PFD report

Lacey Carole Anne HEATH · Prevention of Future Deaths report

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Issued 28 May 2026•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
13

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised13

  1. Inadequate clinical records of the patient’s presentation, INR results and medication dose
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Lack of General Practitioner funding for at-home anticoagulation testing supplies
    Part of recurring concern: Unsafe anticoagulant management
  3. Unavailability of at-home anticoagulation monitoring for daily readings and individualised dosing
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Establish a home INR monitoring process with suitability assessment, training, equipment, support, governance, follow-up and documented decisions discussed with patients and families or carers where possible.

    Stated by Mid and South Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 August 2026.
  2. Action

    Introduce the trust-wide electronic patient record to integrate clinical information and make observations and electronic notes visible across encounters and hospital sites.

    Stated by Mid and South Essex NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 August 2026.
  3. Action

    Introduce documented senior-clinician and, where appropriate, haematology review requirements, an updated operating procedure, staff communication and governance audits for complex anticoagulation cases.

    Stated by Mid and South Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 August 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Mid and South Essex NHS Foundation Trust is best placed to address the medical-records concern because it concerns specific practitioners’ practice.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate clinical records of the patient’s presentation, INR results and medication dose

Wider context from the report

“7. There was an absence of appropriate medical records recorded for Ms Heath to understand her clinical presentation other than very basic information on the INR platform on INR results and medication dose. Evidence was these records are not compliant with the requirements of healthcare regulators and led to a lack of appreciation of Ms Heath’s concerns and complexity of her case. One entry stated Ms Heath had been “unwell” with no clarification or further information on what the problem was and/or how this may have impacted on her condition. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of General Practitioner funding for at-home anticoagulation testing supplies

Wider context from the report

“4. Ms Heath could not afford to fund the at home monitor as this was financially prohibitive for her being on a low income. The monitor was expensive and there is no obligation for General Practitioners to fund the testing strips and incidentals required to facilitate testing. As this would be a lifelong commitment for a woman who was only 34 years-old, Ms Heath was not able to take the advice of her expert clinical team and was compelled to have alternative prescribing that was not successful in keeping her INR within therapeutic range. ”

Is this part of a recurring concern?

Yes — Unsafe anticoagulant management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of at-home anticoagulation monitoring for daily readings and individualised dosing

Wider context from the report

“3. Ms Heath’s experienced clinical team did not consider that there had been a sufficient trial of Warfarin and recommended at-home monitoring to permit daily readings to be taken to manage the significant risks associated with anticoagulation and to find an individualised dose for Ms Heath. Clinicians were not concerned about medication non-compliance and that the difficulties were clinical. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply for funding for at-home anticoagulation monitoring

Wider context from the report

“5. No application for funding was made on behalf of Ms Heath by the Trust nor was this explained to Ms Heath who a very quiet, shy lady who always relied on her very loving family to assist her with appointments and could not advocate for herself. There was no consideration if Ms Heath had any learning difficulties and it was noted that there was a developmental delay in her medical records. Evidence at the inquest was Ms Heath experienced this as clinicians not caring about her and she became very despondent about the failure to achieve a therapeutic range. ”

Is this part of a recurring concern?

Yes — Unreliable funding responsibility and referral arrangements for required care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clarify the nature and clinical impact of reported illness in records

Wider context from the report

“7. There was an absence of appropriate medical records recorded for Ms Heath to understand her clinical presentation other than very basic information on the INR platform on INR results and medication dose. Evidence was these records are not compliant with the requirements of healthcare regulators and led to a lack of appreciation of Ms Heath’s concerns and complexity of her case. One entry stated Ms Heath had been “unwell” with no clarification or further information on what the problem was and/or how this may have impacted on her condition. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Use of alternative anticoagulation medication associated with high INR readings and bleeding risk

Wider context from the report

“2. Due to the complexity of her case, Ms Heath’s anticoagulation was under the care of the acute hospital team. Alternative anticoagulation medication had resulted in high INR readings and significant risks associated with bleeding. ”

Is this part of a recurring concern?

Yes — Unsafe anticoagulant management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient trial of Warfarin

Wider context from the report

“3. Ms Heath’s experienced clinical team did not consider that there had been a sufficient trial of Warfarin and recommended at-home monitoring to permit daily readings to be taken to manage the significant risks associated with anticoagulation and to find an individualised dose for Ms Heath. Clinicians were not concerned about medication non-compliance and that the difficulties were clinical. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide medical review or haematology referral for prolonged non-therapeutic INR

Wider context from the report

“6. Ms Heath did not manage to achieve a therapeutic INR for a protracted period of time putting her at increased risk of developing complications and did have a medical review or a haematology referral. ”

Is this part of a recurring concern?

Yes — Unreliable haematology clinical review and advice.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider learning difficulties when providing anticoagulation care

Wider context from the report

“5. No application for funding was made on behalf of Ms Heath by the Trust nor was this explained to Ms Heath who a very quiet, shy lady who always relied on her very loving family to assist her with appointments and could not advocate for herself. There was no consideration if Ms Heath had any learning difficulties and it was noted that there was a developmental delay in her medical records. Evidence at the inquest was Ms Heath experienced this as clinicians not caring about her and she became very despondent about the failure to achieve a therapeutic range. ”

Is this part of a recurring concern?

Yes — Failure to recognise learning disabilities and associated support needs in healthcare.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unaffordability of at-home anticoagulation monitoring

Wider context from the report

“4. Ms Heath could not afford to fund the at home monitor as this was financially prohibitive for her being on a low income. The monitor was expensive and there is no obligation for General Practitioners to fund the testing strips and incidentals required to facilitate testing. As this would be a lifelong commitment for a woman who was only 34 years-old, Ms Heath was not able to take the advice of her expert clinical team and was compelled to have alternative prescribing that was not successful in keeping her INR within therapeutic range. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to achieve a therapeutic INR for a prolonged period

Wider context from the report

“6. Ms Heath did not manage to achieve a therapeutic INR for a protracted period of time putting her at increased risk of developing complications and did have a medical review or a haematology referral. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to explain available funding to the patient

Wider context from the report

“5. No application for funding was made on behalf of Ms Heath by the Trust nor was this explained to Ms Heath who a very quiet, shy lady who always relied on her very loving family to assist her with appointments and could not advocate for herself. There was no consideration if Ms Heath had any learning difficulties and it was noted that there was a developmental delay in her medical records. Evidence at the inquest was Ms Heath experienced this as clinicians not caring about her and she became very despondent about the failure to achieve a therapeutic range. ”

Is this part of a recurring concern?

Yes — Unreliable information about funding routes for required care and monitoring.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of alternative anticoagulation regimes to maintain a therapeutic range

Wider context from the report

“1. Ms Heath was noted to be warfarin resistant and alternative medication regimes were not successful in keeping Ms Heath within a therapeutic range for her required lifelong requirement to have anticoagulation to prevent a significant risk of death. The GP and hospital clinicians trailed different combinations of appropriate therapy which included additional injections when required. This was not considered to be clinically appropriate long-term. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a home INR monitoring process with suitability assessment, training, equipment, support, governance, follow-up and documented decisions discussed with patients and families or carers where possible.

Verbatim wording from the response

“By the end of September 2026, a robust process for home INR monitoring will be in place. Prior to home monitoring proceeding, we will conduct a detailed assessment of patient suitability, any training needs, equipment requirement, general support and governance, and follow-up arrangements as necessary. This new process will ensure that decisions to recommend, decline or defer self-testing are clearly recorded with the rationale, and always discussed with the patient and, if possible, their family or carers.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 2 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the trust-wide electronic patient record to integrate clinical information and make observations and electronic notes visible across encounters and hospital sites.

Verbatim wording from the response

“We are currently in the process of introducing a new single electronic patient record (“EPR”) system across our trust. This EPR will replace/integrate with current systems services in all areas and will be for all our hospital sites.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 4 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce documented senior-clinician and, where appropriate, haematology review requirements, an updated operating procedure, staff communication and governance audits for complex anticoagulation cases.

Verbatim wording from the response

“We plan to introduce a documented requirement for complex cases including high INR readings, bleeding risk, recurrent instability or failed alternative regimes to be reviewed by a senior clinician and, where appropriate, haematology. This will establish a clear escalation route for complex anticoagulation patients.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 2 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a review of the anticoagulation service escalation process for complex patients under hospital care.

Verbatim wording from the response

“By the end of August 2026, we will have conducted a complete review of the anticoagulation service escalation process for complex patients under hospital care.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 2 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review documentation standards within the anticoagulation service.

Verbatim wording from the response

“We are reviewing documentation standards within the anticoagulation service, and we will implement a structured clinical note template for contacts, missed appointments, patient-reported symptoms such as “unwell”, risk discussions, escalation decisions, advice given and follow-up plan by the end of October 2026. This will explore system functionality for persistent alerts or pinned critical risk information.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 4 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a structured clinical note template covering presentation, symptoms, risks, advice, escalation decisions and follow-up, with staff briefing and documentation audits.

Verbatim wording from the response

“We are reviewing documentation standards within the anticoagulation service, and we will implement a structured clinical note template for contacts, missed appointments, patient-reported symptoms such as “unwell”, risk discussions, escalation decisions, advice given and follow-up plan by the end of October 2026. This will explore system functionality for persistent alerts or pinned critical risk information.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 4 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a pathway prompt for communication support, family or carer involvement, reasonable adjustments and advocacy for vulnerable patients, with staff briefing and documentation audits.

Verbatim wording from the response

“By the end of October 2026, we plan to introduce a prompt within the high-risk anticoagulation pathway requiring clinicians to consider whether the patient may need additional communication support, family/carer involvement, reasonable adjustments or advocacy where records or presentation suggest vulnerability, developmental delay, difficulty self-advocating or reduced understanding of risk.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 3 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a high-risk anticoagulation pathway with senior review criteria, INR monitoring, escalation thresholds, documentation requirements and governance audits.

Verbatim wording from the response

“We recognise the importance of clinically appropriate plans being in place for our patients. Therefore, we are implementing a high-risk anticoagulation pathway for patients with persistent sub-therapeutic INR, suspected warfarin resistance, complex anticoagulation requirements or repeated instability despite appropriate dose adjustment.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 1 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an escalation process for clinically required anticoagulation monitoring equipment or consumables when financial barriers arise, including funding guidance, staff communication and application audits.

Verbatim wording from the response

“By the end of September 2026 we will have a process for escalating cases where recommended anticoagulation monitoring equipment or consumables may be clinically required but financial barriers are identified. This will include signposting to available funding routes, individual funding consideration, charitable support or commissioner discussion where applicable.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 3 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set referral and escalation triggers for prolonged poor INR control, missed appointments or persistent instability, supported by documented rationale, referral logging, record audits and governance review.

Verbatim wording from the response

“A defined trigger will be set for medical review and/or haematology referral when a patient INR remains outside therapeutic range for a prolonged period; when repeated appointments are not attended during a high-risk period; or when treatment instability persists despite appropriate intervention. This will include a requirement for documented clinical rationale where referral is not made.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 4 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mid and South Essex NHS Foundation Trust is best placed to address the medical-records concern because it concerns specific practitioners’ practice.

Verbatim wording from the response

“Concern 4: Medical Records Non-Compliance”

Source location

Response from NHS England
Page 3 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mid and South Essex NHS Foundation Trust is best placed to address the concern about escalation because it concerns specific practitioners’ practice.

Verbatim wording from the response

“Concern 3: Lack of escalation”

Source location

Response from NHS England
Page 3 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The responsible anticoagulation service or specialist clinician must submit funding requests for exceptional at-home INR monitoring to the Integrated Care Board.

Verbatim wording from the response

“This case is exceptional, however, as there was a clear clinical need for an INR home testing machine. As such an approach for funding should have been made by the anticoagulation service to the ICB for this individual, if not routinely included in the service specification.”

Source location

Response from NHS England
Page 2 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commissioning responsibility for at-home INR monitoring rests with Integrated Care Boards, varying according to the clinical pathway and service specification.

Verbatim wording from the response

“Funding responsibility for at-home INR monitoring, can sit across different parts of the system depending on the clinical pathway and who held responsibility for ongoing anticoagulation management. From an anticoagulation perspective, commissioning of services is the responsibility of Integrated Care Boards (ICBs).”

Source location

Response from NHS England
Page 2 · response
Published 6 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Long-term additional injections were not clinically appropriate after alternative anticoagulation regimens had been trialled.

Verbatim wording from the response

“1. Ms Heath was noted to be warfarin resistant and alternative medication regimes were not successful in keeping Ms Heath within a therapeutic range for her required lifelong requirement to have anticoagulation to prevent a significant risk of death. The GP and hospital clinicians trialled different combinations of appropriate therapy which included additional injections when required. This was not considered to be clinically appropriate long-term.”

Source location

Response from Mid & South Essex NHS Foundation Trust
Page 1 · response
Published 6 August 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Discuss Regulation 28 reports through the national working group and share key learning across NHS national and regional teams.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 6 August 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Regulation 28 reports through the national working group and share key learning across NHS national and regional teams.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Ms Heath’s, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 6 August 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/3

Data last updated 7 September 2026