PFD report

Pauline BRUMFITT · Prevention of Future Deaths report

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Issued 6 Apr 2021•Sefton, St. Helens and Knowsley

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
1

Of 4 recipients

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to report falls-related matters to regulatory bodies
    Part of recurring concern: Inadequate control of falls risks
  2. Delayed staff supervision and discussion of falls prevention
    Part of recurring concern: Failure to provide adequate supervision of care staffPart of recurring concern: Inadequate control of falls risks
  3. Failure to commence a timely investigation of falls-related matters
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Inadequate safety incident investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Develop and nationally roll out a simplified falls-response flowchart.

    Stated by Anchor Hanover GroupStated in progressThe respondent said that this action was in progress when they made their response on 13 April 2021.
  2. Action

    Introduce sensor-mat guidance and mandatory sensor-check documentation through the updated Call Systems and Assistive Technology policy.

    Stated by Anchor Hanover GroupStated completedThe respondent said that this action was complete when they made their response on 13 April 2021.
  3. Action

    Maintain and apply comprehensive falls-management procedures covering risk assessment, prevention plans, post-fall observations, audits, response guidance, documentation and staff training.

    Stated by Anchor Hanover GroupStated completedThe respondent said that this action was complete when they made their response on 13 April 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Reporting and record-keeping shortcomings were deliberate, isolated to the care home, and not representative of organisational operations.

    Stated by Anchor Hanover GroupDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to report falls-related matters to regulatory bodies

Wider context from the report

“[BRIEF SUMMARY OF MATTERS OF CONCERN] (1) The policies and procedures in existence at the care home pertaining to falls risk assessment and prevention were not applied to Pauline Brumfitt (as stated above) as they should have been. (2) Pauline fell on 3 occasions and the opportunities to assess Pauline’s risks and take appropriate action to prevent further falls were not taken as they should have been. (3) The matter was (given in evidence) not reported to the regulatory bodies and again as given in evidence an investigation had not been commenced at the time of the inquest and staff supervision/discussion re falls prevention had only been commenced in Feb/March 2021, appropriate timely action could have helped (and could still help) to prevent future deaths in similar circumstances where dependent elderly residents are at risk of falling and suffering serious injury/death as a consequence. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delayed staff supervision and discussion of falls prevention

Wider context from the report

“[BRIEF SUMMARY OF MATTERS OF CONCERN] (1) The policies and procedures in existence at the care home pertaining to falls risk assessment and prevention were not applied to Pauline Brumfitt (as stated above) as they should have been. (2) Pauline fell on 3 occasions and the opportunities to assess Pauline’s risks and take appropriate action to prevent further falls were not taken as they should have been. (3) The matter was (given in evidence) not reported to the regulatory bodies and again as given in evidence an investigation had not been commenced at the time of the inquest and staff supervision/discussion re falls prevention had only been commenced in Feb/March 2021, appropriate timely action could have helped (and could still help) to prevent future deaths in similar circumstances where dependent elderly residents are at risk of falling and suffering serious injury/death as a consequence. ”

Is this part of a recurring concern?

Yes — Failure to provide adequate supervision of care staff; Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to commence a timely investigation of falls-related matters

Wider context from the report

“[BRIEF SUMMARY OF MATTERS OF CONCERN] (1) The policies and procedures in existence at the care home pertaining to falls risk assessment and prevention were not applied to Pauline Brumfitt (as stated above) as they should have been. (2) Pauline fell on 3 occasions and the opportunities to assess Pauline’s risks and take appropriate action to prevent further falls were not taken as they should have been. (3) The matter was (given in evidence) not reported to the regulatory bodies and again as given in evidence an investigation had not been commenced at the time of the inquest and staff supervision/discussion re falls prevention had only been commenced in Feb/March 2021, appropriate timely action could have helped (and could still help) to prevent future deaths in similar circumstances where dependent elderly residents are at risk of falling and suffering serious injury/death as a consequence. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply falls risk assessment and prevention procedures

Wider context from the report

“[BRIEF SUMMARY OF MATTERS OF CONCERN] (1) The policies and procedures in existence at the care home pertaining to falls risk assessment and prevention were not applied to Pauline Brumfitt (as stated above) as they should have been. (2) Pauline fell on 3 occasions and the opportunities to assess Pauline’s risks and take appropriate action to prevent further falls were not taken as they should have been. (3) The matter was (given in evidence) not reported to the regulatory bodies and again as given in evidence an investigation had not been commenced at the time of the inquest and staff supervision/discussion re falls prevention had only been commenced in Feb/March 2021, appropriate timely action could have helped (and could still help) to prevent future deaths in similar circumstances where dependent elderly residents are at risk of falling and suffering serious injury/death as a consequence. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and nationally roll out a simplified falls-response flowchart.

Verbatim wording from the response

“p) Our District Manager is working with our Care Quality Team to produce a more simplified version of the falls flowchart which is in the process of national rollout.”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce sensor-mat guidance and mandatory sensor-check documentation through the updated Call Systems and Assistive Technology policy.

Verbatim wording from the response

“f) Our Call Systems and Assistive Technology policy issued in December 2020 which introduced additional guidance regarding the use of sensor mats, the importance of ensuring they are placed correctly to reduce the risk of resident falls and production of a new Assistive Technology Sensor Checks form which is completed every time sensors are used to ensure they are positioned and working correctly;”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 2 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and apply comprehensive falls-management procedures covering risk assessment, prevention plans, post-fall observations, audits, response guidance, documentation and staff training.

Verbatim wording from the response

“We have extensive falls management policies and procedures that apply across all of our care homes. Upon admission to one of our homes, all residents are required to be assessed for falls risk and the outcome recorded in a falls risk assessment. Where deemed to be at risk of falls the resident will have a falls prevention plan (FPP) put in place. Staff in our homes work closely with GP services and are aware of how to refer to the local authority falls team, where necessary, to ensure that healthcare professionals actively support the home in developing the highest possible standards of FPP.”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 2 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the internal coroner process and introduce formal safeguarding-team triage to monitor trends and support risk assessment.

Verbatim wording from the response

“In addition, we have also recently introduced the following:”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement falls-monitoring workbooks requiring individual tracking, physical home-manager audits and monthly national reporting to strengthen oversight and intervention.

Verbatim wording from the response

“i) Introduced a detailed individual falls tracker through a falls monitoring workbook. This was in place at the care home in June 2020 to enhance falls analysis and person centred intervention and support;”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce falls procedures through staff supervision and deliver falls-awareness presentations across the care home, district and national services.

Verbatim wording from the response

“As a result of our investigation and the concerns identified once made aware of this inquest, we have taken a number of actions to reinforce our expectations around falls management, transparency and reporting. This has been communicated across all of our services.”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reporting and record-keeping shortcomings were deliberate, isolated to the care home, and not representative of organisational operations.

Verbatim wording from the response

“As already explained above, we are of the view that the shortcomings in this case around reporting and record keeping were deliberate and isolated to the care home involved. They are not representative of how we operate across our organisation. Once identified, swift action was taken against those responsible.”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing falls-risk, risk-management and governance processes are considered robust, suitable and effective across all registered locations.

Verbatim wording from the response

“We are confident that all of our processes and procedures around falls risk, risk management and governance are robust, suitable and continue to work well across all of our registered locations.”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 5 · response
Published 13 April 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Enhance Event Capture to provide immediate, multi-level falls data, incident reporting, document uploads and governance oversight.

    Stated by Anchor Hanover GroupStated completedThe respondent said that this action was complete when they made their response on 13 April 2021.
  2. 2

    Improve Care Quality Indicators and require risk-focused reporting and monthly Director of Care calls to identify trends, gaps and required support.

    Stated by Anchor Hanover GroupStated completedThe respondent said that this action was complete when they made their response on 13 April 2021.
  3. 3

    Introduce additional handover guidance.

    Stated by Anchor Hanover GroupStated completedThe respondent said that this action was complete when they made their response on 13 April 2021.
  4. 4

    Hold district management meetings to reinforce accurate record keeping, incident reporting, transparency and openness.

    Stated by Anchor Hanover GroupStated completedThe respondent said that this action was complete when they made their response on 13 April 2021.
  5. 5

    Require the District Manager to reconcile falls records during every home visit against trackers and accident or incident forms.

    Stated by Anchor Hanover GroupStated completedThe respondent said that this action was complete when they made their response on 13 April 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enhance Event Capture to provide immediate, multi-level falls data, incident reporting, document uploads and governance oversight.

Verbatim wording from the response

“j) Enhanced the “Event Capture” system allowing immediate access to home level data across a number of categories including falls;”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve Care Quality Indicators and require risk-focused reporting and monthly Director of Care calls to identify trends, gaps and required support.

Verbatim wording from the response

“cc) Improvements to our Care Quality Indicators which provide organisational oversight across all of our care homes. This includes specific incidents including deaths, falls and enables our client to address any trends or gap analysis; and monthly calls with the Directors of Care to consider risk. Specific recent changes include the service improvement team being required to provide reports of support provided, why and where by a certain date. This means that the lead for risk consideration sits with both the service improvement team and Director of Care Quality which in turn will help the Director of Care to consider services highlighted within their region.”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 5 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce additional handover guidance.

Verbatim wording from the response

“In addition, we have also recently introduced the following:”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 4 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold district management meetings to reinforce accurate record keeping, incident reporting, transparency and openness.

Verbatim wording from the response

“m) Held a series of management meetings across the relevant district, hosted by the District Manager and our client’s safeguarding team, to reinforce the importance of accurate record keeping, reporting, transparency and openness;”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 3 · response
Published 13 April 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require the District Manager to reconcile falls records during every home visit against trackers and accident or incident forms.

Verbatim wording from the response

“o) Requested the District Manager to review all falls on every home visit to reconcile recorded falls with the falls tracker and all accident and incident forms; and”

Source location

2021-0098-Response-from-Anchor-Hanover-Group-1
Page 3 · response
Published 13 April 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026