PFD report

William Myers · Prevention of Future Deaths report

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Issued 19 Jan 2018•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
8

Raised in this report

Recipients
4

Named on the report

Responses found
1

Of 4 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised8

  1. Failure to circulate important clinical risk information to treating clinicians
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Failure to provide treating clinicians with relevant patient history and baseline informationPart of recurring concern: Failure to reliably identify and communicate individual patient risk factorsPart of recurring concern: Unreliable communication of patient-care information between clinical staff
  2. Failure to undertake multidisciplinary case conference reassessment by a forensic psychiatrist
    Part of recurring concern: Inadequate mental health risk assessmentPart of recurring concern: Unsafe operation of multidisciplinary clinical meetings
  3. Inconsistent continuity of psychiatric care across teams and wards
    Part of recurring concern: Failure to provide continuity of patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Establish strategic patient-flow leadership and review admission and discharge procedures.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 March 2018.
  2. Action

    Deliver rolling record-keeping training for Manchester healthcare professionals incorporating lessons from the death.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 March 2018.
  3. Action

    Develop forensic in-reach support for high-risk community patients, including timely advice, risk management and second opinions.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 March 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to circulate important clinical risk information to treating clinicians

Wider context from the report

“(3) Valuable background information was not circulated to those involved in his treatment with the result that they were deprived of the crucially important medical history of the potential risks (particularly the attacker was no longer taking the medication which controlled his behaviour and was once again resorted to using illicit drugs). An example of this concerns a 20 page discharge report prepared by a Consultant Forensic Psychiatrist at the time the attacker was being prepared to leave Ashworth High Security Hospital. This report not seem to have been material to the Care Coordinator, the GP nor the Consultant Psychiatrist who undertook treatment on two different psychiatric wards and in the community. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Failure to provide treating clinicians with relevant patient history and baseline information; Failure to reliably identify and communicate individual patient risk factors; Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake multidisciplinary case conference reassessment by a forensic psychiatrist

Wider context from the report

“(2) A variety of incidents should have alerted the clinicians and others involved in his management to the need for a multi-disciplinary case conference reassessment by the Forensic Psychiatrist. Neither of these took place and in consequence warning signs of impending or actual violence were not recognised. Examples include being found by the Police in a public place in possession of a bladed article when under the influence of some illicit substance and admitting he was hearing voices commanding him to kill people. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unsafe operation of multidisciplinary clinical meetings.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent continuity of psychiatric care across teams and wards

Wider context from the report

“(1) The care and treatment provided to Mr Lound's attacker ('the attacker') in 2015/16 whilst in the community was inconsistent and/or inappropriate management strategy. Instead of being treated by the same team of psychiatric clinicians, he was admitted to four different psychiatric wards during 2015. The consultants involved in his treatment did not confer sufficiently to produce a clear management plan. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to act on recommendations to consider Mental Health Act assessment

Wider context from the report

“(4) On three occasions during 2015 other clinicians who encountered the attacker recommended that a Mental Health Act assessment be considered with a view to him being detained. These recommendations were not acted upon. Judgements made by Consultant psychiatrists were not acted upon, preferably by a second opinion in the least, but preferably by a Forensic Psychiatrist, as this has been verified by the benefit of hindsight, the attacker's propensity to violent conduct may well have been triggers by a Mental Health Act assessment. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely and appropriate Mental Health Act assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Gaps in clinical record keeping hindering treatment coordination and discharge accountability

Wider context from the report

“(5) Gaps in record keeping hindered the coordination of treatment. Examples included a void in the medical notes to explain why the number of letters had been transferred from one psychiatric ward to another (with a different consultant and clinical team), a discharge in his absence (taking place in October 2015) without any record of the assessment having been produced by the same team as to how the risk followed up and why he was to be benefited, nor an explanation as to who had authorised the discharge and the discharge was made. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable hospital discharge documentation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify complex cases early and assign them to an appropriately qualified psychiatrist

Wider context from the report

“Overall, the lingering concern is complex such as this are not identified early enough and managed by an identified and appropriately qualified psychiatrist. There should be a clear delineation of all the clinicians and agencies involved, by way of periodic case conferences with reasons and decisions made being recorded and circulated. The scarcity of inpatient psychiatric beds fuels the concern that complex individuals are being treated in the community rather than controlling the risks they present by having them remain in hospital until such crimes as their condition has been shown to have stabilised. ”

Is this part of a recurring concern?

Yes — Unreliable complex case management; Unsafe assignment of staff without the required qualifications or competence to care work.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of psychiatric consultants to confer sufficiently on a clear management plan

Wider context from the report

“(1) The care and treatment provided to Mr Lound's attacker ('the attacker') in 2015/16 whilst in the community was inconsistent and/or inappropriate management strategy. Instead of being treated by the same team of psychiatric clinicians, he was admitted to four different psychiatric wards during 2015. The consultants involved in his treatment did not confer sufficiently to produce a clear management plan. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient availability of inpatient psychiatric beds for complex individuals

Wider context from the report

“Overall, the lingering concern is complex such as this are not identified early enough and managed by an identified and appropriately qualified psychiatrist. There should be a clear delineation of all the clinicians and agencies involved, by way of periodic case conferences with reasons and decisions made being recorded and circulated. The scarcity of inpatient psychiatric beds fuels the concern that complex individuals are being treated in the community rather than controlling the risks they present by having them remain in hospital until such crimes as their condition has been shown to have stabilised. ”

Is this part of a recurring concern?

Yes — Insufficient psychiatric inpatient bed capacity.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish strategic patient-flow leadership and review admission and discharge procedures.

Verbatim wording from the response

“As part of the new organisation (GMMH) we now have a designated Strategic Lead for Patient Flow who has reviewed the Standard Operating Procedure for managing admissions and discharges. This role includes the following key elements:”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver rolling record-keeping training for Manchester healthcare professionals incorporating lessons from the death.

Verbatim wording from the response

“GMMH has developed a rolling programme for all healthcare professionals promoting the importance of good record keeping. This training is currently being delivered across our Manchester services and will incorporate the lessons learned raised following Mr Lound’s death.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 4 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop forensic in-reach support for high-risk community patients, including timely advice, risk management and second opinions.

Verbatim wording from the response

“In addition we are working with colleagues in the Trust’s forensic services to develop in-reach forensic support in the management of high-risk/MoJ patients in the community, especially in areas such as Central West CMHT with a higher proportion of such patients. This will facilitate improved risk assessment and management, forensic opinion and case conferences.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 3 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use patient-flow processes to identify high-risk individuals and minimise multiple-team involvement where clinically appropriate.

Verbatim wording from the response

“The Patient Flow Team have responsibility to identify high-risk individuals where the concern regarding continuity of care is heightened and endeavour to admit to an appropriate consultant with previous knowledge of the patient if this is possible and clinically appropriate. It is the role of the Patient Flow team to minimise multiple team involvement and to attempt to ensure that high-risk patients will be admitted under the same team if this is possible.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review care-planning procedures to strengthen continuity and consistent management plans for high-risk individuals.

Verbatim wording from the response

“The trust is reviewing all care-planning procedures in the light of the lessons learned from this case to ensure that there is continuity of care and a consistent management plan with particular emphasis on high-risk individuals. Discharge procedures have also been reviewed and high-risk patients should not be discharged without a completed formal discharge care plan and risk assessment with consultant oversight. The discharge care plans will include consideration of the risk of disengagement and non-compliance and the response to these.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require formal discharge care plans, risk assessments and consultant oversight for high-risk discharges.

Verbatim wording from the response

“The trust is reviewing all care-planning procedures in the light of the lessons learned from this case to ensure that there is continuity of care and a consistent management plan with particular emphasis on high-risk individuals. Discharge procedures have also been reviewed and high-risk patients should not be discharged without a completed formal discharge care plan and risk assessment with consultant oversight. The discharge care plans will include consideration of the risk of disengagement and non-compliance and the response to these.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify patients with significant forensic histories in AMIGOS special notes to inform care and discharge planning.

Verbatim wording from the response

“Patients with a significant forensic history are now being identified on the newly developed special notes system within AMIGOS the current Electronic Patient Record used in our Manchester services so that individuals presenting will have care plans and discharge plans, which are informed by these risks.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 3 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the approved PARIS electronic clinical record system across Manchester services.

Verbatim wording from the response

“GMMH has developed a business case to introduce the PARIS electronic clinical record system bring our Manchester services in line with the wider Trust. This has now been approved by the GMMH Trust Board and will be introduced over the next 12-15 months. This will further enhance accessibility of these assessments to the treating teams.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 3 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen assessment and multidisciplinary discharge processes for service users who go absent without leave.

Verbatim wording from the response

“GMMH has ensured careful consideration is being given to the management of service users who go AWOL and the risk assessment process to be carried out prior to a multidisciplinary team discharging them.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen clinical and operational leadership, consultant supervision and recruitment oversight across Manchester services.

Verbatim wording from the response

“There is on-going work to develop a consistent divisional model of service delivery in Manchester. This is designed so that there is enhanced continuity of care for service users by simplifying and rationalising the service model. We have invested in clinical and operational leadership across Manchester to drive forward this consistent clinical model. The operational and clinical leadership of our Manchester service follows the divisional structure e.g. Lead Consultant for North Manchester Community Mental Health Team and Home-based Treatment Team with a Service Manager for North Manchester and Urgent Care.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 1 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate cross-service bed-management systems and meetings covering capacity, transfers, discharge planning, incidents and shared learning.

Verbatim wording from the response

“• To monitor the use of Adult, Older Adult and PICU inpatient beds and ensure that there are robust bed management systems and process in place across Greater Manchester Mental Health Inpatient services. That there are clear policies and procedures, including bed management meetings to monitor inpatient progress, discharge planning and transfers of care when clinically appropriate.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete caseload reviews covering patient numbers and complexity within the enhanced community model.

Verbatim wording from the response

“The Trust transformational work streams have also identified the importance of the enhanced community model. One key element of this is to complete a caseload review in terms of both number and complexity of patients. We have also identified enhanced supervision of caseloads and review of complexity to ensure that workers are appropriately supported. As part of this work we have also identified the need to reduce consultant only caseloads significantly to ensure that the consultants are fully engaged with the multi-disciplinary teams for discussions on zoning, risk and prioritisation of high risk patients.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 4 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce out-of-area placements and create local inpatient capacity to limit transfers and preserve continuity.

Verbatim wording from the response

“• To reduce the use of Out of Area Placements and create capacity within the Trust Inpatient Services, to enable service users requiring inpatient care to be admitted as close to home as possible. Consistent with their needs, recovery focused and reduce the possibility of service users being transferred between units and teams unless it clinically indicated or in an emergency. We are aware that Out of Area Placements have a significant impact on continuity of care and the reduction of Out of Area Placements is a key work stream for the trust.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 2 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a consistent Manchester divisional service model to improve continuity of care.

Verbatim wording from the response

“There is on-going work to develop a consistent divisional model of service delivery in Manchester. This is designed so that there is enhanced continuity of care for service users by simplifying and rationalising the service model. We have invested in clinical and operational leadership across Manchester to drive forward this consistent clinical model. The operational and clinical leadership of our Manchester service follows the divisional structure e.g. Lead Consultant for North Manchester Community Mental Health Team and Home-based Treatment Team with a Service Manager for North Manchester and Urgent Care.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 1 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include record-keeping standards in ongoing clinical-staff audit supervision.

Verbatim wording from the response

“The importance of good record keeping will form an active part of the ongoing audit supervision of all clinical staff.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 4 · response
Published 14 March 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Enhance substance-misuse treatment provision through provider collaboration and staff training and support.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 March 2018.
  2. 2

    Fill substantive consultant vacancies across Manchester inpatient services.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 March 2018.
  3. 3

    Use daily zoning meetings and enhanced community-team support to identify escalating risk and respond to disengagement.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 March 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance substance-misuse treatment provision through provider collaboration and staff training and support.

Verbatim wording from the response

“There is also ongoing work to enhance the provision of substance misuse treatment to patients with closer working with the providers of substance misuse services in the city and further training and support for CMHT staff within GMMH.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 3 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fill substantive consultant vacancies across Manchester inpatient services.

Verbatim wording from the response

“As you are aware following our Medical Director’s statemented evidence provided at Mr Lound’s inquest, one element of medical oversight identified by the NHSE Independent NICHE investigation was the high rate of consultant vacancies and use of locum cover and the impact of this on continuity and quality of care to Mr Lound’s attacker. Since the acquisition by Greater Manchester West Mental Health NHS Foundation Trust (now GMMH) of Greater Manchester Mental Health Trust and the commencement of the transformational work in Manchester there has been an active drive to recruit substantive staff in all areas with particular emphasis on inpatient wards. Since the acquisition, we can now confirm that all substantive consultant appointments across in-patients within our Manchester services have now been filled.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 1 · response
Published 14 March 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use daily zoning meetings and enhanced community-team support to identify escalating risk and respond to disengagement.

Verbatim wording from the response

“Patients transferred to HBT and CMHT will be considered in daily zoning meetings so that escalating risk can be identified at the earliest opportunity and appropriate actions taken. Zoning is a whole team approach to care enabling a targeted clinical response that can adapt quickly to changes in service users needs and risk. It encompasses a traffic light system whereby service users are placed in different zones dependant on level of need and risk, which determines the type of interventions that are offered.”

Source location

2018-0022-Response-by-Greater-Manchester-Mental-Health-NHS-Trust
Page 3 · response
Published 14 March 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026