PFD report

Michael Richard Drewry · Prevention of Future Deaths report

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Issued 28 Dec 2017•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to promptly report or escalate matters of concern to senior staff
    Part of recurring concern: Failure to escalate patient-safety concerns to senior oversight
  2. Failure to ensure consistency and continuity of care
    Part of recurring concern: Failure to provide continuity of care staffingPart of recurring concern: Failure to provide continuity of patient carePart of recurring concern: Unreliable crisis team care provision
  3. Failure to make accurate and prompt records of consultations
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Introduce the Modified Modified Continuity Index into routine reporting, trial it in one team, and then implement it across Crisis Teams.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2018.
  2. Action

    Monitor compliance with timely RiO recording through monthly managerial supervision.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2018.
  3. Action

    Train and instruct Crisis Team staff, and provide software and devices, to support contemporaneous recording of consultations in RiO.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Existing handover, line-management escalation, and multidisciplinary meeting arrangements are relied upon to manage and escalate patient concerns safely.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to promptly report or escalate matters of concern to senior staff

Wider context from the report

“(3) The failure of the Crisis Team promptly to report/escalate any matters of concern to senior members of staff so that appropriate and timely steps could be taken in relation to the management of the deceased’s care including, if necessary, hospitalisation; ”

Is this part of a recurring concern?

Yes — Failure to escalate patient-safety concerns to senior oversight.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure consistency and continuity of care

Wider context from the report

“(1) The failure of the Crisis Team to ensure consistency and continuity of care for the deceased, in particular the changing personnel who visited the deceased; ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of care staffing; Failure to provide continuity of patient care; Unreliable crisis team care provision.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make accurate and prompt records of consultations

Wider context from the report

“(2) The failure of the Crisis Team to make accurate and prompt records of all consultations with the deceased; ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the Modified Modified Continuity Index into routine reporting, trial it in one team, and then implement it across Crisis Teams.

Verbatim wording from the response

“The Trust is shortly to introduce the Modified Modified Continuity Index (MMCI) into its routine reporting systems, at both individual and team levels. This is a measure calculated using the total number of patient visits and the number of different clinical staff visiting the patients and gives a resulting score between 0 and 1, the more staff providing care to the patient the lower the score will be.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 1 · response
Published 12 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor compliance with timely RiO recording through monthly managerial supervision.

Verbatim wording from the response

“On occasion, staff do have to return to base due to the intermittent availability of the telecom service signal/network therefore delaying the entry on the RiO system. Staff have been reminded of the importance of this in team meetings (held 31/01/2018) and will be monitored ongoing in managerial supervision on a monthly basis.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train and instruct Crisis Team staff, and provide software and devices, to support contemporaneous recording of consultations in RiO.

Verbatim wording from the response

“Crisis Team staff are fully aware that contemporaneous notes must be recorded about the patient and must be written at the time of the event or as soon afterwards on the Trust Patient Information System (RiO).”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff of escalation procedures and the importance of timely input during team meetings and monthly managerial supervision.

Verbatim wording from the response

“When staff are concerned following a contact with a patient, these concerns must be escalated to senior members of staff. This can be done through the daily handover of patients who are on RED in the RAG rating alongside any other patients causing concern and a doctor is present at these meetings. There is also a line management structure through which issues can be escalated to senior managers and staff have been reminded of this process which is included in the operational procedure.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing handover, line-management escalation, and multidisciplinary meeting arrangements are relied upon to manage and escalate patient concerns safely.

Verbatim wording from the response

“Crisis Team staff are fully aware the need to escalate any concerns regarding a difference in presentation of any patient.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continuity of staff cannot always be provided because 24-hour crisis response requirements and high-intensity care create operational constraints.

Verbatim wording from the response

“Continuity of care is a challenge within our Crisis Resolution and Home Treatment Teams due to the service operating 24 hours a day, 7 days a week. Staff work 12 hour shifts and need to be able to respond swiftly to urgent referrals, within 4 hours and 24 hours whilst also maintaining robust care and treatment for those patients already on their caseload.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 1 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prompt recording can be delayed when intermittent telecommunications signals prevent staff from entering notes remotely.

Verbatim wording from the response

“Crisis Team staff are fully aware that contemporaneous notes must be recorded about the patient and must be written at the time of the event or as soon afterwards on the Trust Patient Information System (RiO).”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Review the commissioning of crisis services with commissioners through a task-and-finish process to address continuity-of-care constraints.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2018.
  2. 2

    Work with Meridian Productivity Specialists to improve mental-health service resources, capacity, and care quality over 18 months.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2018.
  3. 3

    Monitor the identified actions through a Quality Improvement Plan led by the General Manager, with Directorate and Divisional sign-off.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the commissioning of crisis services with commissioners through a task-and-finish process to address continuity-of-care constraints.

Verbatim wording from the response

“In addition, the Crisis Teams are currently also working with the commissioners in reviewing the service, taking into account the current constraints of providing continuity of care across all Crisis Teams within Adult Mental Health, with the most recent meeting held in January 2018.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Meridian Productivity Specialists to improve mental-health service resources, capacity, and care quality over 18 months.

Verbatim wording from the response

“Finally, the Trust is working with Meridian Productivity Specialists over a period of 18 months, focussing on Mental Health Services to ensure the right resources in the right place at the right time with the right quantity and quality of care.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the identified actions through a Quality Improvement Plan led by the General Manager, with Directorate and Divisional sign-off.

Verbatim wording from the response

“These actions will be monitored within the Trust through a specific Quality Improvement Plan with the General Manager as the nominated lead. These actions are regularly updated and require both Directorate and Divisional sign off.”

Source location

2017-0386-Response-by-Nottinghamshire-Healthcare-NHS-Trust
Page 3 · response
Published 12 February 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026