PFD report

Carl Garry Thompson · Prevention of Future Deaths report

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Issued 16 May 2023•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Failure to address inadequate leave risk assessment and planning through investigation and learning
    Part of recurring concern: Failure to identify and address recurring safety issues through organisational learning
  2. Failure to seek lawful consultation about supported return to the ward
    Part of recurring concern: Unreliable lawful decision-making for mental health patient detention and return
  3. Failure to use direct contact to understand identified risk factors
    Part of recurring concern: Failure to reliably identify and communicate individual patient risk factorsPart of recurring concern: Failure to use direct contact to assess vulnerable people’s safety risks and understanding
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Revisit local support for investigation authors and services to promote active review of action plans and prepare authors to evidence improvements.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 May 2023.
  2. Action

    Hold inpatient learning forums in addition to training meetings to reflect on shared learning, including learning from this case.

    Stated by Pennine Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 May 2023.
  3. Action

    Improve CMHT allocation and discharge coordination through increased staffing, reduced waiting lists, weekly ward attendance and duty-worker participation in relevant ward rounds.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 May 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Face-to-face CMHT review was not necessarily required because the patient had not yet been allocated a care coordinator.

    Stated by Pennine Care NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to address inadequate leave risk assessment and planning through investigation and learning

Wider context from the report

“1. I am concerned that the jury have found that the risk assessments and risk planning for Carl’s s.17 leave in March 2023 was inadequate. This issue was not addressed in the Trusts’ internal investigation conducted by ████████ and I have not received any evidence that there have been reflections or changes following Carl’s death on this issue to reassure me that there is not a continuing risk of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to seek lawful consultation about supported return to the ward

Wider context from the report

“2. I am concerned that the Trust’s own internal review found that whilst Carl was on leave from the 7th March, the clinical team were made aware of an increase in Carl’s risk factors when contacted by his mother who outlined her concerns. 3. The review concluded that this represented a missed opportunity for the clinical team to understand how several factors may be combining to increase the risk for Carl, including his use of non-prescription medication and illicit substance misuse. 4. The Trust’s own review concluded that the clinical team could have sought to understand these risk factors through direct contact with Carl. 5. The Trusts own review concluded that following such direct contact, consultation could have been sought with others within a legal framework to ask Carl to return to the ward with support from services or family. The review concluded that the nursing team could have escalated this information via the on-call system for further medical support. ”

Is this part of a recurring concern?

Yes — Unreliable lawful decision-making for mental health patient detention and return.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use direct contact to understand identified risk factors

Wider context from the report

“2. I am concerned that the Trust’s own internal review found that whilst Carl was on leave from the 7th March, the clinical team were made aware of an increase in Carl’s risk factors when contacted by his mother who outlined her concerns. 3. The review concluded that this represented a missed opportunity for the clinical team to understand how several factors may be combining to increase the risk for Carl, including his use of non-prescription medication and illicit substance misuse. 4. The Trust’s own review concluded that the clinical team could have sought to understand these risk factors through direct contact with Carl. 5. The Trusts own review concluded that following such direct contact, consultation could have been sought with others within a legal framework to ask Carl to return to the ward with support from services or family. The review concluded that the nursing team could have escalated this information via the on-call system for further medical support. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and communicate individual patient risk factors; Failure to use direct contact to assess vulnerable people’s safety risks and understanding.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate risk assessment and planning for s.17 leave

Wider context from the report

“1. I am concerned that the jury have found that the risk assessments and risk planning for Carl’s s.17 leave in March 2023 was inadequate. This issue was not addressed in the Trusts’ internal investigation conducted by ████████ and I have not received any evidence that there have been reflections or changes following Carl’s death on this issue to reassure me that there is not a continuing risk of future deaths. ”

Is this part of a recurring concern?

Yes — Unreliable mental-health patient leave arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assess how multiple risk factors combine to increase risk

Wider context from the report

“2. I am concerned that the Trust’s own internal review found that whilst Carl was on leave from the 7th March, the clinical team were made aware of an increase in Carl’s risk factors when contacted by his mother who outlined her concerns. 3. The review concluded that this represented a missed opportunity for the clinical team to understand how several factors may be combining to increase the risk for Carl, including his use of non-prescription medication and illicit substance misuse. 4. The Trust’s own review concluded that the clinical team could have sought to understand these risk factors through direct contact with Carl. 5. The Trusts own review concluded that following such direct contact, consultation could have been sought with others within a legal framework to ask Carl to return to the ward with support from services or family. The review concluded that the nursing team could have escalated this information via the on-call system for further medical support. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and communicate individual patient risk factors.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete identified action plan actions

Wider context from the report

“9. ████████ gave evidence that although the Trust Review had identified a number of missed opportunities, the Trust Action plan, which contained 6 Action points was still “In progress”. ████████ was not able to identify a single action point that had been completed to date. ”

Is this part of a recurring concern?

Yes — Failure to implement identified safety actions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk to physical health from resumed substance misuse after abstinence

Wider context from the report

“6. The review concluded that a risk to Carl’s physical health was present especially in view of research and evidence for substance misusers starting to use again after periods of abstaining. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate risk information through the on-call system for medical support

Wider context from the report

“2. I am concerned that the Trust’s own internal review found that whilst Carl was on leave from the 7th March, the clinical team were made aware of an increase in Carl’s risk factors when contacted by his mother who outlined her concerns. 3. The review concluded that this represented a missed opportunity for the clinical team to understand how several factors may be combining to increase the risk for Carl, including his use of non-prescription medication and illicit substance misuse. 4. The Trust’s own review concluded that the clinical team could have sought to understand these risk factors through direct contact with Carl. 5. The Trusts own review concluded that following such direct contact, consultation could have been sought with others within a legal framework to ask Carl to return to the ward with support from services or family. The review concluded that the nursing team could have escalated this information via the on-call system for further medical support. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to allocate a CMHT Care Coordinator during prolonged inpatient admission

Wider context from the report

“8. I am concerned that prior to his commencing leave on the 7th March, Carl had not been allocated a CMHT Care Coordinator, despite being an inpatient for over 3 months, since 31st December 2021. ”

Is this part of a recurring concern?

Yes — Unreliable Care Programme Approach care coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide face-to-face CMHT assessment in line with Trust Policy

Wider context from the report

“7. I am concerned that on the 9th March, Carl should have been seen face to face by the CMHT, in line with Trust Policy. Instead he only received a telephone call from a duty worker who had never met him. ”

Is this part of a recurring concern?

Yes — Failure to provide face-to-face mental health assessment when clinically indicated.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revisit local support for investigation authors and services to promote active review of action plans and prepare authors to evidence improvements.

Verbatim wording from the response

“IR authors required to give evidence will be supported and be prepared to give evidence against the action plan demonstrating improvements in service. To this end, local support has been revisited for Investigation authors, to support active review of action plans with the Investigation author and the services involved.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 5 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold inpatient learning forums in addition to training meetings to reflect on shared learning, including learning from this case.

Verbatim wording from the response

“Further action: - Inpatient Learning forums have been agreed to be held in addition to training ████████ meetings to reflect on shared learning points. The learning from this case is going to be shared in a learning forum on 30/06/2023.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 2 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve CMHT allocation and discharge coordination through increased staffing, reduced waiting lists, weekly ward attendance and duty-worker participation in relevant ward rounds.

Verbatim wording from the response

“The investigation recognised that during the time period of CT’s death, CMHT was on the Trust Risk Register in relation to staffing vacancies and patients awaiting allocation. The current position is more positive with an improved staffing establishment, a reduced waiting list and CMHT is no longer on risk register.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 5 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop PSIRF implementation arrangements, including updated investigation templates and support for staff completing investigations.

Verbatim wording from the response

“- The trust is considering an updated training offer for authors of investigations with a compassionate, just culture approach. - The Trust has a new PSIRF (Patient Safety Incident Response Framework) implementation group, this was established in February 2023 following a PSIRF trust wide Implementation planning away day. This is looking at the new framework, planning for implementation including updated Investigation templates and support for staff completing these. - Patients Safety training is now available online for all staff to complete. As part of the new PSIRF framework additional training on supporting authors approaching investigations has been offered to staff virtually through 2023. - The Quality team have also planned to share learning slides around preparation for Coroner’s Inquests with staff identified as Investigation authors.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 6 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide General Drug and Alcohol brief-intervention training and awareness sessions for inpatient ward staff.

Verbatim wording from the response

“████████st Drug and Alcohol service is supporting their ████████ Intervention and Development worker to commence providing General Drug ████████cohol brief intervention training for inpatient ward staff.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 3 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise awareness of contacting patients on leave when concerns arise through supervision and an inpatient learning forum.

Verbatim wording from the response

“This was identified as an action within the Investigation detailed ‘Where there are concerns expressed whilst a patient is on leave – consider making attempts to contact the patient to assess the situation.’”

Source location

Response from Pennine Care NHS Foundation Trust
Page 3 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise awareness of out-of-hours escalation processes through staff supervision, trust-wide learning and a poster displayed across inpatient teams.

Verbatim wording from the response

“The recommendation detailed: Inpatient services to escalate concerns out of hours through appropriate out of hours support – e.g., night manager, consultant on call.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 4 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning on documented risk assessment through supervision, consultant meetings, trust-wide dissemination and the Care Hub Quality Learning forum.

Verbatim wording from the response

“To address this point, the steps the service has taken so far are: - Shared learning for the staff team, this has been shared via supervision and the Care Hub Quality Learning forum. - ████████ consultant team, this has been shared via the lead ████████ patient meeting to support the importance of well-documented risk assessments. - ████████ trust, this has been shared as trust wide learning for ████████ within the footprint to be aware of and learn from. - Continued commitment to booking staff on the Clinical Risk Formulation ████████ STORM (suicide prevention skills) training; ward manager and service manager will monitor uptake and compliance with essential to role training.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 2 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue booking staff onto Clinical Risk Formulation and STORM training, while monitoring uptake and compliance with essential-to-role training.

Verbatim wording from the response

“To address this point, the steps the service has taken so far are: - Shared learning for the staff team, this has been shared via supervision and the Care Hub Quality Learning forum. - ████████ consultant team, this has been shared via the lead ████████ patient meeting to support the importance of well-documented risk assessments. - ████████ trust, this has been shared as trust wide learning for ████████ within the footprint to be aware of and learn from. - Continued commitment to booking staff on the Clinical Risk Formulation ████████ STORM (suicide prevention skills) training; ward manager and service manager will monitor uptake and compliance with essential to role training.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 2 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Face-to-face CMHT review was not necessarily required because the patient had not yet been allocated a care coordinator.

Verbatim wording from the response

“Point 7 I am concerned that on the 9th March, Carl should have been seen face to face by the CMHT, in line with Trust Policy. Instead, he only received a telephone call from a duty worker who had never met him.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 4 · response
Published 17 May 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Share learning slides on preparing for Coroner’s Inquests with identified investigation authors.

    Stated by Pennine Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 May 2023.
  2. 2

    Re-establish the trust-wide Just Culture meeting chaired by the Executive Director of Nursing, Professional Leadership and Quality Governance.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 May 2023.
  3. 3

    Make patient safety training available online for all staff and offer additional virtual training supporting investigation authors.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 May 2023.
  4. 4

    Consider updating investigation-author training to incorporate a compassionate, just-culture approach.

    Stated by Pennine Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 May 2023.
  5. 5

    Maintain weekly communication between inpatient wards and CMHTs to identify and review essential care needs for patients on leave.

    Stated by Pennine Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 May 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning slides on preparing for Coroner’s Inquests with identified investigation authors.

Verbatim wording from the response

“- The trust is considering an updated training offer for authors of investigations with a compassionate, just culture approach. - The Trust has a new PSIRF (Patient Safety Incident Response Framework) implementation group, this was established in February 2023 following a PSIRF trust wide Implementation planning away day. This is looking at the new framework, planning for implementation including updated Investigation templates and support for staff completing these. - Patients Safety training is now available online for all staff to complete. As part of the new PSIRF framework additional training on supporting authors approaching investigations has been offered to staff virtually through 2023. - The Quality team have also planned to share learning slides around preparation for Coroner’s Inquests with staff identified as Investigation authors.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 6 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-establish the trust-wide Just Culture meeting chaired by the Executive Director of Nursing, Professional Leadership and Quality Governance.

Verbatim wording from the response

“- The Trust has re-established the Just Culture trust wide meeting in June 2023, this is chaired by the Executive Director of Nursing, Professional Leadership and & Quality Governance.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 5 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make patient safety training available online for all staff and offer additional virtual training supporting investigation authors.

Verbatim wording from the response

“- The trust is considering an updated training offer for authors of investigations with a compassionate, just culture approach. - The Trust has a new PSIRF (Patient Safety Incident Response Framework) implementation group, this was established in February 2023 following a PSIRF trust wide Implementation planning away day. This is looking at the new framework, planning for implementation including updated Investigation templates and support for staff completing these. - Patients Safety training is now available online for all staff to complete. As part of the new PSIRF framework additional training on supporting authors approaching investigations has been offered to staff virtually through 2023. - The Quality team have also planned to share learning slides around preparation for Coroner’s Inquests with staff identified as Investigation authors.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 6 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider updating investigation-author training to incorporate a compassionate, just-culture approach.

Verbatim wording from the response

“- The trust is considering an updated training offer for authors of investigations with a compassionate, just culture approach. - The Trust has a new PSIRF (Patient Safety Incident Response Framework) implementation group, this was established in February 2023 following a PSIRF trust wide Implementation planning away day. This is looking at the new framework, planning for implementation including updated Investigation templates and support for staff completing these. - Patients Safety training is now available online for all staff to complete. As part of the new PSIRF framework additional training on supporting authors approaching investigations has been offered to staff virtually through 2023. - The Quality team have also planned to share learning slides around preparation for Coroner’s Inquests with staff identified as Investigation authors.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 6 · response
Published 17 May 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain weekly communication between inpatient wards and CMHTs to identify and review essential care needs for patients on leave.

Verbatim wording from the response

“It is recognised that it may not always possible for a patient to be seen by a care coordinator that they are known to. They may be new to the service, there may have been staff changes since they were last care coordinated. However, where this is felt to be essential to a person’s care, there is now a regular process in place to ensure weekly communication between the inpatient wards and CMHT where this can be raised and reviewed.”

Source location

Response from Pennine Care NHS Foundation Trust
Page 5 · response
Published 17 May 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026