PFD report

Najib Ahmed NAAGI · Prevention of Future Deaths report

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Issued 19 May 2026•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to conduct patient observations at scheduled times
    Part of recurring concern: Unreliable patient observation arrangements
  2. Failure to provide accurate evidence in court
  3. Failure to accurately and contemporaneously record patient observations
    Part of recurring concern: Unreliable recording of required observations in care and custody
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Amend the supportive observations policy and observation form to require and record each patient’s exact observation time.

    Stated by North London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 July 2026.
  2. Action

    Share learning from the case across inpatient services and management teams, and remind staff of responsibilities when providing evidence.

    Stated by North London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 July 2026.
  3. Action

    Monitor observation practice and documentation through audits, quality visits, safety huddles, senior reviews, and governance reporting.

    Stated by North London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 July 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The Trust did not endorse treating later observations as correcting missed observations; the information offered a possible explanation for the worker’s timing error.

    Stated by North London NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct patient observations at scheduled times

Wider context from the report

“The clinical support worker who had been tasked with conducting Mr Naagi’s observations recorded that she had observed Mr Naagi at the following times: • 4.30am • 5.30am • 6.30am She reiterated that in her statement and in her oral evidence at inquest. She did not volunteer the fact that her record was wrong. It was only when I put it to her in quite robust terms that she accepted this. In fact, the ward CCTV showed that she looked through the observation panel at the following times: • 4.48am • 6.18am Thus, the record she made did not reflect the actions she took. The consequences of this are as follows: 1. A patient’s medical record was wrong. Any healthcare professional seeking to understand when Mr Naagi had been observed to be well by reading the record would have been given the wrong information. 2. The fact that this record was wrong casts doubt on the remainder of the record, both in terms of this individual (was he actually well at the times recorded?) and the other patients (were they observed when the record indicates that they were observed?). 3. The court was misled. Observations should be conducted when they are meant to be conducted, but if they are not then this fact must be recorded contemporaneously. It was put to me by the trust’s solicitor that because the clinical support worker later looked through the observation panel at 6.36am, this meant that the number of observations recorded was accurate and so the later observation somehow made good the lack of earlier observation and corrected the wrong recording. That is simply not the case. Proper patient care demands that patient records are accurate and not in any way fabricated. Regarding the giving of inaccurate evidence in court, this may amount to a contempt of court, it may amount to perjury, it may be punishable by a fine or even by a term of imprisonment. For your patients, it obstructs learning from deaths. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide accurate evidence in court

Wider context from the report

“The clinical support worker who had been tasked with conducting Mr Naagi’s observations recorded that she had observed Mr Naagi at the following times: • 4.30am • 5.30am • 6.30am She reiterated that in her statement and in her oral evidence at inquest. She did not volunteer the fact that her record was wrong. It was only when I put it to her in quite robust terms that she accepted this. In fact, the ward CCTV showed that she looked through the observation panel at the following times: • 4.48am • 6.18am Thus, the record she made did not reflect the actions she took. The consequences of this are as follows: 1. A patient’s medical record was wrong. Any healthcare professional seeking to understand when Mr Naagi had been observed to be well by reading the record would have been given the wrong information. 2. The fact that this record was wrong casts doubt on the remainder of the record, both in terms of this individual (was he actually well at the times recorded?) and the other patients (were they observed when the record indicates that they were observed?). 3. The court was misled. Observations should be conducted when they are meant to be conducted, but if they are not then this fact must be recorded contemporaneously. It was put to me by the trust’s solicitor that because the clinical support worker later looked through the observation panel at 6.36am, this meant that the number of observations recorded was accurate and so the later observation somehow made good the lack of earlier observation and corrected the wrong recording. That is simply not the case. Proper patient care demands that patient records are accurate and not in any way fabricated. Regarding the giving of inaccurate evidence in court, this may amount to a contempt of court, it may amount to perjury, it may be punishable by a fine or even by a term of imprisonment. For your patients, it obstructs learning from deaths. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accurately and contemporaneously record patient observations

Wider context from the report

“The clinical support worker who had been tasked with conducting Mr Naagi’s observations recorded that she had observed Mr Naagi at the following times: • 4.30am • 5.30am • 6.30am She reiterated that in her statement and in her oral evidence at inquest. She did not volunteer the fact that her record was wrong. It was only when I put it to her in quite robust terms that she accepted this. In fact, the ward CCTV showed that she looked through the observation panel at the following times: • 4.48am • 6.18am Thus, the record she made did not reflect the actions she took. The consequences of this are as follows: 1. A patient’s medical record was wrong. Any healthcare professional seeking to understand when Mr Naagi had been observed to be well by reading the record would have been given the wrong information. 2. The fact that this record was wrong casts doubt on the remainder of the record, both in terms of this individual (was he actually well at the times recorded?) and the other patients (were they observed when the record indicates that they were observed?). 3. The court was misled. Observations should be conducted when they are meant to be conducted, but if they are not then this fact must be recorded contemporaneously. It was put to me by the trust’s solicitor that because the clinical support worker later looked through the observation panel at 6.36am, this meant that the number of observations recorded was accurate and so the later observation somehow made good the lack of earlier observation and corrected the wrong recording. That is simply not the case. Proper patient care demands that patient records are accurate and not in any way fabricated. Regarding the giving of inaccurate evidence in court, this may amount to a contempt of court, it may amount to perjury, it may be punishable by a fine or even by a term of imprisonment. For your patients, it obstructs learning from deaths. ”

Is this part of a recurring concern?

Yes — Unreliable recording of required observations in care and custody.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the supportive observations policy and observation form to require and record each patient’s exact observation time.

Verbatim wording from the response

“As explained, the Trust recognises that the existing observation record form does not support staff to record observations contemporaneously. As a result, the Supportive Observations Policy has been amended to state that ‘staff must record the exact time that each patient is observed on every check, rather than relying solely on the hourly observation column. Accurate timings provide an auditable record of when observations took place and are essential for patient safety, incident investigations, CCTV reviews and other reviews of care. Recording a time that does not reflect when the observation occurred may constitute falsification of records and could result in disciplinary action’. In conjunction, the general observation form has been amended to allow staff to record the exact time they check each patient.”

Source location

Response from North London NHS Foundation Trust
Page 4 · response
Published 17 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the case across inpatient services and management teams, and remind staff of responsibilities when providing evidence.

Verbatim wording from the response

“To reinforce a culture of openness, transparency, and accountability at all times, learning from this case has been shared across all inpatient services and management teams. In addition, staff have been reminded of their professional responsibilities when providing witness statements and evidence during investigations and legal processes.”

Source location

Response from North London NHS Foundation Trust
Page 4 · response
Published 17 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor observation practice and documentation through audits, quality visits, safety huddles, senior reviews, and governance reporting.

Verbatim wording from the response

“Compliance with observation practice and documentation standards will be reviewed through monthly observation audits, Matron quality visits and daily safety huddles, out-of-hours senior manager reviews and reporting through the Care Group Quality and Safety governance structure. Any themes and findings will be escalated further through the Trust’s governance arrangements where required.”

Source location

Response from North London NHS Foundation Trust
Page 3 · response
Published 17 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review observation competency compliance across substantive and temporary staff.

Verbatim wording from the response

“As part of the investigation undertaken by NHSP, the CCTV was reviewed. This shows that no observations were conducted at 05:30. The Trust understands the importance of observations to support safe, person-centred care and the formulation of risk assessment. The Trust has reviewed observation competency compliance across substantive and temporary staff and has reinforced the requirement that all staff undertaking supportive observations complete observation training, competency assessment, and ward induction before undertaking observation duties.”

Source location

Response from North London NHS Foundation Trust
Page 3 · response
Published 17 July 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce requirements for observation training, competency assessment, and ward induction before staff undertake observation duties.

Verbatim wording from the response

“As part of the investigation undertaken by NHSP, the CCTV was reviewed. This shows that no observations were conducted at 05:30. The Trust understands the importance of observations to support safe, person-centred care and the formulation of risk assessment. The Trust has reviewed observation competency compliance across substantive and temporary staff and has reinforced the requirement that all staff undertaking supportive observations complete observation training, competency assessment, and ward induction before undertaking observation duties.”

Source location

Response from North London NHS Foundation Trust
Page 3 · response
Published 17 July 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust did not endorse treating later observations as correcting missed observations; the information offered a possible explanation for the worker’s timing error.

Verbatim wording from the response

“The Trust acknowledges that there are no circumstances in which the completion of an observation at 06:18 can ever be interpreted to represent the completion of an observation required at 05:30 and nowhere in Trust policy is this accepted to represent acceptable practice. By referring the court to the number of observations completed, the Trust’s Solicitor was not seeking to suggest that the Trust endorses any such approach, or in any way makes light of this situation. This information was provided only to offer a possible”

Source location

Response from North London NHS Foundation Trust
Page 4 · response
Published 17 July 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing procedures ensure suspected dishonesty is investigated and referred to regulators, DBS or police, preventing continued risk to patient safety.

Verbatim wording from the response

“As explained at the outset of this Response, the Trust fully accepts the gravity of this situation and that incidents involving significant departures from professional standards of conduct and / or, most significantly, dishonesty can have regulatory and / or legal consequences. Please be assured that the Trust has in place procedures to ensure that, following appropriate investigation, where incidents of this nature are established or strongly suspected referrals to regulators, the DBS and / or the police are completed as required. This is to ensure that conduct of this nature is appropriately sanctioned and does not represent a continued risk to patient safety.”

Source location

Response from North London NHS Foundation Trust
Page 5 · response
Published 17 July 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026