PFD report

Anthony Robert CARD · Prevention of Future Deaths report

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Issued 7 Nov 2025•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Lack of a mechanism for police to communicate consented mental-health risk information to medical or mental health care providers
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable circulation of safety-critical mental health informationPart of recurring concern: Unreliable inter-agency information sharing for coordinated carePart of recurring concern: Unreliable multi-agency communication procedures
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Continue consulting partner agencies to evaluate NHS 111 Option 2’s operability, reliability, staff knowledge, and training needs.

    Stated by Suffolk ConstabularyStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.
  2. Action

    Require the Contact and Control Room to confirm NHS 111 Option 2 was signposted or contacted before closing a CAD incident.

    Stated by Suffolk ConstabularyStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.
  3. Action

    Continue cooperating with partner agencies and sharing relevant information under applicable arrangements to support timely clinically led crisis assessment when suicide risk is identified.

    Stated by Suffolk County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    A new MASH pathway is not viable because projected referrals would impose substantial operational impact and require structural redesign.

    Stated by Suffolk ConstabularyUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a mechanism for police to communicate consented mental-health risk information to medical or mental health care providers

Wider context from the report

“Outside of situations where section 42 of the Care Act 2014 applies, there appears to be no mechanism available to enable front-line police officers who wish, of their own volition and with the subject's consent, to communicate risk information, arising out of an interaction with an adult at Medium risk to self from mental ill-health, to medical or mental health care providers, whom may be the right person or agencies to provide support in the medium term. The information that an individual has, for example, been reported as presenting in such a way that police have had to consider detaining them under section 136 of the Mental Health Act 1983 could be important risk information that would assist medical or mental health care providers. Not having this risk information available in future assessments may adversely affect decision-making - e.g. not having this information available could contribute to a decision not to admit compulsorily the patient for mental health care if they were to present again in, say, one week from the police interaction. If such risk information is not received by treating medical or mental health care providers, there may be omission to offer vital further mental health support. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable circulation of safety-critical mental health information; Unreliable inter-agency information sharing for coordinated care; Unreliable multi-agency communication procedures.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue consulting partner agencies to evaluate NHS 111 Option 2’s operability, reliability, staff knowledge, and training needs.

Verbatim wording from the response

“Suffolk Constabulary is committed to continuing to consult with partner agencies to encourage a multi-agency approach to evaluating the operability and reliability of NHS 111 Option 2 and whether improvements can be made to strengthen staff knowledge and training. It is respectfully submitted that the existing clinical pathways provide an adequate mechanism for raising mental health concerns in circumstances where statutory thresholds are not met. It is important to consider alongside this the limitations of police powers, the role of Adult Social Care and the statutory role of NSFT in dealing with adult mental health concerns across Suffolk as addressed above.”

Source location

Response from Suffolk Constabulary
Page 4 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require the Contact and Control Room to confirm NHS 111 Option 2 was signposted or contacted before closing a CAD incident.

Verbatim wording from the response

“Suffolk Constabulary commit to:”

Source location

Response from Suffolk Constabulary
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue cooperating with partner agencies and sharing relevant information under applicable arrangements to support timely clinically led crisis assessment when suicide risk is identified.

Verbatim wording from the response

“SCC will continue to co-operate with other partner agencies and share relevant information in accordance with applicable information-sharing arrangements, to support timely access to clinically led crisis assessment where suicide risk is identified”

Source location

Response from Suffolk County Council
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A new MASH pathway is not viable because projected referrals would impose substantial operational impact and require structural redesign.

Verbatim wording from the response

“A new MASH referral pathway for adult mental health concerns is not, in our respectful submission, viable. Creating a pathway for Medium-risk adult mental health referrals falling short of section 42 of the Mental Health Act would generate an estimated 500 additional referrals per month, creating substantial operational impact across the police and Adult Social Care. This would require a structural redesign of MASH which, in our view, would not lead to improved outcomes due to adult mental health sitting wholly within the remit of NSFT as opposed to within MASH. As addressed below, NHS 111 Option 2 already exists as the appropriate clinical route for sharing concerns falling outside of the statutory framework.”

Source location

Response from Suffolk Constabulary
Page 2 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NSFT holds statutory and operational responsibility for adult mental health care across Suffolk, rather than MASH or the police.

Verbatim wording from the response

“Your Regulation 28 Report is addressed to both Suffolk Constabulary and Suffolk County Council (Adult Social Care), however is not addressed to Norfolk and Suffolk NHS Foundation Trust (“NSFT”). It is important to note that NSFT hold both the statutory and operational responsibility for adult mental health care across Suffolk.”

Source location

Response from Suffolk Constabulary
Page 2 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing NHS 111 Option 2 clinical pathways provide an adequate mechanism for raising adult mental health concerns below statutory thresholds.

Verbatim wording from the response

“Suffolk Constabulary is committed to continuing to consult with partner agencies to encourage a multi-agency approach to evaluating the operability and reliability of NHS 111 Option 2 and whether improvements can be made to strengthen staff knowledge and training. It is respectfully submitted that the existing clinical pathways provide an adequate mechanism for raising mental health concerns in circumstances where statutory thresholds are not met. It is important to consider alongside this the limitations of police powers, the role of Adult Social Care and the statutory role of NSFT in dealing with adult mental health concerns across Suffolk as addressed above.”

Source location

Response from Suffolk Constabulary
Page 4 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adult mental health provision and clinical pathways are the responsibility of NHS commissioners and mental health providers.

Verbatim wording from the response

“The responsibility for adult mental health provision and clinical pathways as identified by the report rests predominantly with NHS commissioners and NHS mental health providers (this is without prejudice to SCC’s distinct statutory responsibilities in respect of mental health social care, including Care Act functions and, where applicable, joint aftercare duties under the Mental Health Act).”

Source location

Response from Suffolk County Council
Page 1 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

SCC will not create a new MASH pathway for adult mental health-only referrals outside safeguarding or adult social care functions.

Verbatim wording from the response

“Where information relates solely to adult mental health concerns and does not meet statutory adult safeguarding criteria and/or does not otherwise engage adult social care functions, SCC is not the appropriate recipient for clinical triage or onward clinical referral into adult mental health pathways. Where a contact nonetheless indicates an appearance of care and support needs, SCC will consider whether Care Act assessment duties are engaged.”

Source location

Response from Suffolk County Council
Page 2 · response
Published 12 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Deliver a scheduled vulnerability-training refresher covering adult mental health for frontline staff in Autumn/Winter 2026.

    Stated by Suffolk ConstabularyStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.
  2. 2

    Reinforce frontline guidance through internal communications and updated briefing materials on MASH, adult mental health responsibility, and NHS 111 Option 2.

    Stated by Suffolk ConstabularyStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.
  3. 3

    Support consistent partnership messaging about NHS 111 Option 2, incorporate partner wording into internal guidance, and disseminate it to relevant staff.

    Stated by Suffolk County CouncilStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.
  4. 4

    Update Customer First and Adult Social Care guidance and intranet pages to reflect mental health referral routes, including out-of-hours signposting.

    Stated by Suffolk County CouncilStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.
  5. 5

    Participate in and support a multi-agency audit examining current processes and developing recommendations to improve staff understanding and consistent system use.

    Stated by Suffolk County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.
  6. 6

    Issue an internal briefing clarifying MASH limits, Care Act safeguarding duties, and routes to NHS mental health triage, including NHS 111 Option 2.

    Stated by Suffolk County CouncilStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Assessing individuals’ mental health needs below statutory thresholds is not the police’s role because officers are not qualified mental health professionals.

    Stated by Suffolk ConstabularyOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a scheduled vulnerability-training refresher covering adult mental health for frontline staff in Autumn/Winter 2026.

Verbatim wording from the response

“• Vulnerability training – this is scheduled for Autumn/Winter 2026 and will include a refresher on mental health training.”

Source location

Response from Suffolk Constabulary
Page 4 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce frontline guidance through internal communications and updated briefing materials on MASH, adult mental health responsibility, and NHS 111 Option 2.

Verbatim wording from the response

“Suffolk Constabulary is therefore committed to addressing knowledge gaps within frontline policing to reinforce officers’ understanding in relation to:”

Source location

Response from Suffolk Constabulary
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support consistent partnership messaging about NHS 111 Option 2, incorporate partner wording into internal guidance, and disseminate it to relevant staff.

Verbatim wording from the response

“SCC will support consistent multi-agency messaging explaining what happens when the NHS 111 Option 2 pathway is used, and why it is the appropriate clinically led route for adult mental health triage outside safeguarding criteria. SCC will incorporate partner provided wording into SCC-facing guidance and disseminate to relevant staff.”

Source location

Response from Suffolk County Council
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update Customer First and Adult Social Care guidance and intranet pages to reflect mental health referral routes, including out-of-hours signposting.

Verbatim wording from the response

“SCC will also update relevant internal guidance and intranet pages used by Customer First / ASC to reflect the above, including out-of-hours signposting.”

Source location

Response from Suffolk County Council
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in and support a multi-agency audit examining current processes and developing recommendations to improve staff understanding and consistent system use.

Verbatim wording from the response

“SCC will continue to support and will participate in a Suffolk Safeguarding Partnership led multi-agency audit to examine current processes and make recommendations to improve staff understanding and consistent system use.”

Source location

Response from Suffolk County Council
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue an internal briefing clarifying MASH limits, Care Act safeguarding duties, and routes to NHS mental health triage, including NHS 111 Option 2.

Verbatim wording from the response

“SCC will issue an internal briefing note to relevant SCC services (including Adult Social Care operational teams, Emergency Duty Service and Customer First) clarifying the purpose and limits of MASH in relation to adult mental health-only referrals, when Care Act section 42 duties apply and appropriate routes for signposting/referral to clinically-led NHS mental health triage services (including use of NHS 111 Option 2).”

Source location

Response from Suffolk County Council
Page 2 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assessing individuals’ mental health needs below statutory thresholds is not the police’s role because officers are not qualified mental health professionals.

Verbatim wording from the response

“It is important to note that Suffolk Constabulary is not sufficiently resourced to be able to assist with mental health referrals which fall short of the current legislative thresholds. A shift in this approach would go against the recent policy of ‘Right Care Right Person’ and place undue pressure and expectation upon police officers to make an assessment of an individual’s mental health needs where they are not qualified mental health professionals. This would in turn raise the risk to officers should they make the incorrect decision whether by omission of filing an adequate PVP or by way of initiating a PVP that results in further intervention that may ultimately be viewed as interference.”

Source location

Response from Suffolk Constabulary
Page 2 · response
Published 12 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026