PFD report

William Stanton RUTHERFORD · Prevention of Future Deaths report

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Issued 16 Jun 2021•North Northumberland and South Northumberland

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure of record keeping to reflect residents’ needs
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to accurately record incidents as they occur
  3. Insufficient staffing levels for required care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Review and implement new compliance systems and reporting processes.

    Stated by Alcyone Healthcare North East LtdStated in progressThe respondent said that this action was in progress when they made their response on 27 April 2022.
  2. Action

    Review the staffing structure and revise recruitment and induction processes.

    Stated by Alcyone Healthcare North East LtdStated in progressThe respondent said that this action was in progress when they made their response on 27 April 2022.
  3. Action

    Review and implement new care-planning processes.

    Stated by Alcyone Healthcare North East LtdStated in progressThe respondent said that this action was in progress when they made their response on 27 April 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of record keeping to reflect residents’ needs

Wider context from the report

“(2) I have previously raised concerns regarding the standard of record keeping at Baedling Manor Care Home. I have not received a response to my previous concerns which I repeat again. This is the second death where a resident has died following a fall at Baedling Manor Care Home and I am concerned that the record keeping does not reflect the needs of the residents or accurately record incidents as they occur. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accurately record incidents as they occur

Wider context from the report

“(2) I have previously raised concerns regarding the standard of record keeping at Baedling Manor Care Home. I have not received a response to my previous concerns which I repeat again. This is the second death where a resident has died following a fall at Baedling Manor Care Home and I am concerned that the record keeping does not reflect the needs of the residents or accurately record incidents as they occur. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staffing levels for required care

Wider context from the report

“(1) I am concerned that staffing levels were below the minimum requirement on 27 and 28 December 2020. Mr Rutherford was for one to one care and I am concerned that the appropriate number of staff were not available. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and implement new compliance systems and reporting processes.

Verbatim wording from the response

“• Full review and implementation of new compliance systems and reporting processes”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the staffing structure and revise recruitment and induction processes.

Verbatim wording from the response

“• Staffing structure review and revised recruitment and induction processes”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and implement new care-planning processes.

Verbatim wording from the response

“• Full review and implementation of new care planning processes”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Conduct a full health and safety audit and complete associated actions.

    Stated by Alcyone Healthcare North East LtdStated in progressThe respondent said that this action was in progress when they made their response on 27 April 2022.
  2. 2

    Increase face-to-face staff training.

    Stated by Alcyone Healthcare North East LtdStated completedThe respondent said that this action was complete when they made their response on 27 April 2022.
  3. 3

    Employ and deploy a new management team with support from the incoming provider.

    Stated by Alcyone Healthcare North East LtdStated completedThe respondent said that this action was complete when they made their response on 27 April 2022.
  4. 4

    Monitor and audit management action plans.

    Stated by Alcyone Healthcare North East LtdStated completedThe respondent said that this action was complete when they made their response on 27 April 2022.
  5. 5

    Strengthen leadership and communication among staff.

    Stated by Alcyone Healthcare North East LtdStated completedThe respondent said that this action was complete when they made their response on 27 April 2022.
  6. 6

    Provide routine access to and support from the Director of Care and management support team.

    Stated by Alcyone Healthcare North East LtdStated completedThe respondent said that this action was complete when they made their response on 27 April 2022.
  7. 7

    Complete the changeover to a new provider operator and management team.

    Stated by Alcyone Healthcare North East LtdStated plannedThe respondent said that this action was planned when they made their response on 27 April 2022.
  8. 8

    Provide full-time onsite support from an experienced nominated individual.

    Stated by Alcyone Healthcare North East LtdStated completedThe respondent said that this action was complete when they made their response on 27 April 2022.
  9. 9

    Maintain responsive, collaborative communication with regulators, safeguarding, contracting, infection-control teams, professionals, families and residents.

    Stated by Alcyone Healthcare North East LtdStated completedThe respondent said that this action was complete when they made their response on 27 April 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a full health and safety audit and complete associated actions.

Verbatim wording from the response

“• Full health and safety audit and associated actions”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase face-to-face staff training.

Verbatim wording from the response

“• Increased face to face training”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ and deploy a new management team with support from the incoming provider.

Verbatim wording from the response

“The home is currently going though transition to a new and established provider operator and a new management team has been employed as part of this process with significant support of the incoming provider. It is anticipated that the changeover will complete before the end of August 202.”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 1 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor and audit management action plans.

Verbatim wording from the response

“• Monitored and audited management action plans”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen leadership and communication among staff.

Verbatim wording from the response

“• Enhanced leadership and communication amongst the staff team”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide routine access to and support from the Director of Care and management support team.

Verbatim wording from the response

“• Routine access and support from Director of Care of the management support team”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the changeover to a new provider operator and management team.

Verbatim wording from the response

“The home is currently going though transition to a new and established provider operator and a new management team has been employed as part of this process with significant support of the incoming provider. It is anticipated that the changeover will complete before the end of August 202.”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 1 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide full-time onsite support from an experienced nominated individual.

Verbatim wording from the response

“• Full time, onsite support from experience nominated Individual.”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain responsive, collaborative communication with regulators, safeguarding, contracting, infection-control teams, professionals, families and residents.

Verbatim wording from the response

“• Responsive and collaborative communication with CQC leads, Northumberland Safeguarding team, Northumberland Contracts team, Northumberland Infection control team, other visiting professionals, families and residents.”

Source location

2022-0118-Response-from-Alcyone-healthcare_Published
Page 2 · response
Published 27 April 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026