PFD report

Dawn Patricia GILL · Prevention of Future Deaths report

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Issued 16 Nov 2018•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Delays in alerting hospital security when an inpatient is missing
    Part of recurring concern: Failure to take timely escalation action when safety thresholds are breachedPart of recurring concern: Unreliable missing-person response
  2. Failure to retain and make available drug charts
    Part of recurring concern: Unreliable access to relevant clinical records for safe care
  3. Lack of clarity in the missing-person policy
    Part of recurring concern: Unreliable missing-person response
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Remind nursing teams to document suspected illicit drug use in care plans and include it in nursing handovers.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 25 April 2019.
  2. Action

    Remind nursing staff, using an anonymised case vignette, to keep patient rooms tidy and organised for effective visual inspection.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 April 2019.
  3. Action

    Provide feedback to staff involved about the danger of assuming a patient is not in their room during searches.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 25 April 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Trust lacks the legal powers to prevent patients with capacity from leaving the ward voluntarily.

    Stated by Barts Health NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in alerting hospital security when an inpatient is missing

Wider context from the report

“4. Ms Gill was thought to have left the ward for a cigarette some time before 12.30am, though she was not actually seen leaving. She was wearing her night things. When her absence was discovered, hospital security personnel were not alerted. They could have viewed the CCTV. If they had done so, they would have realised that she had never left the ward. Hopefully, this would have prompted a redoubling of the search effort of the ward. There was confusion about the circumstances when the missing person policy should be followed. I was told that the policy is not clear. The responsible nurse said it was in the back of her mind to contact security and she did not know why she had not. The sister in charge said that she would not contact security for the first two hours. The director of nursing said the contact should be immediate. The clinical site manager and the responsible nurse disagreed about the nature of the conversation between them regarding contacting security. Neither of them had made a note. There seemed to be a lack of clarity. ”

Is this part of a recurring concern?

Yes — Failure to take timely escalation action when safety thresholds are breached; Unreliable missing-person response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to retain and make available drug charts

Wider context from the report

“2. Ms Gill was prescribed methadone in hospital and died of a methadone overdose, but her drug chart was not available at inquest and appears to have been lost. If the drug chart was lost during her life, then that has implications for her care. If it was lost after her death, then that would not have affected care but, how ever innocent the true explanation, it leaves the trust open to an accusation of trying to cover up evidence. When ever it was lost, its absence is very disappointing. The Barts legal representative at inquest was unaware until I asked to see it on the day that it was missing. He had taken on the file from a colleague a week earlier. He noted that my coroner’s officer had not provided the trust with the report of the post mortem examination until the day before, so he had not known that death was the result of a methadone overdose. This was because the trust had not provided the statements requested. However, Ms Gill had been found in her room on the ward surrounded by drug paraphernalia, so it would have been evident to staff at the outset that drug toxicity was a potential cause of death. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity in the missing-person policy

Wider context from the report

“4. Ms Gill was thought to have left the ward for a cigarette some time before 12.30am, though she was not actually seen leaving. She was wearing her night things. When her absence was discovered, hospital security personnel were not alerted. They could have viewed the CCTV. If they had done so, they would have realised that she had never left the ward. Hopefully, this would have prompted a redoubling of the search effort of the ward. There was confusion about the circumstances when the missing person policy should be followed. I was told that the policy is not clear. The responsible nurse said it was in the back of her mind to contact security and she did not know why she had not. The sister in charge said that she would not contact security for the first two hours. The director of nursing said the contact should be immediate. The clinical site manager and the responsible nurse disagreed about the nature of the conversation between them regarding contacting security. Neither of them had made a note. There seemed to be a lack of clarity. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record communications about contacting security for missing patients

Wider context from the report

“4. Ms Gill was thought to have left the ward for a cigarette some time before 12.30am, though she was not actually seen leaving. She was wearing her night things. When her absence was discovered, hospital security personnel were not alerted. They could have viewed the CCTV. If they had done so, they would have realised that she had never left the ward. Hopefully, this would have prompted a redoubling of the search effort of the ward. There was confusion about the circumstances when the missing person policy should be followed. I was told that the policy is not clear. The responsible nurse said it was in the back of her mind to contact security and she did not know why she had not. The sister in charge said that she would not contact security for the first two hours. The director of nursing said the contact should be immediate. The clinical site manager and the responsible nurse disagreed about the nature of the conversation between them regarding contacting security. Neither of them had made a note. There seemed to be a lack of clarity. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate suspected illicit drug use and associated ward-leaving risk to nursing staff

Wider context from the report

“1. Ms Gill was a long term drug user and, based on her history, was likely to take illicit drugs whether she was in or out of hospital. However, while she was in hospital, no nursing care plan was made to take this into account, for example by acknowledging the higher risk that it brought. One nursing sister was not even aware that staff suspected Ms Gill of going off the ward to take drugs. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and communicate individual patient risk factors; Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct effective searches for missing patients on the ward

Wider context from the report

“3. Ms Gill’s room was described as having been searched on numerous occasions overnight, by more than one person, the first time approximately half an hour after she had last been seen, yet her presence under clothing on the floor was not detected until 10am the following day. I heard nursing evidence that Ms Gill could not possibly have been in her room at the time of searching, but with the benefit of the CCTV it is now evident that she was. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of nursing care planning for patients at increased risk from illicit drug use

Wider context from the report

“1. Ms Gill was a long term drug user and, based on her history, was likely to take illicit drugs whether she was in or out of hospital. However, while she was in hospital, no nursing care plan was made to take this into account, for example by acknowledging the higher risk that it brought. One nursing sister was not even aware that staff suspected Ms Gill of going off the ward to take drugs. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind nursing teams to document suspected illicit drug use in care plans and include it in nursing handovers.

Verbatim wording from the response

“During her stay in hospital the wider nursing team and medical staff were aware of the suspicion of Ms Gill taking illicit drugs. She had been spoken to by the consultant and charge nurse and the senior nurse to advise this was not acceptable. However the nursing care plan could and should have been more explicit about this, and if it had been nursing staff would have been more aware of her behaviour and the attendant risks. All nursing teams in the hospital are being reminded of the importance of documenting the use of suspected use of illicit drugs in care plans, and of ensuring this information is part of the nursing handover.”

Source location

2018-0354-Response-by-Barts-Health-NHS-Trust
Page 1 · response
Published 25 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind nursing staff, using an anonymised case vignette, to keep patient rooms tidy and organised for effective visual inspection.

Verbatim wording from the response

“The fundamental problem was that the side room occupied by Ms Gill was crowded and too full of her own possessions, making it difficult for nursing staff to do their job. While the intention was well meaning, the tolerance of Ms Gill’s behaviour with respect to this matter was not in her best interests. All nursing staff have been reminded, through an anonymised vignette of this case, of the need to ensure rooms are kept tidy and organised. Clearly the checks of the room made by nursing staff during the night in question were not adequate in that they did not detect Ms Gill’s presence. The staff involved did not suspect Ms”

Source location

2018-0354-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 25 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide feedback to staff involved about the danger of assuming a patient is not in their room during searches.

Verbatim wording from the response

“Ms Gill’s room was described as having been searched on numerous occasions overnight, by more than one person, the first time approximately half an hour after she had last been seen, yet her presence under clothing on the floor was not detected until 10am the following day.”

Source location

2018-0354-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 25 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Move to electronic prescribing to eliminate paper drug charts and reduce the risk of charts being lost.

Verbatim wording from the response

“The Trust agrees that the inability to locate the drug chart after her death and in preparation for the inquest was a serious failure, and apologises for this. We have since examined the controlled drugs register, which has confirmed that the prescribed doses of methadone in this case had been administered. The Trust accepts that the circumstances of this death made it even more important than usual that the prescribing chart was available after her death, and apologises for this failure. The Trust is moving in 2019-20 to electronic prescribing. This will eliminate the need for paper based drug charts, and the attendant risk of them being mislaid or lost.”

Source location

2018-0354-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 25 April 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind nursing teams about the risks of assuming that an absent patient is not on Trust premises.

Verbatim wording from the response

“Ms Gill had been judged by the clinical team to have capacity to decide for herself whether she should leave the hospital or not under her own volition. The Barts Health Missing Person / Absconding Patient Policy is clear that this would not classify her absence as a “missing patient” but as a “self-absenting patient”. By this definition she was thought to have been a patient who had capacity, was not subject to legal detention, and who had left the hospital through her own choice, without clinical approval, with the intention of returning. In such circumstances the Trust policy states the Security team should not be called. However the policy recommends that if there is concern that the person may be missing “on Trust premises” then the Security team should be called. The problem here was that the staff did not suspect Ms Gill was on Trust premises, and they should have considered this.”

Source location

2018-0354-Response-by-Barts-Health-NHS-Trust
Page 3 · response
Published 25 April 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust lacks the legal powers to prevent patients with capacity from leaving the ward voluntarily.

Verbatim wording from the response

“We were aware of her drug habit but we did not see her before her death so would have not have had chance to make any diagnosis or therefore suspected a drug overdose going forward all such patients we will suspect a potential for taking non prescribed drugs and treat accordingly but do not have the powers to stop such patients leaving the ward of their own free will.”

Source location

2018-0354-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 25 April 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026