PFD report

Kallum Josh REED · Prevention of Future Deaths report

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Issued 5 Feb 2026•West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure of mental health professionals to work collaboratively to find a safe crisis-care solution
    Part of recurring concern: Inadequate 24-hour mental health crisis supportPart of recurring concern: Insufficient multi-disciplinary coordination in mental health carePart of recurring concern: Unreliable coordination of mental health crisis responses
  2. Unacceptably long waits for ASD and ADHD referrals, assessments and diagnoses
    Part of recurring concern: Failure to provide timely adult ADHD assessment and treatmentPart of recurring concern: Unreliable access to timely autism assessment
  3. No route to access halfway-house care except via the crisis team
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Monitor delivery and waiting lists through robust monitoring and quality-assurance measures.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.
  2. Action

    Pilot trusted assessments for Ealing referrals to the crisis, assessment and home treatment team.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 February 2026.
  3. Action

    Commission additional private-provider capacity for adult autism diagnostic assessments.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Adult ADHD assessments are outside the Trust’s commissioned remit, so it cannot respond on this matter.

    Stated by West London NHS TrustOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of mental health professionals to work collaboratively to find a safe crisis-care solution

Wider context from the report

“(2) The second concern is that the court was told that the "crisis team" gate-keep referrals into their service, notwithstanding that referral requests can often arise from psychiatry liaison and/or the community psychiatric team who have deep knowledge of the patient and have conducted their own detailed assessments. The care planning in Kallum's case advised him to contact the single point of access (who had rejected referral back to the crisis team in the weeks preceding the death), to present to ED (which he did but was discharged home to remain under the community team). The pathways essentially failed as the crisis team still able to reject the referral, thus effectively closing down an avenue for ongoing close care and communication as the crisis presentation continued. The Trust's internal report concluded that Kallum should have been assessed in person and probably should have been accepted back by the crisis team, but in court this conclusion was contested by the service manager. His evidence was that the crisis team was not appropriate for Kallum and the community team should continue the care. This re-emphasised the challenges faced by patients seeking crisis care as the Trust's own professionals were not in agreement or working collaboratively to find a safe solution. The situation appears not to have changed in the 12 months following this death. There appears to be no route to access the "half way house" provisions of care unless via the crisis team and so these were not offered or discussed with Kallum or his family who were trying to care for him. I am therefore raising this concern with the WLNHS Trust ”

Is this part of a recurring concern?

Yes — Inadequate 24-hour mental health crisis support; Insufficient multi-disciplinary coordination in mental health care; Unreliable coordination of mental health crisis responses.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unacceptably long waits for ASD and ADHD referrals, assessments and diagnoses

Wider context from the report

“(1) The first concern is the "unacceptably long wait" for referrals, assessments and diagnoses of ASD and ADHD. The court was told that demand is continuing to outstrip the services ability to cope; services are outsourced to private providers but there are still unacceptable delays. This impacts the provision of care, the provision of appropriate medication, providing the individuals with insight and understanding of their own presentations and the provision of professional support. In Kallum's case this contributed to the factors that caused his death. I am therefore raising this concern with the Minister for the DHSC and the WLNHS Trust ”

Is this part of a recurring concern?

Yes — Failure to provide timely adult ADHD assessment and treatment; Unreliable access to timely autism assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

No route to access halfway-house care except via the crisis team

Wider context from the report

“(2) The second concern is that the court was told that the "crisis team" gate-keep referrals into their service, notwithstanding that referral requests can often arise from psychiatry liaison and/or the community psychiatric team who have deep knowledge of the patient and have conducted their own detailed assessments. The care planning in Kallum's case advised him to contact the single point of access (who had rejected referral back to the crisis team in the weeks preceding the death), to present to ED (which he did but was discharged home to remain under the community team). The pathways essentially failed as the crisis team still able to reject the referral, thus effectively closing down an avenue for ongoing close care and communication as the crisis presentation continued. The Trust's internal report concluded that Kallum should have been assessed in person and probably should have been accepted back by the crisis team, but in court this conclusion was contested by the service manager. His evidence was that the crisis team was not appropriate for Kallum and the community team should continue the care. This re-emphasised the challenges faced by patients seeking crisis care as the Trust's own professionals were not in agreement or working collaboratively to find a safe solution. The situation appears not to have changed in the 12 months following this death. There appears to be no route to access the "half way house" provisions of care unless via the crisis team and so these were not offered or discussed with Kallum or his family who were trying to care for him. I am therefore raising this concern with the WLNHS Trust ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Crisis team gatekeeping and rejection of referrals for crisis care

Wider context from the report

“(2) The second concern is that the court was told that the "crisis team" gate-keep referrals into their service, notwithstanding that referral requests can often arise from psychiatry liaison and/or the community psychiatric team who have deep knowledge of the patient and have conducted their own detailed assessments. The care planning in Kallum's case advised him to contact the single point of access (who had rejected referral back to the crisis team in the weeks preceding the death), to present to ED (which he did but was discharged home to remain under the community team). The pathways essentially failed as the crisis team still able to reject the referral, thus effectively closing down an avenue for ongoing close care and communication as the crisis presentation continued. The Trust's internal report concluded that Kallum should have been assessed in person and probably should have been accepted back by the crisis team, but in court this conclusion was contested by the service manager. His evidence was that the crisis team was not appropriate for Kallum and the community team should continue the care. This re-emphasised the challenges faced by patients seeking crisis care as the Trust's own professionals were not in agreement or working collaboratively to find a safe solution. The situation appears not to have changed in the 12 months following this death. There appears to be no route to access the "half way house" provisions of care unless via the crisis team and so these were not offered or discussed with Kallum or his family who were trying to care for him. I am therefore raising this concern with the WLNHS Trust ”

Is this part of a recurring concern?

Yes — Unreliable crisis team care provision.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor delivery and waiting lists through robust monitoring and quality-assurance measures.

Verbatim wording from the response

“Having successfully obtained additional interim funding we have commissioned a private partner provider to provide additional autism diagnostics capacity, and we are on schedule to reduce our waiting list to under twelve months by the end of March 2026 and to reduce this further to under six months by the summer of 2026. Robust monitoring and quality assurance measures are in place to track delivery and monitor waiting lists. In tandem with this we are working on our internal pathways, to ensure that these are more streamlined and productive. Finally, whilst we have received non-recurrent resources, we”

Source location

2026-0061 - Response from West London NHS Trust
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot trusted assessments for Ealing referrals to the crisis, assessment and home treatment team.

Verbatim wording from the response

“As part of the work flowing from this reorganisation, and to maximise benefits arising from this organisational change, the Trust decided that integrated pathways and whole person care would be a key element of the Trust Quality Priorities for 2025-2028 (supporting a refreshed Clinical Strategy). As part of this work and directly linked to your”

Source location

2026-0061 - Response from West London NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission additional private-provider capacity for adult autism diagnostic assessments.

Verbatim wording from the response

“Having successfully obtained additional interim funding we have commissioned a private partner provider to provide additional autism diagnostics capacity, and we are on schedule to reduce our waiting list to under twelve months by the end of March 2026 and to reduce this further to under six months by the summer of 2026. Robust monitoring and quality assurance measures are in place to track delivery and monitor waiting lists. In tandem with this we are working on our internal pathways, to ensure that these are more streamlined and productive. Finally, whilst we have received non-recurrent resources, we”

Source location

2026-0061 - Response from West London NHS Trust
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a Clinical Lead to support trusted-assessment changes and improvements across the relevant Ealing services.

Verbatim wording from the response

“To fully support this roll-out, we have adjusted the management portfolios in Ealing and brought the Psychiatry Liaison and CAHTT teams together under a single new senior manager with previous experience of working within a trusted assessment framework. We have also recruited a new Clinical Lead who will work across the same portfolio to support the new service manager and implement all necessary changes and improvements supporting the medical staff. This interface and smooth transition remain a priority for the Clinical and Associate Directors within the borough.”

Source location

2026-0061 - Response from West London NHS Trust
Page 4 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bring Ealing Psychiatry Liaison and crisis teams under a single senior manager.

Verbatim wording from the response

“To fully support this roll-out, we have adjusted the management portfolios in Ealing and brought the Psychiatry Liaison and CAHTT teams together under a single new senior manager with previous experience of working within a trusted assessment framework. We have also recruited a new Clinical Lead who will work across the same portfolio to support the new service manager and implement all necessary changes and improvements supporting the medical staff. This interface and smooth transition remain a priority for the Clinical and Associate Directors within the borough.”

Source location

2026-0061 - Response from West London NHS Trust
Page 4 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree with commissioners that adult autism assessment capacity will be augmented.

Verbatim wording from the response

“have also now agreed with commissioners that the previously commissioned service was insufficient and will be augmented. The commitment of our commissioners to expand the service will be critical if we are to deliver shorter waiting times on a sustainable footing.”

Source location

2026-0061 - Response from West London NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Streamline and improve internal adult autism assessment pathways.

Verbatim wording from the response

“Having successfully obtained additional interim funding we have commissioned a private partner provider to provide additional autism diagnostics capacity, and we are on schedule to reduce our waiting list to under twelve months by the end of March 2026 and to reduce this further to under six months by the summer of 2026. Robust monitoring and quality assurance measures are in place to track delivery and monitor waiting lists. In tandem with this we are working on our internal pathways, to ensure that these are more streamlined and productive. Finally, whilst we have received non-recurrent resources, we”

Source location

2026-0061 - Response from West London NHS Trust
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a borough-based mental-health service structure to support integrated, less fragmented care.

Verbatim wording from the response

“From April 2025, the Trust moved from a service-line to a borough-based structure. This means that all mental health services are now managed within the borough rather than the previous model which saw all inpatient, all community, all liaison and talking therapies teams managed across the three directorates based on functional similarities. This change ensures that the organisation’s structure better supports integration of care and aims to reduce fragmentation for individuals whose care pathways previously spanned multiple service lines. The new structure supports more joined-up working within boroughs and stronger relationships with partners (both internal and external to the organisation) in place-based systems within the local areas.”

Source location

2026-0061 - Response from West London NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide universal access to urgent mental health helplines through NHS 111 and alternative crisis services.

Verbatim wording from the response

“More widely Government has been working to build more robust crisis care pathways across all ages ensuring that people in mental health crisis have access to timely and appropriate support. Key developments include:”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest up to £120 million to expand mental health emergency departments to 85.

Verbatim wording from the response

“• Investing up to £120m to bring the number of mental health emergency departments up to 85. Mental Health Emergency Departments will provide reactive, short term intensive support for people in acute MH crisis as an alternative to A&E. Mental Health Emergency Departments, or Crisis Assessment Centres, are specialist NHS services that operate alongside emergency departments to provide access to high quality, safe and compassionate care for those in mental health crisis. Crisis Assessment Centres will be usually accessed via self-referral, direct referral from other UEC mental health services, or ‘a walk-in’ where patients choose to do so.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transform mental health services into community-based mental health centres bringing crisis services and short-stay beds together.

Verbatim wording from the response

“To help ensure that fewer people reach a point of crisis, the government is transforming mental health services into community-based mental health centres, building on existing pilots. These centres will bring together a range of community mental health services under one roof, including crisis services and short-stay beds, improving continuity of care. This reduces fragmentation in service delivery and patient experience, which contributes to longer waiting times and lower patient satisfaction.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in training professionals in autism and ADHD diagnostic assessment.

Verbatim wording from the response

“While I acknowledge that there is still more to do, I can report that waiting times for assessment for potential autism in adults have fallen in the past twelve months nationally across ICB catchment areas. We believe that this progress has been aided by the ‘Right to Choose’ pathway provided by ICBs which gives patients in England the right to choose which NHS-commissioned provider they are referred to for a first outpatient appointment for ASD (and ADHD) diagnostic assessment, allowing people to access providers offering shorter waiting times. Over the last 2 years NHSE has also invested in training a range of professionals in diagnostic assessment.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adult ADHD assessments are outside the Trust’s commissioned remit, so it cannot respond on this matter.

Verbatim wording from the response

“The Trust is not the commissioned provider for adult ADHD assessments in any of our boroughs and therefore cannot respond on this matter. This would best be addressed to the NW London Integrated Care Board as the commissioner.”

Source location

2026-0061 - Response from West London NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for adult ADHD assessments rests with the North West London Integrated Care Board as commissioner.

Verbatim wording from the response

“The Trust is not the commissioned provider for adult ADHD assessments in any of our boroughs and therefore cannot respond on this matter. This would best be addressed to the NW London Integrated Care Board as the commissioner.”

Source location

2026-0061 - Response from West London NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

West London NHS Trust is handling the specific local issues arising from Kallum’s death and responding separately to the report.

Verbatim wording from the response

“In terms of the specific local issues that resulted in Kallum slipping between the gaps and not receiving the potentially life-saving care he needed, I understand that West London NHS Trust has undertaken a Patient Safety Incident Investigation to learn important lessons from this event, which I welcome. I believe that they are responding separately to your report.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrated care boards are responsible for providing appropriate local autism services in line with relevant NICE guidelines.

Verbatim wording from the response

“It is the responsibility of integrated care boards (ICBs) to make available appropriate provision to meet the health and care needs of their local population, including provision of autism services, in line with relevant National Institute for Health and Care Excellence (NICE) guidelines.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 2 · response
Published 10 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Strengthen PSII feedback processes so concerns are addressed before reports and recommendations are finalised.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 February 2026.
  2. 2

    Promote understanding across services that PSII learning and change require openness and implementation of recommendations.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 February 2026.
  3. 3

    Launch an independent review of prevalence and support for mental health conditions, ADHD and autism.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.
  4. 4

    Roll out Mental Health Response Vehicles nationally.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 10 February 2026.
  5. 5

    Transform crisis support to provide access by text.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 10 February 2026.
  6. 6

    Establish full national coverage of 24/7 liaison mental health teams in general acute hospitals.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.
  7. 7

    Provide 33 new or improved health-based places of safety for people detained by police.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen PSII feedback processes so concerns are addressed before reports and recommendations are finalised.

Verbatim wording from the response

“Your concern has highlighted a need to strengthen our processes at the point where investigators provide feedback to involved teams, ensuring that any concerns or disagreements are identified and addressed before the report and recommendations are finalised. This improvement work is already being implemented and will include a focus on the implementation of learning and the significance of the service flexibility and openness to change. We anticipate completion of the first tranche of this learning by May 2025 but appreciate it is an ongoing learning need.”

Source location

2026-0061 - Response from West London NHS Trust
Page 5 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote understanding across services that PSII learning and change require openness and implementation of recommendations.

Verbatim wording from the response

“recommendations are given the status necessary to implement required changes. We continue to work across services to promote the understanding that change and learning following a PSII is a fundamental part of being an evolving, learning and improving organisation.”

Source location

2026-0061 - Response from West London NHS Trust
Page 5 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch an independent review of prevalence and support for mental health conditions, ADHD and autism.

Verbatim wording from the response

“The Secretary of State announced on 4th December the launch of an Independent Review into Prevalence and Support for Mental Health Conditions, ADHD and Autism. This independent review will inform our approach to enabling people with ADHD and autistic people to have the right support in place to enable them to live well in their communities.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out Mental Health Response Vehicles nationally.

Verbatim wording from the response

“More widely Government has been working to build more robust crisis care pathways across all ages ensuring that people in mental health crisis have access to timely and appropriate support. Key developments include:”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transform crisis support to provide access by text.

Verbatim wording from the response

“More widely Government has been working to build more robust crisis care pathways across all ages ensuring that people in mental health crisis have access to timely and appropriate support. Key developments include:”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish full national coverage of 24/7 liaison mental health teams in general acute hospitals.

Verbatim wording from the response

“• Full national coverage of 24/7 liaison mental health teams in general acute hospitals.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide 33 new or improved health-based places of safety for people detained by police.

Verbatim wording from the response

“• As part of the £150million of capital investment made available in recent years for urgent and emergency care mental health pathways, there are now 33 new or improved health-based places of safety providing a safe space for people detained by the police and supporting timely handovers from police to healthcare staff.”

Source location

2026-0061 - Response from Department of Health and Social Care
Page 3 · response
Published 10 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026