PFD report

Sarah Julie MITCHELL · Prevention of Future Deaths report

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Issued 8 Jan 2024•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to limit medication dispensing in line with overdose-risk controls
    Part of recurring concern: Medication quantity controls failing to prevent unsafe access to excessive amounts
  2. Lack of accident and emergency staff access to medication records and dispensing rationale
    Part of recurring concern: Unreliable access to patients’ medication historiesPart of recurring concern: Unreliable access to relevant clinical records for safe care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Continue transferring users from the legacy Summary Care Record application to the National Care Records Service to improve access to national patient information.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 19 January 2024.
  2. Action

    Change prescriptions to daily dispensing for patients admitted with more than one overdose within three months, until the risk period ends.

    Stated by Rosedale SurgeryStated plannedThe respondent said that this action was planned when they made their response on 19 January 2024.
  3. Action

    Add a Summary Care Record sentence limiting controlled medication following an overdose diagnosis to no more than a 48-hour supply.

    Stated by Rosedale SurgeryStated plannedThe respondent said that this action was planned when they made their response on 19 January 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    Norfolk and Waveney Integrated Care Board is responsible for delivering local Shared Care Records relevant to local information sharing.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to limit medication dispensing in line with overdose-risk controls

Wider context from the report

“The provision to Ms. MITCHELL of 28 days’ worth of prescribed medication in less than a 48-hour period (14 days’ worth of medication dispensed on each occasion she was discharged hospital on the 3rd and 4th of August 2022). This occurred at a time when, due to concerns about Ms. MITCHELL hoarding medication and taking an overdose, she was receiving weekly medication prescriptions from her GP to control this risk. The evidence heard at Inquest indicated that there was no process in place whereby accident and emergency staff could access Ms. MITCHELL’s medical records detailing the medication she was receiving and the rationale behind the dispensing regime in place. ”

Is this part of a recurring concern?

Yes — Medication quantity controls failing to prevent unsafe access to excessive amounts.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of accident and emergency staff access to medication records and dispensing rationale

Wider context from the report

“The provision to Ms. MITCHELL of 28 days’ worth of prescribed medication in less than a 48-hour period (14 days’ worth of medication dispensed on each occasion she was discharged hospital on the 3rd and 4th of August 2022). This occurred at a time when, due to concerns about Ms. MITCHELL hoarding medication and taking an overdose, she was receiving weekly medication prescriptions from her GP to control this risk. The evidence heard at Inquest indicated that there was no process in place whereby accident and emergency staff could access Ms. MITCHELL’s medical records detailing the medication she was receiving and the rationale behind the dispensing regime in place. ”

Is this part of a recurring concern?

Yes — Unreliable access to patients’ medication histories; Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue transferring users from the legacy Summary Care Record application to the National Care Records Service to improve access to national patient information.

Verbatim wording from the response

“For background, it is worth mentioning that, in the past, the Summary Care Record application (SCRa) was the main method to access SCRs for the existing NHS user base. However, NHS England have been involved in a programme of work to transfer SCR users from the legacy SCRa service to the new National Care Records Service (NCRS) service. This work was accelerated during 2023 and is projected to conclude during Q2 2024. NCRS is the successor to SCRa and by design removes a large amount of the reported barriers to adoption within many care settings. The National Care Records Service (NCRS) provides a quick, secure way to access national patient information to improve clinical decision making and healthcare outcomes, it is free to use and includes additional features and services beyond the legacy SCRa product.”

Source location

Response from NHS England
Page 2 · response
Published 19 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change prescriptions to daily dispensing for patients admitted with more than one overdose within three months, until the risk period ends.

Verbatim wording from the response

“2. If a patient is admitted with more than 1 overdose within a 3 month period we will change their prescription to daily until they have not to overdose or overdose on their medication.”

Source location

Response from Rosedale Surgery
Page 1 · response
Published 19 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a Summary Care Record sentence limiting controlled medication following an overdose diagnosis to no more than a 48-hour supply.

Verbatim wording from the response

“From now on when a diagnosis of an overdose gets recorded we will add a sentence to give no more controlled medication than is needed for 48 hours, so they can contact the surgery again for a further supply after. This should be visible on the summary care record that the hospital is looking at.”

Source location

Response from Rosedale Surgery
Page 1 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Procure a shared electronic patient-record system across the three acute trusts.

Verbatim wording from the response

“Next Steps You may be aware that the Norfolk and Waveney Acute Hospital Collaborative are in the process of procuring an Electronic Patient Record system for use across the three acute Trusts. This will remove the need for separate systems, including EPMA and e-Discharge and will eliminate the issues of data transfer between systems.”

Source location

Response from James Paget University Hospitals NHS Foundation Trust
Page 3 · response
Published 19 January 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Norfolk and Waveney Integrated Care Board is responsible for delivering local Shared Care Records relevant to local information sharing.

Verbatim wording from the response

“Healthcare organisations use a combination of locally / regionally provided and nationally provided information sharing systems to support patient care. A contribution from the Shared Care Records programme would be helpful in this case to understand what information is provided in the area where the deceased received care through any local Shared Care Record or other local sharing agreements. You may wish to refer to Norfolk and Waveney Integrated Care Board (ICB) on this matter as ICBs are responsible for the delivery of Shared Care Records. This response focuses on nationally provided services.”

Source location

Response from NHS England
Page 1 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

James Paget University Hospitals NHS Trust should provide information about the deceased’s care, including prescribing policies and the concerns raised.

Verbatim wording from the response

“NHS England would refer you to James Paget University Hospitals NHS Trust for further information on Sarah’s care and your concerns, including their prescribing policies and we note that you have also addressed your Report to them. We understand that the Trust has contacted the coroner to clarify some of the issues referenced within your Report. We have been asked to be sighted on their response and will consider this carefully once we are in receipt.”

Source location

Response from NHS England
Page 3 · response
Published 19 January 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust’s investigative action and prescribing policy are considered to address concerns about A&E access to medication records.

Verbatim wording from the response

“In preparing this response, Departmental officials have made enquiries with NHS England. As I understand, the James Paget University Hospitals NHS Trust (the Trust) has provided a response which gives an update on the investigative action undertaken and assurance around the Trust’s prescribing policy. I trust their response addresses your specific concern around access to medical records for A&E staff.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for delivering health services and considering further responses concerning access to medical records.

Verbatim wording from the response

“Following this, I am aware that ████████ in his capacity as Medical Director of NHS England too has provided a response. NHS England has provisioned a programme of work to transition records from the existing system to the new National Care Records Service (NCRS) service, which I note, by design will remove a large amount of the reported barriers to adoption within many care settings. NHS England is operationally responsible for delivering health services across the country and will carefully consider further responses provided by the Trust. I hope that as an executive non-departmental public body, sponsored by the Department of Health and Social Care, the response provided by NHS England has addressed your concern.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 19 January 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust disputes that 28 days of medication were supplied, stating that the first discharge involved only a 10-day fluoxetine supply.

Verbatim wording from the response

“Provision of Prescribed Medication I have received assurance from the Trust’s Chief Pharmacist that the only medication which Ms Mitchell was given upon her first discharge, on 3rd August 2022, was one box of Fluoxetine ████████ capsules, equating to a 10 day supply. This is evidenced in the Trust’s dispensing record for this patient as illustrated below:”

Source location

Response from James Paget University Hospitals NHS Foundation Trust
Page 2 · response
Published 19 January 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust disputes that emergency department staff lacked access to relevant medical records, stating that staff could access Summary Care Record and SystmOne.

Verbatim wording from the response

“Summary Care Record (SCR) is a national database that holds electronic records of important patient information such as current medication, allergies and details of any previous adverse reactions to medicines, created from the GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in the patient’s direct care.”

Source location

Response from James Paget University Hospitals NHS Foundation Trust
Page 2 · response
Published 19 January 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  2. 2

    Monitor organisational access to nationally supported record services and publish utilisation information.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor organisational access to nationally supported record services and publish utilisation information.

Verbatim wording from the response

“NHS England monitor the accesses made by organisations to the services that we support, including the Summary Care Record application (SCRa) and the National Care Records Service (NCRS). We publish some of this information here: https://digital.nhs.uk/data-and-information/data-tools-and-services/tools-for-accessing-data/deployment-and-utilisation-hub/summary-care-records-deployment-and-utilisation.”

Source location

Response from NHS England
Page 1 · response
Published 19 January 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/4

Data last updated 7 September 2026