PFD report

Elaine JOBE · Prevention of Future Deaths report

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Issued 14 Jul 2014•Exeter & Great Devon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of records of observation levels and observing staff
    Part of recurring concern: Unreliable patient observation arrangements
  2. Lack of record keeping of risk assessments and assessor identities
    Part of recurring concern: Unreliable documentation of safety risk assessments
  3. Failure to maintain records of staff training in risk assessments and observation procedures
    Part of recurring concern: Failure to maintain training records that verify staff competence
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Implement electronic Rio recording of inpatient risk assessments, including automatic recording of assessment times and responsible staff.

    Stated by Devon Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 July 2014.
  2. Action

    Review the inpatient Engagement and Safety Policy, then deliver local ward-based training and collect evidence of completion.

    Stated by Devon Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 July 2014.
  3. Action

    Provide feedback on risk assessments and risk-management plans, and review random monthly samples to demonstrate staff competency.

    Stated by Devon Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing policies, standards and guidance address the concerns; new standards are not required, though further assurance actions will be implemented.

    Stated by Devon Partnership NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of records of observation levels and observing staff

Wider context from the report

“(1) Lack of record keeping Inadequate/lack of record keeping on the Ri O of (i) Risk Assessments and details of those persons making the assessments. (ii) Lack of information regarding the Levels of Observations and the persons actually making the observations. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of record keeping of risk assessments and assessor identities

Wider context from the report

“(1) Lack of record keeping Inadequate/lack of record keeping on the Ri O of (i) Risk Assessments and details of those persons making the assessments. (ii) Lack of information regarding the Levels of Observations and the persons actually making the observations. ”

Is this part of a recurring concern?

Yes — Unreliable documentation of safety risk assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain records of staff training in risk assessments and observation procedures

Wider context from the report

“(2)Training Records of training of staff in the making of Risk Assessments and in understanding the meaning of the different Levels of Obs. and implementation of same. ”

Is this part of a recurring concern?

Yes — Failure to maintain training records that verify staff competence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate patient status to incoming staff

Wider context from the report

“(3)Communication of patient status to incoming staff Communication of patient status with other members of staff and identification of a named nurse with responsibility for each patient on every shift needs to be reviewed so all staff are clear as to which patients they must monitor. ”

Is this part of a recurring concern?

Yes — Unreliable shift handover processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify a named nurse responsible for each patient on every shift

Wider context from the report

“(3)Communication of patient status to incoming staff Communication of patient status with other members of staff and identification of a named nurse with responsibility for each patient on every shift needs to be reviewed so all staff are clear as to which patients they must monitor. ”

Is this part of a recurring concern?

Yes — Unreliable named-nurse allocation and identification.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement electronic Rio recording of inpatient risk assessments, including automatic recording of assessment times and responsible staff.

Verbatim wording from the response

“Since the sad death of Elaine the following changes to practice have been made and can be evidenced.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 3 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the inpatient Engagement and Safety Policy, then deliver local ward-based training and collect evidence of completion.

Verbatim wording from the response

“3/ The policy is currently under review, once this is completed, (deadline 31st October 2014), local ward-based training will be delivered on the policy and evidence collected.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 5 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide feedback on risk assessments and risk-management plans, and review random monthly samples to demonstrate staff competency.

Verbatim wording from the response

“2/ The Facilitator will provide feedback on risk assessments and formulating risk management plans based on the Standard Operating Procedures and best practice. Each month a random sample of risk assessments will be reviewed to demonstrate competency.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 5 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide recurring risk-management training for registered and unregistered staff, with ward-specific policy training and induction for new staff.

Verbatim wording from the response

“Since the sad death of Elaine the trust has reviewed its arrangements and put in to place the following. The Trust requires registered and unregistered staff to be trained in Level 1 Risk Management and all registered staff to be trained to Level 2. Training is repeated every 3 years. Training reports show that all staff have completed Levels 1 and 2 dependent on their registration.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 4 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit shift planners randomly to verify completion of all required areas.

Verbatim wording from the response

“7/ Random audit of the shift planners to be carried out to ensure completion of all areas.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 6 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update inpatient risk assessments weekly and document daily risk discussions in electronic patient records.

Verbatim wording from the response

“Risk assessments are to be updated on the inpatient service weekly. Risk is discussed on a daily basis in the morning patient review meetings, during handovers and at ward rounds reviews are documented directly onto the electronic patient care record.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 3 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use ward allocation boards, shift planners, staff identification boards and minimum handover standards to communicate patient allocations and status to incoming staff.

Verbatim wording from the response

“Since the death of Elaine the ward has an allocation board that is completed for every 24-hour period, showing the staff on duty and which patients they are allocated to. The board is in a prominent position on the ward so that staff and patients can see it. Next to this board is a staff photo board to help patients recognise staff members if they are new to the ward.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 4 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement policy-based recording and staff allocation for heightened observation levels, including electronic records and hourly allocation charts.

Verbatim wording from the response

“(ii) The Trust Inpatient Service Engagement and Safety Policy sets clear expectations on the recording of observation levels, both in terms of directly onto the electronic care record for any patient on heightened levels of observation and for allocating staff to carry out the observations.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 3 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit monthly a random sample of patients on observation Levels 2–4 to verify recording in electronic records and staff allocation records.

Verbatim wording from the response

“4/ Random monthly audits of patients on Levels 2-4 to ensure recording of observation levels are embedded as per the policy in both the electronic patient record and on the staff allocation record”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 5 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing policies, standards and guidance address the concerns; new standards are not required, though further assurance actions will be implemented.

Verbatim wording from the response

“The Trust has policies, standards and guidance in place for the areas of concern noted in the report. It is not seen as required to introduce new standards, but to ensure the embeddedness of those currently in place. The Trust has several assurance measures in place, but further actions as described below will be put in place to provide additional assurance.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 5 · response
Published 14 July 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Share coroner findings and recommendations with the involved service and across the Trust.

    Stated by Devon Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 July 2014.
  2. 2

    Audit handover practice standards through the annual audit plan and attend handovers periodically to assess their implementation.

    Stated by Devon Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2014.
  3. 3

    Require allocated staff to introduce themselves to patients at each shift and audit compliance twice weekly until embedded.

    Stated by Devon Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2014.
  4. 4

    Deliver additional face-to-face risk-management training to all staff by December 2014.

    Stated by Devon Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2014.
  5. 5

    Add the actions to quality-improvement and risk-management systems, report progress through governance committees, and monitor completion evidence.

    Stated by Devon Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 July 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share coroner findings and recommendations with the involved service and across the Trust.

Verbatim wording from the response

“Thank you for your letter of 11 August 2014 which we received on the 13 August 2014 following the inquest into the death of Elaine Jobe. As an organisation we are committed to learning from these tragic events and have since receiving your report and recommendations taken the opportunity to share your findings with the service involved as well as across the wider trust.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 1 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit handover practice standards through the annual audit plan and attend handovers periodically to assess their implementation.

Verbatim wording from the response

“5/ The Practice Standards have been reviewed in September by senior nurses and ward managers and agreed and as part of the Trust annual audit plan, this has been an area identified for audit for completion by the end of 2014. Planned Nov 2014”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 6 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require allocated staff to introduce themselves to patients at each shift and audit compliance twice weekly until embedded.

Verbatim wording from the response

“8/ Staff to introduce themselves to each patient they are allocated at the beginning of the shift. Practice compliance will be audited twice weekly until it is embedded”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 6 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver additional face-to-face risk-management training to all staff by December 2014.

Verbatim wording from the response

“1/ Additional training has occurred during July and August. Although all staff were in date before the additional training, it is planned that all staff will have additional face-to-face training from the Clinical Risk Practice Education Facilitator by the end of December 2014.”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 5 · response
Published 14 July 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add the actions to quality-improvement and risk-management systems, report progress through governance committees, and monitor completion evidence.

Verbatim wording from the response

“Monitoring and assurance of actions”

Source location

2014-0350-Response-by-Devon-Partnership-NHS-Trust
Page 6 · response
Published 14 July 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026