PFD report

Gareth Chumber-Kelly · Prevention of Future Deaths report

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Issued 9 Feb 2026•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised4

  1. Inefficiency and slowness of the prison reception process
    Part of recurring concern: Inadequate prison reception safeguards
  2. Failure to provide suicide and self-harm risk management training to prison officers
    Part of recurring concern: Inadequate frontline training to recognise and respond to suicide and self-harm riskPart of recurring concern: Ineffective prison suicide and self-harm prevention systems
  3. Failure to provide regular mandatory basic life support training to prison officers
    Part of recurring concern: Inadequate prison staff training for responding to medical emergenciesPart of recurring concern: Inadequate staff competence to provide first aid
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Reintroduce the Pentonville Speed School and deliver self-harm and suicide-prevention training to officers.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.
  2. Action

    Provide ACCT case-review training to all band 4 staff.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 12 February 2026.
  3. Action

    Review reception procedures and implement necessary improvements identified through the review.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    PECS suppliers are not contractually responsible for physically transferring hard-copy medical or risk documentation between courts and prisons.

    Stated by HM Prison and Probation ServiceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inefficiency and slowness of the prison reception process

Wider context from the report

“(1) The court heard evidence from prison staff that the reception process at HMP Pentonville was inefficient and slow and that paperwork would be sometimes be lost. This creates a risk to the safety and well-being of prisoners as the documentation accompanying the prisoner as they are conveyed to prison may contain (as was the case with Mr Chumber-Kelly) very important information about the prisoners which is relevant to ensuring all appropriate steps and measures are put in place to protect them. The Governor at HMP Pentonville told the court that no steps have been taken to address this recurrent problem, and the risk of important documentation being lost, and there has been no dialogue with Serco to address this issue. ”

Is this part of a recurring concern?

Yes — Inadequate prison reception safeguards.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide suicide and self-harm risk management training to prison officers

Wider context from the report

“(2) The court heard evidence that 2 prisoners had died by ligature suspension (on 17.6.2021 and 1.3.22) prior to Mr Chumber-Kelly’s death, and that since then a further 5 prisoners have died by ligature suspension (one of which was Mr Chumber-Kelly). The Governor of HMP Pentonville told the court that Suicide and Self harm training for prison staff had been suspended during Covid and had never been re-started notwithstanding that 38% of prisoners arriving at HMP Pentonville said they felt suicidal and notwithstanding that 7 prisoners have died by ligature suspension since June 2021. The failure to train prison officers in the risks and management of suicide and self-harm creates a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Inadequate frontline training to recognise and respond to suicide and self-harm risk; Ineffective prison suicide and self-harm prevention systems.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide regular mandatory basic life support training to prison officers

Wider context from the report

“(3) The court heard evidence that the first two officers on the scene failed to provide any form of basic life support despite having received training on how to do so. Both officers described how they panicked and did not know what to do. The court heard evidence from a consultant paramedic from the London Ambulance service with extensive experience in resuscitation who explained that for every minute without CPR there is a 10-22% drop in survival rates. It is critically important that the first person on the scene in such emergency situations (who will almost always be the prison officers) are properly and regularly trained in basic life support so that they are able to render such aid immediately on arrival. The Governor of the prison told the court that no refresher CPR training had been provided to prison staff since 2023 notwithstanding the 5 deaths of prisoners by ligature suspension that have occurred since. This is deeply concerning given that this very same issue was raised in a Prevention of Future Deaths Report by Mary Hassell, HM Senior Coroner of Inner North London on 18th September 2023 relating to the death of Amarjit Singh and yet in the 2 years since that PFD was issued there is still no mandatory basic life support training for prison officers. The failure of the prison to provide regular, mandatory basic life support to all prison officer creates a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Inadequate prison staff training for responding to medical emergencies; Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to retain documentation accompanying prisoners during reception

Wider context from the report

“(1) The court heard evidence from prison staff that the reception process at HMP Pentonville was inefficient and slow and that paperwork would be sometimes be lost. This creates a risk to the safety and well-being of prisoners as the documentation accompanying the prisoner as they are conveyed to prison may contain (as was the case with Mr Chumber-Kelly) very important information about the prisoners which is relevant to ensuring all appropriate steps and measures are put in place to protect them. The Governor at HMP Pentonville told the court that no steps have been taken to address this recurrent problem, and the risk of important documentation being lost, and there has been no dialogue with Serco to address this issue. ”

Is this part of a recurring concern?

Yes — Failure to ensure safe prisoner transfers; Inadequate prison reception safeguards.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reintroduce the Pentonville Speed School and deliver self-harm and suicide-prevention training to officers.

Verbatim wording from the response

“With regards to your training concerns, HMP Pentonville is re-introducing the “Pentonville Speed School”, which is an initiative that provides staff with bitesize training sessions in key subject areas. The local safety team will work in conjunction with the school to deliver training on self-harm and suicide prevention to officers. Additionally, all band 4 staff at HMP Pentonville have now received the Assessment, Care and Teamwork (ACCT) case review training, which equips them with the skills to be able to provide prisoners at risk of suicide with holistic and person-centred support in their role as ACCT case coordinators.”

Source location

Response from HMPPS
Page 2 · response
Published 12 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ACCT case-review training to all band 4 staff.

Verbatim wording from the response

“With regards to your training concerns, HMP Pentonville is re-introducing the “Pentonville Speed School”, which is an initiative that provides staff with bitesize training sessions in key subject areas. The local safety team will work in conjunction with the school to deliver training on self-harm and suicide prevention to officers. Additionally, all band 4 staff at HMP Pentonville have now received the Assessment, Care and Teamwork (ACCT) case review training, which equips them with the skills to be able to provide prisoners at risk of suicide with holistic and person-centred support in their role as ACCT case coordinators.”

Source location

Response from HMPPS
Page 2 · response
Published 12 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review reception procedures and implement necessary improvements identified through the review.

Verbatim wording from the response

“To strengthen oversight of early days in custody, the prison has appointed a Head of Early Days with specific responsibility for the reception function. As part of their remit, they are leading a comprehensive review of reception procedures to identify any aspects, such as documentation handling, that may require improvement and to implement any necessary changes.”

Source location

Response from HMPPS
Page 1 · response
Published 12 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver basic life-saving and CPR refresher sessions to staff through qualified Physical Education Instructors.

Verbatim wording from the response

“The Pentonville Speed School will support this work by utilising Physical Education Instructors, who are qualified first aid trainers, to deliver basic life-saving skills to staff, including training in CPR. These short, practical sessions will ensure that staff receive essential refresher training and thereby increasing their confidence when responding to medical emergencies. In addition, HMP Pentonville is promoting the first aid at work course and encouraging wider staff participation to ensure that key areas of the establishment maintain sufficient qualified first aiders.”

Source location

Response from HMPPS
Page 3 · response
Published 12 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct regular early-days exercises to test reception and induction processes and identify further improvements.

Verbatim wording from the response

“In addition, the group safety team conducts regular early days exercises, which replicate a prisoner’s arrival and induction experience. These assurance activities are used to test the effectiveness and consistency of the reception process in practice, and to identify areas where further improvements may be required. These combined measures are intended to strengthen risk information management, enhance operational oversight, and support continuous improvement of the safety and experience of those entering HMP Pentonville.”

Source location

Response from HMPPS
Page 2 · response
Published 12 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide digital Person Escort Records for PECS movements and enable authorised professionals to update them before arrival.

Verbatim wording from the response

“Following the implementation of the Book a Secure Move (BaSM) system, the PECS Contract Management Team has ensured that digital Person Escort Records (DPERs) are available for all prisoners moved by PECS suppliers between courts, prisons and police stations. Recent system enhancements enable authorised professionals, including medical practitioners and L&D services, to update a prisoner’s DPER directly following assessment. These updates are visible to receiving establishments once the prisoner is booked in from court or prison, prior to arrival.”

Source location

Response from HMPPS
Page 2 · response
Published 12 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and provide first-aid instructional materials through staff e-learning platforms.

Verbatim wording from the response

“More widely, HMPPS develops staff capability through refresher courses and communication packages. Materials, including instructional videos, have been developed and are available to staff through E-learning platforms to update and maintain their first aid knowledge and skills. These provide practical guidance on what to do in several potential scenarios that staff may encounter in the course of their duties.”

Source location

Response from HMPPS
Page 3 · response
Published 12 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote the first-aid-at-work course and encourage wider staff participation to maintain sufficient qualified first aiders.

Verbatim wording from the response

“The Pentonville Speed School will support this work by utilising Physical Education Instructors, who are qualified first aid trainers, to deliver basic life-saving skills to staff, including training in CPR. These short, practical sessions will ensure that staff receive essential refresher training and thereby increasing their confidence when responding to medical emergencies. In addition, HMP Pentonville is promoting the first aid at work course and encouraging wider staff participation to ensure that key areas of the establishment maintain sufficient qualified first aiders.”

Source location

Response from HMPPS
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a digital induction passport to consolidate, store and share key risk information during reception.

Verbatim wording from the response

“HMP Pentonville has introduced a digital induction passport to consolidate key risk information from paper records into a secure electronic format. This enables relevant information to be accurately captured, stored, and shared between departments, reducing the likelihood of omissions or data loss during the induction process.”

Source location

Response from HMPPS
Page 1 · response
Published 12 February 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

PECS suppliers are not contractually responsible for physically transferring hard-copy medical or risk documentation between courts and prisons.

Verbatim wording from the response

“The Prison Escort and Custody Services (PECS) team within HMPPS recognises the importance of the timely and accurate transfer of risk and safeguarding information and treats this as a matter of serious operational priority. Responsibility for the creation, maintenance and clinical transfer of healthcare and associated risk information rests with qualified medical professionals. In this case, Liaison and Diversion (L&D) services are responsible for ensuring that relevant records are effectively shared with receiving prison healthcare teams. The PECS contracts do not place responsibility on PECS suppliers for the physical transfer of hard-copy medical or risk documentation between courts and prisons.”

Source location

Response from HMPPS
Page 2 · response
Published 12 February 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Qualified medical professionals and Liaison and Diversion services are responsible for creating, maintaining and transferring healthcare and associated risk information.

Verbatim wording from the response

“The Prison Escort and Custody Services (PECS) team within HMPPS recognises the importance of the timely and accurate transfer of risk and safeguarding information and treats this as a matter of serious operational priority. Responsibility for the creation, maintenance and clinical transfer of healthcare and associated risk information rests with qualified medical professionals. In this case, Liaison and Diversion (L&D) services are responsible for ensuring that relevant records are effectively shared with receiving prison healthcare teams. The PECS contracts do not place responsibility on PECS suppliers for the physical transfer of hard-copy medical or risk documentation between courts and prisons.”

Source location

Response from HMPPS
Page 2 · response
Published 12 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Appoint a Head of Early Days with specific responsibility for overseeing the reception function.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 12 February 2026.
  2. 2

    Raise missing-documentation concerns at the next HMP Pentonville stakeholder meeting and discuss any remedial concerns.

    Stated by Serco Group plcStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Serco considers its duty of care fulfilled because it handed the completed SASH and communicated known suicide risks to prison staff.

    Stated by Serco Group plcExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a Head of Early Days with specific responsibility for overseeing the reception function.

Verbatim wording from the response

“To strengthen oversight of early days in custody, the prison has appointed a Head of Early Days with specific responsibility for the reception function. As part of their remit, they are leading a comprehensive review of reception procedures to identify any aspects, such as documentation handling, that may require improvement and to implement any necessary changes.”

Source location

Response from HMPPS
Page 1 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise missing-documentation concerns at the next HMP Pentonville stakeholder meeting and discuss any remedial concerns.

Verbatim wording from the response

“The court may not be aware that Serco PECS conduct monthly stakeholder meetings with HMP Pentonville, where performance updates, emerging issues, complaints, and other relevant matters are discussed and follow-up actions are agreed. Clearly these meetings would have been the correct forum for such suggested concerns about missing documentation to be raised. To our knowledge, there are no confirmed instances of missing paperwork being escalated to Serco staff by the Prison’s management team in these forums, either before or after Mr Chumber-Kelly’s death. I will however ensure that the Serco representative who regularly attends the stakeholder meetings at HMP Pentonville raises this issue at the next meeting, so that a full and constructive discussion can take place, and any remedial concerns, if there are any, can be resolved.”

Source location

Response from SERCO
Page 2 · response
Published 12 February 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Serco considers its duty of care fulfilled because it handed the completed SASH and communicated known suicide risks to prison staff.

Verbatim wording from the response

“It is noted that the jury’s narrative conclusion into Mr Chumber-Kelly’s death confirmed that his medical history and immediate circumstances posed a clear risk to his life and that this risk was clearly identified outside the prison. However, due to several failings on the part of the prison, which were listed by the jury, the risk was not addressed. It is further noted that a Suicide and Self-Harm warning form (SASH) was completed by a mental health practitioner whilst Mr Chumber-Kelly was in Serco’s custody and that this very important document was handed over by Serco staff to prison reception staff, therefore fulfilling Serco’s duty of care obligations to Mr Chumber-Kelly at that point.”

Source location

Response from SERCO
Page 1 · response
Published 12 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026