PFD report

Stephen Thurm · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 17 May 2021•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to incorporate main carers' care needs into long-term plans
    Part of recurring concern: Failure to involve families and carers in safety-critical care decisions
  2. Lack of designated time for care coordinators to record detailed notes contemporaneously
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Insufficient workload capacity for timely clinical record completion
  3. Failure to incorporate family information into care plans and risk assessments
    Part of recurring concern: Failure to incorporate relevant collateral and professional views into clinical assessmentPart of recurring concern: Failure to involve families and carers in safety-critical care decisionsPart of recurring concern: Unreliable gathering and use of collateral information in mental health assessments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Review and update Trust-wide clinical risk training to require gathering and corroborating risk information from family, friends and other professionals.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.
  2. Action

    Update the Clinical Risk Assessment Policy to address confidentiality breaches where necessary to manage risks of serious harm.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.
  3. Action

    Publish an updated Care Programme Approach Position Statement setting expectations for involving and supporting carers in care and support planning.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to incorporate main carers' care needs into long-term plans

Wider context from the report

“3. ████████ expressed they were both suffering with a severe effect on their mental health but their care needs as the main carers was not built in to any long term plan. ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in safety-critical care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of designated time for care coordinators to record detailed notes contemporaneously

Wider context from the report

“2. The inquest heard that there is no designated gap between service user appointments to allow care coordinators to write up their detailed notes contemporaneously. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Insufficient workload capacity for timely clinical record completion.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to incorporate family information into care plans and risk assessments

Wider context from the report

“1. The inquest heard that information regarding the risk of self-harm to Stephen was passed by his family to his treating clinicians and his care coordinator but this was not taken into account as Stephen denied a recent attempt to take his own life. What steps could be taken to ensure family information is taken into account in the relevant care plan and risk assessments. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant collateral and professional views into clinical assessment; Failure to involve families and carers in safety-critical care decisions; Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update Trust-wide clinical risk training to require gathering and corroborating risk information from family, friends and other professionals.

Verbatim wording from the response

“Alongside the updated Clinical Risk Policy the Trust wide clinical risk training has also been reviewed and updated in March 2021 to include the need for staff to gather information from other sources and not just the service user when undertaking assessment of risk. The use of professional curiosity is raised within the training and the need not to take things at face value but to corroborate information with other professionals, friends and family. The training makes it clear to staff that you do not require consent from a service user to receive information from others.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Clinical Risk Assessment Policy to address confidentiality breaches where necessary to manage risks of serious harm.

Verbatim wording from the response

“GMMH Trust Clinical Risk Assessment Policy has been updated in March 2021 to include circumstances when staff may be required to breach someone’s confidentiality in respect of risk to self or others.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish an updated Care Programme Approach Position Statement setting expectations for involving and supporting carers in care and support planning.

Verbatim wording from the response

“Carers are often vital in supporting people with severe mental health problems in the community. There was existing national CPA guidance which sets clear expectations around carer involvement, however, there was a need to bring this guidance (although helpful) up to date. As part of the newly published Care Programme Approach Position Statement, NHS England and NHS Improvement has set out clear expectations for systems to provide support for carers of people with severe mental health problems and to better involve carers in care and support planning from April 2021. Specifically, to use Long Term Plan funding to develop and implement plans to improve the lives of carers of people with severe mental health problems and also to look at specific inequalities’ carers may face.”

Source location

2021-0155-Response-from-NHS-Improvement_Published
Page 2 · response
Published 18 May 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Hold a Trust-wide learning event on information governance, information sharing and confidentiality, then circulate its learning through management structures, the intranet and patient safety newsletter.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 18 May 2021.
  2. 2

    Develop and submit divisional Carer Action Plans alongside an overarching corporate action plan to improve local carer engagement.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.
  3. 3

    Undertake a quality-improvement project on staff-supervision compliance and the quality of supervision across the Trust.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 May 2021.
  4. 4

    Use the Management and Supervision Tool across all Community Mental Health Teams to monitor service-user contact and clinical-recording activity.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.
  5. 5

    Hold a Trust-wide carer engagement event addressing incident themes, carer contact performance, and available training and resources.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The care plan could not be shared because the service user had withdrawn consent, although an explanatory letter should have been provided.

    Stated by Greater Manchester Mental Health NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  2. 2

    In Trafford, the commissioned Carers Centre, rather than the Trust, undertakes carers assessments and provides related support and signposting.

    Stated by Greater Manchester Mental Health NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a Trust-wide learning event on information governance, information sharing and confidentiality, then circulate its learning through management structures, the intranet and patient safety newsletter.

Verbatim wording from the response

“To strengthen this message a Trust wide learning event is being held on 16th July 2021 to focus on demystifying information governance, information sharing and confidentiality. These events are attended by more than 120 people from across the Trust and learning is shared by attendance by staff from each area of the Trust and this learning is then being taken back to their clinical areas. The learning event is then summarised in a briefing that is circulated to staff through their management structures and shared on the Trust intranet and in the patient safety newsletter.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and submit divisional Carer Action Plans alongside an overarching corporate action plan to improve local carer engagement.

Verbatim wording from the response

“In March 2021 a Trust wide Carer Engagement Event was held opened by Executive Directors and senior staff attendance from all our district services. This included identified themes from serious incidents and complaints, our current performance in relation to carer contact and what training and resources are available to staff. We then heard a powerful story from one of our carers about his experience of being a carer for someone under the care of GMMH services. Each division developed and submitted a divisional Carer Action Plan to improve carer engagement locally to sit alongside an overarching corporate action plan which is being monitored by the Trust Quality Service User and Carer Engagement Forum that feeds into the Trust Quality Improvement Committee.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a quality-improvement project on staff-supervision compliance and the quality of supervision across the Trust.

Verbatim wording from the response

“Following a pilot scheme starting in 2020 the Trust is now using Management and Supervision Tool (MaST) across all CMHT’s. MaST is a software platform which analyses data from the Trust’s existing clinical records system, Paris, to supplement decision making in CMHT’s regarding likely resources required to provide effective mental health care. MaST is routinely used in supervision with staff and highlights activity so that service user contact and the recording of this is monitored. To underpin this the Trust is undertaking a quality improvement project in relation to the compliance of staff supervision and the quality of supervision being undertaken across the Trust.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the Management and Supervision Tool across all Community Mental Health Teams to monitor service-user contact and clinical-recording activity.

Verbatim wording from the response

“Following a pilot scheme starting in 2020 the Trust is now using Management and Supervision Tool (MaST) across all CMHT’s. MaST is a software platform which analyses data from the Trust’s existing clinical records system, Paris, to supplement decision making in CMHT’s regarding likely resources required to provide effective mental health care. MaST is routinely used in supervision with staff and highlights activity so that service user contact and the recording of this is monitored. To underpin this the Trust is undertaking a quality improvement project in relation to the compliance of staff supervision and the quality of supervision being undertaken across the Trust.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a Trust-wide carer engagement event addressing incident themes, carer contact performance, and available training and resources.

Verbatim wording from the response

“In March 2021 a Trust wide Carer Engagement Event was held opened by Executive Directors and senior staff attendance from all our district services. This included identified themes from serious incidents and complaints, our current performance in relation to carer contact and what training and resources are available to staff. We then heard a powerful story from one of our carers about his experience of being a carer for someone under the care of GMMH services. Each division developed and submitted a divisional Carer Action Plan to improve carer engagement locally to sit alongside an overarching corporate action plan which is being monitored by the Trust Quality Service User and Carer Engagement Forum that feeds into the Trust Quality Improvement Committee.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The care plan could not be shared because the service user had withdrawn consent, although an explanatory letter should have been provided.

Verbatim wording from the response

“Careful consideration needs to be taken when communicating with carers and families as this is often sensitive and decisions need to be made on an individual basis. When Stephen withdrew his consent there was an MDT review of his care and a clear rationale was documented regarding how the team would respond to concerns raised by his parents. This was fed back to Stephens parents verbally and we acknowledge that this was not provided to them in writing. On reflection the Trust could not share Stephen’s care plan as was not consenting to this, but a letter explaining this should have been provided to his parents.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

In Trafford, the commissioned Carers Centre, rather than the Trust, undertakes carers assessments and provides related support and signposting.

Verbatim wording from the response

“In Trafford the Clinical Commissioning Group commission the Carers Centre in Trafford to undertake carers assessments and provide this support and signposting. The Trust provide carers with a carer pack, this is provided by the service and includes information about what services are available to support carers and how they can access a carers assessment. The Trust is monitored on this performance and it is recorded in Stephen’s clinical record that his parents were provided with this information.”

Source location

2021-0155-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust-Redacted
Page 4 · response
Published 18 May 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026