Report evidence summary
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of mental health liaison to undertake the mental health risk assessment
Wider context from the report “(7) The mental health liaison nurse asked the acute Trust nurse to undertake the risk assessment for Mr Bennett’s mental health . This is the role and purpose of mental health liaison .
” Is this part of a recurring concern? Yes — Inadequate mental health risk assessment .
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to identify and escalate unrequested antipsychotic medication
Wider context from the report “(5) Mr Bennett had an open prescription for antipsychotic medication on his GP record that was not being requested and the primary care mental health nurse did not ask about this and the nurse did not inform the GP or seek any advice from her line manager who was a nurse prescriber .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of appropriate access by mental health crisis staff to primary care mental health records
Wider context from the report “(1) Evidence was heard that the mental health crisis staff do not appear to have appropriate access to the primary care mental health System One records and there is a risk that vital information is not being shared.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Unclear and implementation-inconsistent mental health urgent care pathways
Wider context from the report “(2) The Operational Policy Mental Health Urgent Care Department pathways Appendices are not clear and do not appear to accord with the implementation .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to share all available information with the acute Trust nurse
Wider context from the report “(6) Mr Bennett attended the acute hospital Trust for his deteriorating mental health. The acute Trust hospital nurse sought advice from the mental health liaison nurse. The acute Trust nurse did not have access to the mental health or GP records and not all available information was shared with the acute Trust nurse .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to escalate urgent medication review requests to an appropriate clinician
Wider context from the report “(4) Mr Bennett requested a GP appointment; a telephone appointment was made with the primary care mental health nurse. The primary care mental health nurse on 1ˢᵗ June did not escalate Mr Bennett to the GP or Community Psychiatrist when Mr Bennett was adamant he wanted to see a doctor and required an urgent medication review for his deteriorating mental health.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to accurately record contact and suicidal ideation in mental health records
Wider context from the report “(3) Recent contact with the primary care mental health records did not appear to be accurately recorded in the System One Records with suicidal ideation not recorded .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of acute Trust nurse access to mental health and GP records
Wider context from the report “(6) Mr Bennett attended the acute hospital Trust for his deteriorating mental health. The acute Trust hospital nurse sought advice from the mental health liaison nurse. The acute Trust nurse did not have access to the mental health or GP records and not all available information was shared with the acute Trust nurse.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to share vital mental health information
Wider context from the report “(1) Evidence was heard that the mental health crisis staff do not appear to have appropriate access to the primary care mental health System One records and there is a risk that vital information is not being shared .
” Open source report
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Devise an action plan to deliver improvements to the Mental Health Liaison service.
Verbatim wording from the response “Independent Mental Health Liaison Safety Review
In addition to the steps taken above, we have commissioned an independent review of the MHLT adult services supplied to us by EPUT. The review was finalised in January 2025 and several recommendations were made to improve the MHLT service.”
Source location Response from Mid & South Essex NHS Trust Page 4 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Plan the NOVA launch programme and staff training package before implementation.
Verbatim wording from the response “The NOVA project is a key priority for us, and staff are updated on progress at my monthly all-staff briefings to ensure awareness and engagement. A full launch programme will be planned, with training package for all staff prior to implementation in 2026.”
Source location Response from Mid & South Essex NHS Trust Page 3 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish a multi-agency Mental Health Working Group to develop emergency department treatment pathways for mental health patients.
Verbatim wording from the response “Mental Health Working Group
We recognise that patients in mental health crisis must find our services accessible and to achieve this we have established a Mental Health working group to develop specific ED treatment pathways for mental health patients.”
Source location Response from Mid & South Essex NHS Trust Page 3 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Commission and complete an independent safety review of the Mental Health Liaison service.
Verbatim wording from the response “Independent Mental Health Liaison Safety Review
In addition to the steps taken above, we have commissioned an independent review of the MHLT adult services supplied to us by EPUT. The review was finalised in January 2025 and several recommendations were made to improve the MHLT service.”
Source location Response from Mid & South Essex NHS Trust Page 4 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop and expand the Shared Care Record to provide unified access to patient information across partner services.
Verbatim wording from the response “Access to medical records- Shared Care Record
We have several projects under development to improve the sharing of patient information between us, primary care, social care, and NHS colleagues.”
Source location Response from Mid & South Essex NHS Trust Page 2 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement the NOVA unified electronic patient record across acute, community and mental health services.
Verbatim wording from the response “Unified Electronic Patient Record- NOVA
The Nova programme is our long-term plan working to implement a unified electronic patient record (EPR) utilising the Oracle Health platform. This will be a joint platform across acute, community and mental health, enabling a more streamlined, transparent approach to patient care. It will link in with our shared care record (Orion) to allow GPs visibility of information and vice versa, as well as some information being sent to the patient portal, for example discharge letters, results, and questionnaires.”
Source location Response from Mid & South Essex NHS Trust Page 3 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop a Mental Health Liaison service across all hospitals in partnership with the Integrated Care Board and EPUT.
Verbatim wording from the response “We are working in partnership with the Mid and South Essex Integrated Care Board and EPUT to develop a Mental Health Liaison service in all of our hospitals that meets the needs of patients in mental health crisis whilst they await care and treatment in the appropriate mental health care setting.”
Source location Response from Mid & South Essex NHS Trust Page 4 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Disseminate Shared Care Record notifications, guidance and videos to emergency department clinical staff during rollout.
Verbatim wording from the response “Notification, training guidance and videos about the Shared Care Record are currently being disseminated to our ED clinical staff as part of the rollout programme. Once the Shared Care Record is embedded, our clinical colleagues will have access to patient records from other agencies themselves, via ACP, enabling them to have a fuller picture of the patient’s clinical background. Staff will have the potential to be alerted to previous mental health interactions or concerns outside of the acute setting, without relying on the patient’s own disclosure. The types of records currently available are set out in the graphic below.”
Source location Response from Mid & South Essex NHS Trust Page 2 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Finalise, obtain governance approval for, and roll out mental health emergency department pathways with staff training.
Verbatim wording from the response “The pathways are in the final stages of drafting, for review and approval by all involved agency’s governance structures. The final stage of the plan will include a rollout programme and training for ED staff prior to launch.”
Source location Response from Mid & South Essex NHS Trust Page 4 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop a unified electronic patient record across EPUT and MSEFT, including bidirectional primary-care integration.
Verbatim wording from the response “Response: We respectfully advise that MSEFT are best placed to respond to this concern, regarding access to GP records.
With regards to access to the mental health records, the Trust in partnership with MSEFT are currently developing a new unified Electronic Patient record system across EPUT and MSEFT. The strategic ambition to unify care pathways remains at the centre of the programmes commitment including the bidirectional integration with primary care. The new UEPR (NOVA) is expected to go live across the Trust in February 2027.”
Source location Response from Essex Partnership University NHS Trust Page 3 · response Published 18 February 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Move towards a collaborative Safety Planning approach to keeping people safe.
Verbatim wording from the response “In line with other Mental Health Trusts we are moving towards a “Safety Planning” approach to keeping people safe. This approach is welcomed and championed by those with mental health needs. This approach promotes a collaborative approach to keeping patient’s safe. It would be impractical and a failure of the use of learned and professional expertise to have mental health nurses only carrying out risk assessments. Again, mental health risk assessments is a joint responsibility.”
Source location Response from Essex Partnership University NHS Trust Page 3 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Train Mental Health Practitioners to locate current and historical prescriptions in SystmOne.
Verbatim wording from the response “Response: Current and historic prescriptions can be viewed on SystmOne by practitioners based within a GP practice, hence prescriptions / history are available to view as required by attending practitioners. Planned training for Basildon and Brentwood MHP’s will ensure all MHP’s are aware of where to allocate current and historical prescriptions in SystmOne. In addition the team is working with the local private provider on exploring if there are additional modules available on Systmone which will further support care delivery pathways.”
Source location Response from Essex Partnership University NHS Trust Page 2 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Participate in the NHS Confederation Mental Health and Acute in ED Interface Improvement Programme.
Verbatim wording from the response “Further, the Trust is continuously seeking to improve our joint working approach with acute colleagues. EPUT has applied and been accepted to be part of the “NHS Confederation Mental Health and Acute in ED Interface Improvement Programme” and we seek to engage with all five Essex Acute Trusts around improved working and patient care.”
Source location Response from Essex Partnership University NHS Trust Page 3 · response Published 18 February 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor the stated provisions to assess their contribution to patient safety and therapeutic care.
Verbatim wording from the response “I hope that I have provided reassurances around the steps that we have taken to address the issues of concern contained within your report. We know there is an acute need to embed and effect change, hence we will monitor the above provisions to ensure these are contributing to our overall aim of keeping patients safe and delivering therapeutic care.”
Source location Response from Essex Partnership University NHS Trust Page 4 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver focused SystmOne training on recording suicidal ideation and review template completion fields with Mental Health Practitioners.
Verbatim wording from the response “Response: SystmOne has a template to complete to record the Mental Health Assessment and also a template for risk assessment for the primary care nurse to complete. On the risk assessment there are boxes to check for suicidal thought and self-harm. If these are checked a dialogue box opens up for further information to be added. If the patient is not suicidal there will not be any information recorded. Although SystmOne training is mandatory for it to be used, the Trust will now arrange ensuring training on how to use the system for recording suicidal ideation specifically as a focus. We can confirm that a training session for Basildon and Brentwood Mental Health Practitioners planned for the 29 April 2025, where fields for completion in the templates used on SystmOne will be reviewed to ensure all MHPs are proficient in using SystmOne.”
Source location Response from Essex Partnership University NHS Trust Page 2 · response Published 18 February 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review the Mental Health Urgent Care Department policy and associated standard operating procedure to improve pathway clarity and consistency.
Verbatim wording from the response “Response: We are undertaking a periodical review of the policy and associated standard operating procedure for the Mental Health Urgent Care Department and will reflect this”
Source location Response from Essex Partnership University NHS Trust Page 1 · response Published 18 February 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide the Mental Health Liaison team with access to all key systems, including SystmOne.
Verbatim wording from the response “By way of assurance, the Mental Health Liaison team now have access to all key systems including SystmOne.”
Source location Response from Essex Partnership University NHS Trust Page 1 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish regular quality forums between urgent-care and inpatient quality leaders and acute-hospital nursing directors.
Verbatim wording from the response “The Inpatient and Urgent Care Divisional Directors of Quality and Safety have reached out and are establishing regular quality forums with the Directors of Nursing in Acute hospitals with the aim of improving joint working and also identify barriers as they arise in our (joint) working practices.”
Source location Response from Essex Partnership University NHS Trust Page 3 · response Published 18 February 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Explore additional SystmOne modules with the local private provider to support care delivery pathways.
Verbatim wording from the response “Response: Current and historic prescriptions can be viewed on SystmOne by practitioners based within a GP practice, hence prescriptions / history are available to view as required by attending practitioners. Planned training for Basildon and Brentwood MHP’s will ensure all MHP’s are aware of where to allocate current and historical prescriptions in SystmOne. In addition the team is working with the local private provider on exploring if there are additional modules available on Systmone which will further support care delivery pathways.”
Source location Response from Essex Partnership University NHS Trust Page 2 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Concerns about care before 6 June 2023 do not relate to the respondent, so it has identified no action concerning them.
Verbatim wording from the response “I understand from my colleagues in attendance at the Inquest hearing, that these matters of concern; points 1 – 5, do not relate to Mid and South Essex NHS Foundation Trust (MSEFT), and we have not identified any action to be taken in respect of these.”
Source location Response from Mid & South Essex NHS Trust Page 2 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation No action was identified because the acute Trust nurse appropriately sought advice from the mental health liaison team for the risk assessment.
Verbatim wording from the response “(7) The mental health liaison nurse asked the acute Trust nurse to undertake the risk assessment for Mr Bennett’s mental health. This is the role and purpose of mental health liaison.”
Source location Response from Mid & South Essex NHS Trust Page 4 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Onward appointment processes are at each GP surgery’s discretion, rather than being determined by the Trust.
Verbatim wording from the response “Response: The pathway is that the patient calls the GP, the GP care navigator makes the decision whether to book the appointment with a GP or directly books the patient in to see the Mental Health Practitioner (MHP) for a telephone consultation. If the MHP assesses there to be a need for psychiatric review they will take this to the First Response Team Multi-Disciplinary Team (MDT) and request their input (for example, if the Nurse Prescriber considers the patient’s medication need is out of his/her prescribing remit). If the need is physical the MHP will advise the patient to make an appointment with the GP. In this case the patient had wanted to see the GP and was duly advised to go back to the GP.”
Source location Response from Essex Partnership University NHS Trust Page 2 · response Published 18 February 2025
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Mental health risk assessment is a joint responsibility, not exclusively the role of mental health liaison staff.
Verbatim wording from the response “Concern 7) The mental health liaison nurse asked the acute Trust nurse to undertake the risk assessment for Mr Bennett’s mental health. This is the role and purpose of mental health liaison.”
Source location Response from Essex Partnership University NHS Trust Page 3 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Mid and South Essex NHS Foundation Trust is best placed to address acute hospital access to GP records.
Verbatim wording from the response “Response: We respectfully advise that MSEFT are best placed to respond to this concern, regarding access to GP records.
With regards to access to the mental health records, the Trust in partnership with MSEFT are currently developing a new unified Electronic Patient record system across EPUT and MSEFT. The strategic ambition to unify care pathways remains at the centre of the programmes commitment including the bidirectional integration with primary care. The new UEPR (NOVA) is expected to go live across the Trust in February 2027.”
Source location Response from Essex Partnership University NHS Trust Page 3 · response Published 18 February 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Line Manager would not have prescribed medication because prescribing for this case was outside the manager’s remit.
Verbatim wording from the response “As set out in evidence, the MHP ought to have discussed this case with a Nurse Prescriber or the Line Manager, the request for medication could have been looked into further. Whilst this would provide insight into medication history, the Line Manager has confirmed that he would not have prescribed any medication for Mr Bennett in light of the fact this is out of his remit. Mr Bennett’s case would have been presented at the First Response Team’s (FRT)”
Source location Response from Essex Partnership University NHS Trust Page 2 · response Published 18 February 2025
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Mental Health Crisis staff had access to SystmOne records; only the Mental Health Liaison team lacked access at the relevant time.
Verbatim wording from the response “Concern 1) Evidence was heard that the mental health crisis staff do not appear to have appropriate access to the primary care mental health SystmOne records and there is a risk that vital information is not being shared.”
Source location Response from Essex Partnership University NHS Trust Page 1 · response Published 18 February 2025
Open published response