PFD report

Eleanor Smith Deceased · Prevention of Future Deaths report

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Issued 17 Apr 2024•Northumberland

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Inaccurate recording of cannula events and siting in medical records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Delays in the administration of IV antibiotics
  3. Failure to ensure effective administration of antibiotics
    Part of recurring concern: Unsafe medication administration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Disseminate the safety message and videos Trustwide through multiple media, the intranet, email bulletin and digital newsletter.

    Stated by Northumbria Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2024.
  2. Action

    Highlight cannula documentation requirements and difficult-access escalation at ward safety huddles.

    Stated by Northumbria Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2024.
  3. Action

    Amend MM01 to require immediate, reasoned recording of incomplete or partial medication doses.

    Stated by Northumbria Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The delay in administering intravenous antibiotics was not considered likely to have contributed to the patient’s death.

    Stated by Northumbria Healthcare NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate recording of cannula events and siting in medical records

Wider context from the report

“1. It was the concern of the family throughout the investigation that there was a delay in the administration of IV antibiotics and the antibiotics were not administered effectively. The Trust accepted that there was a significant delay in the administration of antibiotics of a period of 24 hours but that it was unlikely that the delay affected the outcome. The family gave evidence that they were present until around 21.00 hours on 23 September 2023 and described difficulties experienced by staff on 23 September 2023 in the siting of a canula. There was an attempt for the canula to be placed in one arm, then the other and was eventually sited in the foot. It was the position of Trust that from 17.56 hours on 23 September 2023 there was a working cannula and prescribed medication was administered. I accepted the evidence of the family and I am concerned that the medical records did not accurately record the events and siting of the canula. I am further concerned as to whether prescribed medication on this occasion being antibiotics were effectively administered and what checks there are to ensure the effective administration of medicines. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in the administration of IV antibiotics

Wider context from the report

“1. It was the concern of the family throughout the investigation that there was a delay in the administration of IV antibiotics and the antibiotics were not administered effectively. The Trust accepted that there was a significant delay in the administration of antibiotics of a period of 24 hours but that it was unlikely that the delay affected the outcome. The family gave evidence that they were present until around 21.00 hours on 23 September 2023 and described difficulties experienced by staff on 23 September 2023 in the siting of a canula. There was an attempt for the canula to be placed in one arm, then the other and was eventually sited in the foot. It was the position of Trust that from 17.56 hours on 23 September 2023 there was a working cannula and prescribed medication was administered. I accepted the evidence of the family and I am concerned that the medical records did not accurately record the events and siting of the canula. I am further concerned as to whether prescribed medication on this occasion being antibiotics were effectively administered and what checks there are to ensure the effective administration of medicines. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure effective administration of antibiotics

Wider context from the report

“1. It was the concern of the family throughout the investigation that there was a delay in the administration of IV antibiotics and the antibiotics were not administered effectively. The Trust accepted that there was a significant delay in the administration of antibiotics of a period of 24 hours but that it was unlikely that the delay affected the outcome. The family gave evidence that they were present until around 21.00 hours on 23 September 2023 and described difficulties experienced by staff on 23 September 2023 in the siting of a canula. There was an attempt for the canula to be placed in one arm, then the other and was eventually sited in the foot. It was the position of Trust that from 17.56 hours on 23 September 2023 there was a working cannula and prescribed medication was administered. I accepted the evidence of the family and I am concerned that the medical records did not accurately record the events and siting of the canula. I am further concerned as to whether prescribed medication on this occasion being antibiotics were effectively administered and what checks there are to ensure the effective administration of medicines. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the safety message and videos Trustwide through multiple media, the intranet, email bulletin and digital newsletter.

Verbatim wording from the response

“The safety message and videos will be disseminated Trustwide via multiple media platforms, along with being shared on the Trust's intranet site and will also be sent to all staff by way of an email bulletin and on the communication digital newsletter. This will be sent separate to the normal safety message processes.”

Source location

Response from Northumbria Healthcare
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight cannula documentation requirements and difficult-access escalation at ward safety huddles.

Verbatim wording from the response

“This suggests regular use of the care plans but does not provide assurance that all cannulas are being correctly documented. We therefore conducted a one-day point prevalence audit of Ward 1 to assess compliance on 12 May 2024. The audit showed that on the day in question only 58% of patients with a cannula had a fully completed and up to date care plan. We have put an action plan in place to address this on Ward 1 and across the Trust. The action plan includes highlighting the issue at the ward safety huddles, a clearer escalation process for staff in the event of difficult intravenous access and weekly reaudit to drive improvement.”

Source location

Response from Northumbria Healthcare
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend MM01 to require immediate, reasoned recording of incomplete or partial medication doses.

Verbatim wording from the response

“In conjunction with this, Medicines Management Policies and Procedures (MM01) Version 9.3 has now been amended to reflect the importance of partial dose recording, including reasoning. The key changes to policy are detailed below and the amended policy is attached:”

Source location

Response from Northumbria Healthcare
Page 6 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a clearer escalation process for staff managing difficult intravenous access.

Verbatim wording from the response

“This suggests regular use of the care plans but does not provide assurance that all cannulas are being correctly documented. We therefore conducted a one-day point prevalence audit of Ward 1 to assess compliance on 12 May 2024. The audit showed that on the day in question only 58% of patients with a cannula had a fully completed and up to date care plan. We have put an action plan in place to address this on Ward 1 and across the Trust. The action plan includes highlighting the issue at the ward safety huddles, a clearer escalation process for staff in the event of difficult intravenous access and weekly reaudit to drive improvement.”

Source location

Response from Northumbria Healthcare
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Ward 1 cannula care-plan compliance to identify documentation gaps.

Verbatim wording from the response

“This suggests regular use of the care plans but does not provide assurance that all cannulas are being correctly documented. We therefore conducted a one-day point prevalence audit of Ward 1 to assess compliance on 12 May 2024. The audit showed that on the day in question only 58% of patients with a cannula had a fully completed and up to date care plan. We have put an action plan in place to address this on Ward 1 and across the Trust. The action plan includes highlighting the issue at the ward safety huddles, a clearer escalation process for staff in the event of difficult intravenous access and weekly reaudit to drive improvement.”

Source location

Response from Northumbria Healthcare
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a step-by-step training video showing staff how to amend incomplete or partial doses in eMeds.

Verbatim wording from the response

“From the evidence presented at Mrs Smith’s inquest although this facility is being used appropriately in many cases there are instances where this has not been done. Moreover, within the recorded amendments there are a significant number that have been recorded as either other (195) or blank (15), which does not provide sufficient clinical context. To address this gap, we have created a new training video for staff that demonstrates how to effectively use this facility in a step-by-step manner (see attached eMeds Amending Administration.mp4 in Concern 1).”

Source location

Response from Northumbria Healthcare
Page 6 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly reaudits of cannula care-plan documentation to drive improvement.

Verbatim wording from the response

“This suggests regular use of the care plans but does not provide assurance that all cannulas are being correctly documented. We therefore conducted a one-day point prevalence audit of Ward 1 to assess compliance on 12 May 2024. The audit showed that on the day in question only 58% of patients with a cannula had a fully completed and up to date care plan. We have put an action plan in place to address this on Ward 1 and across the Trust. The action plan includes highlighting the issue at the ward safety huddles, a clearer escalation process for staff in the event of difficult intravenous access and weekly reaudit to drive improvement.”

Source location

Response from Northumbria Healthcare
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a Trust safety message covering difficult access, cannula documentation, partial-dose recording and eMeds amendments.

Verbatim wording from the response

“We are in the process of creating a safety message (see attached text and video) that will highlight:”

Source location

Response from Northumbria Healthcare
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The delay in administering intravenous antibiotics was not considered likely to have contributed to the patient’s death.

Verbatim wording from the response

“The Trust is committed to ensuring that lessons are learnt when any patient safety incident occurs. At the time of the incident a multidisciplinary learning from deaths mortality review was undertaken by the Trust and some key learning points were identified, the most relevant of which was that there was a delay to the decision to prescribe and administer intravenous antibiotics which was inadequately recorded in the electronic record. The mortality review team was clear in its conclusion that the delay to administration of antibiotics was not likely to have contributed to Mrs Smith’s death as she was felt to be dying following the stress of surgery and the initial injury.”

Source location

Response from Northumbria Healthcare
Page 1 · response
Published 29 April 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026