PFD report

Jennifer Morrison · Prevention of Future Deaths report

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Issued 2 Jun 2014•Wirral

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Insufficient staffing and bed capacity to maintain timely patient care during demand spikes
    Part of recurring concern: Insufficient hospital capacity to maintain timely care during demand surges
  2. Failure to ensure availability of patient observation records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Actively manage sickness absence under the Attendance Capability Policy.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 2 June 2014.
  2. Action

    Invest in areas, including the Surgical Assessment Unit, that do not meet required nurse-to-patient ratios.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 2 June 2014.
  3. Action

    Increase junior doctor presence in the Emergency Surgical Assessment Unit.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStatus unclearThe respondent did not make the status of this action clear when they made their response on 2 June 2014.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staffing and bed capacity to maintain timely patient care during demand spikes

Wider context from the report

“2. Evidence was given by a Consultant Surgeon which raises concern as regards the level of care afforded to patients during the first week to ten days of January. The amount of time the Deceased spent on an assessment unit was longer than indicated by Trust guidance, which was attributed to a shortage of beds, and the higher number of patients attending the hospital after the Christmas / New Year holiday season than may be expected at other times during the year which contributed to a delay in the Deceased being treated on a High Dependency Unit. Similarly, a decision having been appropriately made that she undergo an endoscopy procedure for which she would need to remain “nil by mouth”, the Consultant acknowledged that the period of time she remained nil by mouth was “contributed to by the delay over Christmas” and that “she could have moved on to fluids sooner”, the implication again being that the number of patients waiting until after the holiday season before attending the hospital was having an impact on the staffing levels during early January and therefore on the standard of care afforded to the patients. I was concerned that the Trust could do more to ensure that the care afforded to patients was not jeopardised due to staffing levels being unable to cope with a spike in the numbers of patients waiting until after the New Year to visit hospital. ”

Is this part of a recurring concern?

Yes — Insufficient hospital capacity to maintain timely care during demand surges.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure availability of patient observation records

Wider context from the report

“1. During the course of the inquest evidence was heard that there is documentation missing from the hospital medical records, notably documentation that ought to have included observations recorded by medical staff on the afternoon prior to the death. Despite reports made by the Trust, the missing documentation cannot be located. Although the inquest heard evidence that subsequent observations were noted to be at what was described as “normal levels”, it is vital that records intended to record a patient’s observations are readily available both to medical staff who continue to care for a patient, and for consideration during any subsequent post death review / investigation into events, as otherwise the integrity of such investigation may be jeopardised, potentially undermining the prospects of lessons being learnt where appropriate and future deaths may result. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Actively manage sickness absence under the Attendance Capability Policy.

Verbatim wording from the response

“The Trust is taking action to ensure safe staffing levels throughout the year, not just in winter. The nursing establishment (the number of funded nursing posts in the organisation) has been reviewed, and investment made in areas – including the Surgical Assessment Unit – which did not meet the required nurse: patient ratio. Monthly reports are produced for the Director of Nursing which show the nurse staffing levels on each ward. This reflects the emphasis which was placed on staffing levels by the Francis Inquiry, the Keogh reviews of hospitals with high mortality rates, and Professor Don Berwick’s report on the state of the NHS. We are actively managing sickness absence through our Attendance Capability Policy. There has been a steady decrease and at the end of the 2013/14 financial year the level of sickness absence was 4.68%. Our target is to reduce this to 4.00%.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in areas, including the Surgical Assessment Unit, that do not meet required nurse-to-patient ratios.

Verbatim wording from the response

“The Trust is taking action to ensure safe staffing levels throughout the year, not just in winter. The nursing establishment (the number of funded nursing posts in the organisation) has been reviewed, and investment made in areas – including the Surgical Assessment Unit – which did not meet the required nurse: patient ratio. Monthly reports are produced for the Director of Nursing which show the nurse staffing levels on each ward. This reflects the emphasis which was placed on staffing levels by the Francis Inquiry, the Keogh reviews of hospitals with high mortality rates, and Professor Don Berwick’s report on the state of the NHS. We are actively managing sickness absence through our Attendance Capability Policy. There has been a steady decrease and at the end of the 2013/14 financial year the level of sickness absence was 4.68%. Our target is to reduce this to 4.00%.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase junior doctor presence in the Emergency Surgical Assessment Unit.

Verbatim wording from the response

“Surgical Assessment Unit Mrs Morrison was a patient on the Surgical Assessment Unit (SAU). Earlier this year the SAU was the subject of a ‘Listening into Action’ project. Listening into Action is an initiative which brings together multi-disciplinary groups of staff at all levels to identify what a good service looks like, what they hope to achieve within six months, and a list of high-impact short-term actions which will help the service to get there. The actions arising from the project included increasing the junior doctor presence, introducing twice daily on-call consultant rounds and regular staffing reviews to ensure sufficient staffing levels. The unit has been re-named the”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and revise the Escalation Policy for demand, bed-capacity and clinical-risk management.

Verbatim wording from the response

“within acceptable limits. The policy defines thirteen ‘trigger points’ in terms of emergency department activity levels and bed capacity, and includes clear criteria for prioritising patients for allocation to beds. There are four states of alert: red, amber, yellow and green; and when a trigger point is breached, the hospital moves to a higher state of alert. At higher states of alert, the frequency of bed management meetings increases and they are attended by more senior personnel, along with colleagues from other organisations in the local health economy. Escalation areas are put into use if needed, and patients are identified who may be suitable for early discharge. This policy was recently reviewed in the light of experience and a new version came into force in June 2014.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct regular staffing reviews in the Emergency Surgical Assessment Unit.

Verbatim wording from the response

“Surgical Assessment Unit Mrs Morrison was a patient on the Surgical Assessment Unit (SAU). Earlier this year the SAU was the subject of a ‘Listening into Action’ project. Listening into Action is an initiative which brings together multi-disciplinary groups of staff at all levels to identify what a good service looks like, what they hope to achieve within six months, and a list of high-impact short-term actions which will help the service to get there. The actions arising from the project included increasing the junior doctor presence, introducing twice daily on-call consultant rounds and regular staffing reviews to ensure sufficient staffing levels. The unit has been re-named the”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce twice-daily on-call consultant rounds in the Emergency Surgical Assessment Unit.

Verbatim wording from the response

“Surgical Assessment Unit Mrs Morrison was a patient on the Surgical Assessment Unit (SAU). Earlier this year the SAU was the subject of a ‘Listening into Action’ project. Listening into Action is an initiative which brings together multi-disciplinary groups of staff at all levels to identify what a good service looks like, what they hope to achieve within six months, and a list of high-impact short-term actions which will help the service to get there. The actions arising from the project included increasing the junior doctor presence, introducing twice daily on-call consultant rounds and regular staffing reviews to ensure sufficient staffing levels. The unit has been re-named the”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Cerner Millennium electronic patient record across the remainder of the hospital.

Verbatim wording from the response

“Going forward, the Trust is implementing the Cerner Millennium electronic patient record. This is already in use in much of the Trust, and it is to be implemented fully in the rest of the hospital from mid-November 2014. Although existing sets of paper case notes will be retained, Millennium will be used to record care provided from November onwards and this electronic record will supersede paper notes. This should eliminate problems associated with misfiling or detached sheets of paper, as paper documentation will be obsolete.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 2 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the organisation’s funded nursing establishment to identify staffing requirements.

Verbatim wording from the response

“The Trust is taking action to ensure safe staffing levels throughout the year, not just in winter. The nursing establishment (the number of funded nursing posts in the organisation) has been reviewed, and investment made in areas – including the Surgical Assessment Unit – which did not meet the required nurse: patient ratio. Monthly reports are produced for the Director of Nursing which show the nurse staffing levels on each ward. This reflects the emphasis which was placed on staffing levels by the Francis Inquiry, the Keogh reviews of hospitals with high mortality rates, and Professor Don Berwick’s report on the state of the NHS. We are actively managing sickness absence through our Attendance Capability Policy. There has been a steady decrease and at the end of the 2013/14 financial year the level of sickness absence was 4.68%. Our target is to reduce this to 4.00%.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the 2014/15 Winter Operational Plan using lessons from previous experience.

Verbatim wording from the response

“Although levels of activity in the hospital can vary unexpectedly from day to day and week to week, there are generally seasonal patterns of demand for services, with demand peaking in winter. Every year, the Trust produces a Winter Operational Plan to manage these demand pressures. This is developed well in advance, and the 2014/15 plan is being drafted at the time of writing. Each year’s plans take into account lessons learned from previous years’ experience. An outline of this particular case has been shared with those involved in producing the plan.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce monthly reports for the Director of Nursing on ward staffing levels.

Verbatim wording from the response

“The Trust is taking action to ensure safe staffing levels throughout the year, not just in winter. The nursing establishment (the number of funded nursing posts in the organisation) has been reviewed, and investment made in areas – including the Surgical Assessment Unit – which did not meet the required nurse: patient ratio. Monthly reports are produced for the Director of Nursing which show the nurse staffing levels on each ward. This reflects the emphasis which was placed on staffing levels by the Francis Inquiry, the Keogh reviews of hospitals with high mortality rates, and Professor Don Berwick’s report on the state of the NHS. We are actively managing sickness absence through our Attendance Capability Policy. There has been a steady decrease and at the end of the 2013/14 financial year the level of sickness absence was 4.68%. Our target is to reduce this to 4.00%.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold daily Surgical Division management meetings to review staffing levels on each ward.

Verbatim wording from the response

“Within the Surgical Division, there is now a daily management meeting to review staff levels on each of the wards. This was introduced approximately six months ago.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Share the case outline with staff involved in developing the Winter Operational Plan.

    Stated by Wirral University Teaching Hospital NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 2 June 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the case outline with staff involved in developing the Winter Operational Plan.

Verbatim wording from the response

“Although levels of activity in the hospital can vary unexpectedly from day to day and week to week, there are generally seasonal patterns of demand for services, with demand peaking in winter. Every year, the Trust produces a Winter Operational Plan to manage these demand pressures. This is developed well in advance, and the 2014/15 plan is being drafted at the time of writing. Each year’s plans take into account lessons learned from previous years’ experience. An outline of this particular case has been shared with those involved in producing the plan.”

Source location

2014-0265-Response-by-Wirral-University-Teaching-Hospital
Page 3 · response
Published 2 June 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026