PFD report

Peter PETTITT · Prevention of Future Deaths report

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Issued 2 Apr 2026•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised7

  1. Lack of formal assured training arrangements for commissioned care
  2. Failure to raise medication non-compliance concerns with relevant healthcare and commissioning functions
  3. Inadequate support for medication management
    Part of recurring concern: Unreliable support for patients taking prescribed medication
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Review and update catheter-care policies and procedures for safe, consistent practice.

    Stated by Multi-Care Community Services Suffolk LtdStated completedThe respondent said that this action was complete when they made their response on 10 April 2026.
  2. Action

    Implement and operate a digital care-recording system with management monitoring, automated alerts and audit capability.

    Stated by Multi-Care Community Services Suffolk LtdStated completedThe respondent said that this action was complete when they made their response on 10 April 2026.
  3. Action

    Commission and maintain a quarterly programme of external audits and service reviews for independent scrutiny.

    Stated by Multi-Care Community Services Suffolk LtdStated in progressThe respondent said that this action was in progress when they made their response on 10 April 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of formal assured training arrangements for commissioned care

Wider context from the report

“Training material and records provided to the Court suggested that no formal, assured training arrangements were in place to deliver the commissioned care to Mr. PETTITT. Evidence of subsequent actions following Mr. PETTITT’s death provided no confidence to the Court that inadequacies in training, assurance and management identified at the time of Mr. PETTITT’s death have subsequently been addressed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to raise medication non-compliance concerns with relevant healthcare and commissioning functions

Wider context from the report

“In addition to poor record keeping, evidence heard during the Inquest raised concerns as to the adequacy of the support provided to Mr. PETTITT in the management of his medication. Stockpiles of medication were found at the residence clearly reflecting a lack of compliance by Mr. PETTITT in his medication regimen; support to Mr. PETTITT in medication management was a service Multi-Care Community Services Suffolk were commissioned to provide. No formal concern in relation to non-compliance with medication was raised by Multi-Care Community Services Suffolk with either the commissioning authority (Suffolk County Council), or Mr. PETTITT’s General Practice. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate support for medication management

Wider context from the report

“In addition to poor record keeping, evidence heard during the Inquest raised concerns as to the adequacy of the support provided to Mr. PETTITT in the management of his medication. Stockpiles of medication were found at the residence clearly reflecting a lack of compliance by Mr. PETTITT in his medication regimen; support to Mr. PETTITT in medication management was a service Multi-Care Community Services Suffolk were commissioned to provide. No formal concern in relation to non-compliance with medication was raised by Multi-Care Community Services Suffolk with either the commissioning authority (Suffolk County Council), or Mr. PETTITT’s General Practice. ”

Is this part of a recurring concern?

Yes — Unreliable support for patients taking prescribed medication.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate catheter management support

Wider context from the report

“Mr. PETTITT’s catheter management, both in terms of day-time changing and support to fitting of a night time catheter, were part of the services Multi-Care Community Services Suffolk were commissioned to provide. The Inquest heard evidence that catheter management for Mr. PETTITT was poor, with periods of days, possibly longer, where there was an absence of catheter support provided to Mr. PETTITT. It is possible that Mr. Pettit did not receive support in relation to his night-time catheter changes for several months. ”

Is this part of a recurring concern?

Yes — Unreliable management of urinary catheters.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate recording of care attendances and actions taken

Wider context from the report

“Record keeping relating to the Suffolk County Council commissioned care provided to Mr. PETTITT was found to be inadequate, with significant gaps in records relating to frequency of attendances and details of actions taken during any attendance. The effect of these gaps in the records meant that there was no evidence carers had attended, nor undertaken commissioned care support actions for Mr. PETTITT, including assistance with medication and catheter management for periods of time extending up to several days. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate management of commissioned care services

Wider context from the report

“Training material and records provided to the Court suggested that no formal, assured training arrangements were in place to deliver the commissioned care to Mr. PETTITT. Evidence of subsequent actions following Mr. PETTITT’s death provided no confidence to the Court that inadequacies in training, assurance and management identified at the time of Mr. PETTITT’s death have subsequently been addressed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate assurance of commissioned care services

Wider context from the report

“Training material and records provided to the Court suggested that no formal, assured training arrangements were in place to deliver the commissioned care to Mr. PETTITT. Evidence of subsequent actions following Mr. PETTITT’s death provided no confidence to the Court that inadequacies in training, assurance and management identified at the time of Mr. PETTITT’s death have subsequently been addressed. ”

Is this part of a recurring concern?

Yes — Inadequate assurance and review of commissioned care services and care packages.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update catheter-care policies and procedures for safe, consistent practice.

Verbatim wording from the response

“Multi-Care also reviewed and updated its catheter care policies and procedures to ensure safe and consistent practice across the organisation.”

Source location

Response from Multi-Care Community Services Suffolk
Page 2 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and operate a digital care-recording system with management monitoring, automated alerts and audit capability.

Verbatim wording from the response

“To strengthen record-keeping standards and improve oversight, Multi-Care transitioned from a paper-based record-keeping system to a digital care recording system (Access). This was implemented immediately following the incident and remains fully operational.”

Source location

Response from Multi-Care Community Services Suffolk
Page 1 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and maintain a quarterly programme of external audits and service reviews for independent scrutiny.

Verbatim wording from the response

“To further strengthen independent scrutiny, Multi-Care Community Services Suffolk Ltd. commissioned external audits and service reviews. These reviews include ongoing involvement and oversight from Daniel Joy (Suffolk County Council Commissioning and Contracts Officer, Strategic Commissioning & Contract Management Adult & Community Services). Additionally, they conducted a PAMMS inspection on the 9th of April 2025, which resulted in a "Good" standard rating. This followed up on a document review from the 30th of March 2026, which resulted in good feedback.”

Source location

Response from Multi-Care Community Services Suffolk
Page 3 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mandatory catheter-care training and competency assessment covering procedures, infection recognition, output monitoring, escalation and documentation.

Verbatim wording from the response

“Mandatory catheter care training has been provided to all relevant staff and includes:”

Source location

Response from Multi-Care Community Services Suffolk
Page 2 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement weekly governance meetings and strengthened supervision, performance management, auditing, competency review, senior oversight and stakeholder feedback processes.

Verbatim wording from the response

“Multi-Care has significantly strengthened management oversight and governance arrangements to ensure sustained improvement and organisational learning.”

Source location

Response from Multi-Care Community Services Suffolk
Page 3 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review quality-assurance reporting directly at Board level to maintain accountability for care quality and compliance.

Verbatim wording from the response

“Quality assurance reporting is now reviewed directly by the Board of Directors to ensure accountability and sustained oversight of care quality and compliance.”

Source location

Response from Multi-Care Community Services Suffolk
Page 3 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct ongoing medication safety monitoring through spot checks, audits, observations, supervision and competency reassessment.

Verbatim wording from the response

“To ensure continued compliance, Multi-Care now conducts:”

Source location

Response from Multi-Care Community Services Suffolk
Page 2 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain regular catheter-care competency oversight through supervision, observational checks, refresher training, spot checks and monthly supervision.

Verbatim wording from the response

“Competency assessments are conducted following training and reviewed regularly through supervision and observational practice checks.”

Source location

Response from Multi-Care Community Services Suffolk
Page 2 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit care records and care-plan activities, addressing identified concerns and non-compliance.

Verbatim wording from the response

“Following the incident, Multi-Care undertook a full audit of all care records and care plan activities across the service. Any concerns or areas of non-compliance identified during the audit process were addressed immediately.”

Source location

Response from Multi-Care Community Services Suffolk
Page 1 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete mandatory medication-administration refresher training and competency assessments for care staff.

Verbatim wording from the response

“All care staff have completed mandatory refresher training and competency assessments relating to medication administration. The training includes:”

Source location

Response from Multi-Care Community Services Suffolk
Page 2 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement standardised documentation procedures for accurate records, fluid-balance monitoring, escalation and consistent record standards.

Verbatim wording from the response

“In addition, Multi-Care has introduced standardised documentation processes to ensure:”

Source location

Response from Multi-Care Community Services Suffolk
Page 1 · response
Published 10 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review, update and communicate medication-management policies, including compliance and escalation requirements.

Verbatim wording from the response

“Multi-Care reviewed and updated all medication management policies and procedures following the incident. These revised policies were communicated to all staff, with clear expectations regarding compliance and escalation procedures.”

Source location

Response from Multi-Care Community Services Suffolk
Page 2 · response
Published 10 April 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026