PFD report

Rose Annie Harfleet · Prevention of Future Deaths report

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Issued 13 May 2025•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
6

Named on the report

Responses found
6

Of 6 recipients

Stated actions
35

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to routinely obtain and listen to parents’ or guardians’ information about children with profound disabilities
    Part of recurring concern: Failure to incorporate relevant collateral and professional views into clinical assessmentPart of recurring concern: Failure to obtain relevant collateral information from family and social supportsPart of recurring concern: Incomplete and inadequately documented clinical assessments of childrenPart of recurring concern: Incomplete clinical history-taking
  2. Lack of guidance for managing children with profound disabilities in hospital settings
  3. Failure to recognise and act on parents’ ongoing concerns about children on hospital wards
    Part of recurring concern: Failure to acknowledge and act on family and carer safety concerns in patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Maintain a Learning Disabilities and Autism policy with emergency admission guidance and requirements for carer involvement.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  2. Action

    Implement Martha’s Rule across adult and paediatric services, addressing its three delivery metrics for patient, family, carer and staff escalation.

    Stated by Royal Surrey NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.
  3. Action

    Remind emergency-department staff to contact the Learning Disability Nurse during working hours for support to staff, patients and families.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.7

  1. Position

    NHS England will address the concern about Learning Disability Liaison Nurses and other relevant actions in a separate response.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to routinely obtain and listen to parents’ or guardians’ information about children with profound disabilities

Wider context from the report

“2. Guidelines - consultation with parents and guardians of children with profound disabilities within a hospital setting Rose’s mother was devoted to Rose and was very able to advocate on Rose’s behalf as well as being best placed to provide the vital information about her signs and symptoms given Rose was unable to do this for herself. The importance of obtaining this information was not understood by the paediatric consultant who took no history from Rose’s mother and underestimated the severity of her signs and symptoms. The consequence of this was that Rose’s voice – through her mother as her advocate – was not heard and she was not therefore able to actively participate in the care and management that was provided to Rose, the corollary of which resulted in poor clinical decision making which contributed to Rose’s death. This gives rise to a concern that by not listening to parents or guardians as a matter of course leads to discrimination of disabled children. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant collateral and professional views into clinical assessment; Failure to obtain relevant collateral information from family and social supports; Incomplete and inadequately documented clinical assessments of children; Incomplete clinical history-taking.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance for managing children with profound disabilities in hospital settings

Wider context from the report

“1. The management of children with profound disabilities within a hospital setting Rose was a deeply loved child who brought great joy to her mother, wider family and all that knew her. During the inquest hearing no national or local guidance was forthcoming to assist medical and nursing staff, within a conventional hospital setting, to appropriately manage patients such as Rose who had a global developmental delay and was wholly reliant on her mother to advocate on her behalf. This gives rise to a concern that this omission adversely impacts the care that patients such as Rose receive. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise and act on parents’ ongoing concerns about children on hospital wards

Wider context from the report

“3. Nursing and Medical care on the ward In the absence of local and national guidelines, the importance of listening and responding to Rose’s mothers ongoing concerns about her daughter when she was transferred to the ward were not recognised by the nursing and medical staff and consequently not acted upon thereby contributing to Rose’s death. There appears to be a prevailing culture that in the absence of a patient being able to explain their symptoms themselves the voice of the parent or guardian is not given the significance it should be for the most vulnerable in a hospital setting. ”

Is this part of a recurring concern?

Yes — Failure to acknowledge and act on family and carer safety concerns in patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to routinely offer learning disability liaison nurse support in the emergency department

Wider context from the report

“4. LeDeR Role Rose’s admission was during the working week, yet there was no consideration or offer given to Rose or her mother during her time in the Emergency Department to being introduced to a learning Disability Liaison Nurse. This led to Rose’s mother being unsupported during this admission or for a nursing professional to be able to liaise and advocate for Rose and her mother with medical and nursing staff in the emergency department. This again gives rise to a concern that patients such as Rose and her mother are adversely impacted on the care that they receive in the absence of local and national guidelines that this should be routinely available and offered as a matter of course. ”

Is this part of a recurring concern?

Yes — Unreliable learning-disability liaison support in hospital care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a Learning Disabilities and Autism policy with emergency admission guidance and requirements for carer involvement.

Verbatim wording from the response

“The Trust has a Learning Disabilities and/or Autism Policy to Support Children and Adults with Learning Disability and/or Autism. This has been developed in accordance with other national and local guidelines, including the Mental Capacity Act 2005, Learning from lives and deaths – People with a learning disability and autistic people (LeDeR) policy (2021), NICE NG93 mental capacity, reasonable adjustments and quiet areas, NG11 restraint, Autism Spectrum Disorder in Adults; Diagnosis and Management – Clinical Guide CG142 (NICE 2016), NHS LD&A Programme 2025 Digital flagging and hospital passports and the Equality Act (2010). Specifically the Trust policy includes an emergency admission flow chart and information about supporting carers and engaging with them in decision making including care and interventions.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Martha’s Rule across adult and paediatric services, addressing its three delivery metrics for patient, family, carer and staff escalation.

Verbatim wording from the response

“The Trust is not however aware of any specific national guidance on consultation with the parents and carers of children with profound disabilities although the Trust recognises that this is an essential part of good clinical practice. Whilst not specifically related to children with profound disabilities, the Trust is aware of Martha’s Rule, and have been selected to be part of Phase 2 for implementing this. Work has commenced to address the three metrics for delivery for adults and children.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind emergency-department staff to contact the Learning Disability Nurse during working hours for support to staff, patients and families.

Verbatim wording from the response

“The CYP Learning Disabilities and Autism Nurse Specialist works Monday – Friday, 08:00 – 16:00. Rose arrived in the Emergency Department on Monday 29th January and an initial assessment was undertaken at 13:14. Rose was then checked by an Emergency Doctor at 16:27. Very sadly, Rose passed away before the CYP Learning Disability Nurse returned on Tuesday 30th January, when the CYP Learning Disability Nurse provided support to Rose’s family. There was potentially an opportunity for the CYP Learning Disability Nurse to have been contacted by the Emergency Department team following Rose’s arrival at 13.14 and prior to the clerking by the Emergency Doctor. The Emergency Department team have been reminded of the presence of the Learning Disability Nurse during working hours and that they can be contacted to help support staff, patients and their families.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 4 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a single patient record through the NHS App, bringing together patient health information, test results, and letters.

Verbatim wording from the response

“As part of the government’s 10-year plan and transforming the NHS from analogue to digital, the government will create a more modern NHS by bringing together a single patient record, summarising patient health information, test results, and letters in one place, through the NHS App. It will put patients and their advocates in control of their own medical history, meaning they do not have to repeat it at every appointment, and that staff have the full picture of patients’ health.”

Source location

Response from DHSC
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue rolling out Oliver McGowan Mandatory Training on Learning Disability and Autism to the health and adult social care workforce.

Verbatim wording from the response

“To improve awareness of learning disability and autism within the health and social care system, under the Health and Care Act 2022, from 1 July 2022 Care Quality Commission (CQC) registered providers are required to ensure their staff receive specific training on learning disability and autism appropriate to their role. This will help to ensure that staff have the right knowledge and skills to provide safe and informed care. To support providers to meet the statutory training requirement, we have been rolling out the Oliver McGowan Mandatory Training on Learning Disability and Autism to the health and adult social care workforce: this specifically highlights the difference that listening to parents can make.”

Source location

Response from DHSC
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish Health and Care Passport guidance and a template supporting personalised hospital care for people with learning disabilities and autistic people.

Verbatim wording from the response

“In June 2024, NHS England published a Health and Care Passport guidance and template which aims to support personalised care for people with a learning disability and autistic people, including when they go into an acute hospital.”

Source location

Response from NHS England
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a national competency framework for learning disability liaison nurses.

Verbatim wording from the response

“NHS England is due to publish a national competency framework for learning disability liaison nurses, which will help to strengthen some of the processes which determine when the input of liaison nurses should be sought. In addition, it will help to address some of the gaps which have been observed whereby, in some instances, learning”

Source location

Response from NHS England
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with NHS England and the Royal College of Nursing to develop a single national Paediatric Early Warning System for England.

Verbatim wording from the response

“In addition, RCPCH are committed to the introduction, embedding and appropriate standardisation of Paediatric Early Warning Systems (PEWS) within the four nations. PEWS are designed to effectively recognise and respond to the deterioration of children or young people in a healthcare environment. A parental escalation process is essential to any effectively PEWS. We have been collaborating with NHS England and the Royal College of Nursing to develop a single national PEWS for England since 2018 and are supportive of equivalent processes across the UK.”

Source location

Response from Royal College of Paediatrics
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and update the Facing the Future: Emergency Care Standards.

Verbatim wording from the response

“The RCPCH Facing the Future standards describe how paediatric care should be delivered to provide a safe and sustainable, high-quality service that meets the health needs of every child and young person. Our Facing the Future: Emergency Care Standards apply to all persons up until the age of 18. These standards aim to ensure that urgent and emergency care is fully integrated to ensure children are seen by the right people, at the right place and in the right setting. We are currently in the process of review, revision and update of our current standards, to be published in Autumn 2025.”

Source location

Response from Royal College of Paediatrics
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the revised Facing the Future: Emergency Care Standards in Autumn 2025.

Verbatim wording from the response

“The RCPCH Facing the Future standards describe how paediatric care should be delivered to provide a safe and sustainable, high-quality service that meets the health needs of every child and young person. Our Facing the Future: Emergency Care Standards apply to all persons up until the age of 18. These standards aim to ensure that urgent and emergency care is fully integrated to ensure children are seen by the right people, at the right place and in the right setting. We are currently in the process of review, revision and update of our current standards, to be published in Autumn 2025.”

Source location

Response from Royal College of Paediatrics
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the revised standards with professionals working in emergency care settings.

Verbatim wording from the response

“The revised standards are due to be published in Autumn 2025 and will be shared with all relevant professionals working in emergency care settings. I will share your report with the Chair of our Intercollegiate Committee for Emergency Care who is leading this work for their information.”

Source location

Response from Royal College of Paediatrics
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support rollout of Martha’s Rule and engage with NHS England as pilot data emerge.

Verbatim wording from the response

“RCPCH are actively supporting the role out of Martha’s Rule. Martha’s Rule is a patient safety initiative currently being piloted in England which aims to empower all staff, patients and their families to seek an independent medical review if they feel their concerns about a patient’s care are not being adequately addressed. The rule is designed to give families the ability to directly request an expert review by a senior clinician not within the immediate care team, potentially identifying critical issues before they result in harm.”

Source location

Response from Royal College of Paediatrics
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish interim guidance on mandatory learning disability and autism training for providers and CQC staff.

Verbatim wording from the response

“Speaking with and respecting patients’ families is a key aspect of the mandatory learning disability and autism training (aka the Oliver McGowan training) so all clinicians involved should be aware of this. A difficulty with regard to the implementation and regulation of providing this training has been the delay to the publication of the Code of Practice. This will give providers and CQC staff clearer guidance on the requirements of the training and for CQC to regulate. Interim guidance is available on our website.”

Source location

Response from Care Quality Commission
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and maintain a Learning Disabilities Toolkit with emergency-department guidance on reasonable adjustments, intra-abdominal pathology and aspiration.

Verbatim wording from the response

“1. The management of children with profound disabilities within a hospital setting In September 2024, the Royal College of Emergency Medicine (RCEM) published a Learning Disabilities Toolkit [1]. This resource includes information about how best to approach the management of people with a learning disability and suggestions on how to make reasonable adjustments in an ED setting. The toolkit also makes specific mention of intra-abdominal pathology and aspiration. The RCEM also provide additional online educational resources related to Learning Disabilities [2]. The RCEM feel it would not be appropriate to comment about the care delivered in the in-patient setting.”

Source location

Response from Royal College of Emergency Medicine
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in developing the emergency-department version of the national paediatric early warning system, including parental or carer concern in escalation responses.

Verbatim wording from the response

“2. Guidelines - consultation with parents and guardians of children with profound disabilities within a hospital setting The RCEM Learning Disability Toolkit [1] emphasises the importance of listening to family and carers of people with a learning disability in the ED. The RCEM are represented in the group developing the ED version of the national paediatric early warning system (nPEWS) with NHS England. A key component of the nPEWS (and the current draft of the emergency department specific nPEWS score - EDnPEWS) is parental/carer concern [3]. The response from the parent/carer is built into the escalation response. The RCEM is also supportive of the work just commencing via NHS England’s Patient Safety Collaborative, which is looking to test the use of Martha’s Rule in the ED setting. We would also note”

Source location

Response from Royal College of Emergency Medicine
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England will address the concern about Learning Disability Liaison Nurses and other relevant actions in a separate response.

Verbatim wording from the response

“I will outline actions being taken within the Department to address the first three concerns raised in the report. As NHS England oversees workforce within the NHS, it will address the final concern in its separate response and any other relevant actions on the other concerns raised.”

Source location

Response from DHSC
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A national protocol for engaging learning disability liaison nurses is not considered necessary because hospitals have varied referral processes and should retain autonomy.

Verbatim wording from the response

“From the standpoint of learning disability liaison nurses, there is currently no national accepted protocol for how and when liaison nurses should be engaged in someone’s care. This is due to the fact that different hospitals have a variety of processes for enacting secondary referrals and, to a degree, they should be afforded this autonomy. However, when it is clearly specified and evident that a patient has a specific diagnosis and particular needs arising from their disability then, in accordance with the Trust’s duties under the Equality Act 2010, they should endeavour to make ‘reasonable adjustments’. In cases such as Rose’s, the provision of learning disability liaison nurses is one such adjustment, affording patients and their families a level of assurance that their care will be ‘adjusted’ as needed.”

Source location

Response from NHS England
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust is responsible for determining how patients access reasonable adjustments, including learning disability liaison nurse support, through local processes.

Verbatim wording from the response

“The Trust’s services will still need to determine how they ensure access to reasonable adjustments, such as the input of learning disability liaison nurse support. As above, I note that your Report has also been addressed to the Trust and I would refer you to their response for further information on their local processes. NHS England will also consider their response in due course.”

Source location

Response from NHS England
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provision of nursing care and access to learning disability liaison nurses fall outside the respondent’s authority.

Verbatim wording from the response

“Good medical practice, produced by the General Medical Council, sets out the principles, values, and standards of professional behaviour expected of all doctors. This includes requirements that doctors must “treat all patients fairly and without discrimination, including those with disabilities” and that “doctors are required to consider and respond to the communication needs of all patients, including those with disabilities.” RCPCH has no authority over provision of nursing care on wards but notes that the Nursing and Midwifery Council states how nurses “must take account of individual differences, capabilities and needs” and “use a range of communication skills and technologies to support person-centred care and enhance quality and safety”.”

Source location

Response from Royal College of Paediatrics
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National or local guidance on managing children with profound disabilities in hospital is outside the regulatory scope.

Verbatim wording from the response

“Your concerns relate specifically to the availability of national or local guidance. We are unable to comment directly on this point due to it being outside of the remit of our regulatory scope, and there are other respondents who would be best placed to respond directly to this question.”

Source location

Response from Care Quality Commission
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Other respondents are better placed to address national or local guidance on managing children with profound disabilities in hospital.

Verbatim wording from the response

“Your concerns relate specifically to the availability of national or local guidance. We are unable to comment directly on this point due to it being outside of the remit of our regulatory scope, and there are other respondents who would be best placed to respond directly to this question.”

Source location

Response from Care Quality Commission
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Providing learning disability nurses within individual hospitals is outside the respondent’s remit.

Verbatim wording from the response

“4. The Role of the Learning Disability Nurse The RCEM is fully supportive of Learning Disability Nurses taking on a liaison role within the ED setting for appropriate patients. The RCEM Learning Disability toolkit specifically recommends that a member of the ED staff is identified as a link with the hospital learning disability team. The provision of Learning Disability Nurses within individual hospitals is outside of the remit of the RCEM.”

Source location

Response from Royal College of Emergency Medicine
Page 2 · response
Published 20 May 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.20

  1. 1

    Provide accessible communication materials, neurodiversity prompts and digital learning-disability flags across relevant hospital services.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  2. 2

    Complete rollout of mandatory Oliver McGowan Learning Disability and Autism training, including online and face-to-face or interactive sessions, while monitoring completion and promoting participation.

    Stated by Royal Surrey NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.
  3. 3

    Continue Trust-specific Learning Disability and Autism training through induction, role-based programmes and department-specific sessions.

    Stated by Royal Surrey NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.
  4. 4

    Fund dedicated adult and children’s Learning Disability and Autism clinical nurse specialist capacity.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  5. 5

    Take forward development of a Learning Disability Admission Checklist to prompt emergency-department admission considerations and record reasonable adjustments.

    Stated by Royal Surrey NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 20 May 2025.
  6. 6

    Operate a Learning Disability and Autism champion network across clinical areas, with specialist training provided six times annually.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  7. 7

    Participate in NCEPOD case evaluations concerning acute illness in people with learning disabilities.

    Stated by Royal Surrey NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.
  8. 8

    Complete annual benchmarking through the Learning Disability Improvement Standards Programme to identify progress and development priorities.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  9. 9

    Complete paediatric staff training in confident discussions, raising concerns, pain management, PEWS, care escalation and simulation-based practice.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  10. 10

    Review the Royal College of Emergency Medicine Learning Disabilities Toolkit to inform emergency-department education and training.

    Stated by Royal Surrey NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  11. 11

    Publish England Rare Diseases Action Plans setting out owners, outcomes, and progress-reporting arrangements.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  12. 12

    Analyse engagement and survey insights to inform development of the 10 Year Health Plan.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.
  13. 13

    Conduct public and workforce engagement, including a dedicated workshop with people with learning disabilities and autistic people, to inform the 10 Year Health Plan.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  14. 14

    Develop a Reasonable Adjustment Digital Flag to record patients’ conditions and reasonable adjustment needs.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.
  15. 15

    Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  16. 16

    Introduce, embed and standardise Paediatric Early Warning Systems across the four nations.

    Stated by Royal College of Paediatrics and Child HealthStated plannedThe respondent said that this action was planned when they made their response on 20 May 2025.
  17. 17

    Share the report with the Chair of the Intercollegiate Committee for Emergency Care.

    Stated by Royal College of Paediatrics and Child HealthStated plannedThe respondent said that this action was planned when they made their response on 20 May 2025.
  18. 18

    Assess the Children and Young Persons Assessment Service Group against six priority quality statements, including team-based care.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  19. 19

    Conduct a thematic review of autistic patients’ and patients with learning disabilities’ experiences of care.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  20. 20

    Provide online educational resources supporting emergency-department staff to improve care for people with learning disabilities.

    Stated by Royal College of Emergency MedicineStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Comprehensive training on every rare condition is not possible, so healthcare professionals will receive broader rare-disease awareness and signposting resources.

    Stated by Department of Health and Social CareUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  2. 2

    Existing legal duties and Integrated Care Board learning-disability leadership arrangements are relied on to provide reasonable adjustments and tailored care.

    Stated by Department of Health and Social CareExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide accessible communication materials, neurodiversity prompts and digital learning-disability flags across relevant hospital services.

Verbatim wording from the response

“• Easy read leaflets titled ‘Going to Hospital’ for children in the Emergency Department and ‘Where does it hurt?’ picture communication aid.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete rollout of mandatory Oliver McGowan Learning Disability and Autism training, including online and face-to-face or interactive sessions, while monitoring completion and promoting participation.

Verbatim wording from the response

“The Trust began its collaboration with Surrey Heartlands Integrated Care Board in 2023 to support the implementation of Oliver McGowan Mandatory Training on Learning Disabilities and Autism across Surrey. This standardised training is required for all staff, with completion of either Tier 1 or Tier 2 depending on their role within the Trust.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue Trust-specific Learning Disability and Autism training through induction, role-based programmes and department-specific sessions.

Verbatim wording from the response

“In addition to this mandatory training, we continue to provide Trust-specific training, integrating it into staff clinical induction program. The Trust Learning Disability and Autism Team also provide Learning Disabilities and Autism awareness training to new starters to the Trust, Foundation Year 1 and Foundation Year 2 Doctors, International Nurses, and as part of the Health Care Assistant Care Certificate Course. Bespoke training is also provided across the Trust tailored to the specific needs of departments delivering care.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 2 · response
Published 20 May 2025

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How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund dedicated adult and children’s Learning Disability and Autism clinical nurse specialist capacity.

Verbatim wording from the response

“In addition, the Royal Surrey Foundation Trust funds 1 wte Adult Clinical Nurse Specialist (CNS) and 1 wte Children & Young People’s CNS. They provide support to patients with Learning Disability as well as autistic patients. They can provide support to patients from any geographical area. This provision is unique to the Royal Surrey, in that we are the only Trust within our ICB with a designated Children and Young People’s (CYP) Learning Disability and Autism Clinical Nurse Specialist.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 4 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Take forward development of a Learning Disability Admission Checklist to prompt emergency-department admission considerations and record reasonable adjustments.

Verbatim wording from the response

“RSFT’s Learning Disability and Autism Clinical Nurse Specialist for adults, an intensive care consultant, and the sepsis lead nurse have all been selected as reviewers for this study and are actively participating in case evaluations. During a recent review meeting, the Learning D&A nurse proposed Quality Improvement projects, including the development of a Learning Disability Admission Checklist at RSFT. This checklist will provide key prompts for staff when admitting patients to Emergency Departments and establish a system to record reasonable adjustments that help ensure equitable access to Trust services. The Trust is taking this initiative forward in Quarter 3, 2025.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 4 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a Learning Disability and Autism champion network across clinical areas, with specialist training provided six times annually.

Verbatim wording from the response

“• The Learning Disability & Autism Championship Network – the Trust has champions across many areas, including the Paediatric and Adult Emergency Departments, and Hascombe Childrens Ward. The Champions receive specific training 6 times a year from the Learning Disability and Autism Team within the hospital. In total there are currently 49 champions in the Trust.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 2 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in NCEPOD case evaluations concerning acute illness in people with learning disabilities.

Verbatim wording from the response

“The Trust is also aware of the National Confidential Enquiry into Patient Outcome and Death (NCEPOD). NCEPOD is currently conducting a study on acute illness in individuals with a Learning Disability, commissioned by Healthcare Quality Improvement Partnership (HQIP). The aim is to identify avoidable and modifiable factors in the care of patients with a learning disability who are admitted to hospital in a critical condition. This is mainly related to adults with a Learning Disability.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 4 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete annual benchmarking through the Learning Disability Improvement Standards Programme to identify progress and development priorities.

Verbatim wording from the response

“As part of our commitment to engage in person centred care, the Trust also engages with the national Learning Disability Improvement Standards Programme, led by NHS England. The latest annual benchmarking exercise was undertaken in 2024-25 which assessed the Trust’s performance across four areas, namely respecting and protecting rights, inclusion and engagement, workforce development and specialist care and support. This exercise has identified key areas of progress, as well as priority areas for development over the next year.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 1 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete paediatric staff training in confident discussions, raising concerns, pain management, PEWS, care escalation and simulation-based practice.

Verbatim wording from the response

“All clinical staff receive mandatory Oliver McGowan training and appropriate training for staff in the use of early warnings scores. In addition to this all Paediatric nurses completed training in confident discussions and raising concerns, pain management, Patient Early Warning Score (PEWS), escalations of care and completed simulation training. 7 overseas nurses have also completed the Evelina Hospital Principles of Paediatric Nursing Training Course.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Royal College of Emergency Medicine Learning Disabilities Toolkit to inform emergency-department education and training.

Verbatim wording from the response

“The Trust has also reviewed the Royal College of Emergency Medicine’s (RCEM) Learning Disabilities Toolkit, published in September 2024 which promotes specific education and training for Emergency Department staff.”

Source location

Response from Royal Surrey County Hospital NHS Foundation Trust
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish England Rare Diseases Action Plans setting out owners, outcomes, and progress-reporting arrangements.

Verbatim wording from the response

“We are aware of the specific challenges faced by those living with rare conditions such as Mosaic Trisomy 17. The UK Rare Diseases Framework was published in January 2021. One of its four priorities is increasing awareness among healthcare professionals. With over 7,000 rare diseases, it is not possible for healthcare professionals to receive comprehensive training on every condition. It is therefore important that they are aware of rare diseases more broadly and are alert to considering them. This includes providing training and resources to enable healthcare professionals to recognise rare diseases in patients and be aware of potential specialist treatment needs, as well as signposting to support and care pathways.”

Source location

Response from DHSC
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Analyse engagement and survey insights to inform development of the 10 Year Health Plan.

Verbatim wording from the response

“The 10 Year Health Plan will set out how the NHS needs to change to ensure everyone has access to high-quality care and how we can enable health and social care services to work better together to provide joined-up care.”

Source location

Response from DHSC
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct public and workforce engagement, including a dedicated workshop with people with learning disabilities and autistic people, to inform the 10 Year Health Plan.

Verbatim wording from the response

“The 10 Year Health Plan will set out how the NHS needs to change to ensure everyone has access to high-quality care and how we can enable health and social care services to work better together to provide joined-up care.”

Source location

Response from DHSC
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a Reasonable Adjustment Digital Flag to record patients’ conditions and reasonable adjustment needs.

Verbatim wording from the response

“NHS England is also undertaking further work to make sure that staff in health settings know whether they need to make reasonable adjustments for people. This includes the development of a Reasonable Adjustment Digital Flag, which enables the recording of key information about a patient, including if a person is autistic or has a learning disability, and their reasonable adjustment needs, to ensure support can be tailored appropriately.”

Source location

Response from NHS England
Page 2 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Rose, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce, embed and standardise Paediatric Early Warning Systems across the four nations.

Verbatim wording from the response

“In addition, RCPCH are committed to the introduction, embedding and appropriate standardisation of Paediatric Early Warning Systems (PEWS) within the four nations. PEWS are designed to effectively recognise and respond to the deterioration of children or young people in a healthcare environment. A parental escalation process is essential to any effectively PEWS. We have been collaborating with NHS England and the Royal College of Nursing to develop a single national PEWS for England since 2018 and are supportive of equivalent processes across the UK.”

Source location

Response from Royal College of Paediatrics
Page 2 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the report with the Chair of the Intercollegiate Committee for Emergency Care.

Verbatim wording from the response

“The revised standards are due to be published in Autumn 2025 and will be shared with all relevant professionals working in emergency care settings. I will share your report with the Chair of our Intercollegiate Committee for Emergency Care who is leading this work for their information.”

Source location

Response from Royal College of Paediatrics
Page 1 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess the Children and Young Persons Assessment Service Group against six priority quality statements, including team-based care.

Verbatim wording from the response

“We last assessed the Children and Young Persons Assessment Service Group in June 2024. This was a focused planned assessment which looked at 6 priority quality statements. Parents we spoke with spoke positively about the team approach taken by those caring for their children. One parent spoke about an awareness of the needs of their individual child and how it had been particularly important there had been a multidisciplinary approach, drawing on different people’s expertise and knowledge as their child had multiple needs. The assessment only reflected a snapshot of time and from the information provided. It is not a reflection of the experiences of Rose and her mother. We acknowledge this and that this may have been very distressing for Rose’s family.”

Source location

Response from Care Quality Commission
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a thematic review of autistic patients’ and patients with learning disabilities’ experiences of care.

Verbatim wording from the response

“We do however, acknowledge the lack of understanding of patient needs, and poorer treatment outcomes for patients with a learning disability, in the acute setting, is a known problem. There have been a few research studies undertaken. How to improve hospital care for children with learning disabilities specifically focuses on children and Who I am matters is CQC’s thematic review into the experiences of autistic patients and patients with a learning disability from 2022.”

Source location

Response from Care Quality Commission
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide online educational resources supporting emergency-department staff to improve care for people with learning disabilities.

Verbatim wording from the response

“1. The management of children with profound disabilities within a hospital setting In September 2024, the Royal College of Emergency Medicine (RCEM) published a Learning Disabilities Toolkit [1]. This resource includes information about how best to approach the management of people with a learning disability and suggestions on how to make reasonable adjustments in an ED setting. The toolkit also makes specific mention of intra-abdominal pathology and aspiration. The RCEM also provide additional online educational resources related to Learning Disabilities [2]. The RCEM feel it would not be appropriate to comment about the care delivered in the in-patient setting.”

Source location

Response from Royal College of Emergency Medicine
Page 1 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Comprehensive training on every rare condition is not possible, so healthcare professionals will receive broader rare-disease awareness and signposting resources.

Verbatim wording from the response

“We are aware of the specific challenges faced by those living with rare conditions such as Mosaic Trisomy 17. The UK Rare Diseases Framework was published in January 2021. One of its four priorities is increasing awareness among healthcare professionals. With over 7,000 rare diseases, it is not possible for healthcare professionals to receive comprehensive training on every condition. It is therefore important that they are aware of rare diseases more broadly and are alert to considering them. This includes providing training and resources to enable healthcare professionals to recognise rare diseases in patients and be aware of potential specialist treatment needs, as well as signposting to support and care pathways.”

Source location

Response from DHSC
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing legal duties and Integrated Care Board learning-disability leadership arrangements are relied on to provide reasonable adjustments and tailored care.

Verbatim wording from the response

“We expect public services to be adhering to existing responsibilities to provide reasonable adjustments and tailored care for people with specific needs. For example, under the Equality Act 2010, public sector organisations are required to make changes in their approach or provision to ensure that services are accessible to disabled people as well as to everybody else. In addition, each Integrated Care Board must have an executive lead for learning disability and autism who will support the board in: addressing health inequalities; supporting equal access to care across all health services; and improving overall health outcomes.”

Source location

Response from DHSC
Page 2 · response
Published 20 May 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026