute hospital colleagues to reinstate the joint workshops held prior to the pandemic which shared learning and skills and promoted positive networking.”

Source location

2022-0042-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 14 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss with regional colleagues the expertise and communication challenges involved in managing serious physical-health conditions in mental-health hospitals.

Verbatim wording from the response

“The Chief Medical Director will be speaking to regional colleagues about the challenges a mental health hospital to manage serious physical health conditions. This is with a view to improving understanding of relevant expertise and core business leading to improvements in communication and collaborative working.”

Source location

2022-0042-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 14 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Offer agency and bank staff 3 Ps training on observations, assessment, health promotion and screening through e-learning modules and workbooks.

Verbatim wording from the response

“All agency and bank staff will be offered the “3 Ps” training which covers “Prevent, Promote, Protect” – observations and assessment, health promotion and screening. This will be available to all staff from support worker to ward manager level, the format is a set of e-learning modules accompanied by a workbook. The physical health team are rolling out “bite size” training across the trust including focus on VTE and thrombolisation, this training will be face to face. We have set up a working group to work with our flexible working colleagues to support an education ‘passport’ for health workers which will include; acute and chronic conditions, NEWS2 (deteriorating patient), managing Insulin and use of protective personal equipment (infection control measures) amongst other subjects.”

Source location

2022-0042-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 14 February 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an education passport for flexible health workers covering physical-health conditions, NEWS2, insulin management and infection-control measures.

Verbatim wording from the response

“All agency and bank staff will be offered the “3 Ps” training which covers “Prevent, Promote, Protect” – observations and assessment, health promotion and screening. This will be available to all staff from support worker to ward manager level, the format is a set of e-learning modules accompanied by a workbook. The physical health team are rolling out “bite size” training across the trust including focus on VTE and thrombolisation, this training will be face to face. We have set up a working group to work with our flexible working colleagues to support an education ‘passport’ for health workers which will include; acute and chronic conditions, NEWS2 (deteriorating patient), managing Insulin and use of protective personal equipment (infection control measures) amongst other subjects.”

Source location

2022-0042-Response-from-Hellesdon-Hospital_Published
Page 2 · response
Published 14 February 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026