PFD report

Ian George Stanton SIMPSON · Prevention of Future Deaths report

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Issued 12 May 2025•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
2

Of 1 recipient

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to label retrospective care records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable traceability of retrospective amendments to safety records
  2. Failure to maintain accurate care records
  3. Delays in calling an emergency ambulance for very unwell residents
    Part of recurring concern: Failure to call an ambulance promptly when emergency assistance is requiredPart of recurring concern: Unreliable emergency response arrangements in care homes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Introduce EnabLE digital care planning, handheld devices and staff recording requirements to standardise care records and support auditing.

    Stated by Barchester Healthcare LimitedStated plannedThe respondent said that this action was planned when they made their response on 21 May 2025.
  2. Action

    Continue remotely reviewing Home documentation quality through the assurance audit programme.

    Stated by Barchester Healthcare LimitedStated in progressThe respondent said that this action was in progress when they made their response on 21 May 2025.
  3. Action

    Provide staff with Clinical Shots guidance for assessing residents and responding to deterioration.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 21 May 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Staff did not consider a 49-minute escalation period appropriate for an unresponsive resident and recalled no significant delay in this case.

    Stated by Barchester Healthcare LimitedDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to label retrospective care records

Wider context from the report

“2. The notes from the care home were considered in great detail during the inquest, particularly the care notes from the morning of 16 December 2024. These raised significant concern about their adequacy and accuracy. While the deficiencies in record-keeping did not cause or contribute to death in the specific circumstances of this case, I am mindful of the importance of clear and accurate record-keeping to the delivery of safe and effective care more widely. The issues included: • an entry that was plainly not correct and therefore gave a misleading impression of interactions that staff had with Mr Simpson at or about the time of his being found unresponsive; • an entry suggesting that Mr Simpson was ‘awake and lying in bed’, when he had already been found unresponsive some time earlier, suggesting that the entry was either retrospective (and not labelled as such) or simply incorrect; • a series of notes, likely to have been retrospective but not labelled as such, giving a misleading impression of the course of events that morning. While I was provided with some evidence that action had been taken in relation to this matter (such as an audit of records), I found that the evidence provided insufficient reassurance that the risk was sufficiently reduced. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable traceability of retrospective amendments to safety records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain accurate care records

Wider context from the report

“2. The notes from the care home were considered in great detail during the inquest, particularly the care notes from the morning of 16 December 2024. These raised significant concern about their adequacy and accuracy. While the deficiencies in record-keeping did not cause or contribute to death in the specific circumstances of this case, I am mindful of the importance of clear and accurate record-keeping to the delivery of safe and effective care more widely. The issues included: • an entry that was plainly not correct and therefore gave a misleading impression of interactions that staff had with Mr Simpson at or about the time of his being found unresponsive; • an entry suggesting that Mr Simpson was ‘awake and lying in bed’, when he had already been found unresponsive some time earlier, suggesting that the entry was either retrospective (and not labelled as such) or simply incorrect; • a series of notes, likely to have been retrospective but not labelled as such, giving a misleading impression of the course of events that morning. While I was provided with some evidence that action had been taken in relation to this matter (such as an audit of records), I found that the evidence provided insufficient reassurance that the risk was sufficiently reduced. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in calling an emergency ambulance for very unwell residents

Wider context from the report

“1. Mr Simpson was found unresponsive by care home staff at about 09:30 on 16 December 2024, and an emergency ambulance was not called until 10:19. On the evidence in this particular case, that delay did not more than minimally contribute to death; however, it would or should have been obvious to staff that the resident was very unwell and required an ambulance as soon as possible. This raises the concern that such a delay, if repeated, places others at serious risk. My concern was compounded by the evidence from the manager (which I did not wholly accept) that it would be reasonable to take this period of time for a nurse to be alerted, assess the resident, and decide whether an ambulance was required. ”

Is this part of a recurring concern?

Yes — Failure to call an ambulance promptly when emergency assistance is required; Unreliable emergency response arrangements in care homes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce EnabLE digital care planning, handheld devices and staff recording requirements to standardise care records and support auditing.

Verbatim wording from the response

“Introduction of EnabLE”

Source location

Response from Barchester Healthcare Ltd
Page 2 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue remotely reviewing Home documentation quality through the assurance audit programme.

Verbatim wording from the response

“We have the ability to review the documentation completed by staff at the Home remotely; the Regional Director and Regional Clinical Development Nurse continue to consider the quality of entries as part of the ongoing assurance audit programme. We are currently working on setting up a trial of an integrated digital accident and incident recording system, this will be linked to the digital care planning system to allow for the capture of key information relating to the incident in real time which will support our investigation of incidents in future.”

Source location

Response from Barchester Healthcare Ltd
Page 3 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff with Clinical Shots guidance for assessing residents and responding to deterioration.

Verbatim wording from the response

“• Staff in the Home have also been provided with Barchester ‘Clinical Shots’ guidance, to inform their assessment of residents and the steps to be taken in response.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete themed supervisions covering RESTORE2 clinical judgement and managing resident deterioration.

Verbatim wording from the response

“• Themed supervisions have been completed with the support of Divisional Clinical Lead Nurse, the Clinical Development Nurse and both the Regional Director and General Manager of the Home. These themed supervisions cover two main areas:”

Source location

Response from Barchester Healthcare Ltd
Page 3 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide refresher training on EnabLE functionality, record-keeping expectations, policy and accurate contemporaneous recording.

Verbatim wording from the response

“Following the Inquest, we have provided refresher training at the Home in relation to the functionality of the system, the organisation’s expectations and policy in relation to record keeping and the importance of accurate and contemporaneous recording.”

Source location

Response from Barchester Healthcare Ltd
Page 3 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide EnabLE implementation training and coaching to staff before, during and after system introduction.

Verbatim wording from the response

“EnabLE was introduced in December 2024. Our objectives were to standardise recording, increase visibility of day-to-day care interactions at management level, improve our ability to audit and conduct trend analysis of incidents and staff performance. We are confident the introduction of this digital care support planning system will allow the organisation to continually improve the standard of record keeping and delivery of prompt and effective care. Now our care staff, as distinct from nursing staff, have handheld devices and are expected to record narratives at the point of care which represents a completely new way of working for them having previously completed minimal resident records on paper.”

Source location

Response from Barchester Healthcare Ltd
Page 2 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present learning from the matter to home managers, including escalation expectations and immediate 999 calls for newly unresponsive residents.

Verbatim wording from the response

“• I presented learning from this matter to all our home managers during our ‘Leading the way’ internal communication webinar on 19th May 2025. This session covered responsibility to escalate any concerns in relation to residents’ health and welfare and utilise the guidance provided in our Deteriorating Resident’s Policy and that 999 must be immediately called for an unresponsive resident where this represents a new presentation.”

Source location

Response from Barchester Healthcare Ltd
Page 3 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff did not consider a 49-minute escalation period appropriate for an unresponsive resident and recalled no significant delay in this case.

Verbatim wording from the response

“• Despite the evidence given, no other member of the Nursing team considered that 49 minutes is an appropriate length of time to escalate concerns to 999 if a resident is found unresponsive and staff did not recall there being any significant delay in doing so in Mr Simpson’s case.”

Source location

Response from Barchester Healthcare Ltd
Page 2 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The reported 09:30 incident time is unsupported; staff identified no concerns about the resident’s health or wellbeing then.

Verbatim wording from the response

“• it is not clear where the time of 09:30am as the time of the incident originates. Whilst this is recorded in the Accident and Incident Form, no member of staff suggested that there were any concerns at this time in respect of Mr Simpson’s health and wellbeing.”

Source location

Response from Barchester Healthcare Ltd
Page 1 · response
Published 21 May 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Amend NG89 recommendations to require pharmacological VTE prophylaxis as soon as possible and within 14 hours of the decision to admit when indicated.

    Stated by National Institute for Health and Care ExcellenceStated plannedThe respondent said that this action was planned when they made their response on 21 May 2025.
  2. 2

    Amend NG89 recommendations to require VTE and bleeding risk assessment after hospital admission is decided, after 12 hours in ED, or by first consultant review, whichever is sooner.

    Stated by National Institute for Health and Care ExcellenceStated plannedThe respondent said that this action was planned when they made their response on 21 May 2025.
  3. 3

    Deliver an appropriate-admissions workshop to General Managers at the September Quality First Conference, incorporating learning from relevant cases.

    Stated by Barchester Healthcare LimitedStated plannedThe respondent said that this action was planned when they made their response on 21 May 2025.
  4. 4

    Continue monitoring care delivery and reviewing resident incidents during monthly Home visits.

    Stated by Barchester Healthcare LimitedStated in progressThe respondent said that this action was in progress when they made their response on 21 May 2025.
  5. 5

    Review the Appropriate Admission Policy to support careful consideration of residents with more complex needs.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 21 May 2025.
  6. 6

    Provide ongoing learning and development for staff at the Home.

    Stated by Barchester Healthcare LimitedStated plannedThe respondent said that this action was planned when they made their response on 21 May 2025.
  7. 7

    Develop and trial an integrated digital accident and incident recording system linked to digital care planning.

    Stated by Barchester Healthcare LimitedStated in progressThe respondent said that this action was in progress when they made their response on 21 May 2025.
  8. 8

    Appoint an experienced General Manager to lead improvements and staff development at the Home.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 21 May 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend NG89 recommendations to require pharmacological VTE prophylaxis as soon as possible and within 14 hours of the decision to admit when indicated.

Verbatim wording from the response

“Additionally, we will amend our recommendations on pharmacological VTE prophylaxis to state that this should be started as soon as possible and within 14 hours of the decision to admit the person (rather than within 14 hours of admission as at present) where VTE prophylaxis is indicated. We hope that these amendments will address the issue of VTE prophylaxis for people who have a prolonged wait in the emergency department.”

Source location

Response from National Institute for Health and Care Excellence
Page 1 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend NG89 recommendations to require VTE and bleeding risk assessment after hospital admission is decided, after 12 hours in ED, or by first consultant review, whichever is sooner.

Verbatim wording from the response

“Since our previous response, NICE’s guideline surveillance team have thoroughly considered the issues raised in your report against our published recommendations and reviewed the issue you raise with topic experts. As a result of this, we will amend our recommendations in the guideline NG89 so that people should be assessed to identify the risk of VTE and bleeding after a decision to admit to hospital, or after 12 hours in ED, or by the time of the first consultant review, whichever is sooner.”

Source location

Response from National Institute for Health and Care Excellence
Page 1 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver an appropriate-admissions workshop to General Managers at the September Quality First Conference, incorporating learning from relevant cases.

Verbatim wording from the response

“We have taken the opportunity following our investigation to review the Appropriate Admission Policy to ensure that careful consideration is given to residents with more complex needs. At the Quality First Conference in September, which will be attended by all General Managers, I will be delivering a workshop on appropriate admissions which will encompass learning from a number of cases including this one.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring care delivery and reviewing resident incidents during monthly Home visits.

Verbatim wording from the response

“As above, the Regional Director is monitoring the care provided at the Home to ensure the learning has been embedded. The Regional Director will continue to review resident incidents during their monthly visits to the Home.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Appropriate Admission Policy to support careful consideration of residents with more complex needs.

Verbatim wording from the response

“We have taken the opportunity following our investigation to review the Appropriate Admission Policy to ensure that careful consideration is given to residents with more complex needs. At the Quality First Conference in September, which will be attended by all General Managers, I will be delivering a workshop on appropriate admissions which will encompass learning from a number of cases including this one.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ongoing learning and development for staff at the Home.

Verbatim wording from the response

“The themed supervision programme was completed by the end of June and ongoing learning and development is planned for the Home.”

Source location

Response from Barchester Healthcare Ltd
Page 3 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and trial an integrated digital accident and incident recording system linked to digital care planning.

Verbatim wording from the response

“We have the ability to review the documentation completed by staff at the Home remotely; the Regional Director and Regional Clinical Development Nurse continue to consider the quality of entries as part of the ongoing assurance audit programme. We are currently working on setting up a trial of an integrated digital accident and incident recording system, this will be linked to the digital care planning system to allow for the capture of key information relating to the incident in real time which will support our investigation of incidents in future.”

Source location

Response from Barchester Healthcare Ltd
Page 3 · response
Published 21 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint an experienced General Manager to lead improvements and staff development at the Home.

Verbatim wording from the response

“New General Manager”

Source location

Response from Barchester Healthcare Ltd
Page 2 · response
Published 21 May 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026