PFD report

Arsema Dawit · Prevention of Future Deaths report

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Issued 13 Oct 2014•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to accurately record and communicate incident information on the CRIS
    Part of recurring concern: Unreliable CRIS investigation information and review processes
  2. Failure to make a linked crime report
    Part of recurring concern: Unreliable recording of reported crimes
  3. Failure to use interpreting services to enable interview of a non-English-speaking witness
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Operate the broadened Public Access Officer role with mandatory specialist training in front-counter reporting, initial investigation, risk recognition, victim care and safeguarding.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 13 October 2014.
  2. Action

    Provide continuously available policing toolkits and a Reception Services Manual with checklists and flowcharts for recording, escalating and investigating threats to life and other relevant risks.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 13 October 2014.
  3. Action

    Provide accessible translation through 24/7 telephone, remote video, bilingual-staff and central interpreter-booking arrangements for public contact, statements, interviews and court appearances.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 13 October 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    The police cannot directly alter national crime definitions governing specialist unit remits.

    Stated by Metropolitan Police ServiceOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accurately record and communicate incident information on the CRIS

Wider context from the report

“(1) The senior reception officer prematurely classified the offence, failed to reclassify it when the full details were known at the end of her interviews and entered a misleading entry on the CRIS that the Inspector whom she had briefly asked a question, had been informed of the incident, which he had not, but others assumed he had been. He was clear that had he known the full account of the incident, he would have required further steps to be taken at the outset. Is the SRO appropriate to complete the CRIS in such a case and is the system of recording and reviewing the entered principal offence now understood by reception officers? ”

Is this part of a recurring concern?

Yes — Unreliable CRIS investigation information and review processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make a linked crime report

Wider context from the report

“(2) The court was told that most serious crime reported should be the principal offence, but the threat to kill was not entered as the principle offence, when at some stage it was reviewed by senior supervising officers, nor was a linked crime report made. The entry of the second Inspector was insufficient to properly inform others of his decisions. Two inspectors were involved and that gave false reassurance to more junior officers, who did not question the appropriateness of the principal offence, despite contrary evidence. It was not clear whether this was a series of misunderstandings or a systemic or cultural failure to properly document and ensure flexibility in investigations. ”

Is this part of a recurring concern?

Yes — Unreliable recording of reported crimes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use interpreting services to enable interview of a non-English-speaking witness

Wider context from the report

“(5) There appeared to be some reluctance to use the interpreting service, so that the mother was never interviewed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Gap in investigation pathways for offences outside domestic violence and child abuse team remits

Wider context from the report

“(4) According to the MPS Standard Operating Procedures at the time, the offence could not have been reported as domestic violence as those involved were not adult and was outside the remit of the child abuse investigation team. There appeared to be a gap, which might mean inappropriate or insufficient investigation could be carried out. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate supervision of investigative action plans

Wider context from the report

“(3) The action plans that were adopted appeared to have been supervised sub-optimally by Detective Sergeants. It is not clear whether these were individual weaknesses or reflect a wider weakness in the role of supervisors. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document investigative decisions sufficiently to inform others

Wider context from the report

“(2) The court was told that most serious crime reported should be the principal offence, but the threat to kill was not entered as the principle offence, when at some stage it was reviewed by senior supervising officers, nor was a linked crime report made. The entry of the second Inspector was insufficient to properly inform others of his decisions. Two inspectors were involved and that gave false reassurance to more junior officers, who did not question the appropriateness of the principal offence, despite contrary evidence. It was not clear whether this was a series of misunderstandings or a systemic or cultural failure to properly document and ensure flexibility in investigations. ”

Is this part of a recurring concern?

Yes — Unreliable recording of police investigative actions and decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record the most serious reported crime as the principal offence

Wider context from the report

“(2) The court was told that most serious crime reported should be the principal offence, but the threat to kill was not entered as the principle offence, when at some stage it was reviewed by senior supervising officers, nor was a linked crime report made. The entry of the second Inspector was insufficient to properly inform others of his decisions. Two inspectors were involved and that gave false reassurance to more junior officers, who did not question the appropriateness of the principal offence, despite contrary evidence. It was not clear whether this was a series of misunderstandings or a systemic or cultural failure to properly document and ensure flexibility in investigations. ”

Is this part of a recurring concern?

Yes — Unreliable recording of reported crimes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to correctly classify and reclassify the principal offence

Wider context from the report

“(1) The senior reception officer prematurely classified the offence, failed to reclassify it when the full details were known at the end of her interviews and entered a misleading entry on the CRIS that the Inspector whom she had briefly asked a question, had been informed of the incident, which he had not, but others assumed he had been. He was clear that had he known the full account of the incident, he would have required further steps to be taken at the outset. Is the SRO appropriate to complete the CRIS in such a case and is the system of recording and reviewing the entered principal offence now understood by reception officers? ”

Is this part of a recurring concern?

Yes — Unreliable recording of reported crimes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the broadened Public Access Officer role with mandatory specialist training in front-counter reporting, initial investigation, risk recognition, victim care and safeguarding.

Verbatim wording from the response

“Response: A decision was taken by Management Board in 2007 that the Station Reception Officer (SRO) role would cease to exist with effect from 31 July 2008. Initially, those staff recruited to the revised position after this date were called ‘Station Police Community Support Officers’ (‘SPCSOs’), who were part of the Police Community Support Officer family. Patrolling had not formerly been part of the remit of the SRO, and so”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 1 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide continuously available policing toolkits and a Reception Services Manual with checklists and flowcharts for recording, escalating and investigating threats to life and other relevant risks.

Verbatim wording from the response

“In support of such better decision making, a further innovation since 2008 has been the refashioning of our sometimes unwieldy policies and procedures into a series of user-friendly ‘toolkits’, available 24 hours a day, seven days a week, from any MPS computer workstation. These are designed to be clear, concise guides, ‘Frequently Asked Questions’ and checklists which can support any frontline officer or staff member before, during, or after dealing with any situation which they may be unfamiliar with. For example, links to an easy to follow flow chart of necessary actions setting out how a ‘Threat To Life’ should be recorded, reported, and progressed is now included in a bespoke online reference guide, the Reception Services Manual, for use by Public Access staff. This manual contains, inter alia, specific guidance on how to deal with:”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 3 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide accessible translation through 24/7 telephone, remote video, bilingual-staff and central interpreter-booking arrangements for public contact, statements, interviews and court appearances.

Verbatim wording from the response

“Response Since 2008, routes to access immediate translation services for initial communication with victims and witnesses, together with arrangements to access security-checked and court-qualified interpreters for more considered encounters such as victim and witness statement taking, suspect interviewing, or court appearances, have been streamlined and improved. The MPS is consciously recruiting from a wider pool of diverse language speakers, and acknowledging the spontaneous availability of the many bilingual officers and staff we already employ. Work is in hand to use a database of these skills to improve our ability to engage with a diverse public.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 9 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Crime Assessment Unit as an independent central quality-assurance layer that reviews, confirms and corrects initial crime classifications within defined timescales.

Verbatim wording from the response

“significant improvement in our business processes since 2008 has been the introduction in 2012 of a centralised, independent quality assurance layer which assumes responsibility for the confirmation of initial classification for all reported crimes MPS wide. This centralised independence provides an opportunity to correct local errors of the type which occurred in the initial recording of Miss Dawit’s allegation. The supervision is provided by the Crime Assessment Unit (CAU), comprising three teams of experienced detective and uniformed officers and staff, each headed up by an inspector. The CAU run a series of automated searches to ensure that any reports lacking the necessary classification confirmation are undertaken by them are reviewed and progressed appropriately.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 5 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a backstop procedure assigning responsibility for investigating child-related domestic-abuse cases that fall outside specialist-unit remits.

Verbatim wording from the response

“Whilst this definitional ‘gap’ still exists, therefore, and is not directly within the power of the MPS to alter, we have acknowledged this, and have since 2008 developed safeguards to deal with it.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 8 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen sergeant and detective-supervisor capability through mandatory training, probationary evidence workbooks, investigative skills courses and documented supervision requirements.

Verbatim wording from the response

“Since 2008, considerable work has been undertaken nationally and within the MPS on these fronts, beginning with a number of significant changes nationally and within the MPS in the training and support of all newly promoted and serving uniformed and detective officers.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 5 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The police cannot directly alter national crime definitions governing specialist unit remits.

Verbatim wording from the response

“In the Dawit case, the matter was referred to a Detective officer to deal, albeit within the ‘generalist’ main office of CID, and with an (incorrect) assumption that the substantive offence involved was Actual Bodily Harm. Despite decisions made by some individuals in the case therefore, at the level of process, the remit issue highlighted in Dawit did not impinge on the skills level of investigator allocated to deal. Clearly, though, specialist units do ‘add value’ through their greater knowledge and experience of certain crime types, and it is here the remit issue was relevant. Resolution of this, however, lies ultimately beyond the reach of the MPS to address directly, as I will now explain.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 8 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

PAO training and business processes are considered sufficient for accurate crime recording and useful initial investigation.

Verbatim wording from the response

“The current PAO training course was designed centrally in conjunction with MPS training command, known as ‘Met Training’ and is delivered by dedicated trainers from Met Training. It takes place over 13 days and is a mandatory requirement before a new staff member can take up a post within the MPS. Attendance and successful completion of the course is monitored by line managers on the trainee's home Borough Operational Command Unit (‘BOCU’). The curriculum of the course covers all aspects of the role of staffing a front office or other public access point. Topics covered most relevant to the Dawit case include:”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 2 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Borough Crime Manager is responsible for adjudicating disputes over which unit owns an investigation.

Verbatim wording from the response

“Responsibility for adjudicating in any dispute falls ultimately to the Crime Manager (Detective Chief Inspector) responsible for the Borough which ‘owns’ the crime, under National Crime Reporting Guidelines. In conclusion on this point, therefore, I am confident that our layered quality assurance procedures and ‘backstop’ process are now sufficient to capture and resolve any ‘remit’ difficulties which might arise from current national crime definitions.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 9 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Centralised quality assurance and the remit backstop are considered sufficient to identify and resolve difficulties assigning investigations.

Verbatim wording from the response

“Whilst this definitional ‘gap’ still exists, therefore, and is not directly within the power of the MPS to alter, we have acknowledged this, and have since 2008 developed safeguards to deal with it.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 8 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing translation services and interpreter booking arrangements are considered comprehensive and readily accessible to staff.

Verbatim wording from the response

“Response Since 2008, routes to access immediate translation services for initial communication with victims and witnesses, together with arrangements to access security-checked and court-qualified interpreters for more considered encounters such as victim and witness statement taking, suspect interviewing, or court appearances, have been streamlined and improved. The MPS is consciously recruiting from a wider pool of diverse language speakers, and acknowledging the spontaneous availability of the many bilingual officers and staff we already employ. Work is in hand to use a database of these skills to improve our ability to engage with a diverse public.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 9 · response
Published 13 October 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Operate Multi Agency Safeguarding Hubs to review safeguarding notifications, assess risk, coordinate partner agencies and create and track multi-agency action plans.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 13 October 2014.
  2. 2

    Operate the MPS-wide Grip and Pace system, including borough coordination, HOT supervision, resource tasking and continuous threat monitoring for reported risks.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 13 October 2014.
  3. 3

    Maintain competency-based investigator accreditation, examination and continuing professional-development requirements for detectives and investigative supervisors.

    Stated by Metropolitan Police ServiceStated completedThe respondent said that this action was complete when they made their response on 13 October 2014.
  4. 4

    Recruit more diverse language speakers and develop a database of staff language skills to improve communication with the public.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 13 October 2014.
  5. 5

    Develop the Leading for London continuous professional-development programme for officers and staff, beginning with a seven-site pilot before intended wider rollout.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 13 October 2014.
  6. 6

    Extend Multi Agency Safeguarding Hubs to include vulnerable adults.

    Stated by Metropolitan Police ServiceStated in progressThe respondent said that this action was in progress when they made their response on 13 October 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate Multi Agency Safeguarding Hubs to review safeguarding notifications, assess risk, coordinate partner agencies and create and track multi-agency action plans.

Verbatim wording from the response

“A new development in this area since 2008 is the establishment of the ‘Multi Agency Safeguarding Hub’, (‘MASH’), which co-locates safeguarding agencies and their data into a secure assessment, research and decision making unit which receives all notifications relating to safeguarding and child welfare from any source in each Local Authority area. These are in the process of being extended to include vulnerable adults, adding additional value and providing a hub for activity around families. By a MASH providing a fire walled”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 6 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the MPS-wide Grip and Pace system, including borough coordination, HOT supervision, resource tasking and continuous threat monitoring for reported risks.

Verbatim wording from the response

“flowchart referred to above, is to decide if an allegation of a substantive offence of a threat to kill has already been made out. If so, the investigation of the alleged crime, once recognised as such, will automatically attract an enhanced level of threat assessment from a suitably qualified investigating officer; and the interdiction of threat will proceed as for any other allegation of serious crime (escalated to CID to deal, etcetera). Equally, if more intelligence work needs to be done to substantiate a possible risk, or steps taken to warn or protect possible targets and so on, then there is now a clear management process in place to direct these efforts. Introduced MPS wide in 2012, we call this ‘Grip and Pace’.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 4 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain competency-based investigator accreditation, examination and continuing professional-development requirements for detectives and investigative supervisors.

Verbatim wording from the response

“In addition to all of the above, Detective candidates are additionally required to pass an internal selection process for the role, be recommended by their current line management for it, to evidence their practical competencies in a rigorous, skills-based Detective Development Programme, followed finally by a knowledge-based test, the National Investigators Examination.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 6 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit more diverse language speakers and develop a database of staff language skills to improve communication with the public.

Verbatim wording from the response

“Response Since 2008, routes to access immediate translation services for initial communication with victims and witnesses, together with arrangements to access security-checked and court-qualified interpreters for more considered encounters such as victim and witness statement taking, suspect interviewing, or court appearances, have been streamlined and improved. The MPS is consciously recruiting from a wider pool of diverse language speakers, and acknowledging the spontaneous availability of the many bilingual officers and staff we already employ. Work is in hand to use a database of these skills to improve our ability to engage with a diverse public.”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 9 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the Leading for London continuous professional-development programme for officers and staff, beginning with a seven-site pilot before intended wider rollout.

Verbatim wording from the response

“Work is also in hand to further develop continuous professional development for all in-post officers and staff, through the ‘Leading for London’ programme. To be piloted across seven pilot sites early in 2015, (Westminster, Haringey, Southwark, Met Prosecutions, SCO19 Specialist Firearms, SCO17 Sexual Offences, Exploitation and Child Abuse and SO14 Royalty Protection) with the eventual aim of a London-wide roll-out, this is a practical skills-based ‘roadmap’ available to all. For the first time in one clearly understandable intranet ‘document’ it will set out the knowledge, skills or behaviours one will be required to evidence at each stage of a career within the MPS, and the different development modules one will need to”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 5 · response
Published 13 October 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend Multi Agency Safeguarding Hubs to include vulnerable adults.

Verbatim wording from the response

“A new development in this area since 2008 is the establishment of the ‘Multi Agency Safeguarding Hub’, (‘MASH’), which co-locates safeguarding agencies and their data into a secure assessment, research and decision making unit which receives all notifications relating to safeguarding and child welfare from any source in each Local Authority area. These are in the process of being extended to include vulnerable adults, adding additional value and providing a hub for activity around families. By a MASH providing a fire walled”

Source location

2014-0442-Response-by-Metropolitan-Police
Page 6 · response
Published 13 October 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026