PFD report

Mia Louise Gauci-Lamport · Prevention of Future Deaths report

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Issued 14 Oct 2024•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
11

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised11

  1. Lack of specialist NHS paediatric neuro-consultant oversight
  2. Failure to maintain comprehensive, understandable, accurate and contemporaneous medical records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Failure to undertake regular Paediatric Early Warning Score assessments
    Part of recurring concern: Unreliable clinical Early Warning Score systems for deteriorationPart of recurring concern: Unreliable paediatric early warning score (PEWS) systems
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.16

  1. Action

    Maintain clear, individualised, regularly updated care plans aligned with Paediatric Early Warning Scores and audit their implementation.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 14 October 2024.
  2. Action

    Implement and embed a shift handover protocol communicating required supervision and observations and recording the preceding shift’s clinical observations.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 14 October 2024.
  3. Action

    Align frequency-of-monitoring policy and clinical guidelines with national best practice through wider consultation and critique.

    Stated by The Children's TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 October 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.7

  1. Position

    Strengthened monitoring policies, audits and governance arrangements were considered sufficient to address risks concerning night-time observations and safe care.

    Stated by Care Quality CommissionExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of specialist NHS paediatric neuro-consultant oversight

Wider context from the report

“2. Medical Care provided to Mia Mia’s medical records at TCT were neither comprehensive nor easy to understand and did not conform to the expected standard in NHS general or hospital practice to ensure accurate and contemporaneous medical care was being reviewed and documented. Mia was a ‘looked after’ child with complex and challenging health needs and could not contribute or make decisions for herself. The independent investigator found regular PEWS (Paediatric Early Warning Scores) assessments were not undertaken to ensure Mia’s well-being despite it being within her care plan. There was no documented evidence that a multidisciplinary clinical review was regularly, if at all, undertaken to ensure Mia’s risk was regularly assessed, appropriate monitoring was in place, and care provision was meeting her needs. Mia was reviewed by a ‘privately-funded’ consultant employed by but working independently of Great Ormond Street Children’s Hospital as and when requested by the medical staff at TCT. The consultant had no terms of reference and did not take responsibility for Mia’s ongoing care and was consulted only in relation to adjustments in her medication for seizure control. Due to financial constraints the consultant’s service level agreement was temporarily terminated and not available from April to October 2023. In this context, Mia was not under a specialist NHS paediatric neuro-consultant to ensure her ongoing medical needs conformed to expected practice nationally and for an independent consultant outside of TCT to have regular oversight and co-ordinate investigations and any further multi-disciplinary management she may need given this progressive life-limiting condition. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain comprehensive, understandable, accurate and contemporaneous medical records

Wider context from the report

“2. Medical Care provided to Mia Mia’s medical records at TCT were neither comprehensive nor easy to understand and did not conform to the expected standard in NHS general or hospital practice to ensure accurate and contemporaneous medical care was being reviewed and documented. Mia was a ‘looked after’ child with complex and challenging health needs and could not contribute or make decisions for herself. The independent investigator found regular PEWS (Paediatric Early Warning Scores) assessments were not undertaken to ensure Mia’s well-being despite it being within her care plan. There was no documented evidence that a multidisciplinary clinical review was regularly, if at all, undertaken to ensure Mia’s risk was regularly assessed, appropriate monitoring was in place, and care provision was meeting her needs. Mia was reviewed by a ‘privately-funded’ consultant employed by but working independently of Great Ormond Street Children’s Hospital as and when requested by the medical staff at TCT. The consultant had no terms of reference and did not take responsibility for Mia’s ongoing care and was consulted only in relation to adjustments in her medication for seizure control. Due to financial constraints the consultant’s service level agreement was temporarily terminated and not available from April to October 2023. In this context, Mia was not under a specialist NHS paediatric neuro-consultant to ensure her ongoing medical needs conformed to expected practice nationally and for an independent consultant outside of TCT to have regular oversight and co-ordinate investigations and any further multi-disciplinary management she may need given this progressive life-limiting condition. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake regular Paediatric Early Warning Score assessments

Wider context from the report

“2. Medical Care provided to Mia Mia’s medical records at TCT were neither comprehensive nor easy to understand and did not conform to the expected standard in NHS general or hospital practice to ensure accurate and contemporaneous medical care was being reviewed and documented. Mia was a ‘looked after’ child with complex and challenging health needs and could not contribute or make decisions for herself. The independent investigator found regular PEWS (Paediatric Early Warning Scores) assessments were not undertaken to ensure Mia’s well-being despite it being within her care plan. There was no documented evidence that a multidisciplinary clinical review was regularly, if at all, undertaken to ensure Mia’s risk was regularly assessed, appropriate monitoring was in place, and care provision was meeting her needs. Mia was reviewed by a ‘privately-funded’ consultant employed by but working independently of Great Ormond Street Children’s Hospital as and when requested by the medical staff at TCT. The consultant had no terms of reference and did not take responsibility for Mia’s ongoing care and was consulted only in relation to adjustments in her medication for seizure control. Due to financial constraints the consultant’s service level agreement was temporarily terminated and not available from April to October 2023. In this context, Mia was not under a specialist NHS paediatric neuro-consultant to ensure her ongoing medical needs conformed to expected practice nationally and for an independent consultant outside of TCT to have regular oversight and co-ordinate investigations and any further multi-disciplinary management she may need given this progressive life-limiting condition. ”

Is this part of a recurring concern?

Yes — Unreliable clinical Early Warning Score systems for deterioration; Unreliable paediatric early warning score (PEWS) systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Deficiencies in ongoing staff training

Wider context from the report

“3. Senior management, Children’s Trust, Tadworth The lack of a robust and adhered to care plan for night observations for Mia mirrors the same concern in the PFD report I issued following the Inquest touching on the death of Connor Wellsted at TCT in 2022. The Independent investigator commissioned by TCT highlighted ongoing clinical governance limitations including the initial management and investigation of Mia’s death, delay in fulfilling the Duty of Candour’ obligations, ongoing staff training, ensuring robust procedures were in place alongside regular audits of clinical practice. These are the same issues highlighted in the PFD report I issued touching on the death of Connor Wellsted two years previously. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Deficient clinical governance of management and investigation

Wider context from the report

“3. Senior management, Children’s Trust, Tadworth The lack of a robust and adhered to care plan for night observations for Mia mirrors the same concern in the PFD report I issued following the Inquest touching on the death of Connor Wellsted at TCT in 2022. The Independent investigator commissioned by TCT highlighted ongoing clinical governance limitations including the initial management and investigation of Mia’s death, delay in fulfilling the Duty of Candour’ obligations, ongoing staff training, ensuring robust procedures were in place alongside regular audits of clinical practice. These are the same issues highlighted in the PFD report I issued touching on the death of Connor Wellsted two years previously. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct regular audits of clinical practice

Wider context from the report

“3. Senior management, Children’s Trust, Tadworth The lack of a robust and adhered to care plan for night observations for Mia mirrors the same concern in the PFD report I issued following the Inquest touching on the death of Connor Wellsted at TCT in 2022. The Independent investigator commissioned by TCT highlighted ongoing clinical governance limitations including the initial management and investigation of Mia’s death, delay in fulfilling the Duty of Candour’ obligations, ongoing staff training, ensuring robust procedures were in place alongside regular audits of clinical practice. These are the same issues highlighted in the PFD report I issued touching on the death of Connor Wellsted two years previously. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide sufficiently frequent direct night-time visual observations

Wider context from the report

“1. Lack of appropriate monitoring of Mia during the night: Mia’s underlying illness caused seizures which were multifocal, complex and variable from tonic-clonic, myoclonic to cluster and absence seizures. Her care plan stipulated that carers should enter her room every 15 minutes to undertake visual observations throughout the night to ensure Mia was in a safe position, was breathing and not at risk of asphyxiation. However, this did not take place as frequently as specified. Moreover, it was common practice amongst some carers to review images from a video monitor placed over Mia’s cot rather than direct visualisation despite it being recognised that the monitor was insufficiently sensitive to reassure the carer that Mia was breathing, seizure free and safe from asphyxiation. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure robust procedures are in place

Wider context from the report

“3. Senior management, Children’s Trust, Tadworth The lack of a robust and adhered to care plan for night observations for Mia mirrors the same concern in the PFD report I issued following the Inquest touching on the death of Connor Wellsted at TCT in 2022. The Independent investigator commissioned by TCT highlighted ongoing clinical governance limitations including the initial management and investigation of Mia’s death, delay in fulfilling the Duty of Candour’ obligations, ongoing staff training, ensuring robust procedures were in place alongside regular audits of clinical practice. These are the same issues highlighted in the PFD report I issued touching on the death of Connor Wellsted two years previously. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in fulfilling Duty of Candour obligations

Wider context from the report

“3. Senior management, Children’s Trust, Tadworth The lack of a robust and adhered to care plan for night observations for Mia mirrors the same concern in the PFD report I issued following the Inquest touching on the death of Connor Wellsted at TCT in 2022. The Independent investigator commissioned by TCT highlighted ongoing clinical governance limitations including the initial management and investigation of Mia’s death, delay in fulfilling the Duty of Candour’ obligations, ongoing staff training, ensuring robust procedures were in place alongside regular audits of clinical practice. These are the same issues highlighted in the PFD report I issued touching on the death of Connor Wellsted two years previously. ”

Is this part of a recurring concern?

Yes — Failure of Duty-of-Candour processes for significant incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake regular multidisciplinary clinical reviews

Wider context from the report

“2. Medical Care provided to Mia Mia’s medical records at TCT were neither comprehensive nor easy to understand and did not conform to the expected standard in NHS general or hospital practice to ensure accurate and contemporaneous medical care was being reviewed and documented. Mia was a ‘looked after’ child with complex and challenging health needs and could not contribute or make decisions for herself. The independent investigator found regular PEWS (Paediatric Early Warning Scores) assessments were not undertaken to ensure Mia’s well-being despite it being within her care plan. There was no documented evidence that a multidisciplinary clinical review was regularly, if at all, undertaken to ensure Mia’s risk was regularly assessed, appropriate monitoring was in place, and care provision was meeting her needs. Mia was reviewed by a ‘privately-funded’ consultant employed by but working independently of Great Ormond Street Children’s Hospital as and when requested by the medical staff at TCT. The consultant had no terms of reference and did not take responsibility for Mia’s ongoing care and was consulted only in relation to adjustments in her medication for seizure control. Due to financial constraints the consultant’s service level agreement was temporarily terminated and not available from April to October 2023. In this context, Mia was not under a specialist NHS paediatric neuro-consultant to ensure her ongoing medical needs conformed to expected practice nationally and for an independent consultant outside of TCT to have regular oversight and co-ordinate investigations and any further multi-disciplinary management she may need given this progressive life-limiting condition. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of regular independent consultant oversight and coordination of investigations and multidisciplinary management

Wider context from the report

“2. Medical Care provided to Mia Mia’s medical records at TCT were neither comprehensive nor easy to understand and did not conform to the expected standard in NHS general or hospital practice to ensure accurate and contemporaneous medical care was being reviewed and documented. Mia was a ‘looked after’ child with complex and challenging health needs and could not contribute or make decisions for herself. The independent investigator found regular PEWS (Paediatric Early Warning Scores) assessments were not undertaken to ensure Mia’s well-being despite it being within her care plan. There was no documented evidence that a multidisciplinary clinical review was regularly, if at all, undertaken to ensure Mia’s risk was regularly assessed, appropriate monitoring was in place, and care provision was meeting her needs. Mia was reviewed by a ‘privately-funded’ consultant employed by but working independently of Great Ormond Street Children’s Hospital as and when requested by the medical staff at TCT. The consultant had no terms of reference and did not take responsibility for Mia’s ongoing care and was consulted only in relation to adjustments in her medication for seizure control. Due to financial constraints the consultant’s service level agreement was temporarily terminated and not available from April to October 2023. In this context, Mia was not under a specialist NHS paediatric neuro-consultant to ensure her ongoing medical needs conformed to expected practice nationally and for an independent consultant outside of TCT to have regular oversight and co-ordinate investigations and any further multi-disciplinary management she may need given this progressive life-limiting condition. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain clear, individualised, regularly updated care plans aligned with Paediatric Early Warning Scores and audit their implementation.

Verbatim wording from the response

“○ Individualised Care Plans: We have made certain that care plans are clear, individualised, and regularly updated based on the child’s current needs and challenges and aligned to the PEWS (Paediatric Early Warning Scores). These updates ensure that the monitoring of children is consistent, personalised, and aligned with the latest clinical guidelines. This initial work is complete and is now continuously reviewed and audited in line with our policy and best practice.”

Source location

Response from The Children's Trust
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and embed a shift handover protocol communicating required supervision and observations and recording the preceding shift’s clinical observations.

Verbatim wording from the response

“○ Shift Handover Protocol: A revised Shift Handover Protocol has been introduced to ensure that the level of supervision and observation required for each child is understood and clearly communicated during shift changes. Additionally, the last set of clinical observations from the prior shift are recorded and discussed at handover, ensuring a seamless transition and continuity of care. This protocol has been embedded across The Children’s Trust and is subject to continuous review and audit to ensure compliance.”

Source location

Response from The Children's Trust
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Align frequency-of-monitoring policy and clinical guidelines with national best practice through wider consultation and critique.

Verbatim wording from the response

“A comprehensive review of our monitoring protocols and individualised care planning process has been undertaken which has led to several critical actions being identified, all of which are now overseen by robust internal governance:”

Source location

Response from The Children's Trust
Page 2 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct regular audits of care quality, care-plan adherence, and monitoring effectiveness under internal and external scrutiny.

Verbatim wording from the response

“○ Regular Audits and Reviews: To support sustained improvement, we have introduced regular audits to assess the quality of care, the implementation of and adherence to care plans, and the effectiveness of our monitoring practices. This work continues and is scrutinised both internally and by our external regulators and commissioners.”

Source location

Response from The Children's Trust
Page 4 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen NHS integration, referral pathways, and coordination with primary, secondary, and tertiary services for timely specialist care.

Verbatim wording from the response

“○ Enhanced NHS Integration: The Children’s Trust is actively working with primary, secondary and tertiary NHS services to ensure that children in our care receive timely and regular access to care. We are working with the wider health and social care system to formalise clearer referral pathways and improving coordination with NHS specialists to ensure that all clinical needs are addressed promptly. This work has commenced and continues through existing NHS governance frameworks.”

Source location

Response from The Children's Trust
Page 4 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce reliance on private consultants by integrating ongoing specialist care, including epilepsy management, within NHS services.

Verbatim wording from the response

“○ Reducing Reliance on Private Consultants: We are actively reducing our reliance on private consultants for ongoing care, particularly in areas such as epilepsy management, and are working to ensure that children receive care that is fully integrated within the NHS. We have required wider health and social care system support to ensure equitable access for the children and young people in our care and this work continues.”

Source location

Response from The Children's Trust
Page 4 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and audit video surveillance, wearable sensors, and other monitoring tools to ensure appropriate use alongside direct checks.

Verbatim wording from the response

“○ Monitoring Tools: A review of monitoring tools, including video surveillance and wearable sensors, has been completed. We continually ensure that these tools are appropriate for each child's needs and used correctly to provide effective oversight without replacing appropriate checks. This initial action is complete and is now continuously reviewed and audited in line with evidence-based practice.”

Source location

Response from The Children's Trust
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit medical records regularly against NHS standards and address ongoing health-record integration issues with system partners.

Verbatim wording from the response

“○ Medical records: We continually audit our medical records in line with NHS standards and achieve high compliance against these. As an organisation sitting outside the NHS, health record integration is complex and an ongoing area of focus for us with our wider health and social care system partners. Medical record audits continue regularly to ensure our ongoing compliance in this area.”

Source location

Response from The Children's Trust
Page 4 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and improve the internal multidisciplinary care model across medical, nursing, care, and therapy services alongside broader NHS integration.

Verbatim wording from the response

“○ Multi-disciplinary Care Model: We are working with the broader NHS system to improve integration across the whole care pathway and ensure that this is multi-disciplinary across medical, nursing and care and therapy, and not focussed solely on the medical care for the children and young people. Whilst we have a strong internal multi-disciplinary care model focussed around the care of the children, we have also taken the opportunity to commence a detailed review of our internal model alongside broader integration.”

Source location

Response from The Children's Trust
Page 4 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refine the clinical governance structure and strengthen leadership oversight of care practices, protocols, and improvement implementation.

Verbatim wording from the response

“The Children’s Trust is committed to maintaining and improving robust governance and oversight systems. We have initiated a series of improvements:”

Source location

Response from The Children's Trust
Page 4 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct overnight monitoring-practice audits and monthly quality walks to verify compliance with observation policies and care plans.

Verbatim wording from the response

“○ Frequency of Monitoring and PEWS Practice Audits: We have implemented new Frequency of Monitoring Practice audits overnight, conducted by Clinical Site Managers. This ensures continued compliance with the monitoring and observations policies. These audits are complemented by monthly quality walks to ensure the consistent implementation of care plans and protocols. This additional assurance mechanism is built into roles and responsibilities and findings from these audits feed into the broader clinical governance framework.”

Source location

Response from The Children's Trust
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the thematic review of serious incidents and near misses and embed resulting quality-improvement workstreams in governance arrangements.

Verbatim wording from the response

“• Thematic review: We have undertaken a thematic review of all serious incidents and near misses within a specific timeframe. The themes and trends identified through this review have resulted in dedicated workstreams being embedded into the existing governance structure. The thematic review is currently in the final stages of completion and has focussed on the embedding of continuous quality improvements.”

Source location

Response from The Children's Trust
Page 5 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request monthly updates on monitoring-frequency and Paediatric Early Warning System audits to assess ongoing implementation and identify practice gaps.

Verbatim wording from the response

“In July 2024 following the coroner’s inquest and information from the independent investigator report, CQC requested monthly updates from TCT regarding the providers audits of frequency of monitoring of children and their Paediatric Early Warning System (PEWS). The audits and actions taken, provided CQC with assurance the leadership team continued to take positive action to address any gaps in practice that the audits identified.”

Source location

Response from CQC
Page 4 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a comprehensive inspection of the service, including assessment of overnight observations, care planning, clinical monitoring and governance.

Verbatim wording from the response

“In December 2023 CQC had received key information and started to plan for an inspection in February. On February 20th to 21st 2024 the CQC undertook a comprehensive inspection of TCT as part of our regulatory response to the notification of Mia’s sad death. The inspection looked at all five key questions of whether TCT is Safe, Effective, Caring, Responsive and Well-led. (Please see attached PDF). CQC do not provide ratings for children’s homes that are registered with Ofsted, as per our policy.”

Source location

Response from CQC
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider duty-of-candour review findings alongside manager-regulation consultation findings while developing healthcare candour policy.

Verbatim wording from the response

“In relation to your point about the delay in fulfilling the duty of candour obligations, as you may be aware, the statutory duty of candour (organisational) places a direct obligation upon NHS trusts and all other health and social care providers registered with the CQC to be open and honest with patients, service users and their families, when a notifiable safety incident occurs. The Government is supportive of the review on the duty it inherited from the previous administration and will consider the findings, recently published on 26 November, following a call for evidence in April this year. The government will consider these findings alongside findings from the ongoing manager regulation consultation as it continues to develop policy on candour in healthcare.”

Source location

Response from DHSC
Page 2 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Tadworth Children’s Trust and stakeholders through Rapid Quality Review meetings to review care quality, identify risks, and formulate improvement plans.

Verbatim wording from the response

“Even though NHS England had no direct or commissioning oversight of Mia’s care, I should like to provide you and Mia’s family with some assurance that our regional Specialised Commissioning team has been working with TCT, alongside other stakeholders, to review the quality of care being provided. This has taken the form of Rapid Quality Review (RQR) meetings in accordance with the National Quality Boards guidance on risk response and escalation in ICSs where concerns are raised about a”

Source location

Response from NHS England
Page 1 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthened monitoring policies, audits and governance arrangements were considered sufficient to address risks concerning night-time observations and safe care.

Verbatim wording from the response

“Since the sad death of Connor Wellsted in 2022 and Mia’s death, CQC have undertaken three subsequent inspections which have demonstrated that TCT have taken the appropriate actions to ensure the governance processes around night time observations have been strengthened. CQC is assured with regard to its own regulatory functions, by the actions taken by TCT. Specifically this includes to strengthening the frequency of monitoring policy and increased their audits of the implementation of this policy.”

Source location

Response from CQC
Page 6 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing shared NHS neurological care, local and tertiary access, and monthly multidisciplinary case discussions were considered sufficient clinical oversight.

Verbatim wording from the response

“As per ████████’s witness statement it is our understanding that Mia was not without specialist NHS paediatric neuro-consultant care at any time as the paediatric neurology department at St George's Hospital (SGH), Tooting is the tertiary centre for paediatric neurology in the region. There is a shared care arrangement between the neurology department and the SGH and the paediatric department at Epsom hospital, therefore if Mia had required any specialist neurological care this would have been provided by Epsom hospital.”

Source location

Response from CQC
Page 5 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The delay in executing the Duty of Candour was not considered a breach of the Health and Social Care Regulations.

Verbatim wording from the response

“During the February 2024 inspection we found all staff had received the appropriate level of training relevant to their role and the healthcare activity they deliver. The education team provided child and young person specific training as the need arose. We also noted that “staff demonstrated knowledge of the Duty of Candour, to be open and transparent with people including when things go wrong with their care and treatment”. In Mia’s case there was a delay in executing the Duty of Candour, however the CQC did not deem this instance to be a breach of Health and Social Care Regulations.”

Source location

Response from CQC
Page 6 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Local Authority, not NHS England, is responsible for overseeing the quality of the residential care service because it commissioned the bed.

Verbatim wording from the response

“Mia was in a residential care bed, which is commissioned instead by the Local Authority. The commissioning body, in this case the LA, has the responsibility for oversight of the quality of the service. NHSE have provided assurance that their regional team has been working with system and other partners on responding to risks and concerns in a joint approach at this provider, which will be set out in their response. In case of interest, NHSE’s guidance on specialised services can be found here: NHS commissioning » Specialised services.”

Source location

Response from DHSC
Page 2 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England had no direct or commissioning oversight of Mia’s care because it was local-authority-funded residential care, not specialised commissioning care.

Verbatim wording from the response

“Your Report raises multiple concerns in relation to the medical care and appropriate monitoring of Mia, including concerns regarding the access to clinical consultant care and a lack of adherence to her care plan within the residential care setting at Tadworth Children’s Trust (TCT). Noting you have also sent your Report to TCT and CQC, some of the concerns you raise may be better addressed by those organisations. In this response, I have addressed the matters of concern where NHS England are able to contribute and provide some assurance.”

Source location

Response from NHS England
Page 1 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Some concerns about Mia’s care are better addressed by Tadworth Children’s Trust and the Care Quality Commission.

Verbatim wording from the response

“Your Report raises multiple concerns in relation to the medical care and appropriate monitoring of Mia, including concerns regarding the access to clinical consultant care and a lack of adherence to her care plan within the residential care setting at Tadworth Children’s Trust (TCT). Noting you have also sent your Report to TCT and CQC, some of the concerns you raise may be better addressed by those organisations. In this response, I have addressed the matters of concern where NHS England are able to contribute and provide some assurance.”

Source location

Response from NHS England
Page 1 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Tadworth Children’s Trust remains responsible for ensuring consistent multidisciplinary clinical support for all children in its care.

Verbatim wording from the response

“Our NHS England Regional Medical Director has also offered to support with connecting TCT’s clinical team to specialists within the NHS that can offer peer support and further improvement work. However, it would remain TCT’s responsibility to ensure consistency of multi-disciplinary clinical support for all children in their care, whether accessed via NHS or privately funded.”

Source location

Response from NHS England
Page 2 · response
Published 14 October 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Report relevant audit results monthly to the Care Quality Commission and Ofsted for external oversight.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 14 October 2024.
  2. 2

    Convene a system-wide risk summit with NHS, social-care, commissioning, regulatory, and expert stakeholders to identify safety improvements.

    Stated by The Children's TrustStated completedThe respondent said that this action was complete when they made their response on 14 October 2024.
  3. 3

    Continue joint regulatory monitoring and inspection, responding to emerging risks identified through assurance data, engagement, notifications and whistleblowing reports.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 14 October 2024.
  4. 4

    Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across NHS England nationally and regionally.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 14 October 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Review of the incident information concluded that it did not establish a breach of a prosecutable fundamental standard.

    Stated by Care Quality CommissionDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    Ofsted is the lead regulator for the children's home, including its accommodation, care and education.

    Stated by Care Quality CommissionRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  3. 3

    The remit extends only to treatment of disease, disorder or injury, while Ofsted regulates the children's home's accommodation, care and education.

    Stated by Care Quality CommissionOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report relevant audit results monthly to the Care Quality Commission and Ofsted for external oversight.

Verbatim wording from the response

“○ Reporting and External Oversight: The results of relevant audits are reported to both The Children’s Trust regulators, The Care Quality Commission and Ofsted, monthly, ensuring external oversight and accountability. Furthermore, we are working with the wider health and social care system to continually revise and improve our protocols, ensuring they are evidence-based, benchmarked, and consistent with the best practices in residential settings. This work continues and is taking place through existing NHS governance frameworks.”

Source location

Response from The Children's Trust
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Convene a system-wide risk summit with NHS, social-care, commissioning, regulatory, and expert stakeholders to identify safety improvements.

Verbatim wording from the response

“System-Wide Risk Summit”

Source location

Response from The Children's Trust
Page 5 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue joint regulatory monitoring and inspection, responding to emerging risks identified through assurance data, engagement, notifications and whistleblowing reports.

Verbatim wording from the response

“The CQC will continue to work closely alongside Ofsted to monitor and inspect according to our current inspection methodology and continue to respond to any emerging risk identified through monthly data assurance reports, regular engagement meetings, notifications or whistleblowing reports.”

Source location

Response from CQC
Page 6 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across NHS England nationally and regionally.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Mia, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review of the incident information concluded that it did not establish a breach of a prosecutable fundamental standard.

Verbatim wording from the response

“CQC assumed enforcement responsibility for health and safety related serious incidents concerning people using services in health and social care settings in England in April 2015. This is where people using services (SUs) have sustained avoidable harm including death, have been exposed to a significant risk of avoidable harm, or have suffered a loss of money or property as a result of a failure by the Registered Person. The ‘Registered Person’ (RP) is the Registered Provider and/or Registered Manager. We used the CQC specific incident guidance to make a decision about:”

Source location

Response from CQC
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ofsted is the lead regulator for the children's home, including its accommodation, care and education.

Verbatim wording from the response

“The Children's Trust – Tadworth provides a residential children's home for children and young people with profound and multiple learning disabilities, a residential rehabilitation service for children and young people with acquired brain injury and a short breaks service. Ofsted are the lead regulator for The Children's Trust because of its status as a children's home. The service is also registered with the Care Quality Commission but only for the regulated activity of treatment of disease, disorder, or injury. Therefore, the CQC’s remit extends to regulation of this regulated activity only. CQC does however work closely with Ofsted as partner regulator.”

Source location

Response from CQC
Page 1 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The remit extends only to treatment of disease, disorder or injury, while Ofsted regulates the children's home's accommodation, care and education.

Verbatim wording from the response

“The Children's Trust – Tadworth provides a residential children's home for children and young people with profound and multiple learning disabilities, a residential rehabilitation service for children and young people with acquired brain injury and a short breaks service. Ofsted are the lead regulator for The Children's Trust because of its status as a children's home. The service is also registered with the Care Quality Commission but only for the regulated activity of treatment of disease, disorder, or injury. Therefore, the CQC’s remit extends to regulation of this regulated activity only. CQC does however work closely with Ofsted as partner regulator.”

Source location

Response from CQC
Page 1 · response
Published 14 October 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026