PFD report

Keith David FOORD · Prevention of Future Deaths report

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Issued 2 Dec 2024•East Sussex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to classify transfers for aortic dissection requiring emergency surgery as category 1
    Part of recurring concern: Failure to safely coordinate transfer of urgent surgical patientsPart of recurring concern: Unreliable emergency access to hospital care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Inter-facility transfers requiring immediate treatment at a receiving facility are categorised by clinical condition and urgency, rather than diagnosis, as Category 2.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to classify transfers for aortic dissection requiring emergency surgery as category 1

Wider context from the report

“namely that for aortic dissection requiring emergency surgery and inter facility transfer, the category of this type of case for transfer should be raised to category 1. ”

Is this part of a recurring concern?

Yes — Failure to safely coordinate transfer of urgent surgical patients; Unreliable emergency access to hospital care.

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inter-facility transfers requiring immediate treatment at a receiving facility are categorised by clinical condition and urgency, rather than diagnosis, as Category 2.

Verbatim wording from the response

“IFT Level 2 (IFT2) Category 2”

Source location

Response from NHS England
Page 2 · response
Published 2 December 2024

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Amend the national inter-facility transfer framework to clinically navigate and prioritise eligible immediate-intervention transfers for Category 2 dispatch.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 2 December 2024.
  2. 2

    Prioritise improvements to Category 2 ambulance response times and urgent and emergency care services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 2 December 2024.
  3. 3

    Develop discharge metrics to monitor performance improvements.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 2 December 2024.
  4. 4

    Work with trusts and services facing significant handover challenges to reduce excessive ambulance handover delays.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 2 December 2024.
  5. 5

    Operate the Regulation 28 Working Group to discuss reports and share patient-safety learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 2 December 2024.
  6. 6

    Work more closely with local authorities to improve the timeliness of patient discharge.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 2 December 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the national inter-facility transfer framework to clinically navigate and prioritise eligible immediate-intervention transfers for Category 2 dispatch.

Verbatim wording from the response

“NHS England published the National framework for inter-facility transfers in July 2019, which was last updated on 12 December 2024. The framework is intended for patients who require transfer by ambulance between facilities due to an increase in either their medical or nursing care needs.”

Source location

Response from NHS England
Page 1 · response
Published 2 December 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise improvements to Category 2 ambulance response times and urgent and emergency care services.

Verbatim wording from the response

“NHS England recognises the significant pressures on all NHS services, including ambulances, and has been prioritising improvements to Category 2 response times and urgent and emergency care services. NHS England’s ambitions for 2024/25 have been set out in the NHS priorities and operational planning guidance, which includes improving Category 2 ambulance response times relative to 2023/24, to an average of 30 minutes across 2024/25.”

Source location

Response from NHS England
Page 3 · response
Published 2 December 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop discharge metrics to monitor performance improvements.

Verbatim wording from the response

“NHS England has also recognised the need to increase ambulance capacity through growing the workforce, improving flow through hospitals and reducing handover delays, speeding up discharges from hospital and expanding new services in the community; all of which support improved patient flow and ambulance response times. The NHS is also working more closely with local authorities to improve the timely discharge of patients and has developed discharge metrics to monitor performance improvements.”

Source location

Response from NHS England
Page 3 · response
Published 2 December 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with trusts and services facing significant handover challenges to reduce excessive ambulance handover delays.

Verbatim wording from the response

“Improvements to ambulance response times are also being enabled by addressing excessive handover delays. Rapid handovers are essential to ensure that patients reach definitive care promptly, which includes both those waiting to receive care in the Emergency Department, and those waiting in the community. NHS England continues to work with trusts and services with significant handover challenges at the ‘front end’, alongside recognising the importance of reducing length of stay and timely discharge to maintain adequate patient flow and allow new patients to be handed over more promptly to Emergency Departments (or, in Keith’s case, to be transferred from the Emergency Department in one hospital and handed over to the cardiac team in another hospital).”

Source location

Response from NHS England
Page 3 · response
Published 2 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Regulation 28 Working Group to discuss reports and share patient-safety learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Keith, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 2 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work more closely with local authorities to improve the timeliness of patient discharge.

Verbatim wording from the response

“NHS England has also recognised the need to increase ambulance capacity through growing the workforce, improving flow through hospitals and reducing handover delays, speeding up discharges from hospital and expanding new services in the community; all of which support improved patient flow and ambulance response times. The NHS is also working more closely with local authorities to improve the timely discharge of patients and has developed discharge metrics to monitor performance improvements.”

Source location

Response from NHS England
Page 3 · response
Published 2 December 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026